About the job
Executive Assistant (Operations & Client Coordination) – Remote | GoHighLevel (GHL) | U. S. Hours
Position Type: Full-Time, Remote
Working Hours: U. S. Business Hours
About the Role
Join our dynamic team at pavago as a highly organized and proactive Executive Assistant who will play a pivotal role in supporting our rapidly expanding automotive business. This is a unique opportunity that goes beyond traditional administrative duties.
As the operational right hand to the founder, you will manage communication and coordination across various workflows, ensuring that everything remains organized and on track without the need for constant supervision. If you excel in high-pressure environments and naturally take ownership, this position places you at the heart of our operations.
Your Responsibilities
Client Communication & Management
- Streamline and prioritize client inquiries, ensuring urgent requests are addressed promptly.
- Compose and dispatch professional updates, summaries, and responses to clients.
- Facilitate swift and consistent follow-ups to maintain a superior client experience.
Contractor Coordination
- Oversee coordination with freelance contractors for various projects and agreements.
- Monitor progress, timelines, and deliverables, ensuring nothing is overlooked.
- Maintain transparent communication among all stakeholders involved.
CRM & Operations Management
- Manage and uphold our CRM systems, specifically GoHighLevel, ensuring all client and deal records are accurate and up-to-date.
- Support onboarding processes by organizing and maintaining client information.
- Provide full visibility across all pipelines and workflows.
Scheduling & Daily Execution
- Handle calendar management using Google Calendar.
- Coordinate meetings and prioritize daily tasks via Gmail.
- Prepare necessary context and materials for client or partner calls.
- Assist in daily check-ins and align execution efforts.
Research & Reporting
- Conduct light research, including market comparisons and data gathering.
- Organize findings into clear, actionable insights to aid decision-making.
Success Metrics
- Clients receive timely and professional communication.
- No missed follow-ups or dropped tasks under your management.
- CRM is well-organized, reliable, and easy to navigate.
- Contractors remain aligned and adhere to schedules.
- Founder is free from daily execution tasks.
Ideal Candidate Profile
- Detail-oriented and exceptionally organized.
- Proactive, with the ability to manage multiple workflows without waiting for guidance.
- Comfortable working in a fast-paced environment.
- Strong communication and interpersonal skills.
