Endpoint Systems Engineer

prime-systemIslamabad, Islamabad Capital Territory, Pakistan

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsDemonstrated experience in endpoint management, systems administration, or a Managed Service Provider (MSP) role. Hands-on experience with Kaseya VSA, Datto RMM, and/or Microsoft Intune. Proficiency in PowerShell scripting for automation and systems management. Strong analytical and problem-solving skills, with the ability to work independently and as part of a team. Excellent communication skills, both written and verbal.

About the job

Key Responsibilities

Endpoint Patching & Compliance

Deploy, schedule, and validate operating system and software patches across Windows/macOS endpoints using Kaseya VSA and Datto RMM.
Manage patch policies, rings, and compliance baselines through Microsoft Intune.
Generate periodic patch compliance reports and propose remediation strategies for devices that do not meet compliance standards.
Adhere to patch service level agreements (SLAs) and minimize exposure windows for critical Common Vulnerabilities and Exposures (CVEs).

Application Management

Package, deploy, and maintain third-party applications across the endpoint fleet utilizing Intune and RMM tools.
Oversee application version control, silent installations, and uninstallation processes.
Monitor application health and ensure compliance with licensing agreements.

Ticketing & Incident Management

Triage, manage, and resolve endpoint-related support tickets using ConnectWise Manage.
Document resolution steps clearly for knowledge base contributions.
Appropriately escalate complex issues while upholding SLA commitments.

Automation & Scripting

Create and maintain PowerShell scripts to automate repetitive tasks such as software installations, system health assessments, user provisioning, and reporting.
Develop and deploy scripts via RMM platforms for large-scale application across managed endpoints.

Asset & Documentation Management

Keep accurate records of endpoint inventory and configuration through Liongard.
Ensure audit trails, change logs, and runbooks are consistently updated.
Contribute to internal IT documentation and standard operating procedures (SOPs).

Security & Compliance

Enforce endpoint security standards, including antivirus, EDR, encryption, and multi-factor authentication (MFA) policies.
Proactively monitor for policy deviations and resolve non-compliant devices.
Collaborate with security teams on vulnerability management and endpoint hardening initiatives.

About prime-system

Prime-system is a forward-thinking IT solutions provider dedicated to enhancing organizational efficiency through cutting-edge technology and expert management of IT infrastructure.

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Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Join us at Prime System as a seasoned L2 Endpoint Systems Engineer, dedicated to enhancing our endpoint engineering team with a robust emphasis on patch management and endpoint operations. This pivotal role involves close collaboration with our team to ensure that all endpoint devices remain secure, compliant, and in optimal operational condition throughout our organization.The ideal candidate will possess a hands-on approach, be ticket-driven, and thrive in either a Managed Service Provider (MSP) or enterprise environment. You will be expected to make immediate contributions to our patching initiatives and assist in clearing a backlog of deployments in Liongard.Key Responsibilities:Endpoint Patching & MaintenanceExecute patches and updates for client systems utilizing Kaseya VSA.Administer and implement operating system and application patches via Microsoft Intune.Facilitate patching tasks with Datto RMM, which includes monitoring, troubleshooting issues, and confirming successful deployments.Create and uphold patch compliance reports to guarantee systems adhere to security and compliance protocols.Endpoint Management & AutomationDeploy, update, and oversee third-party applications on endpoint devices.Utilize PowerShell scripting for automating endpoint tasks, enhancing efficiency, and resolving recurring challenges.Ensure endpoint performance, stability, and security across diverse environments.Ticketing & Operational SupportAddress and resolve incidents, service requests, and patch-related inquiries through the ConnectWise ticketing system.Independently manage L2-level tasks while escalating complex concerns when necessary.Adhere to established SLAs and operational procedures in a high-volume, ticket-driven setting.Asset Management & Documentation (Liongard Focus)Ensure precise endpoint documentation and asset visibility using Liongard.Assist with remediating an existing backlog of Liongard deployments, which includes: Assessing and rectifying failed or incomplete inspectionsRe-establishing connections and configurationsCleaning and validating asset dataConfirm that endpoint configurations and asset records are up-to-date and trustworthy.

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Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

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Senior IT Enterprise Systems Specialist (Proactive Pipeline)

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Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade Level: L2Location: IslamabadAbout the Role:As an Expert IT Enterprise Systems Specialist, you will play a pivotal role in shaping the roadmap and delivery strategies for our email services, both on-premises and cloud-based. You will manage Microsoft's Active Directory and Windows systems across our enterprise's multi-domain environment, ensuring seamless integration with identity management solutions. Your responsibilities will also include ensuring compliance with Service Level Agreements (SLAs) and executing daily operational routines.Key Responsibilities:Oversee daily operations, planning, upgrading, and supporting Microsoft Active Directory, DHCP, DNS, and Exchange servers to ensure efficient business continuity.Manage Office365 cloud operations, including active directory synchronization and enterprise mobility services.Possess a deep understanding of Office365 subscription and Microsoft Licensing Program.Handle all aspects of email account management for both on-premises and Office365 mailboxes, along with SharePoint and Instant Messaging.Ensure timely patch management for servers and laptops in line with Information Security Governance guidelines.Align operational goals with departmental strategies and deliver on agreed SLAs and KPIs with stakeholders.Identify and implement process improvement initiatives, collaborating with process owners, service delivery, and operations managers.Engage in daily tasks related to Office365 products, including EMS, Intune, Cloud App Security, and PowerShell scripting.Facilitate smooth operational activities for Exchange, SharePoint, OneDrive, and Teams.Monitor Microsoft alerts actively and take necessary actions.Preferred knowledge of cloud service hosting with Amazon and Azure.Manage existing domain registrations and ensure timely renewals.Experience in handling enterprise mobility operations (work from anywhere, any device, any time).Understand IT Helpdesk processes and tools.Collaborate with relevant stakeholders including suppliers, BSS-IT, IP Network, IT ServiceDesk, and Information Security operations.Focus on end-user data protection, data leakage prevention, enterprise mobility, and advanced anti-malware protection.

Dec 1, 2023

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Senior Service Assurance Specialist (T3) at AireSpring | Islamabad

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Full-time|Remote|Islamabad

Job Title: Senior Service Assurance Specialist (T3)Company Location: RemoteJob Summary:Join our dynamic remote team at AireSpring as a highly skilled Senior Service Assurance Specialist (T3). This pivotal role combines extensive technical acumen with a focus on service assurance, aimed at diagnosing, resolving, and preventing intricate telecom issues encompassing data, voice, and cloud services. The selected candidate will oversee escalations, guarantee network stability, and provide expert guidance to both internal teams and customers. A strong dedication to compliance, customer satisfaction, operational excellence, and continuous enhancement is vital.Key Responsibilities:Act as the primary escalation point for advanced telecom and network issues, ensuring swift resolution of service-impacting incidents.Design, configure, and administer advanced routing and switching protocols (BGP, EIGRP, OSPF, RSTP, HSRP, VRRP, GLBP), with a solid understanding of MPLS design.Monitor and maintain the stability, resiliency, and performance of core network infrastructure, including BGP peerings and internet connections.Install, configure, and support Customer Premise Equipment (CPE) such as routers, switches, and firewalls for VoIP, DNS, and data services.Diagnose and rectify complex outages, including hardware failures, circuit issues, configuration errors, and software problems.Optimize Quality of Service (QoS) for hosted and managed telecom services.Provide advanced technical support for Tier 1 and Tier 2 teams, mentoring staff and refining escalation procedures.Develop and uphold comprehensive infrastructure and troubleshooting documentation.Collaborate with vendors, customers, and internal teams to ensure seamless service delivery and prompt issue resolution.Lead the design, testing, and implementation of new infrastructure projects.Ensure compliance with SOC2 protocols, safeguarding security, availability, and confidentiality standards.Contribute to the evolution of operational processes, tools, and best practices to boost service assurance.Commit to learning and supporting proprietary applications.Fulfill additional responsibilities as assigned by management.

Sep 25, 2025

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