Customer Experience Specialist

Job OverviewJoin PulseMediaNL as a Customer Experience Specialist, where you will be the face of our customer interactions. Your role is pivotal in ensuring that our commitment to quality, responsiveness, and customer satisfaction is evident in every engagement. You will assist customers throughout their journey, addressing inquiries, offering guidance, and …

Join Etihad Airways as a Design Experience Manager, where your creativity and leadership will drive the design strategy for our customer experience. In this role, you will lead a talented team of designers and collaborate across departments to enhance our brand's visual identity and user engagement. Your innovative approach will ensure that every touchpoint resonates with our customers, reinforcing our commitment to excellence.

Join First Abu Dhabi Bank as a CX Analytics & Reporting Specialist within our Corporate Investment Banking (CIB) division. In this dynamic role, you will leverage data analytics to enhance customer experience and drive strategic decision-making. Your expertise will contribute to insightful reporting that informs business strategies and improves client engagement.

Overall ObjectivesDesign and architect comprehensive customer journeys that yield quantifiable business and experience results, closely aligned with strategic capabilities and value streams.Serve as the primary architect for customer-centric design and enterprise architecture, ensuring harmony between customer experience (CX), business objectives, and supporting technologies.Facilitate cross-departmental collaboration to integrate capability-based design into customer journeys and digital platforms.Act as a strategic collaborator in journey modernization initiatives, applying structured business architecture methodologies to enhance agility, personalization, and service excellence.Ensure a clear connection between journey design and business outcomes as well as enterprise goals.Incorporate technical architecture principles such as cloud-native design (AWS, Azure), event-driven and asynchronous processing, and serverless architectures into journey platforms.Guarantee alignment with contemporary system architecture and optimization of value streams across customer engagement layers.Role Specific ResponsibilitiesLead the establishment, modeling, and upkeep of enterprise customer journey blueprints, ensuring traceability to capabilities and strategic outcomes.Collaborate with CX, product, strategy, and channel teams to incorporate journey insights into transformation initiatives.Support the identification and optimization of value streams, ensuring business capabilities and challenges are addressed through architecture.Co-design future operating models for key journeys (e.g., onboarding, service recovery, complaints handling).Ensure journey initiatives are architecturally robust, technically viable, and synchronized with enterprise capabilities and processes.Maintain documentation within the business architecture repository, aligned with EA standards and taxonomy.Integrate cloud-native services and serverless components to boost scalability and agility of journey platforms.Apply event-driven architecture principles to facilitate real-time customer interactions and orchestration.General Functional ResponsibilitiesRepresent customer journey perspectives in enterprise architecture boards, governance forums, and transformation design reviews.Ensure architecture artifacts demonstrate alignment with the wider data, application, and technical landscape.Encourage standardization of reusable digital capabilities (e.g., onboarding KYC, authentication, communication) across journeys.Monitor journey performance, maturity, and value realization, contributing to architecture KPIs and roadmap tracking.Mentor architects, analysts, and product owners on capability-led, experience-driven design.Contribute to the advancement of enterprise architecture practices by integrating journey thinking into frameworks.

Join our dynamic team at Minor International as a Customer Order Specialist. In this role, you will be responsible for efficiently processing customer orders, ensuring accuracy and timely delivery. Your attention to detail and commitment to customer satisfaction will play a crucial role in our operations.

Join Etihad Airways as the Head of Software Engineering, Digital & Guest Experience, where you will lead innovative software development initiatives that enhance our digital services and guest interactions. You will oversee a dynamic team, driving the strategy and execution of software projects that improve guest satisfaction and operational efficiency.

Join First Abu Dhabi Bank as a Contact Centre Technology Specialist, where you will play a pivotal role in enhancing our customer service capabilities through innovative technology solutions. In this dynamic position, you will collaborate with cross-functional teams to implement and optimize contact centre technologies, ensuring exceptional customer experiences.

We are excited to present an exceptional opportunity for a Specialist / Consultant Dermatologist with expertise in cosmetology to join a prestigious healthcare group in Abu Dhabi, United Arab Emirates.We would love to connect with you if:- You possess a Western qualification in dermatology.- You have a robust background in cosmetology, venereology, and dermatology.- You bring over 3 years of relevant experience to the table.- You hold a DHA, HAAD, or MOH license, or have passed HAAD, which is an added advantage.- You are open to relocating to Abu Dhabi, UAE.- You maintain a balance of confidence and humility.- You have a proven history of embracing new challenges and learning experiences.- You are eager to work within a hospital setting.We are committed to diversity and equal opportunity. Our aim is to build a team that encompasses a wide range of backgrounds, perspectives, and skills. The more inclusive we are, the better our outcomes will be.

ROLE PROFILE:The AI Experience Designer (UI/UX) plays a pivotal role in shaping intuitive, visually striking, and user-centered experiences for AI-driven applications, ensuring alignment with user expectations and business objectives.KEY RESPONSIBILITIES:Convert product requirements into wireframes, user journeys, and interface designs that maximize usability and user engagement.Design and oversee UI components and design systems, ensuring a consistent user experience across various AI products.Conduct user research, usability testing, and iterative design reviews to validate and refine design choices.Collaborate closely with frontend developers to guarantee accurate implementation of design specifications.Champion accessibility and responsive design best practices across different platforms and devices.Incorporate feedback from stakeholders and end-users to continuously enhance and evolve design solutions.

Join CXG, a premier global customer experience agency dedicated to elevating premium and luxury brands. Our mission is to foster profitable growth by transforming transactional interactions into lasting relationships and memorable experiences.With a network of over 170 customer experience specialists spanning 70 countries, we assist brands in assessing their service delivery and collaborating on programs that enhance both customer experience and organizational culture.Are you passionate about luxury shopping and keen to share your insights? If so, we want you on our team!We are seeking evaluators to provide feedback on their experiences at various luxury retail stores. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in sectors such as cosmetics, fashion, jewelry, watches, or automobiles.Apply now to immerse yourself in luxury retail and champion service excellence!

Join CXG, a leading global customer experience agency dedicated to enhancing premium and luxury brands. We specialize in transforming transactional interactions into meaningful relationships and unforgettable emotional experiences.With a diverse network of over 170 customer experience experts spanning 70 countries, we assist brands in assessing the quality of their customer interactions and developing tailored programs that nurture a robust service culture.Are you an enthusiast of luxury brands? If so, we want to hear from you!We are on the lookout for evaluators who are passionate about sharing their insights regarding their experiences in assigned luxury retail locations. As a CXG Evaluator, you will conduct confidential assessments of your favorite luxury stores, including sectors such as cosmetics, fashion, jewelry, watches, and automobiles, and provide us with valuable feedback.Apply today to immerse yourself in the world of luxury retail and champion service excellence!

Join CXG, a leading global customer experience agency dedicated to enhancing the engagement of premium and luxury brands. Our mission is to transform transactional interactions into cherished relationships, fostering emotional connections that drive profitable growth.With a network of over 170 customer experience specialists across 70 countries, we empower brands to assess and elevate their customer interactions, ensuring they cultivate a robust experience and business culture.Are you an aficionado of premium or luxury brands? If so, we want to hear from you!We are seeking EMIRATI NATIONALS who are enthusiastic about sharing insights from their experiences in luxury retail environments. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in the realms of cosmetics, fashion, jewelry, watches, or automobiles, providing us with valuable feedback.Apply now to immerse yourself in the world of luxury retail and champion service excellence!

As the Head of Guest Journey at Etihad Airways, you will be pivotal in shaping and enhancing the customer experience across all touchpoints of the travel journey. This leadership role demands a strategic thinker with a passion for excellence in customer service, capable of driving innovation and operational efficiency.Your responsibilities will include: developing and implementing strategies to improve guest satisfaction, leading cross-functional teams, and leveraging data analytics to inform decision-making. You will work closely with various departments to ensure a seamless and memorable travel experience for our guests.

New Century Education is seeking a skilled Procurement and Contracts Specialist to join our dynamic team as we strive to establish ourselves as the premier operator of Charter Schools in Abu Dhabi and Al Ain.In collaboration with our finance department, you will be pivotal in identifying cost-saving opportunities and enhancing operational efficiency through strategic partnerships. Your role will also involve ensuring that our procurement practices align with the requirements of both private sector and government collaborations.

Talentspoc LLC is hiring an ENT Specialist for its healthcare team in Abu Dhabi. This position centers on diagnosing and treating a wide range of ear, nose, and throat conditions. The role suits a physician who prioritizes patient care and aims for strong clinical outcomes. Role overview The ENT Specialist will assess patients with various ENT-related issues and manage disorders affecting the ear, nose, throat, head, and neck. The work involves both surgical and non-surgical treatments, as well as ongoing patient education and collaboration with colleagues. Main responsibilities Evaluate patients who present with ENT concerns. Diagnose and manage conditions involving the ear, nose, throat, head, and neck. Develop and carry out treatment plans using surgical and non-surgical methods. Conduct and interpret diagnostic tests, such as endoscopy and audiometry. Educate patients and their families about diagnoses, treatment choices, and preventive care. Work closely with other healthcare professionals to ensure comprehensive care. Maintain accurate and compliant medical records. Pursue ongoing professional development in otolaryngology.

Join Egis Group as a Senior RFP / Contracts Specialist in Abu Dhabi, where you will play a pivotal role in managing and executing technical proposals and contracts. Your expertise will help our organization achieve its strategic goals through effective communication and negotiation with stakeholders. We seek a proactive individual who can thrive in a fast-paced environment and contribute to our continued success.

Role overview The Associate - Customer Happiness position at Aldar Properties centers on supporting customers throughout their experience. Based in Abu Dhabi, this role plays a key part in ensuring clients receive attentive service and leave with their needs met. The position contributes directly to the quality of service Aldar is known for, helping to maintain and enhance client satisfaction. What you will do Respond to customer inquiries in a timely and professional manner Address and resolve customer issues, following up to confirm satisfaction Provide service that aligns with Aldar’s standards for quality and care Requirements Interest in customer engagement and service Strong communication and problem-solving abilities Drive to support a positive customer experience

CXG is a distinguished global customer experience agency dedicated to serving premium and luxury brands. Our mission is to facilitate brands in achieving profitable growth by transforming transactional interactions into meaningful relationships and emotional experiences.With a vast network of over 170 customer experience experts across 70 countries, we assist brands in assessing the quality of experiences they provide and collaborate with them to develop initiatives that foster a robust culture of excellence in customer experience.Are you an enthusiast for premium or luxury brands? If the answer is yes, we invite you to join our team!We are seeking evaluators who are eager to share their insights regarding their experiences in selected luxury retail environments. As a CXG Evaluator, you will discreetly assess your favorite luxury brands in sectors such as cosmetics, fashion, jewelry, watches, or automobiles and provide us with your valuable feedback.Apply today to immerse yourself in the world of luxury retail and champion service excellence!

Join Etihad Airways as a Manager of Service Design Implementation where you will drive the execution of innovative service design strategies. Your role will encompass developing and implementing customer-centric solutions that enhance the overall travel experience. Collaborate with cross-functional teams to ensure seamless integration and delivery of services, while maintaining a strong focus on operational efficiency and customer satisfaction.

Role overview talentspoc-llc is hiring a Specialist Prosthodontist to join its dental team in Abu Dhabi, United Arab Emirates. The position centers on diagnosing, planning, and providing advanced prosthodontic care. This specialist will restore oral function and aesthetics, collaborating with colleagues from various dental specialties to support patient health and satisfaction. Main responsibilities Conduct detailed clinical examinations and diagnostic assessments to determine patients’ oral health and prosthodontic needs. Create tailored treatment plans that may include crowns, bridges, dentures, and implant restorations. Design, fabricate, and fit prosthetic devices, prioritizing comfort, function, and a natural look for each patient. Work closely with dental technicians and other specialists to ensure high-quality outcomes. Explain treatment steps and post-procedure oral care to patients. Maintain accurate and thorough records of patient care and treatment progress. Pursue ongoing professional development to remain current in the field of prosthodontics.