CX Analytics & Reporting Specialist - CIB (Emiratised Role)

Join First Abu Dhabi Bank as a CX Analytics & Reporting Specialist within our Corporate Investment Banking (CIB) division. In this dynamic role, you will leverage data analytics to enhance customer experience and drive strategic decision-making. Your expertise will contribute to insightful reporting that informs business strategies and improves client engage…

JOB PURPOSE: The Sourcing Specialist will play a pivotal role in implementing strategies for the effective procurement of goods and services within a designated technology category. This position is crucial for ensuring the organization achieves optimal value through strategic sourcing, adept commercial and legal negotiations, contract management, and lifecycle oversight within respective sourcing categories. KEY ACCOUNTABILITIES: Oversee supplier performance and contract effectiveness, ensuring value for money while minimizing risks and enhancing service delivery aligned with social objectives.Provide leadership and accountability in maintaining compliance with processes, thereby maximizing benefits derived from category management.Negotiate favorable commercial terms for purchases; this includes preparing requests for quotations, selecting the best suppliers based on price, quality, and conditions, and collaborating with the legal department for contract negotiations.Collaborate with the Category Manager and Head of Sourcing to define the FAB Category strategy, establish performance objectives, and monitor progress, while engaging key local stakeholders (e.g., Finance, HRG).Work together with stakeholders to develop and execute category plans, such as:Formulate annual sourcing plans through comprehensive contract analysis, spend evaluations, usage patterns, and benchmarking to ensure alignment with FAB requirements and SVM targets.Lead transformational initiatives through category strategies, including demand management, specification reviews, and the grouping of similar goods/services utilizing catalogue management techniques.Ensure alignment of SVM Sourcing Management with FAB corporate strategies, in collaboration with business planning, to deliver tangible results.Maintain up-to-date market intelligence, ensuring that any shifts are reflected in the category strategy, with proactive measures to mitigate potential impacts on the organization.Promote best practices in category management throughout the organization by publishing case studies, conducting peer training workshops, and sharing successful experiences.Represent sourcing in cross-functional teams for significant initiatives, contributing insights on supplier engagement and value creation strategies.Develop a strategic sourcing plan that aligns with the bank's overall corporate objectives, incorporating clear goals and initiatives.Serve as the primary contact for sourcing-related inquiries and initiatives.

Join First Abu Dhabi Bank as a Manager for our Corporate and Government Services (CCS) division. In this dynamic role, you will lead initiatives to enhance client relationships and drive operational excellence within the banking sector. This position is tailored for Emiratis who are looking to make a significant impact in the financial services landscape of Abu Dhabi.

Key ResponsibilitiesLead a team of Network Engineers dedicated to optimizing network performance and reliability.Oversee production networks spanning domestic and international environments, including public cloud infrastructures.Administer networks and conduct performance tuning for enhanced operational efficiency.Manage high-availability systems ensuring minimal downtime.Conduct network performance assessments and promptly address any issues.Identify and rectify security vulnerabilities within the network framework.Coordinate with vendors and OEMs to ensure effective service delivery.Engage in Disaster Recovery (DR) initiatives from a networking perspective.Lead the resolution of major incidents and Severity 1 calls, collaborating across multiple teams.Prepare Root Cause Analysis (RCA) reports to prevent future incidents.Ensure strict adherence to Change Management processes.Mentor and develop junior engineers to enhance team capabilities.Implement industry best practices through Service Improvement Plans.Document risks and Single Points of Failure (SPOF) in network designs.Act as the Single Point of Contact (SPOC) for various technology projects within the Network Operations team.

JOB PURPOSE:The primary responsibility of this role is to prepare, recommend, and secure approval for credit facility applications and transaction requests from Commercial Banking clients. You will also provide guidance on the outcomes of the approving authority's decisions.KEY ACCOUNTABILITIES:Oversee the preparation and processing of all credit-related requests from business units, conducting thorough analysis and assessments to recommend approvals or rejections to the appropriate authority. The goal is to ensure that only high-quality assets are booked.Manage a portfolio of accounts, performing regular follow-ups with business units on standard credit facility accounts to ensure compliance with credit approval terms. Monitor early warning cases and ensure that updates from business units are received to protect the bank's interests and follow up on client commitments.Engage in additional projects that support the activities of the Credit Team.Take on additional responsibilities including system checks and generating Management Information System (MIS) reports, as directed by the Credit Head.

JOB PURPOSE:As the Assistant Vice President & Audit Manager, you will play a pivotal role in leading and participating in audits that assess the activities and processes of Operations & Support Functions within the FAB Group. You will leverage your in-depth understanding of business relationships, control dynamics, and risk management processes to provide assurance to Management by identifying weaknesses and reporting significant audit findings promptly. You will also work closely with Management in Operations & Support Functions Departments to influence positive change through your advisory role.Additionally, you will contribute to special investigations and reviews as directed by the Executive Vice President, Senior Vice President, Vice President, or Head of Audit.KEY ACCOUNTABILITIES:Strategic ContributionAssist in auditing FAB Group’s Operations & Support Functions and related activities both in the UAE and across the international network, including Group Subsidiaries.Ensure audits are conducted efficiently in accordance with the Annual Plan, completing work programs ahead of schedule, and promptly informing the Head of Audit of any potential delays or changes.People ManagementGuide and train junior colleagues, promoting a culture of knowledge sharing to facilitate efficient task completion aligned with operating procedures and policies.Champion the organization’s values and ethics within the team to foster a value-driven culture.Budgeting and Financial PerformanceMonitor financial performance against budgets, ensuring compliance with approved guidelines and reporting variances to management.Policies, Systems, Processes & ProceduresAdhere to established GIA Policies and Procedures while providing input for the development of practices in line with industry standards.

Join First Abu Dhabi Bank as an Assistant Vice President specializing in Islamic Products. This Emiratisation role is tailored for UAE nationals, focusing on developing and managing innovative Islamic finance solutions that cater to diverse customer needs.

Join Etihad Airways as the Manager of HR Data, Reporting & Analytics, where you will lead the charge in transforming data into actionable insights that drive strategic HR initiatives. This pivotal role involves overseeing the collection, analysis, and reporting of HR metrics, ensuring alignment with our organizational goals. You will collaborate with various departments to enhance workforce planning, optimize talent management, and improve overall employee engagement.

Join our dynamic team at First Abu Dhabi Bank as a Senior Legal Counsel (Emiratised), where you will play a crucial role in guiding the Head of Legal – Consumer and Private Banking in managing legal risks across all jurisdictions in which the FAB Group operates, specifically concerning payment activities. This position requires a self-motivated individual who can work independently while also seeking guidance for complex legal challenges that may impact the bank's legal, financial, or reputational standing.Key ResponsibilitiesLegal AdvisoryDeliver legal counsel and support aligned with the strategic objectives of the FAB Group.Guide the organization in compliance with all relevant international and domestic laws and regulations.Collaborate with the Head of Legal to develop and implement the FAB Group’s legal policies.Ensure timely completion of legal assignments and address queries from the Head of Legal.Provide legal oversight to FAB’s subsidiaries and international branches regarding payment products and services.Litigation ManagementOversee the effective management of litigation and disputes involving the business and its clients, both domestically and internationally.Represent the FAB Group and its subsidiaries in legal proceedings, ensuring optimal resolution of issues.Communicate significant litigation matters to the Group General Counsel and provide updates to stakeholders.Legal Documentation and ReviewDraft, review, and negotiate contracts and legal documents to safeguard the FAB Group’s interests while minimizing legal exposure.Create and regularly update standard legal agreements and compliance documents.Assist in the launch of new products by conducting thorough legal and regulatory due diligence.External Environment AwarenessStay informed on emerging laws and regulations through continuous professional development and networking.

Join our vibrant team as an Assistant Branch Manager in Abu Dhabi, where your leadership and customer service skills will shine. This role is specially designed for UAE nationals, as part of our commitment to Emiratisation. You will work closely with the Branch Manager to ensure smooth daily operations, foster business growth, and deliver outstanding service to our customers.Support the Branch Manager in crafting and executing strategies that align with branch performance goals.Oversee daily branch operations and maintain compliance with banking regulations and internal policies.Lead, mentor, and develop a team of banking professionals, cultivating a culture of excellence and continuous improvement.Conduct financial analysis and generate reports to aid in strategic decision-making.Identify opportunities for business development to enhance the branch's customer base.Address and resolve complex customer inquiries while nurturing relationships with high-value clients.Collaborate with various departments to optimize processes and improve operational efficiency.Implement and oversee risk management protocols to protect the branch’s assets and reputation.Engage in community initiatives and events to promote the bank's services and brand.

Join our dynamic team at Etihad Airways as a Senior Analytics Specialist. In this pivotal role, you will leverage your analytical expertise to drive data-informed decision-making across the organization. You will be responsible for collecting, analyzing, and interpreting complex data sets to provide actionable insights, enhance operational efficiency, and support strategic initiatives.

Join Etihad Airways as a Data Analytics Delivery Manager, where you will lead our analytics initiatives, ensuring data-driven decision-making across the organization. You will oversee the delivery of analytics projects, collaborate with cross-functional teams, and drive insights that enhance operational efficiency and customer experience. This role requires a strategic thinker with a passion for data and a proven track record in analytics.

Job Overview:The Senior Messaging & Collaboration Engineer will play a crucial role in ensuring the reliability, availability, and integrity of our Telephony and Collaboration services. This position is dedicated to the solution design, implementation, and administration of telephony and communication products for our local head office as well as international branches.Key Responsibilities:Deliver comprehensive solution designs and ensure smooth implementation and administration of telephony and collaboration systems.Maintain high availability and performance of infrastructure and applications by proactively analyzing and resolving issues.Monitor system performance and implement architecture and security standards to ensure optimal operation.Manage the full lifecycle of telephony and communication services, including performance tuning and system hardening.Work with diverse telephony products from leading vendors such as Avaya and Microsoft.Utilize strong problem-solving, analytical, and organizational skills to enhance operational efficiency.

Join our dynamic team at Etihad Airways as a Senior Analytics Specialist, where you will leverage data-driven insights to enhance operational efficiency and customer experience. You will be responsible for analyzing complex datasets, developing predictive models, and collaborating with cross-functional teams to drive strategic initiatives.

Overall Objectives• Provide timely, precise, and actionable insights via structured reporting on system health, performance, availability, and incidents.• Convert technical observability data into impactful reports and dashboards that inform IT leadership, operations, and business decisions.• Measure key reliability and operational metrics such as MTTR, MTTD, uptime, and SLA/SLO compliance to enhance performance transparency.• Foster a data-driven culture of continuous improvement within I&O by identifying trends, anomalies, and persistent issues.Role-Specific Responsibilities• Design, automate, and maintain dashboards and reports that monitor observability metrics, infrastructure health, and incident KPIs.• Generate executive summaries, operational scorecards, and trend analyses to aid in strategic planning and performance evaluations.• Ensure reporting aligns with key IT service management objectives, focusing on reliability, responsiveness, availability, and customer impact.• Collaborate with observability domain experts to transform technical data (logs, traces, metrics) into actionable business insights.• Monitor and report on SLO/SLI performance, contributing to site reliability goals and early-warning indicators.• Assist in capacity planning and forecasting using infrastructure and incident data.• Empower teams with self-service analytics, metric definitions, and training sessions on report generation.General Functional Responsibilities• Guarantee the accuracy, completeness, and consistency of telemetry-based data utilized in all reporting.• Sustain a central reporting repository and a consistent data dictionary for operational metrics.• Engage in incident reviews and post-mortems to derive insights and quantify business impact.• Collaborate with I&O, DevOps, PMO, and service management teams to enhance reporting frameworks.• Ensure reporting solutions comply with regulatory, compliance, and audit requirements.• Continuously refine reporting methodologies, automation, and visualization capabilities.

We are seeking a dedicated and skilled Vendor Onboarding Specialist to join our dynamic team at First Abu Dhabi Bank. In this Emiratized role, you will be responsible for ensuring a seamless vendor onboarding process while adhering to regulatory requirements and internal policies. Your expertise will contribute to enhancing vendor relationships and optimizing operational efficiency.

Etihad Airways is hiring UAE National fresh graduates for a Data Modelling & Analytics Specialist position based in Abu Dhabi. This entry-level role provides practical experience in data analytics within the aviation industry. Role overview This position centers on supporting data-driven business processes. The specialist will work alongside colleagues to design and build data models that help the company analyze and interpret information for better decision-making. What you will do Collaborate with team members to create and refine data models for business analysis. Support projects aimed at improving how Etihad Airways uses data to inform decisions. Apply analytical thinking to address real business challenges as part of a collaborative group. Who this role is for Recent UAE National graduates interested in data analytics and modelling. Individuals looking to build technical skills and learn about data-driven operations in a business setting. The role is located at Etihad Airways headquarters in Abu Dhabi.

Join our dynamic team at First Abu Dhabi Bank as a Credit Control Specialist in an Emiratized role. In this position, you will play a pivotal role in managing credit control processes, ensuring compliance with regulatory standards, and optimizing the financial health of our esteemed clients.

Job Purpose: The primary objective of this role is to support the preparation of the Group’s UAE Corporate Tax computations and analyses in compliance with UAE regulations. Responsibilities include:Assisting the Assistant Vice President (AVP) in compiling the corporation tax schedules and analyses as directed.Coordinating with the Financial Reporting team on Oracle/SumX balances and ensuring reconciliation.Managing the setup and submission of tax information via the AmaraTax portal.Ensuring that all necessary tax documentation is maintained to withstand scrutiny from tax authorities for the relevant periods.Timely addressing any queries raised by the Regulator or UAE Ministry of Finance.Providing support to the Group Head of Tax and the Tax team with ongoing direct tax issues as they arise.Collaborating with the Tax team to provide support during absences and periods of increased demand.Key Accountabilities:Ability to engage with multiple stakeholders across the bank effectively.Capacity to perform under pressure and meet tight deadlines.Interfacing with external consultants as needed.Timely interactions with the UAE Federal Tax Authority.Demonstrating perseverance to ensure task completion.Exhibiting strong interpersonal skills.Specific Accountabilities:Monitoring compliance with FAB’s Direct Tax policy regarding UAE taxation.Identifying and documenting any tax discrepancies and contributing to the risk register.Assisting in the development, updating, and enhancement of tax policies across all business lines as applicable.Ensuring compliance with UAE regulations.Maintaining tax documentation to support reporting positions.Assisting in resolving any inquiries or audits conducted by tax authorities.Working to close current and historical General Internal Audit points related to taxation.Participating in new product discussions and approval sign-offs as needed.Staying informed on relevant tax technical regulations.Supporting Finance and Business teams with tax analyses and inquiries.Ensuring documentation is organized and stored for future challenges from tax authorities.Logging ongoing tax queries and issues for the Group Head of Tax to manage.Assisting with ad-hoc projects as required.

Join Aldar Properties as the Assistant Vice President of Talent Analytics, where you will play a pivotal role in shaping our workforce strategies through data-driven insights. Your expertise will be instrumental in developing and implementing analytics frameworks that enhance our talent acquisition, retention, and development processes.