Position OverviewWe are in search of a proficient Jira Administrator who will take charge of our Atlassian ecosystem with Jira as the focal point for our delivery, operations, and governance framework. This role is pivotal in ensuring that Jira is meticulously configured, governed, and fine-tuned to bolster agile delivery, IT service management, security, compliance, and enterprise reporting.The Jira Administrator will assume the role of platform owner, harmonizing speed, flexibility, and control, thus empowering teams to operate efficiently while upholding robust governance, security, and auditability. This position merges technical configuration expertise with a product-oriented approach, ensuring Jira supports best-practice processes, scalable workflows, enterprise reporting, and automation that minimizes administrative burdens and accelerates time-to-value.***This position is on-site in Seattle, WA. You will enjoy a hybrid work schedule, working from our casual, pet-friendly office at least 3 days a week.***Key ResponsibilitiesJira Platform ManagementAct as the primary owner and administrator for Jira Software, Jira Service Management (JSM), and associated Atlassian tools.Architect, configure, and uphold Jira projects, workflows, issue types, screens, fields, permissions, and automations. Establish and maintain standardized workflows that enhance project delivery best practices, stage-gates, status transitions, and intake.Oversee platform standards, governance, and best practices.Ensure system hygiene, performance, version management, and integrations across teams and platforms.Agile & Delivery FacilitationFacilitate Scrum, Kanban, SAFe, and hybrid delivery methodologies.Collaborate with PMO / Project Delivery leadership to align Jira workflows with delivery standards, methodologies, and reporting frameworks.Configure boards, backlogs, sprint reporting, roadmaps, and dependency tracking.Empower dependency mapping, timelines, roadmaps, and status reporting without overwhelming delivery teams.IT Service Management (ITSM)Manage Incident, Problem, Change, and Request workflows.Execute ITIL-aligned processes encompassing SLAs, approvals, and escalations.Develop service portals and request catalogs.Security, Risk & ComplianceImplement access controls and audit logging.Regulate user access, permissions, and security measures in accordance with governance standards.Support SOX, SOC, PCI, HIPAA, and internal audit mandates.Implement change management workflows and evidence collection.Automation & IntegrationConstruct Jira automations and integrate with CI/CD, monitoring, and identity management platforms.
Feb 25, 2026
