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Experience Level
Entry Level
About the job
The Associate - Customer Happiness position at Aldar Properties centers on supporting customers throughout their experience. Based in Abu Dhabi, this role plays a key part in ensuring clients receive attentive service and leave with their needs met. The position contributes directly to the quality of service Aldar is known for, helping to maintain and enhance client satisfaction.
What you will do
Respond to customer inquiries in a timely and professional manner
Address and resolve customer issues, following up to confirm satisfaction
Provide service that aligns with Aldar’s standards for quality and care
Requirements
Interest in customer engagement and service
Strong communication and problem-solving abilities
Role overview The Associate - Customer Happiness position at Aldar Properties centers on supporting customers throughout their experience. Based in Abu Dhabi, this role plays a key part in ensuring clients receive attentive service and leave with their needs met. The position contributes directly to the quality of service Aldar is known for, helping to maint…
Job OverviewJoin PulseMediaNL as a Customer Experience Specialist, where you will be the face of our customer interactions. Your role is pivotal in ensuring that our commitment to quality, responsiveness, and customer satisfaction is evident in every engagement. You will assist customers throughout their journey, addressing inquiries, offering guidance, and maximizing their experience with our services.This position is perfect for an empathetic, solution-oriented individual who thrives in a fast-paced digital landscape.Your ResponsibilitiesCustomer Support & CommunicationProvide timely and professional responses to customer inquiries via email, chat, and phone.Deliver accurate information regarding products, services, and processes.Ensure a positive and helpful customer experience in every interaction.Issue ResolutionEfficiently investigate and resolve customer issues, escalating when necessary.Own customer concerns from the initial contact to resolution.Follow up with customers to confirm satisfaction and resolution.Customer Experience & ImprovementIdentify recurring issues and provide insights to internal teams.Contribute to the enhancement of support processes and the customer journey.Maintain detailed and accurate records of customer interactions in internal systems.CollaborationCollaborate closely with Sales, Operations, and Product teams to meet customer needs.Support internal initiatives focused on boosting customer satisfaction and retention.
Join Aldar Properties as a Senior Associate in our Environmental team. In this role, you will be instrumental in driving sustainability initiatives, ensuring compliance with environmental regulations, and promoting eco-friendly practices across our projects. You will collaborate with various departments to implement strategies that minimize environmental impact while maximizing operational efficiency.
JOB PURPOSEAs an Associate in Government Relations, your primary responsibility will be to foster and maintain strong relationships with government authorities to ensure timely acquisition of all necessary permits and licenses for various developmental projects.You will collaborate closely with the Project Management (PM) team to ensure the successful delivery of major infrastructure, housing, and development projects.ROLES AND RESPONSIBILITIES- Facilitate the processing of project development and construction permits with external government agencies, ensuring all reviews and comments are addressed promptly.- Coordinate with project teams to secure permits from relevant external/internal entities, including Government Authorities throughout the Emirate of Abu Dhabi.- Ensure ongoing projects comply with the licenses and permits obtained, monitoring adherence to government regulations.- Monitor changes in government laws and regulations that may impact project development, proactively addressing any amendments required.- Ensure permits are secured timely to avoid project delays.- Assist in validating documents prepared by consultants and contractors for asset handover.- Maintain and manage the asset handover tracker for each project, ensuring adherence to the asset handover plan.- Lead communications and negotiations with local authorities regarding the asset handover process until agreements are signed.- Report any potential issues that could affect asset handover schedules.- Develop a technical understanding of infrastructure sub-disciplines, including roads, wet utilities, and dry utilities.- Support the timely collection and communication of government requirements.- Address critical issues to ensure services are delivered effectively.- Build strong stakeholder relationships to facilitate timely approvals from authorities.
About SanaSana is an innovative AI laboratory dedicated to developing superintelligence solutions for the workplace.We believe that organizations can achieve their goals more efficiently when teams can easily access information, automate repetitive tasks, and learn seamlessly through agentic AI.As a subsidiary of Workday, we are focused on creating AI that enhances human capabilities.If this mission resonates with you, you’ve found your place.Who You'll Collaborate WithOur Go-To-Market (GTM) team features a diverse group of remarkable professionals from companies like Notion, Dropbox, Slack, Databricks, Google, McKinsey, and BCG, all united in a mission to redefine how knowledge is accessed and utilized.Our AI products are already trusted by leading global organizations and have impacted over a million users worldwide. We have secured over $130 million in funding from prominent investors such as NEA, Menlo Ventures, and EQT Ventures.We’ve been recognized as a LinkedIn Top Startup, received Fast Company’s 2024 Next Big Things in Tech award for AI & Data, and were featured on Forbes’ AI 50 list of top business AI companies. However, our journey to revolutionize knowledge utilization has only just begun.Role OverviewThe GTM team at Sana plays a crucial role in launching our products into the market. This involves recognizing emerging market needs and trends, aiding in product development, identifying strategic necessities for influential global organizations, understanding how Sana’s offerings can address their challenges, and shaping the future of our GTM strategy. The team’s focus spans across product lines and geographical areas, aiming at market expansion, strategic sales initiatives, and establishing frameworks, tools, and methodologies to support our scaling efforts.As we navigate this extraordinary era where AI is driving change more profound than the internet revolution, the pace of progress is dizzying. What is relevant today may become outdated tomorrow. This demands exceptional intuition, strategic insight, courageous decision-making, and above all, resilience. For the right candidate, this role is as exhilarating as it is demanding, as we strive to create a legacy worth sharing with future generations.Your ProfileInquisitive: You have a thirst for knowledge and view challenges as opportunities for growth.Innovative thinker: You are passionate about transforming how individuals interact with and utilize knowledge to elevate their thinking.Results-driven: You bring enthusiasm and commitment to surpassing goals and driving exceptional outcomes.
Join First Abu Dhabi Bank as an Associate Director of Trading & Investment, where you will play a pivotal role in shaping our investment strategies and trading operations. We are seeking an experienced professional who is passionate about financial markets and investment management. In this high-impact position, you will lead a team, develop investment portfolios, and ensure optimal trading performance.
JOB PURPOSE•Support the establishment and maintenance of relationships with government authorities to ensure timely acquisition of all necessary permits and licenses for development projects.•Collaborate with the project management team to ensure the successful execution of major infrastructure, housing, and development initiatives.ROLES AND RESPONSIBILITIES§Assist in processing all necessary project development and construction permits through external government agencies, and diligently follow up on reviews and feedback from approving bodies.§Ensure effective coordination with project teams to secure permits from relevant internal and external entities, including government authorities across the Emirate of Abu Dhabi.§Oversee ongoing project development and construction to ensure compliance with all obtained licenses and permits.§Monitor and stay updated on government laws and regulations impacting various projects, promptly highlighting any changes that could affect project execution.§Ensure timely procurement of all required permits to avert delays in project delivery schedules.•Assist in validating documents prepared by consultants and contractors for asset handover.•Maintain and manage an asset handover tracker and plan for each project to facilitate the effective implementation of handover processes.•Lead communication and negotiations with local authorities regarding the asset handover process until signing of asset handover agreements.•Report any potential issues that may disrupt the asset handover schedule to ALDAR.•Develop a technical understanding of infrastructure sub-disciplines including roads, wet utilities, and dry utilities.•Support efficient collection, assimilation, and communication of government-related information.•Address critical issues to ensure the delivery of services in the most effective manner.•Cultivate strong stakeholder relationships with key personnel to mitigate delays related to governmental approvals.•Learn and coordinate tracking and management of project-related activities.
Aldar Properties is seeking an Associate to join the Corporate Tax team in Abu Dhabi. This position involves supporting both compliance and advisory activities across a varied client portfolio. Role overview This role focuses on assisting with corporate tax matters, including preparing documentation and contributing to advisory projects. The Associate will gain practical experience working alongside experienced tax professionals, developing expertise in local and international tax issues. Collaboration Expect to work closely with team members on client deliverables and tax filings. The environment encourages learning and knowledge sharing, offering exposure to a broad spectrum of corporate tax challenges.
Job Purpose• Oversee the adherence of all project plans to their original timelines.• Ensure accurate reporting of schedule progress to management.• Identify potential risks and delays, implementing effective mitigation strategies.Please note, this position is exclusively for Emiratization Only.Roles & Responsibilities• Collaborate with project teams to establish high-level pre-construction and construction planning for Aldar projects, identifying critical paths and alternative schedules.• Review schedules developed by PMC/EOR to ensure realistic timelines and propose adjustments as necessary.• Provide support and insights during project feasibility assessments.• Assist the contracts team with information pertaining to claims-related issues.• Coordinate with project teams throughout the pre-planning and delivery phases regarding scheduling, monitoring, and risk mitigation.• Track project progress in relation to the established schedule and report deviations.• Aid in the creation of reporting templates and prepare regular assessments of Aldar’s project portfolio adherence to schedules.• Alert senior management to deviations from the project plan, evaluate their impact, and communicate potential delays to project teams.• Support project teams in identifying improvement opportunities, risks, and areas requiring additional focus.• Work with Cost Control to evaluate how schedule deviations affect budget considerations.• Review all variation orders and assess their impact on the overall project timeline.• Provide criteria for distributing forecast costs in accordance with the schedule to develop project cash flow.• Generate regular progress reports for management, including risk assessments and mitigation strategies.Key Results Areas• Accuracy of project scheduling and forecasted completion dates.• Effective risk identification (% of risks/issues detected in advance).
We are looking for a passionate and customer-oriented Customer Service Officer to become a vital part of our customer service team in Abu Dhabi, United Arab Emirates. In this role, you will be instrumental in delivering outstanding support to our clients, addressing their inquiries, and enhancing their overall experience.Proactively sell and cross-sell asset and liability products to both new and existing customers.Evaluate, prepare, and recommend loan product applications along with maintenance requests.Manage customer requests including account openings, online banking inquiries, and various services.Guide customers on utilizing automated banking channels such as ATMs, call centers, and online banking platforms.Generate new customer leads through personal connections and referrals from existing clients.Achieve individual sales targets and engage in daily retail sales team discussions.Meet monthly objectives for onboarding customers to online and mobile banking services.Maintain high levels of customer satisfaction and contribute to our Net Promoter Score (NPS) goals.Handle customer inquiries referred from the call center efficiently.Collaborate with team members and internal departments to resolve customer issues effectively.Participate in mandatory training programs to stay current with bank products and services.Comply with all bank policies, procedures, and regulations.
JOB PURPOSEAs a Senior Graphic Design Associate, you will spearhead the creation of high-quality graphic designs and presentation materials for the Design & Masterplanning team, ensuring that all visual communications are clear, engaging, and consistent with our brand identity for both internal and external stakeholders.ROLES AND RESPONSIBILITIES · Design and produce sophisticated presentations, reports, and visual materials tailored for executive-level design and master planning projects. · Convert complex technical information into visually appealing formats that resonate with senior management, clients, and partners. · Create infographics, diagrams, and visual storytelling elements to enhance project narratives. · Ensure all design outputs adhere to Aldar's brand guidelines and presentation standards. · Collaborate closely with architects and planners to gather and structure content effectively. · Oversee multiple projects with tight deadlines while maintaining a keen eye for detail and quality control. · Develop and refine presentation templates and graphic systems for the Design team.
JOB PURPOSEOversee the successful execution and timely delivery of both local and international projects while adhering to budget constraints and quality standards.Ensure efficient project execution and delivery aligned with Development Management guidelines and Aldar's high standards, effectively collaborating with external stakeholders and service providers involved in the project.ROLES AND RESPONSIBILITIES· Collaborate closely with internal stakeholders to establish project timelines.· Gather input from Scheduling and Quality teams to propose a realistic project plan and timeline.· Advocate for design standards that promote cost efficiency and innovation in partnership with Development Management.· Secure approvals from relevant development and design authorities.· Coordinate with Development Management to define comprehensive project schedules and costs.· Collaborate with Procurement to formulate initial project cost estimates.· Challenge assumptions, flag potential issues, and provide expertise to ensure accurate estimates.· Work alongside the development and design teams to assess the impact of changes in design or plans on construction.· Assist in developing mitigation strategies and corrective actions as construction progresses.· Notify Procurement of any amendments in contractors' scope of work and support negotiations for updated contracts.· Monitor project work progress and develop risk mitigation plans to address any emerging issues.· Provide insights on contractor and subcontractor selection, and assist in drafting scopes of work based on Tendering inputs.· Evaluate vendor performance and create performance scorecards for third-party service providers.· Manage consultant resources to ensure optimal and effective deployment.
Join the dynamic team at First Abu Dhabi Bank as a Customer Service Officer, where you will be the first point of contact for our valued customers. In this role, you will provide exceptional service, resolving inquiries and ensuring customer satisfaction in a fast-paced banking environment.
Join our dynamic team at First Abu Dhabi Bank as a Customer Service Officer. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your responsibilities will include addressing inquiries, resolving issues, and ensuring customer satisfaction. We value proactive communication and a commitment to excellence.
As the Director of Customer Data and Insights at Etihad Airways, you will play a pivotal role in shaping our customer engagement strategies. You will be responsible for leveraging data analytics to gain valuable insights into customer behavior, preferences, and trends. Your expertise will drive initiatives that enhance customer experiences, improve retention rates, and increase overall satisfaction.We are seeking a visionary leader who can effectively manage a team of data analysts and collaborate with cross-functional departments to implement data-driven solutions. You will be key in developing strategies that align with our business goals and promote a culture of data literacy across the organization.
Join our dynamic team at sia as an Associate Consultant or Consultant focused on Environmental, Social, and Governance (ESG) initiatives. In this role, you will contribute to developing sustainable strategies that align with our clients' values and goals. You will have the opportunity to collaborate with a diverse group of professionals and advance your career in a rapidly growing field.
Overall ObjectivesDesign and architect comprehensive customer journeys that yield quantifiable business and experience results, closely aligned with strategic capabilities and value streams.Serve as the primary architect for customer-centric design and enterprise architecture, ensuring harmony between customer experience (CX), business objectives, and supporting technologies.Facilitate cross-departmental collaboration to integrate capability-based design into customer journeys and digital platforms.Act as a strategic collaborator in journey modernization initiatives, applying structured business architecture methodologies to enhance agility, personalization, and service excellence.Ensure a clear connection between journey design and business outcomes as well as enterprise goals.Incorporate technical architecture principles such as cloud-native design (AWS, Azure), event-driven and asynchronous processing, and serverless architectures into journey platforms.Guarantee alignment with contemporary system architecture and optimization of value streams across customer engagement layers.Role Specific ResponsibilitiesLead the establishment, modeling, and upkeep of enterprise customer journey blueprints, ensuring traceability to capabilities and strategic outcomes.Collaborate with CX, product, strategy, and channel teams to incorporate journey insights into transformation initiatives.Support the identification and optimization of value streams, ensuring business capabilities and challenges are addressed through architecture.Co-design future operating models for key journeys (e.g., onboarding, service recovery, complaints handling).Ensure journey initiatives are architecturally robust, technically viable, and synchronized with enterprise capabilities and processes.Maintain documentation within the business architecture repository, aligned with EA standards and taxonomy.Integrate cloud-native services and serverless components to boost scalability and agility of journey platforms.Apply event-driven architecture principles to facilitate real-time customer interactions and orchestration.General Functional ResponsibilitiesRepresent customer journey perspectives in enterprise architecture boards, governance forums, and transformation design reviews.Ensure architecture artifacts demonstrate alignment with the wider data, application, and technical landscape.Encourage standardization of reusable digital capabilities (e.g., onboarding KYC, authentication, communication) across journeys.Monitor journey performance, maturity, and value realization, contributing to architecture KPIs and roadmap tracking.Mentor architects, analysts, and product owners on capability-led, experience-driven design.Contribute to the advancement of enterprise architecture practices by integrating journey thinking into frameworks.
JOB PURPOSEThis position is exclusively for UAE nationals.ROLES AND RESPONSIBILITIES• Draft and meticulously review legal documents and correspondence.• Conduct comprehensive research on laws, regulations, and legal articles to support the formulation of reports, case files, and legal counsel.• Translate legal documents between Arabic and English.• Compose letters for court proceedings.• Ensure that Powers of Attorney (POA) adhere to legal compliance and are properly notarized.• Provide assistance to senior colleagues with various tasks, including contract evaluations.• Stay updated on pertinent legal changes and developments.• Deliver tailored legal advice to relevant business stakeholders.QUALIFICATION AND EXPERIENCERELATED YEAR OF EXPERIENCE:Minimum of 2 years of relevant experience in legal services or corporate governance.FIELD OF EXPERIENCE:• Ideally, prior experience as a Company Secretary in a publicly traded company or equivalent legal corporate governance experience.TECHNICAL AND INTERPERSONAL SKILLS:• In-depth understanding of the UAE legal framework.• Proficient documentation skills.• Strong time management abilities.• Exceptional negotiation skills.• Outstanding communication and relationship management capabilities.QUALIFICATION:• Law Degree.• Professional Company Secretarial qualification, such as Associate Company Secretary (ACS).Please note, this role is for a UAE national only.
Full-time|On-site|Abu Dhabi, Abu Dhabi, United Arab Emirates
Effectively manage and settle daily expenses by making payments to the Cashier.Accurately update job folders with expense details related to documentation, including copies of receipts and invoices.Prepare, submit, and retrieve documents from various government agencies and consulates.Organize and file all collected and delivered documents, detailing expenses per job along with copies of receipts and invoices.Maintain a daily log of jobs initiated and completed.Execute import/export clearance documentation efficiently.Collect and deliver various official documents as required.Prepare and submit all Bill of Entries (BOE) through customs for the Import department.Prepare and submit all Export Declarations (ED) for the Export department.
JOB PURPOSEThe main goal of this position is to contribute to the design, development, and support of Salesforce applications across various domains such as Marketing, Sales, Service, CPQ, FSL, Community Clouds, and MuleSoft Integrations. You will play a crucial role in the implementation and enhancement of Salesforce modules while ensuring the maintenance of Salesforce applications.ROLES AND RESPONSIBILITIES• Collaborate with business analysts and clients in workshops to capture product requirements.• Take ownership of product and project deliverables.• Customize and maintain CRM Sales and Service processes, including CPQ, FSL, document generation (Conga/Nintex), and Community Cloud implementations.• Demonstrate a solid understanding of key Salesforce architectural concepts and their impact on design and security models within the salesforce.com environment.• Design and develop high-performance, reusable, and reliable Apex code following best practices using Salesforce functionalities (APEX, SOQL, SOSL, Lightning Components, etc.).• Engage in application development, including creating basic Visualforce pages/Lightning pages, Lightning Web Components, and assist with each release cycle to implement and deploy new updates to existing applications and code.• Focus on core development tasks involving classes, triggers, batch jobs, RDBMS, integration, and JavaScript.• Utilize Azure/Copado DevOps and OwnBackup for change control best practices, managing multiple code/configuration streams, merging code/configurations, and promoting changes to production through CI/CD pipelines. Regression and performance testing experience is also required.• Translate functional requirements into technical specifications effectively.• Responsible for building integrations with various systems (ERP 12.2.6), Fusion, SAP using MuleSoft for integration, as well as Crypto and Payment gateway integration with banks.• Test and debug code to ensure production systems meet user needs, support QA in functional and system-level testing, resolve defects, coordinate testing with business stakeholders, and provide training on new features developed.
Role overview The Associate - Customer Happiness position at Aldar Properties centers on supporting customers throughout their experience. Based in Abu Dhabi, this role plays a key part in ensuring clients receive attentive service and leave with their needs met. The position contributes directly to the quality of service Aldar is known for, helping to maint…
Job OverviewJoin PulseMediaNL as a Customer Experience Specialist, where you will be the face of our customer interactions. Your role is pivotal in ensuring that our commitment to quality, responsiveness, and customer satisfaction is evident in every engagement. You will assist customers throughout their journey, addressing inquiries, offering guidance, and maximizing their experience with our services.This position is perfect for an empathetic, solution-oriented individual who thrives in a fast-paced digital landscape.Your ResponsibilitiesCustomer Support & CommunicationProvide timely and professional responses to customer inquiries via email, chat, and phone.Deliver accurate information regarding products, services, and processes.Ensure a positive and helpful customer experience in every interaction.Issue ResolutionEfficiently investigate and resolve customer issues, escalating when necessary.Own customer concerns from the initial contact to resolution.Follow up with customers to confirm satisfaction and resolution.Customer Experience & ImprovementIdentify recurring issues and provide insights to internal teams.Contribute to the enhancement of support processes and the customer journey.Maintain detailed and accurate records of customer interactions in internal systems.CollaborationCollaborate closely with Sales, Operations, and Product teams to meet customer needs.Support internal initiatives focused on boosting customer satisfaction and retention.
Join Aldar Properties as a Senior Associate in our Environmental team. In this role, you will be instrumental in driving sustainability initiatives, ensuring compliance with environmental regulations, and promoting eco-friendly practices across our projects. You will collaborate with various departments to implement strategies that minimize environmental impact while maximizing operational efficiency.
JOB PURPOSEAs an Associate in Government Relations, your primary responsibility will be to foster and maintain strong relationships with government authorities to ensure timely acquisition of all necessary permits and licenses for various developmental projects.You will collaborate closely with the Project Management (PM) team to ensure the successful delivery of major infrastructure, housing, and development projects.ROLES AND RESPONSIBILITIES- Facilitate the processing of project development and construction permits with external government agencies, ensuring all reviews and comments are addressed promptly.- Coordinate with project teams to secure permits from relevant external/internal entities, including Government Authorities throughout the Emirate of Abu Dhabi.- Ensure ongoing projects comply with the licenses and permits obtained, monitoring adherence to government regulations.- Monitor changes in government laws and regulations that may impact project development, proactively addressing any amendments required.- Ensure permits are secured timely to avoid project delays.- Assist in validating documents prepared by consultants and contractors for asset handover.- Maintain and manage the asset handover tracker for each project, ensuring adherence to the asset handover plan.- Lead communications and negotiations with local authorities regarding the asset handover process until agreements are signed.- Report any potential issues that could affect asset handover schedules.- Develop a technical understanding of infrastructure sub-disciplines, including roads, wet utilities, and dry utilities.- Support the timely collection and communication of government requirements.- Address critical issues to ensure services are delivered effectively.- Build strong stakeholder relationships to facilitate timely approvals from authorities.
About SanaSana is an innovative AI laboratory dedicated to developing superintelligence solutions for the workplace.We believe that organizations can achieve their goals more efficiently when teams can easily access information, automate repetitive tasks, and learn seamlessly through agentic AI.As a subsidiary of Workday, we are focused on creating AI that enhances human capabilities.If this mission resonates with you, you’ve found your place.Who You'll Collaborate WithOur Go-To-Market (GTM) team features a diverse group of remarkable professionals from companies like Notion, Dropbox, Slack, Databricks, Google, McKinsey, and BCG, all united in a mission to redefine how knowledge is accessed and utilized.Our AI products are already trusted by leading global organizations and have impacted over a million users worldwide. We have secured over $130 million in funding from prominent investors such as NEA, Menlo Ventures, and EQT Ventures.We’ve been recognized as a LinkedIn Top Startup, received Fast Company’s 2024 Next Big Things in Tech award for AI & Data, and were featured on Forbes’ AI 50 list of top business AI companies. However, our journey to revolutionize knowledge utilization has only just begun.Role OverviewThe GTM team at Sana plays a crucial role in launching our products into the market. This involves recognizing emerging market needs and trends, aiding in product development, identifying strategic necessities for influential global organizations, understanding how Sana’s offerings can address their challenges, and shaping the future of our GTM strategy. The team’s focus spans across product lines and geographical areas, aiming at market expansion, strategic sales initiatives, and establishing frameworks, tools, and methodologies to support our scaling efforts.As we navigate this extraordinary era where AI is driving change more profound than the internet revolution, the pace of progress is dizzying. What is relevant today may become outdated tomorrow. This demands exceptional intuition, strategic insight, courageous decision-making, and above all, resilience. For the right candidate, this role is as exhilarating as it is demanding, as we strive to create a legacy worth sharing with future generations.Your ProfileInquisitive: You have a thirst for knowledge and view challenges as opportunities for growth.Innovative thinker: You are passionate about transforming how individuals interact with and utilize knowledge to elevate their thinking.Results-driven: You bring enthusiasm and commitment to surpassing goals and driving exceptional outcomes.
Join First Abu Dhabi Bank as an Associate Director of Trading & Investment, where you will play a pivotal role in shaping our investment strategies and trading operations. We are seeking an experienced professional who is passionate about financial markets and investment management. In this high-impact position, you will lead a team, develop investment portfolios, and ensure optimal trading performance.
JOB PURPOSE•Support the establishment and maintenance of relationships with government authorities to ensure timely acquisition of all necessary permits and licenses for development projects.•Collaborate with the project management team to ensure the successful execution of major infrastructure, housing, and development initiatives.ROLES AND RESPONSIBILITIES§Assist in processing all necessary project development and construction permits through external government agencies, and diligently follow up on reviews and feedback from approving bodies.§Ensure effective coordination with project teams to secure permits from relevant internal and external entities, including government authorities across the Emirate of Abu Dhabi.§Oversee ongoing project development and construction to ensure compliance with all obtained licenses and permits.§Monitor and stay updated on government laws and regulations impacting various projects, promptly highlighting any changes that could affect project execution.§Ensure timely procurement of all required permits to avert delays in project delivery schedules.•Assist in validating documents prepared by consultants and contractors for asset handover.•Maintain and manage an asset handover tracker and plan for each project to facilitate the effective implementation of handover processes.•Lead communication and negotiations with local authorities regarding the asset handover process until signing of asset handover agreements.•Report any potential issues that may disrupt the asset handover schedule to ALDAR.•Develop a technical understanding of infrastructure sub-disciplines including roads, wet utilities, and dry utilities.•Support efficient collection, assimilation, and communication of government-related information.•Address critical issues to ensure the delivery of services in the most effective manner.•Cultivate strong stakeholder relationships with key personnel to mitigate delays related to governmental approvals.•Learn and coordinate tracking and management of project-related activities.
Aldar Properties is seeking an Associate to join the Corporate Tax team in Abu Dhabi. This position involves supporting both compliance and advisory activities across a varied client portfolio. Role overview This role focuses on assisting with corporate tax matters, including preparing documentation and contributing to advisory projects. The Associate will gain practical experience working alongside experienced tax professionals, developing expertise in local and international tax issues. Collaboration Expect to work closely with team members on client deliverables and tax filings. The environment encourages learning and knowledge sharing, offering exposure to a broad spectrum of corporate tax challenges.
Job Purpose• Oversee the adherence of all project plans to their original timelines.• Ensure accurate reporting of schedule progress to management.• Identify potential risks and delays, implementing effective mitigation strategies.Please note, this position is exclusively for Emiratization Only.Roles & Responsibilities• Collaborate with project teams to establish high-level pre-construction and construction planning for Aldar projects, identifying critical paths and alternative schedules.• Review schedules developed by PMC/EOR to ensure realistic timelines and propose adjustments as necessary.• Provide support and insights during project feasibility assessments.• Assist the contracts team with information pertaining to claims-related issues.• Coordinate with project teams throughout the pre-planning and delivery phases regarding scheduling, monitoring, and risk mitigation.• Track project progress in relation to the established schedule and report deviations.• Aid in the creation of reporting templates and prepare regular assessments of Aldar’s project portfolio adherence to schedules.• Alert senior management to deviations from the project plan, evaluate their impact, and communicate potential delays to project teams.• Support project teams in identifying improvement opportunities, risks, and areas requiring additional focus.• Work with Cost Control to evaluate how schedule deviations affect budget considerations.• Review all variation orders and assess their impact on the overall project timeline.• Provide criteria for distributing forecast costs in accordance with the schedule to develop project cash flow.• Generate regular progress reports for management, including risk assessments and mitigation strategies.Key Results Areas• Accuracy of project scheduling and forecasted completion dates.• Effective risk identification (% of risks/issues detected in advance).
We are looking for a passionate and customer-oriented Customer Service Officer to become a vital part of our customer service team in Abu Dhabi, United Arab Emirates. In this role, you will be instrumental in delivering outstanding support to our clients, addressing their inquiries, and enhancing their overall experience.Proactively sell and cross-sell asset and liability products to both new and existing customers.Evaluate, prepare, and recommend loan product applications along with maintenance requests.Manage customer requests including account openings, online banking inquiries, and various services.Guide customers on utilizing automated banking channels such as ATMs, call centers, and online banking platforms.Generate new customer leads through personal connections and referrals from existing clients.Achieve individual sales targets and engage in daily retail sales team discussions.Meet monthly objectives for onboarding customers to online and mobile banking services.Maintain high levels of customer satisfaction and contribute to our Net Promoter Score (NPS) goals.Handle customer inquiries referred from the call center efficiently.Collaborate with team members and internal departments to resolve customer issues effectively.Participate in mandatory training programs to stay current with bank products and services.Comply with all bank policies, procedures, and regulations.
JOB PURPOSEAs a Senior Graphic Design Associate, you will spearhead the creation of high-quality graphic designs and presentation materials for the Design & Masterplanning team, ensuring that all visual communications are clear, engaging, and consistent with our brand identity for both internal and external stakeholders.ROLES AND RESPONSIBILITIES · Design and produce sophisticated presentations, reports, and visual materials tailored for executive-level design and master planning projects. · Convert complex technical information into visually appealing formats that resonate with senior management, clients, and partners. · Create infographics, diagrams, and visual storytelling elements to enhance project narratives. · Ensure all design outputs adhere to Aldar's brand guidelines and presentation standards. · Collaborate closely with architects and planners to gather and structure content effectively. · Oversee multiple projects with tight deadlines while maintaining a keen eye for detail and quality control. · Develop and refine presentation templates and graphic systems for the Design team.
JOB PURPOSEOversee the successful execution and timely delivery of both local and international projects while adhering to budget constraints and quality standards.Ensure efficient project execution and delivery aligned with Development Management guidelines and Aldar's high standards, effectively collaborating with external stakeholders and service providers involved in the project.ROLES AND RESPONSIBILITIES· Collaborate closely with internal stakeholders to establish project timelines.· Gather input from Scheduling and Quality teams to propose a realistic project plan and timeline.· Advocate for design standards that promote cost efficiency and innovation in partnership with Development Management.· Secure approvals from relevant development and design authorities.· Coordinate with Development Management to define comprehensive project schedules and costs.· Collaborate with Procurement to formulate initial project cost estimates.· Challenge assumptions, flag potential issues, and provide expertise to ensure accurate estimates.· Work alongside the development and design teams to assess the impact of changes in design or plans on construction.· Assist in developing mitigation strategies and corrective actions as construction progresses.· Notify Procurement of any amendments in contractors' scope of work and support negotiations for updated contracts.· Monitor project work progress and develop risk mitigation plans to address any emerging issues.· Provide insights on contractor and subcontractor selection, and assist in drafting scopes of work based on Tendering inputs.· Evaluate vendor performance and create performance scorecards for third-party service providers.· Manage consultant resources to ensure optimal and effective deployment.
Join the dynamic team at First Abu Dhabi Bank as a Customer Service Officer, where you will be the first point of contact for our valued customers. In this role, you will provide exceptional service, resolving inquiries and ensuring customer satisfaction in a fast-paced banking environment.
Join our dynamic team at First Abu Dhabi Bank as a Customer Service Officer. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your responsibilities will include addressing inquiries, resolving issues, and ensuring customer satisfaction. We value proactive communication and a commitment to excellence.
As the Director of Customer Data and Insights at Etihad Airways, you will play a pivotal role in shaping our customer engagement strategies. You will be responsible for leveraging data analytics to gain valuable insights into customer behavior, preferences, and trends. Your expertise will drive initiatives that enhance customer experiences, improve retention rates, and increase overall satisfaction.We are seeking a visionary leader who can effectively manage a team of data analysts and collaborate with cross-functional departments to implement data-driven solutions. You will be key in developing strategies that align with our business goals and promote a culture of data literacy across the organization.
Join our dynamic team at sia as an Associate Consultant or Consultant focused on Environmental, Social, and Governance (ESG) initiatives. In this role, you will contribute to developing sustainable strategies that align with our clients' values and goals. You will have the opportunity to collaborate with a diverse group of professionals and advance your career in a rapidly growing field.
Overall ObjectivesDesign and architect comprehensive customer journeys that yield quantifiable business and experience results, closely aligned with strategic capabilities and value streams.Serve as the primary architect for customer-centric design and enterprise architecture, ensuring harmony between customer experience (CX), business objectives, and supporting technologies.Facilitate cross-departmental collaboration to integrate capability-based design into customer journeys and digital platforms.Act as a strategic collaborator in journey modernization initiatives, applying structured business architecture methodologies to enhance agility, personalization, and service excellence.Ensure a clear connection between journey design and business outcomes as well as enterprise goals.Incorporate technical architecture principles such as cloud-native design (AWS, Azure), event-driven and asynchronous processing, and serverless architectures into journey platforms.Guarantee alignment with contemporary system architecture and optimization of value streams across customer engagement layers.Role Specific ResponsibilitiesLead the establishment, modeling, and upkeep of enterprise customer journey blueprints, ensuring traceability to capabilities and strategic outcomes.Collaborate with CX, product, strategy, and channel teams to incorporate journey insights into transformation initiatives.Support the identification and optimization of value streams, ensuring business capabilities and challenges are addressed through architecture.Co-design future operating models for key journeys (e.g., onboarding, service recovery, complaints handling).Ensure journey initiatives are architecturally robust, technically viable, and synchronized with enterprise capabilities and processes.Maintain documentation within the business architecture repository, aligned with EA standards and taxonomy.Integrate cloud-native services and serverless components to boost scalability and agility of journey platforms.Apply event-driven architecture principles to facilitate real-time customer interactions and orchestration.General Functional ResponsibilitiesRepresent customer journey perspectives in enterprise architecture boards, governance forums, and transformation design reviews.Ensure architecture artifacts demonstrate alignment with the wider data, application, and technical landscape.Encourage standardization of reusable digital capabilities (e.g., onboarding KYC, authentication, communication) across journeys.Monitor journey performance, maturity, and value realization, contributing to architecture KPIs and roadmap tracking.Mentor architects, analysts, and product owners on capability-led, experience-driven design.Contribute to the advancement of enterprise architecture practices by integrating journey thinking into frameworks.
JOB PURPOSEThis position is exclusively for UAE nationals.ROLES AND RESPONSIBILITIES• Draft and meticulously review legal documents and correspondence.• Conduct comprehensive research on laws, regulations, and legal articles to support the formulation of reports, case files, and legal counsel.• Translate legal documents between Arabic and English.• Compose letters for court proceedings.• Ensure that Powers of Attorney (POA) adhere to legal compliance and are properly notarized.• Provide assistance to senior colleagues with various tasks, including contract evaluations.• Stay updated on pertinent legal changes and developments.• Deliver tailored legal advice to relevant business stakeholders.QUALIFICATION AND EXPERIENCERELATED YEAR OF EXPERIENCE:Minimum of 2 years of relevant experience in legal services or corporate governance.FIELD OF EXPERIENCE:• Ideally, prior experience as a Company Secretary in a publicly traded company or equivalent legal corporate governance experience.TECHNICAL AND INTERPERSONAL SKILLS:• In-depth understanding of the UAE legal framework.• Proficient documentation skills.• Strong time management abilities.• Exceptional negotiation skills.• Outstanding communication and relationship management capabilities.QUALIFICATION:• Law Degree.• Professional Company Secretarial qualification, such as Associate Company Secretary (ACS).Please note, this role is for a UAE national only.
Full-time|On-site|Abu Dhabi, Abu Dhabi, United Arab Emirates
Effectively manage and settle daily expenses by making payments to the Cashier.Accurately update job folders with expense details related to documentation, including copies of receipts and invoices.Prepare, submit, and retrieve documents from various government agencies and consulates.Organize and file all collected and delivered documents, detailing expenses per job along with copies of receipts and invoices.Maintain a daily log of jobs initiated and completed.Execute import/export clearance documentation efficiently.Collect and deliver various official documents as required.Prepare and submit all Bill of Entries (BOE) through customs for the Import department.Prepare and submit all Export Declarations (ED) for the Export department.
JOB PURPOSEThe main goal of this position is to contribute to the design, development, and support of Salesforce applications across various domains such as Marketing, Sales, Service, CPQ, FSL, Community Clouds, and MuleSoft Integrations. You will play a crucial role in the implementation and enhancement of Salesforce modules while ensuring the maintenance of Salesforce applications.ROLES AND RESPONSIBILITIES• Collaborate with business analysts and clients in workshops to capture product requirements.• Take ownership of product and project deliverables.• Customize and maintain CRM Sales and Service processes, including CPQ, FSL, document generation (Conga/Nintex), and Community Cloud implementations.• Demonstrate a solid understanding of key Salesforce architectural concepts and their impact on design and security models within the salesforce.com environment.• Design and develop high-performance, reusable, and reliable Apex code following best practices using Salesforce functionalities (APEX, SOQL, SOSL, Lightning Components, etc.).• Engage in application development, including creating basic Visualforce pages/Lightning pages, Lightning Web Components, and assist with each release cycle to implement and deploy new updates to existing applications and code.• Focus on core development tasks involving classes, triggers, batch jobs, RDBMS, integration, and JavaScript.• Utilize Azure/Copado DevOps and OwnBackup for change control best practices, managing multiple code/configuration streams, merging code/configurations, and promoting changes to production through CI/CD pipelines. Regression and performance testing experience is also required.• Translate functional requirements into technical specifications effectively.• Responsible for building integrations with various systems (ERP 12.2.6), Fusion, SAP using MuleSoft for integration, as well as Crypto and Payment gateway integration with banks.• Test and debug code to ensure production systems meet user needs, support QA in functional and system-level testing, resolve defects, coordinate testing with business stakeholders, and provide training on new features developed.
