Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Manager
Qualifications
Core ResponsibilitiesIncident Ownership & Crisis ManagementTake ownership of critical incidents and ensure timely resolution. Coordinate with cross-functional teams to mitigate the impact on customers. Drive improvement initiatives to enhance system reliability and customer satisfaction.
About the job
At Black Duck Software, Inc., we empower organizations to develop secure and high-quality software efficiently. As a leader in application security solutions, we offer SAST, SCA, and DAST tools that allow teams to swiftly identify and rectify vulnerabilities and defects in both proprietary code and open-source components. Our unique combination of cutting-edge tools, expert services, and deep industry knowledge ensures that your organization can achieve maximum security and quality throughout the DevSecOps process and the software development lifecycle.
As an Escalation Manager, you will play a pivotal role in addressing and resolving high-impact, complex issues that exceed standard support protocols. You will serve as the key liaison among customers, support teams, engineering, product management, and executive leadership.
In the context of application security, you will ensure prompt resolution of issues concerning vulnerability detection, scanning, CI/CD integrations, and security workflows, while safeguarding customer trust, minimizing business disruption, and fostering continuous improvement across the organization.
About Black Duck Software, Inc.
Black Duck Software, Inc. is at the forefront of application security, providing innovative solutions that help organizations build secure software. Our commitment to quality and speed empowers teams to navigate the complexities of software development with confidence.
About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be more agile, efficient, resilient, and secure. As a leading AI-driven enterprise, we continuously innovate by utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This groundbreaking approach safeguards our c…
Full-time|Hybrid|Bangalore, IND; Bangalore, IND; Mohali, IND
About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be more agile, efficient, and secure. As a leading AI-driven enterprise, we harness the world's most extensive security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation is designed to shield our customers from cyber threats and data breaches by securely connecting users, devices, and applications regardless of their location.At Zscaler, we prioritize impact over titles and foster a culture of trust built on results. We believe in the power of AI to amplify our contributions and thrive in a dynamic environment where intelligent systems are utilized to outpace evolving threats. Our commitment to transparency and constructive debate is central to our mission of generating the best ideas swiftly. We are dedicated to forming high-performing teams that achieve significant results with high quality.We value a strong sense of urgency paired with high accountability, ensuring you are empowered to deliver your best work and realize your potential. If you are motivated by purpose, excel at tackling complex problems, and aspire to be part of a team that secures the AI era, we welcome you to bring your skills to Zscaler and help shape the future of cybersecurity.We are seeking an Escalation Engineer to join our team in a hybrid work model based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest tier of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical issues escalated from Level I and Level II support engineers.
About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to operate with improved agility, efficiency, resilience, and security. As a pioneering AI-driven enterprise, we continually innovate, utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications wherever they are.At Zscaler, the impact of your role is more significant than your title. We prioritize results over mere activity and value innovators who harness AI to amplify their contributions. We thrive in an environment that leverages intelligent systems to stay ahead of emerging threats. Our culture emphasizes transparency and encourages constructive, honest discussions to reach the best solutions swiftly. We assemble high-performing teams that make a rapid and substantial impact, focusing on customer obsession, collaboration, ownership, and accountability.We appreciate individuals who demonstrate high-impact performance, a sense of urgency, and are empowered to deliver their best work while maximizing their potential. If you are motivated by purpose, excel at tackling complex challenges, and want to contribute to securing the AI era, we invite you to bring your expertise to Zscaler and help shape the future of cybersecurity.RoleWe are seeking an Escalation Engineer to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will deliver exceptional post-sales technical support to internal Level I & Level II Support Engineers and provide direct assistance to customers and partners with escalated issues within an escalation team. This role also involves collaborating closely with Operations and Engineering to address bugs and requests with all necessary diagnostic information.
Role overview The Escalation Engineer for ZIA and ZPA at Zscaler plays a key part in resolving advanced technical issues and supporting customers facing complex challenges. This position is part of the teams located in Bangalore and Mohali. Main responsibilities Investigate and resolve technical problems related to ZIA and ZPA products. Offer expert guidance to both customers and internal teams when issues arise. Work closely with other groups to strengthen product quality and refine support processes. Address customer concerns thoroughly and ensure efficient resolution of escalated cases. Location This position is based in Bangalore or Mohali, India.
At Black Duck Software, Inc., we empower organizations to develop secure and high-quality software efficiently. As a leader in application security solutions, we offer SAST, SCA, and DAST tools that allow teams to swiftly identify and rectify vulnerabilities and defects in both proprietary code and open-source components. Our unique combination of cutting-edge tools, expert services, and deep industry knowledge ensures that your organization can achieve maximum security and quality throughout the DevSecOps process and the software development lifecycle.As an Escalation Manager, you will play a pivotal role in addressing and resolving high-impact, complex issues that exceed standard support protocols. You will serve as the key liaison among customers, support teams, engineering, product management, and executive leadership.In the context of application security, you will ensure prompt resolution of issues concerning vulnerability detection, scanning, CI/CD integrations, and security workflows, while safeguarding customer trust, minimizing business disruption, and fostering continuous improvement across the organization.
About ZscalerZscaler propels digital transformation, empowering our customers to achieve agility, efficiency, resilience, and security. As an AI-driven enterprise, we leverage the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation safeguards our customers from cyber threats and data loss by securely connecting users, devices, and applications, regardless of location.At Zscaler, the impact of your role is valued more than your title. We prioritize results, seeking innovators who actively harness AI to amplify their influence and thrive in an environment where intelligent systems help us stay ahead of evolving threats. Our culture is built on transparency, constructive debate, and a focus on delivering the best ideas swiftly. We form high-performing teams that make a significant impact quickly and with quality. To achieve this, we cultivate a culture centered on customer obsession, collaboration, ownership, and accountability.We embrace urgency and high accountability, providing you the opportunity to do your best work while realizing your potential. If you are driven by purpose, enjoy tackling complex challenges, and wish to join a team that is shaping the future of cybersecurity in the AI age, we invite you to bring your talents to Zscaler.RoleWe are in search of a DLP Escalation Engineer to join our team in a hybrid work environment based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The successful candidate will function as the highest level of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical DLP issues escalated from Level I and II support engineers. This position demands profound technical expertise in DLP technologies, exceptional problem-solving skills, and a strong commitment to customer satisfaction.
Role Overview Zscaler is looking for an Escalation Engineer to join the Data Loss Prevention (DLP) team in Bangalore. This position focuses on supporting customers by tackling advanced technical challenges that impact data security. What You Will Do Investigate and resolve complex technical issues related to DLP products. Work closely with teams across the company to address escalated support cases. Contribute to the customer knowledge base by creating or updating technical articles. Help train and mentor junior engineers on troubleshooting and best practices.
Role Overview Zscaler is hiring an Escalation Engineer focused on Data Loss Prevention (DLP) in Bangalore. This role tackles advanced technical challenges and supports customers who rely on Zscaler’s DLP solutions to safeguard sensitive information. What You Will Do Investigate and resolve complex DLP-related technical issues escalated by customers or internal teams Work closely with engineering, product, and support teams to ensure effective implementation of DLP solutions Help customers maintain secure and reliable use of Zscaler products
Join us in the exhilarating realm of technology as we fundamentally transform the data storage landscape. At Pure Storage, we encourage innovative thinking, foster personal growth, and collaborate with the brightest minds in the industry.Be part of groundbreaking work that makes a real difference in the world. If you are eager to explore limitless possibilities and make your mark, we invite you to apply.THE ROLEAs a member of the Portworx by Pure Storage team, recognized as a Gartner Cool Vendor, you will be instrumental in enabling stateful containers in production. Our technology integrates a distributed storage platform with container schedulers like Kubernetes, Mesosphere, Rancher, Nomad, and Docker Swarm, catering to a diverse client base from Global 2000 companies to innovative cloud-native startups operating across both on-premises and public cloud environments.WHAT YOU'LL DOThis senior technical position within the Technical Services COE team requires you to tackle the most complex customer challenges, acting as the final support tier before escalation to the development team. You will provide technical expertise and troubleshooting support to Technical Service Engineers (TSEs) in resolving intricate cases. In instances where issues persist or necessitate code fixes, you will effectively liaise with development resources to identify root causes and present your findings to TSEs and customers to ensure prompt and high-quality resolutions. Your primary objective will be to minimize escalations to the Development team while identifying opportunities for improvement to prevent future escalations.This role is perfect for a support professional with excellent interpersonal skills who thrives in a dynamic, high-performance, and entrepreneurial environment. We seek someone who embraces the unpredictable nature of daily tasks in a rapidly expanding business.Provide technical expertise across all phases of the Portworx case management process for field issues.Conduct initial code reviews and analysis of current issues.Resolve escalated service requests while ensuring high levels of service engagement, communication, and composure.Collaborate with customers and cross-functional teams to troubleshoot and resolve escalated issues.Act as the intermediary between Technical Services and Engineering teams.Proactively identify and address systemic issues in the field.Mentor and coach TSEs and cross-functional team members.
About ZscalerZscaler stands at the forefront of zero trust security, recognized globally as a leader in this field. The largest enterprises, critical infrastructure providers, and government entities depend on Zscaler to safeguard users, branches, applications, data, and devices while advancing digital transformation efforts. With over 160 data centers worldwide, the Zscaler Zero Trust Exchange platform, coupled with cutting-edge AI, effectively neutralizes billions of cyber threats and policy breaches daily, fostering productivity improvements for modern organizations by minimizing costs and complexity.At Zscaler, we prioritize impact over titles and build trust through results. We value transparency and encourage constructive, honest discussions—our focus is on swiftly arriving at the best ideas. We cultivate high-performing teams capable of making significant impacts rapidly and with exceptional quality. To achieve this, we are nurturing a culture of execution centered on customer obsession, collaboration, ownership, and accountability.We advocate an “AI Forward, People First” philosophy designed to accelerate innovation and empower our workforce to reach their full potential. If you are motivated by purpose, excel at solving complex problems, and aspire to make a positive global impact, we invite you to join Zscaler to help shape the future of cybersecurity.RoleWe are seeking an Escalation Engineer to become a part of our team in a hybrid work environment in Bangalore, reporting directly to the Sr. Manager of Customer Support. The Escalation Engineer will deliver exceptional post-sales technical assistance to internal Level I & Level II Support Engineers and provide direct support to customers and partners for escalated issues as a member of the escalation team. This role will also involve collaboration with Operations and Engineering to document bugs and requests, including all necessary diagnostic information.What You’ll Do (Role Expectations)Engage with customers regarding escalated support issues or critical situations, participating in a 24x7 Support Operation and on-call rotation.Collaborate with Engineering to assist customers in testing or troubleshooting processes.Reproduce customer issues to validate problems and offer feedback to Engineering and Operations teams.Document incident resolutions not covered in our knowledge base in our online technical support database.Understand product direction and customer use cases, providing insights on product and service improvements.
Full-time|Hybrid|Bangalore, IND; Bangalore, IND; Mohali, IND
About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be agile, efficient, resilient, and secure. As an AI-driven enterprise, we continually innovate, tapping into the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology shields our customers against cyber threats and data breaches by securely connecting users, devices, and applications, regardless of their location.At Zscaler, we prioritize impact over titles and build trust through results. We seek innovators who harness the power of AI to amplify their contributions and thrive in a dynamic environment where intelligent systems are used to stay ahead of emerging threats. We believe in transparency and value constructive, honest discussions—our aim is to reach the best solutions quickly. We cultivate high-performing teams that can create meaningful impacts efficiently and with excellence. To achieve this, we foster a culture of execution centered around customer obsession, collaboration, ownership, and accountability.If you are driven by purpose, enjoy tackling complex challenges, and aspire to join a team that is shaping the future of cybersecurity in the AI era, we welcome you to bring your talents to Zscaler.RoleWe are seeking a skilled Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for addressing the most intricate and critical issues escalated from Level I and Level II support engineers.
Join Oleria Security as an AI Applications Engineer focused on the Go-To-Market strategy. In this role, you will work closely with our R&D team to develop innovative AI solutions that enhance our product offerings and drive our market presence. Your expertise will be instrumental in translating complex AI concepts into actionable plans that resonate with our clients.
Role Overview Veolia Environnement S.A. is hiring a Lead Engineer for the Application Governance and Escalation Support team in Bangalore. This role oversees application governance processes, maintains compliance, and handles advanced support for escalated technical issues. Main Responsibilities Oversee and improve application governance processes Ensure compliance with internal standards and policies Provide expert support for escalated application issues Work with cross-functional teams to boost application performance Contribute to continuous improvement initiatives Collaboration This position works closely with technical and business teams to address challenges and implement solutions that improve reliability and efficiency.
Role Overview Zscaler is hiring an Escalation Engineer focused on Data Loss Prevention (DLP) in Bangalore. This role centers on protecting client data and responding to advanced technical challenges related to DLP. What You Will Do Investigate and resolve complex DLP incidents for clients Apply technical knowledge to troubleshoot issues around data security and compliance Deliver high-quality support to help clients safeguard sensitive information Location Bangalore, IND
Role Overview Zscaler is seeking an Escalation Engineer focused on Data Loss Prevention (DLP) to join the team in Bangalore. This role handles the most challenging technical issues that reach the highest level of support. The position works closely with product teams to improve DLP solutions and maintain a high standard of customer satisfaction. What You Will Do Investigate and resolve complex technical problems related to Data Loss Prevention. Act as the final escalation point for critical customer issues. Collaborate with product teams to identify areas for improvement in DLP offerings. Contribute technical insights that help shape future product enhancements. Impact This position plays a key role in maintaining service quality and strengthening the customer experience by ensuring that the toughest technical challenges are addressed with care and expertise.
Couchbase, the operational data platform for AI, empowers businesses to thrive by transforming data into meaningful insights. Leading enterprises rely on Couchbase for critical operational, analytical, mobile, and AI workloads. Designed to replace outdated infrastructures and fragmented data services, Couchbase provides a unified platform built for performance, flexibility, and global scalability.With Couchbase, organizations can unleash their data, creating innovative customer experiences, harnessing the vast possibilities of AI, and extending applications seamlessly from the cloud to the edge and beyond. Couchbase’s AI-ready technology and enterprise partnership model simplify operations and lower total ownership costs, allowing teams to remain agile, innovative, and secure.Couchbase believes that data should accelerate your progress, serving as the foundation for your next major breakthrough. Discover why Couchbase is trusted by some of the world’s largest organizations to scale, adapt quickly, and maintain resilience in the face of future challenges. Visit couchbase.com and follow us on LinkedIn and X.Are you ready to join our journey? Apply today!Lead Security EngineerCouchbase — Bangalore, India | Information Security | Full-TimeAbout CouchbaseAs industries rapidly adopt AI, traditional database solutions are unable to meet the growing demands for flexibility, performance, and cost-effectiveness. Couchbase is pioneering the future with Capella, the developer data platform for essential applications in an AI-driven world. By integrating transactional, analytical, mobile, and AI workloads into a cohesive, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unparalleled flexibility, performance, and cost-efficiency—from cloud to edge. With over 30% of the Fortune 100 as our clients, Couchbase is driving innovation, accelerating AI transformation, and redefining customer experiences. Join us in our mission.The RoleWe are on the lookout for an enthusiastic and adaptable Lead Security Engineer to become part of Couchbase's global Information Security team, marking our first security hire in Bangalore. This is an exceptional opportunity to be integral to Couchbase's 24x7 security operations and to grow alongside a leading security organization.You will play a multifaceted role—supporting and collaborating with our Security Operations, GRC, Product, and Application Security teams. By working closely with Engineering, Cloud, and GTM functions, you will gain hands-on experience across the entire security lifecycle.
What is Contentstack?Contentstack is dedicated to creating the finest digital experiences through an innovative blend of advanced content management, customer data solutions, personalization, and AI technology. Renowned brands like AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, and Walmart rely on our platform to stand out in the competitive digital landscape and secure their market advantage.At Contentstack, our team is committed to the customers and communities we serve. We have earned recognition for our exceptional customer service and our dedication to giving back globally through initiatives like Contentstack Cares, which proudly supports Pledge 1% and Girls Who Code.Discover more at www.contentstack.com.Who Are We?At Contentstack, we are not just colleagues; we are a tribe. Our vision is to promote equity across our communities, employees, partners, and customers. We are diverse yet united, distributed yet connected. We are innovative thinkers and courageous leaders who defy the ordinary. We uphold integrity, even when unobserved. Our mission is to make Contentstack an essential tool for organizations to narrate their stories and connect meaningfully with their audiences through inspiring, modern experiences. We are passionate about our customers and the communities we serve. #OneTeamOneDream. Join us on this journey!About the RoleWe are on the lookout for a highly skilled Senior Security Engineer II to enhance our team. In this pivotal role within our Cloud Security team, you will shape our cloud defense strategy as an individual contributor and act as a technical lead, serving as a subject matter expert for our engineering organization.Your responsibilities will include overseeing the security posture of our multi-cloud environment (including AWS, Azure, GCP) and managing the tools that ensure the safety of our infrastructure. You will facilitate communication between security leadership, the application security team, and the broader engineering organization to ensure that security measures are embedded in our solutions from the outset.As an AI-forward company, we expect candidates to have practical experience with AI tools and technologies, as well as a strong understanding of security best practices.
About VervegroupAt Verve, we revolutionize the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, uniting data, media, and cutting-edge technology to drive growth for both advertisers and publishers, regardless of screen or location. With a global presence in 30 offices and a commitment to serving visionary advertising clients, Verve’s solutions are trusted by over 90 of the top 100 advertisers in the United States, 4,000 publishers worldwide, and leading demand-side platforms. Explore more at www.verve.com.Your RoleWe are seeking a security-focused engineer who excels at the intersection of Cloud Governance, DevOps, and AI. You possess the capability to not only identify vulnerabilities but also to architect systems that proactively prevent them. Your expertise in the Google Cloud ecosystem, particularly with Google Security Command Center (SCC) and emerging AI technologies, is vital. You advocate for 'Infrastructure as Code' as the optimal scaling method and believe that AI environments should be 'Auditable by Design.' Your proactive nature and enthusiasm for centralizing security policies across a global entity will be instrumental in this role.Key ResponsibilitiesSpearhead the transition from project-specific policy management to a comprehensive organizational governance model utilizing GCP Folder/Org policies to maintain a uniform security posture.Architect and execute auditable environments for AI workloads in GCP, ensuring the configuration of cutting-edge AI technologies includes stringent Data Access audit logs, VPC Service Controls, and Model Registry governance.Develop automated compliance checks and reporting mechanisms using Google SCC and CI/CD pipelines to guarantee we are consistently 'audit-ready' for standard cloud and AI assets.Create Infrastructure-as-Code (IaC) templates (Terraform) that reliably enforce organizational policies and AI safety measures during resource provisioning.Set up and enhance automated monitoring within Google SCC to identify, alert, and respond to threats in real-time, including AI-specific vulnerabilities such as data poisoning or unauthorized access to models.Effectively communicate security strategies and protocols across teams to foster a security-first culture within the organization.
At Veeam, the global leader in data resilience, we empower businesses to maintain complete control over their data, anytime and anywhere. Our solutions encompass data backup, recovery, portability, security, and intelligence, serving over 550,000 customers worldwide. Join us in shaping the future of data resilience, making a significant impact for some of the largest brands in the world.About the RoleFollowing our acquisition of Securiti AI, a frontrunner in AI-driven data security posture management (DSPM), we are looking for skilled Sales Specialists to spearhead growth in this exciting sector.In this role, you will be dedicated to Securiti AI solutions, partnering closely with Veeam account executives to cross-sell within our extensive customer base, acquire new clients, and expand existing Securiti AI accounts. You will enjoy a shared territory with multiple AEs, lucrative earning potential, and support from a dedicated Securiti AI solution engineer for technical engagements, along with access to Veeam’s comprehensive go-to-market resources to ensure customer success.What You’ll DoDevelop and implement a strategic territory plan to drive consistent revenue growth within assigned accounts.Collaborate with account executives to identify and maximize cross-sell opportunities for Securiti AI solutions.Lead the full sales process, acting as a trusted advisor, and present compelling business cases to clients.Manage a robust pipeline of opportunities to ensure sales targets are met and exceeded.
Join Emergent Labs Inc. as an AI Security Architect, where you will be at the forefront of creating and implementing cutting-edge AI security solutions. You will work closely with cross-functional teams to identify vulnerabilities, develop robust security frameworks, and ensure the integrity of our AI systems.
