Escalation Engineer

ZscalerBangalore, IND; Mohali, IND

Hybrid Full-time

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Key Responsibilities:Engage with customers on escalated support issues or critical situations, participating in a 24x7 Support Operation and on-call rotation. Collaborate with Engineering to assist customers with testing or troubleshooting. Reproduce customer issues to validate problems and provide feedback for resolution.

About the job

About Zscaler

Zscaler is at the forefront of digital transformation, empowering our customers to operate with improved agility, efficiency, resilience, and security. As a pioneering AI-driven enterprise, we continually innovate, utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications wherever they are.

At Zscaler, the impact of your role is more significant than your title. We prioritize results over mere activity and value innovators who harness AI to amplify their contributions. We thrive in an environment that leverages intelligent systems to stay ahead of emerging threats. Our culture emphasizes transparency and encourages constructive, honest discussions to reach the best solutions swiftly. We assemble high-performing teams that make a rapid and substantial impact, focusing on customer obsession, collaboration, ownership, and accountability.

We appreciate individuals who demonstrate high-impact performance, a sense of urgency, and are empowered to deliver their best work while maximizing their potential. If you are motivated by purpose, excel at tackling complex challenges, and want to contribute to securing the AI era, we invite you to bring your expertise to Zscaler and help shape the future of cybersecurity.

Role

We are seeking an Escalation Engineer to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will deliver exceptional post-sales technical support to internal Level I & Level II Support Engineers and provide direct assistance to customers and partners with escalated issues within an escalation team. This role also involves collaborating closely with Operations and Engineering to address bugs and requests with all necessary diagnostic information.

About Zscaler

Zscaler is a leader in cloud security, focused on transforming how organizations secure their networks and applications in an increasingly digital world. With a commitment to innovation and customer satisfaction, we are dedicated to providing best-in-class security solutions.

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Escalation Engineer - Data Loss Prevention (DLP)

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Escalation Engineer - Data Loss Prevention (DLP)

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Role Overview Zscaler is looking for an Escalation Engineer to join the Data Loss Prevention (DLP) team in Bangalore. This position focuses on supporting customers by tackling advanced technical challenges that impact data security. What You Will Do Investigate and resolve complex technical issues related to DLP products. Work closely with teams across the company to address escalated support cases. Contribute to the customer knowledge base by creating or updating technical articles. Help train and mentor junior engineers on troubleshooting and best practices.

Apr 14, 2026

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Escalation Engineer - Data Loss Prevention (DLP)

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Role Overview Zscaler is hiring an Escalation Engineer focused on Data Loss Prevention (DLP) in Bangalore. This role tackles advanced technical challenges and supports customers who rely on Zscaler’s DLP solutions to safeguard sensitive information. What You Will Do Investigate and resolve complex DLP-related technical issues escalated by customers or internal teams Work closely with engineering, product, and support teams to ensure effective implementation of DLP solutions Help customers maintain secure and reliable use of Zscaler products

Apr 14, 2026

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Escalation Engineer - Data Loss Prevention

Zscaler

Full-time|On-site|Bangalore, IND

Role Overview Zscaler is seeking an Escalation Engineer focused on Data Loss Prevention (DLP) to join the team in Bangalore. This role handles the most challenging technical issues that reach the highest level of support. The position works closely with product teams to improve DLP solutions and maintain a high standard of customer satisfaction. What You Will Do Investigate and resolve complex technical problems related to Data Loss Prevention. Act as the final escalation point for critical customer issues. Collaborate with product teams to identify areas for improvement in DLP offerings. Contribute technical insights that help shape future product enhancements. Impact This position plays a key role in maintaining service quality and strengthening the customer experience by ensuring that the toughest technical challenges are addressed with care and expertise.

Apr 14, 2026

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DLP Escalation Engineer

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About ZscalerZscaler propels digital transformation, empowering our customers to achieve agility, efficiency, resilience, and security. As an AI-driven enterprise, we leverage the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation safeguards our customers from cyber threats and data loss by securely connecting users, devices, and applications, regardless of location.At Zscaler, the impact of your role is valued more than your title. We prioritize results, seeking innovators who actively harness AI to amplify their influence and thrive in an environment where intelligent systems help us stay ahead of evolving threats. Our culture is built on transparency, constructive debate, and a focus on delivering the best ideas swiftly. We form high-performing teams that make a significant impact quickly and with quality. To achieve this, we cultivate a culture centered on customer obsession, collaboration, ownership, and accountability.We embrace urgency and high accountability, providing you the opportunity to do your best work while realizing your potential. If you are driven by purpose, enjoy tackling complex challenges, and wish to join a team that is shaping the future of cybersecurity in the AI age, we invite you to bring your talents to Zscaler.RoleWe are in search of a DLP Escalation Engineer to join our team in a hybrid work environment based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The successful candidate will function as the highest level of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical DLP issues escalated from Level I and II support engineers. This position demands profound technical expertise in DLP technologies, exceptional problem-solving skills, and a strong commitment to customer satisfaction.

Apr 13, 2026

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Join Zscaler as a Product Support Engineer III specializing in Data Loss Prevention (DLP). In this role, you will be at the forefront of providing technical support to our customers, ensuring they maximize the value of our innovative cloud security solutions. As a key member of our support team, you will troubleshoot complex issues, collaborate with product engineering teams, and deliver exceptional service to clients around the globe.

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