Enterprise Account Manager - Retail

WorkWhileRemote (US)

Remote Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess:A proven track record in account management or client services within the retail industry. Strong interpersonal skills with the ability to build and maintain relationships with key stakeholders. Excellent organizational and strategic planning abilities. Proficiency in understanding and analyzing retail operations and workforce dynamics. Ability to thrive in a fast-paced, results-oriented environment.

About the job

About WorkWhile
At WorkWhile, we strive to empower hourly workers across the nation, aiming to enhance their quality of life and financial stability. With 83 million Americans engaged in hourly jobs, many face economic uncertainty due to unpredictable schedules and minimal benefits.

Our mission is to connect skilled hourly workers with shifts tailored to their expertise, location, and lifestyle, providing businesses with a reliable workforce while offering workers exceptional benefits, including next-day pay, complimentary telehealth services, and financial resources.

We are revolutionizing the labor market, addressing inefficiencies in the $650 billion staffing and recruitment sector. Supported by Khosla Ventures and recognized for our rapid growth in the Inc. 5000, WorkWhile is pioneering the future of work.

About the Role
We are seeking an experienced Enterprise Account Manager to join our Retail vertical pod. This role is pivotal in nurturing long-term partnerships with our retail clients. You will manage a diverse portfolio of retail accounts, including big-box stores, grocery chains, specialty retailers, and e-commerce fulfillment centers, ensuring they have the workforce necessary to maintain seamless operations, particularly during peak seasons and high-demand periods.

As the main liaison for retail clients, you will drive client satisfaction, retention, and growth, acting as a strategic partner who understands the dynamic, demand-driven landscape of the retail sector.

What You'll Do

Act as the primary contact for all account management issues related to retail clients, including staffing strategies, escalations, and ongoing planning.
Establish and nurture robust relationships with senior-level operations personnel, including store operations managers, district managers, HR leaders, and other essential stakeholders.
Gain a comprehensive understanding of each client’s retail environment, including seasonal hiring demands, inventory cycles, store launches, and customer traffic patterns, to proactively address their workforce needs.
Manage and expand client contracts, identifying opportunities for upselling and growth across various store locations, regions, and job categories.
Foster trusted advisor relationships with key retail accounts, aligning WorkWhile's solutions with their operational objectives and labor challenges.
Ensure the timely fulfillment of shifts and workforce solutions to meet client expectations and service level agreements.
Regularly report on the progress of workforce fulfillment and adjustments based on client feedback and market needs.

About WorkWhile

WorkWhile is dedicated to transforming the way hourly workers engage with job opportunities. By matching skilled workers with suitable shifts, we not only enhance their earnings but also improve their overall well-being. Our innovative approach is reshaping the labor market and setting new standards in workforce management.

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Enterprise Account Manager - Retail

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Senior Enterprise Account Manager

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Full-time|On-site|San Francisco, CA; New York City

About the RoleJoin Woflow's dynamic Account Management team, where you will be the primary contact for our enterprise clients, guiding them through the entire post-sales journey. Your expertise will encompass onboarding, product utilization, partnership growth, technical support, and continuous account management.As a Senior Enterprise Account Manager, you will oversee a substantial portfolio of strategic enterprise accounts. This multifaceted role places you at the forefront of account delivery, necessitating a seamless integration of skills in three essential domains:Customer Success: You will embody Woflow's commitment to our customers, acting as their advocate and primary resource. Your ability to cultivate strong relationships with various stakeholders will be crucial as you balance client needs with business objectives, driving growth and surpassing customer expectations.Project Management: In this role, you will manage multiple priorities across diverse workflows, acting as a critical liaison between account stakeholders and internal teams, including Product, Engineering, and Operations. You will ensure that strategic initiatives are executed efficiently while exceeding client expectations, aligning stakeholders on measurable KPIs, and maintaining high-quality product performance.Technical Delivery: As Woflow operates in a highly technical environment, you will need to master the technical intricacies of our platform. This involves confidently discussing technical requirements, demonstrating our features, and collaborating with stakeholders to develop innovative technical solutions that meet our customers' evolving needs.Key Responsibilities:Nurture and expand relationships with clients, pinpointing key stakeholders and fostering connections with both operational teams and organizational leaders.Manage partnerships, commercial engagements, and contractual obligations to optimize account performance.

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