Experienced Call Center Technical Support Representative - Inbound Voice Process

Adeeba E-Services Pvt. Ltd.Kolkata

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Minimum of 1-2 years of experience in technical support or a related field. Excellent verbal communication skills in English. Strong problem-solving abilities and a customer-focused mindset. Ability to work in a fast-paced environment and handle multiple tasks. Familiarity with computer systems and software troubleshooting.

About the job

Join our dynamic team at Adeeba E-Services Pvt. Ltd. as an Experienced Call Center Technical Support Representative specializing in inbound voice processes. As a vital member of our customer support team, you will engage with clients to troubleshoot and resolve technical issues, ensuring superior customer satisfaction.

Your responsibilities will include:

Providing exceptional technical support to customers via inbound calls.
Diagnosing and resolving technical issues in a timely manner.
Documenting customer interactions and solutions provided.
Collaborating with team members to improve processes and customer service.

If you are passionate about helping others and have a knack for technology, we invite you to apply!

About Adeeba E-Services Pvt. Ltd.

Adeeba E-Services Pvt. Ltd. is a leading provider of customer support and technical assistance. With a commitment to excellence, we strive to deliver top-notch services to our clients. Our team is dedicated to fostering a positive work environment that promotes growth and development.

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