Enablement Manager

Morgan & MorganIndianapolis, Indiana, United States

On-site Full-time

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Experience Level

Manager

Qualifications

• Bachelor’s degree in business administration or a related field, or equivalent work experience.• Proven experience in a managerial role within legal operations or case management.• Strong analytical skills with the ability to interpret data and metrics.• Excellent communication and interpersonal skills.• Ability to foster a collaborative work environment.• Proficiency in using performance management software and tools.

About the job

Summary

Our dynamic Operations Team is expanding! We are seeking a passionate Enablement Manager to support our legal teams in optimizing case operations. The ideal candidate will collaborate with leadership to deliver training and enhance productivity for our case staff across multiple regions, directly contributing to operational excellence.

Key Responsibilities

• Oversee and cultivate litigation staff performance across various markets in alignment with team objectives and business goals.
• Ensure compliance and foster a positive work environment for case staff.
• Set and track operational goals for case staff, utilizing KPIs and dashboards for performance monitoring.
• Address challenges by liaising with departments such as Learning & Development, IT, and HR.
• Conduct audits of case files to assess efficiency and metrics adherence.
• Develop and implement additional performance auditing processes.
• Analyze metrics to identify improvement opportunities for case staff.
• Facilitate training sessions in collaboration with our internal Learning and Development Team.
• Guide case staff in proactive claim negotiations aiming for settlements.
• Contribute to strategic initiatives and help establish shared standards and processes.
• Communicate the firm's goals and vision effectively to staff.
• Onboard new hires and facilitate their integration through shadowing with experienced litigation staff.
• Foster relationships with case staff and attorneys in each region.

About Morgan & Morgan

Morgan & Morgan is the leading personal injury law firm in the United States, dedicated to fighting for the rights of consumers. Our extensive network of attorneys and support staff work tirelessly to deliver justice and empower individuals against powerful adversaries.

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