About the job
About Sentral
Sentral is transforming the residential experience by creating a network of vibrant communities. Our mission is to lead in residential hospitality by delivering exceptional performance and enhanced experiences through a connected community framework. We take the comfort and convenience of home to the next level, which we call Home+. Our unique communities feature prime locations, cutting-edge tech-enabled services, and luxurious amenities that elevate everyday living. You can enjoy life on your terms in some of the world’s most sought-after cities, including Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more locations on the horizon.
Our core values emphasize our dedication to our employees, prioritizing service, ownership thinking, and continuous improvement. We are committed to fostering an inclusive environment that promotes personal growth and career advancement. Through ongoing learning opportunities, leadership coaching, and mentorship, we cultivate a workplace filled with empathy and development. Our team members are curious explorers who are passionate about continuous learning and striving for excellence.
Discover more about us at www. Sentral.com.
Position Overview and Responsibilities
At Sentral, we are eager to build a team of dedicated individuals who excel at exceeding expectations. The ideal candidate will demonstrate a proactive approach, a solution-oriented mindset, and a strong sense of ownership over their responsibilities. As an Experience Ambassador, you will address residents' inquiries regarding attractions, facilities, services, or activities both on and off the property. You will engage directly with residents and homeshare guests before and during their stay in our communities.
This position is in-person, located on-site at the property.
What You’ll Do:
- Maintain Sentral’s standards, best practices, and commitment to excellence in customer service.
- Build rapport with residents and guests to ensure they consistently feel valued.
- Act as the primary point of contact for guests and the organization.
- Efficiently handle requests from residents and guests with friendliness, confidentiality, and professionalism.
- Welcome residents by name with a warm smile to foster a sense of belonging.
- Deliver exceptional hospitality while adhering to quality assurance standards.
