About the job
Entry-Level Technical Support Specialist /
Robot Operations Support Engineer
Overview:
Become a vital member of Relay Robotics' dynamic team as a Help Desk Agent. In this engaging role, you will be instrumental in delivering dependable robotic services to customers globally. Embrace the opportunity to work at the cutting edge of robotics technology, providing remote assistance to ensure prompt issue resolution and exceptional customer satisfaction.
Responsibilities:
Operational Monitoring: Vigilantly oversee robot diagnostics to guarantee seamless operations and proactively identify issues before they affect customer experience.
Customer Interaction: Assist customers through phone and instant messaging, gathering information on reported issues and guiding them toward effective solutions.
Data Collection: Document all relevant information in our ticketing system, including reported issues, timestamps, and other contextual details that help in resolving problems or escalating them to Level 2 support.
Communications: Engage with customers and collaborate with our Level 2 support team to ensure all necessary details are shared for problem-solving and to inform customers about resolution progress and next steps.
Qualifications:
Customer Service: Friendly and committed to delivering exceptional customer service.
Communication Skills: Strong command of spoken and written English, with the ability to effectively communicate with English speakers from various backgrounds.
Team Collaboration: Demonstrated ability to work well in a team environment with a positive attitude and eagerness to learn.
Attention to Detail: High degree of accuracy and meticulousness in all work aspects.
Technical Proficiency: Familiarity with and adaptability to various computer systems and software platforms. Ideal candidates will be curious and adept at understanding how technology operates, along with problem-solving skills.
This is a customer-facing role. Preference will be given to candidates with experience interacting with American or English-speaking clients.
Job Type:
Full-time or part-time shifts supporting 24/7 operations. Remote support for global fleet operations. Flexible scheduling with options for early or late shifts.
