Enterprise Customer Success Manager

ProlificHybrid, SanFrancisco

Hybrid Full-time

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Experience Level

Experience

Qualifications

3+ years of experience in customer success, account management, or a related field. Strong communication and interpersonal skills. Ability to analyze customer data and derive actionable insights. Experience working with enterprise clients and understanding their unique needs. Proficiency in CRM software and customer success tools.

About the job

Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships.

What You Will Do

Onboard new enterprise clients and guide them through initial setup
Offer ongoing strategic advice tailored to each client’s needs
Identify and pursue opportunities for upselling and cross-selling within existing accounts
Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience

Who We’re Looking For

Experience managing enterprise customer accounts
Proactive approach to client relationships
Strong interest in customer success and helping clients achieve results

About Prolific

Prolific is a leading provider of innovative solutions designed to drive customer engagement and success. Our team is dedicated to delivering exceptional service and support to our clients, helping them harness the power of our technology to achieve their business goals. We foster a collaborative and inclusive work environment that empowers our employees to thrive and make an impact.

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