About the job
Job Title: Executive Assistant & Customer Support Specialist
Location: Remote - Philippines
Schedule: Full-Time, Monday to Friday, with hours falling between 6:00 a.m. and 8:00 p.m. CST (40–50 hours per week depending on business needs).
Salary: $1,600 – $2,000 USD/month (commensurate with experience)
The Executive Assistant & Customer Support Specialist is vital in providing top-tier administrative and operational support to the leadership team at lago-1. This role is essential for ensuring effective scheduling, communication, and coordination of content, enabling the team to deliver outstanding training, coaching, and community experiences. You will play a pivotal role in maintaining organized operations, facilitating community engagement, and optimizing internal systems.
Key Responsibilities
Core duties include but are not limited to:
- Managing and coordinating complex calendars.
- Providing direct executive support to leadership, including administrative needs related to coaching practices.
- Offering real-time operational support during community gatherings, including managing materials, communications, and digital platforms (e.g., Mighty Networks, WhatsApp).
- Maintaining and updating training materials with precision and organization.
- Preparing and ensuring accessibility of meeting agendas and resources prior to sessions.
- Facilitating internal communication to promote alignment and effective execution across the team.
- Assisting in the organization and maintenance of systems, documentation, and digital assets.
- Identifying and implementing improvements in administrative workflows for enhanced efficiency.
- Utilizing AI tools to optimize and streamline administrative processes where applicable.
Requirements
- Minimum of 3 years of experience in an Executive Assistant or administrative role.
- Experience supporting executives or leadership in a fast-paced setting.
- Proficiency in calendar management and digital collaboration tools.
- Exceptional written and verbal communication skills in English.
- Adept at working collaboratively in a remote environment.
- Basic mathematical and analytical skills.
- High degree of professionalism, discretion, and organizational ability.
Preferred Qualifications
- Experience with business operating systems (e.g., EOS – Entrepreneurial Operating System).
