Executive Assistant & Customer Support Specialist

lago-1Remote — Philippines

Remote Full-time $1.6K/mo - $2K/mo

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Experience Level

Experience

Qualifications

Qualifications:At least 3 years of relevant experience in an Executive Assistant or administrative role. Proven ability to support executives or leadership teams dynamically in a fast-paced environment. Demonstrated expertise in calendar management and proficiency with digital collaboration tools. Strong communication skills in both written and verbal English. Capacity to operate effectively and collaboratively in a remote working model. Basic math and reasoning capabilities. Exceptional organizational skills coupled with professionalism and discretion.

About the job

The Executive Assistant & Customer Support Specialist is vital in providing top-tier administrative and operational support to the leadership team at lago-1. This role is essential for ensuring effective scheduling, communication, and coordination of content, enabling the team to deliver outstanding training, coaching, and community experiences. You will play a pivotal role in maintaining organized operations, facilitating community engagement, and optimizing internal systems.

Key Responsibilities

Core duties include but are not limited to:

Managing and coordinating complex calendars.
Providing direct executive support to leadership, including administrative needs related to coaching practices.
Offering real-time operational support during community gatherings, including managing materials, communications, and digital platforms (e.g., Mighty Networks, WhatsApp).
Maintaining and updating training materials with precision and organization.
Preparing and ensuring accessibility of meeting agendas and resources prior to sessions.
Facilitating internal communication to promote alignment and effective execution across the team.
Assisting in the organization and maintenance of systems, documentation, and digital assets.
Identifying and implementing improvements in administrative workflows for enhanced efficiency.
Utilizing AI tools to optimize and streamline administrative processes where applicable.

Requirements

Minimum of 3 years of experience in an Executive Assistant or administrative role.
Experience supporting executives or leadership in a fast-paced setting.
Proficiency in calendar management and digital collaboration tools.
Exceptional written and verbal communication skills in English.
Adept at working collaboratively in a remote environment.
Basic mathematical and analytical skills.
High degree of professionalism, discretion, and organizational ability.

Preferred Qualifications

Experience with business operating systems (e.g., EOS – Entrepreneurial Operating System).

About lago-1

lago-1 is a forward-thinking organization dedicated to providing high-quality coaching and community experiences. We prioritize operational excellence and the seamless execution of our services to deliver remarkable outcomes for our clients.

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