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Experience Level
Experience
Qualifications
Customer-focused with at least 3 years of experience in Customer Success or Account Management.
Adept in managing a diverse portfolio of accounts, particularly large enterprise clients.
Familiarity with working alongside Fortune 1000 companies and global brands across various sectors.
An excellent communicator with keen attention to detail, capable of engaging with CTOs, VPs of Engineering, and DevOps professionals.
Experience in the B2B technology sector or with SaaS organizations is preferred.
Willingness to travel for customer onsite visits and events as necessary.
About the job
As an Enterprise Customer Success Manager at Datadog, you will be at the forefront of fostering robust, strategic relationships with our most significant and high-impact customers. Your role will involve advocating for clients within our organization while ensuring an exceptional customer experience. You will primarily focus on relationship management, while also identifying avenues for growth. Our Enterprise Customer Success Managers utilize a well-established methodology to discern customers' unique needs and effectively communicate the value of Datadog’s offerings.
At Datadog, we pride ourselves on a vibrant office culture that promotes collaboration, creativity, and strong relationships. Our hybrid work environment is designed to provide our team members with the flexibility to achieve a harmonious work-life balance.
About Datadog
Datadog is a leading observability platform that empowers organizations to enhance reliability, efficiency, and informed decision-making through real-time intelligence. We value our collaborative culture and are committed to providing our team members with a flexible work environment that fosters creativity and innovation.
Full-time|$149K/yr - $149K/yr|Hybrid|United States of America
Boomi is expanding and looking for people who want their work to make a real impact. The company develops an integration and automation platform designed to connect people, systems, and data across the globe. Organizations use Boomi’s technology to streamline operations and shape the future of their businesses. The team values creative problem solvers and th…
About StableStable is dedicated to simplifying the process of establishing a business presence online. We offer a comprehensive solution that includes a professional business address and an intuitive dashboard for managing physical mail seamlessly online. Trusted by over 10,000 companies, including industry leaders like GitLab, Glassdoor, and Indiegogo, we empower businesses to automate their mail operations and provide a permanent address for regulatory compliance.In a world where business laws date back to the 1800s, Stable is revolutionizing the way modern businesses operate. We provide innovative tools that help companies navigate outdated regulations, allowing them to thrive in a cloud-based environment without the restrictions of physical location.Our mission is to transform the cumbersome entity management system into a streamlined and enjoyable experience, starting with essential services like business addresses and mail handling. By simplifying these processes, we enable businesses to focus on growth and innovation.We're backed by prominent Silicon Valley investors, including Y Combinator, Craft Ventures, Shakti, and Hustle Fund, along with experienced founders from companies like Lattice and FlexJobs.As we experience rapid growth, we are seeking passionate individuals to join our early-stage startup, where you can significantly influence the future of business operations. RoleAs a Customer Success Manager at Stable, you will be pivotal in helping our larger clients, such as GitLab and Glassdoor, overcome their operational challenges. Your role will involve automating their manual processes, thereby saving them valuable time and resources.Our users are proactive problem solvers, and we seek someone who is empathetic, capable of building lasting relationships, and excels at communication and education. Here’s what you will focus on:Create an exceptional first impression — Many customers arrive at Stable feeling overwhelmed by their mail operations. You’ll have the opportunity to establish trust by acting as their knowledgeable guide through the transition.
Alloy.ai works with consumer goods companies to address the challenges of supply and demand. These organizations handle shifting customer behavior, complex supply chains, and manual processes while producing everyday products. Alloy.ai’s team includes talent from successful startups, major tech firms, and Fortune 100 companies. The company values individual ownership, high standards, meaningful work, open communication, and a supportive culture. Alloy.ai is committed to diversity and welcomes candidates from all backgrounds. Role overview The Senior Customer Success Manager joins the Client Solutions team to support and expand Alloy.ai’s Mid-Market and Enterprise customer base. These segments are central to the company’s business, requiring scalable strategies and strong, value-driven engagement. This position is based in Denver, CO. What you will do Independently manage key accounts, focusing on efficiency across a portfolio Identify customer needs and priorities, set clear goals, and ensure follow-through Address a range of customer challenges and help clients achieve measurable results with their retail partners Develop hands-on experience with demand-side analytics Build a strong understanding of the metrics used by retailers and trade partners throughout the supply chain Impact This role helps customers make better decisions and improve profitability. Alloy.ai measures its own effectiveness by the growth and success of its customers and their teams.
Join Klaviyo as a Customer Success Manager where you will play a pivotal role in nurturing client relationships and ensuring their success with our powerful marketing platform. You will be responsible for guiding clients through the onboarding process, addressing their needs, and providing solutions that maximize their use of our software.
About IntellistackIntellistack is revolutionizing the way organizations gather information, automate workflows, and deliver exceptional digital experiences. Founded on the belief that work should be simplified, our company has emerged as a leader in providing powerful, no-code productivity solutions that enable teams to achieve more with less effort. Our tools empower users globally to seamlessly create custom forms, automate document generation, collect eSignatures, and optimize data-driven processes—all without needing to write any code.Our intuitive solutions place power directly in the hands of everyday users, facilitating the building, automating, and optimizing of processes at scale.Who We AreAt Intellistack, we challenge the status quo. We move swiftly, think critically, and innovate for the future—driven by our people and enhanced by AI.Our team consists of builders: curious, ambitious, and relentless in solving real problems. We thrive on feedback, prioritize clarity, and embrace change as our standard operating procedure. If you are eager to grow and make a meaningful impact, you will thrive here.As the Customer Success Manager at Intellistack, you will be responsible for managing the post-sale relationship with a portfolio of customers, serving as their primary advocate and strategic partner. You will ensure that customers derive maximum value from our platform by guiding them through best practices, familiarizing them with new features, and aligning strategies for their success. Join a dynamic, customer-focused team where your contributions directly influence customer success outcomes.
Full-time|$85K/yr - $105K/yr|On-site|Denver, Colorado, United States
Auror partners with major retailers across several countries to address the widespread challenge of retail theft and Organized Retail Crime. This issue impacts businesses and communities globally, with losses exceeding $150 billion each year. Founded in New Zealand over a decade ago, Auror uses technology to connect people and intelligence, aiming to reduce crime and make a positive difference. The team values responsible AI adoption and encourages exploring ways AI can support their work, whether in trend analysis, customer support, or process improvement. Role overview The Customer Success Manager (IC3) in Denver focuses on guiding enterprise customers through pilots and implementations, especially during the early stages of their partnership with Auror. The role emphasizes building strong relationships, aligning on objectives, and ensuring customers achieve measurable results quickly. Independent project work is expected, with a focus on onboarding, activation, and demonstrating value through pilots. Collaboration with Sales, Customer Success Engagement, and Product teams plays a key part in this position. Connecting customer goals to practical use cases, turning data into actionable outcomes, and supporting pilot conversions are central responsibilities. Success is measured by adoption rates, time-to-value, and pilot outcomes, all driven by relationship-building and commercial awareness. Key responsibilities Oversee the full customer experience for pilots and onboarding, ensuring value is delivered on schedule. Build and maintain trusted relationships with stakeholders at all levels, setting clear expectations and sustaining engagement. Create and execute pilot and onboarding plans based on customer objectives, operational needs, and defined success metrics. Manage onboarding projects from initiation through completion, covering scope, milestones, dependencies, risks, and timelines. Help customers identify early, high-impact use cases and support the integration of new workflows. Translate platform data into clear, actionable outcomes that support customer success. Location This position is based in Denver, Colorado, United States.
Full-time|$150K/yr - $170K/yr|On-site|Denver, CO - US
At Crusoe, we are on a mission to enhance the accessibility of energy and intelligence. Our innovative solutions are designed to empower individuals to pursue ambitious projects with AI while maintaining a commitment to scalability, speed, and sustainability.Join us in revolutionizing the AI landscape through sustainable technology. In this role, you will play a crucial part in driving meaningful change, making a real difference, and being part of a team that leads the way in responsible cloud infrastructure.About the Role:We are looking for an enthusiastic and experienced Customer Success Manager with a robust background in customer engagement and a solid understanding of cloud computing, AI, and ML. This position is essential for helping our clients fully leverage our solutions, navigating technical challenges, and equipping them with the necessary tools and knowledge to reach their business and sustainability objectives. This is a full-time opportunity.Key Responsibilities:Customer Relationship Management: Build and nurture strong relationships with customers, thoroughly understanding their business needs and technical requirements.Technical Guidance and Support: Offer expert technical guidance and support to customers in implementing and optimizing our cloud-based AI and ML solutions, including Kubernetes.Performance Monitoring and Reporting: Regularly assess and report on customer progress, ensuring key performance indicators and return on investment are achieved.Industry and Technical Awareness: Keep abreast of industry trends, technological advancements, and regulatory changes to provide informed strategic advice to clients.Customer Training: Conduct training sessions and workshops to educate customers on the advantages and usage of our products and services.Issue Resolution: Proactively address and resolve customer concerns to ensure high levels of satisfaction and retention.Your Qualifications:Educational Background: Bachelor's degree in Business, Engineering, or a related field.Professional Experience: Demonstrated experience in customer success, technical account management, or a comparable role within a technology-focused environment.Technical Proficiency: Familiarity with computing platforms, AI, and ML technologies, along with a passion for innovative solutions.
At Appian, our core values of Intensity and Excellence shape our culture. We maintain high standards in everything we do, ensuring quality and care in our work. Each challenge is met with ambition and commitment, as we hold ourselves accountable to achieve exceptional results. By joining Appian, you will be part of a dedicated team focused on accomplishing ambitious goals together.We are in search of a Customer Success Manager to become an integral part of our team. In this role, you will act as a strategic advisor, helping top organizations revolutionize their operations through process applications powered by Appian's software platform, incorporating AI, robotic automation, Data Fabric, and other cutting-edge technologies. You will gain profound insights into our customers' business objectives, building strong relationships with stakeholders at various levels, thereby positioning yourself as a trusted advisor and a catalyst for their success.Your unique blend of understanding customer needs, business acumen, and technical expertise will empower our clients to achieve their specific goals through collaborative partnerships with internal and external stakeholders. As a Customer Success Manager, you will be responsible for ensuring progress towards key customer outcomes while identifying and mitigating risks related to customer success, including business, program, implementation, technical, project, adoption, and engagement.Key Responsibilities:Identify and shape each customer's business goals, transforming them into prioritized, actionable plans and driving execution in collaboration with stakeholders.Facilitate customer adoption by empowering clients to independently build, manage, and scale Appian applications and solutions.Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities with customers' evolving business strategies.Identify opportunities for expanding Appian's footprint and present clear, data-driven business value cases for additional investment.Monitor overall account health, proactively manage risks, and eliminate obstacles to successful adoption and sustainable growth.Create joint roadmaps and success plans that yield measurable outcomes and lasting impact.Develop in-depth expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.Recommend process enhancements and technology solutions, including AI, to drive efficiency and business value.Communicate confidently across various levels to ensure alignment and progress.
About UsAt think-cell, we are dedicated to transforming the way professionals create presentations, making the process smarter, faster, and more efficient. Founded in 2002 in Berlin, our powerful software integrates seamlessly with Microsoft Office, allowing users to effortlessly convert complex data into beautiful charts and diagrams.Our innovative and diverse team thrives in a culture of creativity and collaboration, where every member has the opportunity to make a significant impact. If you're passionate about advancing the future of productivity software, think-cell is the right place for you! Your RoleWe are seeking a strategic, customer-focused Customer Success Manager to manage a portfolio of our largest global consulting clients, ensuring long-term value, adoption, and partnership. In this impactful position, you will act as a trusted advisor to senior stakeholders, driving customer retention, expansion, and success.You will cultivate strong partnerships within your accounts, identify opportunities for added value, proactively manage renewals, and align the use of think-cell with clients' strategic business objectives. This role is ideal for someone skilled at building executive relationships, influencing without authority, and converting customer satisfaction into measurable growth.
Are you passionate about customer success and eager to help clients achieve their goals? Join Contentful as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our customers and ensuring they derive maximum value from our platform. You will collaborate closely with clients to understand their needs, provide guidance, and facilitate product adoption.In this role, you will leverage your expertise to proactively assist clients, resolve challenges, and identify opportunities for growth. Your ability to communicate effectively and your commitment to customer satisfaction will be paramount in driving success.
Join the dynamic team at Example Corp as a Customer Success Manager, where you will play a pivotal role in guiding our clients toward achieving their hiring goals. As a champion for our customers, you will facilitate their understanding of our innovative hiring software, ensuring they maximize its potential to streamline their recruitment processes. Your responsibilities will include managing customer relationships, advocating for their needs, and providing tailored solutions to enhance their hiring strategies. With a focus on collaboration and continuous improvement, you will inspire confidence in our clients and help them navigate their journey towards hiring excellence.
Join Procare Solutions as an Associate Customer Success Manager and become an integral part of our dynamic team. In this role, you will be responsible for ensuring our clients achieve maximum value from our services. You'll engage with customers to understand their needs, provide solutions, and foster strong relationships that drive customer satisfaction and retention.
Join our dynamic team at CoreSite Realty Corporation as a Customer Success Representative, where you will play a crucial role in enhancing client satisfaction and ensuring a positive experience. In this fast-paced environment, you will engage with customers to understand their needs, assist them with inquiries, and provide exceptional support.
Full-time|$80.8K/yr - $101K/yr|On-site|Denver, Colorado, United States
About Judi HealthJudi Health is a leading enterprise health technology organization dedicated to revolutionizing healthcare solutions for employers and health plans. Our suite of services includes:Capital Rx: A public benefit corporation providing comprehensive pharmacy benefit management (PBM) services to self-insured employers.Judi Health™: Offering complete health benefit management solutions tailored for employers, third-party administrators (TPAs), and health plans.Judi®: The premier proprietary Enterprise Health Platform (EHP) designed to unify all claim administration workflows within a secure, scalable system.We are committed to collaborating with our clients to restore trust in the U.S. healthcare system and to establish the necessary infrastructure for accessible and quality care. To learn more, visit www.judi.health.Position Summary:As a vital member of the Product team, you will play a crucial role in the ongoing success of Capital Rx. We are looking for passionate individuals who are eager to enhance the pharmacy prior authorization landscape while delivering exceptional service. In this role, you will advance beyond core data and reporting, becoming an expert across all facets of our Enterprise Health Platform, Judi. Position Responsibilities:Serve as a subject matter expert on Judi’s functionalities and reporting capabilities related to prior authorization.Ensure accurate translation of reporting requirements for Capital Rx’s clients.Support analytics and reporting needs for the prior authorization team and associated groups.Facilitate swift resolution and clear communication of critical reporting issues.Present analysis results in a clear and impactful manner.Assist in the testing of new Judi functionalities to guarantee enhancements are operational and effectively processing claims transactions.Foster essential cross-functional relationships with internal teams.Deliver engaging virtual and in-person product demonstrations.Note: This role may require participation in meetings, service support, or other obligations outside standard business hours.
About MERGE MERGE is a marketing and technology agency based in Denver, CO, with a focus on health and wellness. The team combines storytelling and technology to connect people and brands, aiming to foster healthier, happier lives. The company values a human-first philosophy and encourages innovative thinking and emotional engagement in its work culture. Role Overview: Customer Success Supervisor (Emerging/SMB Accounts) The Customer Success Supervisor oversees a portfolio of emerging and SMB accounts, acting as a trusted advisor for clients after the sale. This role ensures the successful delivery of MERGE solutions, drives value realization, supports retention, and identifies growth opportunities within assigned accounts. A deep understanding of each client's business goals, industry context, and success metrics is essential for aligning solutions and achieving measurable results. What You Will Do Manage ongoing relationships with a specific group of customers, focusing on retention and growth. Take ownership of the overall success and satisfaction of your account portfolio. Develop and execute tailored success plans that align with each client's strategic goals and business outcomes. Build and maintain relationships with stakeholders at various levels, including executive sponsors and technical contacts. Lead strategic business reviews to highlight delivered value and track progress against agreed-upon goals. How This Role Works This position is consultative and involves regular collaboration with both clients and internal teams. Responsibilities include planning, executing, and managing project plans to ensure delivery meets both agency and client standards, with a focus on measurable outcomes and budget compliance. The role also involves identifying opportunities to expand MERGE solutions within existing accounts over time.
About SugarAISugarAI is at the forefront of transforming CRM for the AI era. We strive to fulfill the original vision of CRM by converting disparate customer and revenue signals into actionable insights. Our focus is on enabling teams to prioritize effectively and understand their next steps clearly, moving beyond superficial dashboards.After two decades since our inception, we are excited to embark on a new journey characterized by clarity and momentum, creating intelligent, user-friendly solutions that seamlessly integrate into the everyday processes of sales and service teams. Our mission is to tackle intricate, real-world challenges where relationships, context, and accuracy are crucial.Our diverse global team is driven by a shared dedication to making an impact, taking ownership, and fostering continuous development. We cultivate an environment where innovative ideas can flourish, empowering individuals to take the lead and providing flexibility to enhance productivity.If you are passionate about shaping the future of AI-enhanced CRM and contributing to technology that delivers tangible results, we would be thrilled to connect with you.About the Role As the Director of Customer Success, you will lead our customer-focused initiatives aimed at helping our Americas clients achieve significant results and sustainable value with SugarCRM. Your role transcends conventional management; it is about fostering a culture of excellence within your team. In this essential position, you will oversee a team of Customer Success Managers, nurturing customer advocates, building robust relationships, and driving customer value through adoption and growth strategies. **This position follows a hybrid model, requiring in-office collaboration in our Denver, CO location for a minimum of 3 days per week.**
Full-time|$102K/yr - $110K/yr|Hybrid|Denver, Colorado, USA
As an Enterprise Customer Success Manager at Datadog, you will be at the forefront of fostering robust, strategic relationships with our most significant and high-impact customers. Your role will involve advocating for clients within our organization while ensuring an exceptional customer experience. You will primarily focus on relationship management, while also identifying avenues for growth. Our Enterprise Customer Success Managers utilize a well-established methodology to discern customers' unique needs and effectively communicate the value of Datadog’s offerings. At Datadog, we pride ourselves on a vibrant office culture that promotes collaboration, creativity, and strong relationships. Our hybrid work environment is designed to provide our team members with the flexibility to achieve a harmonious work-life balance.
We are seeking a dynamic and results-driven Account Manager to join our team at Citywide in Denver, Colorado. In this role, you will be responsible for building and nurturing client relationships, ensuring customer satisfaction, and driving growth through effective account management strategies.Your expertise will be crucial in identifying client needs, providing tailored solutions, and maximizing the value of our services. If you are passionate about customer success and have a proven track record in account management, we would love to hear from you!
Role overview The Director of Customer Success for the AMERS region at SugarCRM leads a team dedicated to shaping the customer experience and supporting client success. This position focuses on delivering consistent, high-quality service, fostering strong client relationships, and driving customer engagement throughout the region. What you will do Design and execute strategies to enhance customer success across the AMERS region Manage account activities to ensure clients receive reliable, ongoing support Collaborate with internal teams to help refine and improve SugarCRM product offerings Track and analyze customer satisfaction and retention data Spot and pursue upsell opportunities within the current customer base Assist clients in achieving their business objectives using SugarCRM solutions Location This role is based in Denver, CO.
Datadog is looking for a Technical Account Manager II to join the team in Denver, Colorado. This position centers on building strong relationships with clients and supporting organizations as they use Datadog’s products. What you will do Act as the primary contact for clients’ technical questions Guide customers through the implementation and rollout of Datadog solutions Provide ongoing support to help clients make the most of Datadog Collaborate with internal teams to address client needs and support product adoption Location This role is based in Denver, Colorado.
