About the job
Our Mission
At Datacom, we collaborate with organizations and communities across Australia and New Zealand to create a meaningful impact in people's lives, harnessing the power of technology to drive innovation and growth.
About the Role
As a key member of our Endpoint Engineering team, you will help design and maintain resilient desktop Standard Operating Environments (SOE) for our clients. This role involves close collaboration with customers to optimize their operations in line with cloud-first productivity and collaboration solutions, pivotal to their digital transformation journey. You'll offer expert 3rd-level support, refine processes, and spearhead continuous improvements in client environments. This is an intermediate role.
While our offices are located in New Zealand, we value the importance of work/life balance and offer flexibility, allowing you and your team to decide what work arrangement suits you best.
Please note: Candidates must be New Zealand citizens and willing to undergo security clearance requirements.
Key Responsibilities
As an Endpoint Engineering Specialist, you will focus on:
- Architecting and maintaining modern SOE frameworks for various clients
- Collaborating with customers to implement cloud-first productivity and collaboration solutions
- Standardizing support and maintenance processes across diverse environments
- Providing 3rd-level support and serving as an escalation point for intricate desktop issues
- Proactively managing and maintaining client SOEs and their underlying infrastructure
- Delivering project tasks with accuracy and efficiency, contributing to project status reporting
- Mentoring team members to overcome technical challenges
- Promoting a health and safety culture in accordance with Datacom policies
We are a dynamic organization, eager to adapt to changing customer needs and technological advancements, which may necessitate evolving your role to align with these requirements.
