Senior Officer - Centralized ATM & CDM Services

Join First Abu Dhabi Bank as a Senior Officer in our Centralized ATM & CDM Services team. In this pivotal role, you will oversee the operations and management of our ATM and Cash Deposit Machines (CDM), ensuring seamless service delivery and optimal performance.You will be responsible for developing strategies to enhance customer experience, implementing bes…

Join the dynamic team at First Abu Dhabi Bank as a Customer Service Officer, where you will be the first point of contact for our valued customers. In this role, you will provide exceptional service, resolving inquiries and ensuring customer satisfaction in a fast-paced banking environment.

Join our dynamic team at First Abu Dhabi Bank as a Customer Service Officer. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your responsibilities will include addressing inquiries, resolving issues, and ensuring customer satisfaction. We value proactive communication and a commitment to excellence.

We are looking for a passionate and customer-oriented Customer Service Officer to become a vital part of our customer service team in Abu Dhabi, United Arab Emirates. In this role, you will be instrumental in delivering outstanding support to our clients, addressing their inquiries, and enhancing their overall experience.Proactively sell and cross-sell asset and liability products to both new and existing customers.Evaluate, prepare, and recommend loan product applications along with maintenance requests.Manage customer requests including account openings, online banking inquiries, and various services.Guide customers on utilizing automated banking channels such as ATMs, call centers, and online banking platforms.Generate new customer leads through personal connections and referrals from existing clients.Achieve individual sales targets and engage in daily retail sales team discussions.Meet monthly objectives for onboarding customers to online and mobile banking services.Maintain high levels of customer satisfaction and contribute to our Net Promoter Score (NPS) goals.Handle customer inquiries referred from the call center efficiently.Collaborate with team members and internal departments to resolve customer issues effectively.Participate in mandatory training programs to stay current with bank products and services.Comply with all bank policies, procedures, and regulations.

As a key member of the Global COO team, the Senior Officer in Secure Lending Operations plays a vital role in driving the growth of First Abu Dhabi Bank’s Consumer Banking division. This position is dedicated to fulfilling the service expectations of our diverse clientele while providing independent assurance on credit quality through a robust understanding of credit risk, product offerings, and market dynamics.Your primary responsibility will involve preparing and ensuring the accuracy of documentation for conventional real estate loans (Escan & Estate Finance) before entering them into the bank’s systems. You will oversee the daily operations of secure lending activities, delivering exceptional customer service and ensuring error-free processing. Additionally, you will be accountable for strict adherence to all approval terms and conditions in accordance with FAB’s policies and procedures.Drafting essential documentation, including Loan Offer Letters, Consent Letters, and other related correspondence for conventional real estate loans.Meticulously reviewing documents to maintain accuracy regarding loan amounts, interest rates, fees, and other terms as per bank policies.Rectifying any discrepancies identified during the document vetting process.Acting as the primary signatory for all disbursement-related memos and communications to Loan Operations.Processing system-related activities as a maker in CAS, LMS, and other relevant systems.Preparing loan instructions for conventional real estate financing after ensuring all documentation is complete and forwarding them to Loan Operations for processing.Updating Management Information Systems (MIS) for deferrals and post-disbursement documents.Ensuring timely submission and updates of respective MIS.Lodging disbursement and other necessary documents.Providing backup support during the absence of team members and undertaking special tasks as assigned by Management.Maintaining records related to administrative functions such as mail statements and important correspondence.Verifying that loan applications are complete with all required documents properly filed prior to the submission of security documents for lodgment.Recording all requests in the appropriate MIS.Processing transactions according to the approved Delegation of Authority (DOA) for Credit and Business.Ensuring that all processing queues are cleared by the end of the day.

Join First Abu Dhabi Bank as a Senior Officer in Retail Loans Operations, where you will play a pivotal role in enhancing our loan processing systems and ensuring exceptional service delivery to our clients. Your expertise will directly impact our strategic objectives, driving efficiency and operational excellence within the retail loans segment.

The Senior Officer for Domestic Payments plays a crucial role in overseeing a segment of operations focused on specific products or functions. This position requires a commitment to delivering high-quality results promptly while adhering to cost-effective practices and maintaining compliance with both the Bank's and regulatory standards for risk management.Efficiently process transactions while ensuring zero errors, in strict adherence to policies and agreed service level agreements (SLAs).Mitigate operational risks by ensuring all transactions comply with customer or internal instructions.Maintain compliance with internal procedures as well as local and international regulations.Conduct monthly reconciliations and follow up on outstanding items.Manage daily processing activities related to specific products within the Payment Center.Provide necessary support to departments through efficient delivery and assistance functions.Oversee the management of records (both hard and soft copies) and ensure proper archival in line with guidelines. Act as the primary custodian for security items and customer records.Actively participate in various initiatives within the section, unit, and bank when required.Engage in additional activities as necessary in the capacity of a Processor.Generate periodic reports and management information to facilitate effective decision-making while ensuring compliance with external and regulatory guidelines.Uphold the highest standards of customer satisfaction for both internal and external clients.

JOB PURPOSE:The Centralized Operations division at First Abu Dhabi Bank plays a crucial role within the Business Support Group, facilitating transaction processing and operational services across various business lines. We prioritize top-tier control and risk management to safeguard the significant daily financial transactions against unforeseen risks affecting the bank and its valued clients.The Trade Finance department specifically services trade transactions initiated mainly by Wholesale Banking Group (CIB, CB, FI, IB, and Islamic Banking), as well as Consumer Banking.Key Responsibilities:Achieve zero operational losses and prevent any income leakage incidents; aim for zero high-risk errors.Maintain a complaint-free environment, with at least 95% adherence to turnaround time (TAT) standards as agreed with the business. Aim for over 90% satisfaction in internal customer surveys.Ensure compliance with policies, regulations, and standard operating procedures; achieve satisfactory ratings in all audits including INA/RMU/OCS/Self-Assessment.Maintain impeccable housekeeping practices including reconciliations and tracking.Achieve zero critical findings during regulatory, external, and internal audits.Implement process improvement proposals successfully as recognized by management.Support departmental initiatives as directed.Collaborate with various cross-functional teams throughout the year.

Join our dynamic team as a Senior Technical Officer in the Oil & Gas sector, where you'll leverage over 15 years of extensive experience in the Petrochemical and Petroleum industries. Your exceptional communication skills will be essential in managing business support functions and enhancing operational efficiency. You are expected to provide critical support to operations while ensuring adherence to DGS and MOC operating procedures.

Etihad Airways seeks an Office Manager to support the Chief Cargo Office in Abu Dhabi. This position keeps daily office operations on track and helps create an organized, efficient workspace. Role overview The Office Manager coordinates administrative tasks, manages schedules, and assists with office logistics. This role helps maintain a collaborative atmosphere and ensures workflows run smoothly for the Chief Cargo Office team. What you will do Oversee daily office activities and administrative processes Support team members with scheduling and coordination Help maintain a productive and organized work environment

Join First Abu Dhabi Bank as a Senior Officer in Payments Sanctions Monitoring. In this part-time role, you will play a crucial part in ensuring compliance with sanctions regulations, monitoring transactions, and supporting the bank's commitment to maintaining a robust compliance framework.

As a Senior AOG Desk Officer at Etihad Airways, you will play a crucial role in managing aircraft on ground (AOG) situations, ensuring that our fleet operates smoothly and efficiently. Your expertise will be pivotal in minimizing downtime and optimizing operational efficiency. You will collaborate with various teams to coordinate rapid responses to AOG incidents, ensuring that our passengers and fleet are well-cared for.

Role overview Etihad Airways seeks an Inside Sales Officer based in Abu Dhabi to help drive sales and strengthen customer relationships. This position centers on connecting with travelers, presenting Etihad’s range of travel options, and maintaining a high level of service with every customer interaction. Main responsibilities Engage directly with customers to understand their travel requirements and suggest the most suitable options Promote Etihad Airways products and services to encourage bookings Work closely with colleagues to meet team sales goals Provide timely, accurate, and courteous support to customers Requirements Clear and effective communication skills Interest in sales and building customer relationships Ability to collaborate and contribute within a team Comfortable working in a busy office environment

Core ResponsibilitiesProactively sell and cross-sell a range of asset and liability products to both new and existing clients.Evaluate, prepare, and recommend loan product applications and maintenance requests, submitting them for approval to the Consumer Processing Unit.Handle customer requests such as account openings, NBAD online inquiries, and returned cheque deliveries.Encourage customers to increase their bank balances to qualify for higher-tier customer programs.Generate leads for Elite and Elite Gold programs by directing eligible customers to Elite lounges and centers.Inform Classic and Advantage customers about automated banking channels, promoting their transition to these platforms.Attract new clientele to the branch through personal relationships and referrals from existing customers.Respond to call center inquiries regarding customer requests.Achieve individual sales targets consistently.Participate in and potentially lead daily retail sales team meetings.Online & Mobile Banking: Attain monthly targets to onboard customers onto the Online/Mobile application, actively promoting the use of alternative banking channels to reduce branch and call center traffic, and provide assistance with mobile app demonstrations.NPS: Ensure assigned NPS targets are met by embodying FAB values and following customer-centric methodologies to provide excellent customer experiences with zero complaints.Engage with colleagues and internal stakeholders to ensure completion of mandatory training sessions.

Royal International Construction is a dynamic and innovative player in the vibrant UAE construction sector, leveraging the extensive experience and heritage of its founders along with the skilled talents of its proactive management team. Our workforce comprises over 500 construction professionals across the UAE, showcasing exceptional expertise in finance, architecture, design, mechanical and electrical engineering, and project management. We pride ourselves on our in-house team dedicated to crafting high-quality technical bids and competitive commercial tenders.Position Overview:The Health, Safety, and Environmental (HSE) Officer plays a crucial role in promoting and ensuring compliance with health, safety, and environmental regulations at the construction site. This position involves the continuous monitoring of site activities, the enforcement of safety protocols, conducting inspections, and ensuring all personnel comply with HSE guidelines. The HSE Officer will also be involved in delivering safety training, managing incident reporting, and conducting risk assessments to foster a safe working environment and mitigate potential workplace hazards.Key Responsibilities:Implement and uphold HSE policies, procedures, and site regulations.Monitor site activities to guarantee adherence to safety standards and legal compliance.Conduct regular safety inspections, risk assessments, and audits.Identify potential hazards, report unsafe conditions, and ensure corrective measures are executed.Assist in incident investigations, documentation, and recommending preventive strategies.Provide safety training and toolbox talks to site personnel.Maintain comprehensive HSE documentation, reports, and safety records.Ensure proper availability and usage of PPE and safety equipment.

Join Abu Dhabi Motors – Where Your Career Takes Off!Embrace new opportunities, exceptional growth, and a vibrant work environment. At Abu Dhabi Motors, we offer you a unique platform to explore your potential and elevate your career to unprecedented heights. As an industry leader with a global reputation, being part of our team can truly transform your professional journey.Objective:We are in search of a dedicated Office Cleaner to maintain cleanliness and hygiene in our offices and showrooms.Ensure a clean, safe, and welcoming environment for both customers and employees.Perform cleaning tasks including sweeping, mopping, vacuuming, dusting, and polishing.Thoroughly clean and sanitize office and showroom interiors.Regularly disinfect commonly used items such as desks, doorknobs, and office supplies.Conduct thorough cleaning and maintenance of restrooms, including disinfecting sinks and soap dispensers.Manage waste disposal from trash bins and office areas.Maintain cleanliness of rooms and showrooms to meet facility standards.Keep an inventory of all cleaning supplies and equipment, ensuring availability at all times.Adhere to safety regulations and maintain a high standard of cleanliness.

Join Etihad Airways as a Materials Officer, where you will play a vital role in managing the procurement, storage, and distribution of materials essential to our operations. We are looking for a detail-oriented professional passionate about optimizing supply chain processes and ensuring timely availability of materials.

Etihad Airways is seeking a dynamic and skilled Communications Officer to join our team in Abu Dhabi. The successful candidate will play a key role in shaping our internal and external communication strategies, ensuring that our brand message is effectively conveyed across various platforms.In this role, you will be responsible for developing communication materials, managing media relations, and collaborating with various departments to promote our initiatives. You will also assist in crisis communication and help foster positive relationships with stakeholders.

Join Etihad Airways as a Materials Officer, where you will play a crucial role in managing the procurement and supply chain of materials essential for our operations. This position requires a keen eye for detail and a commitment to optimizing our material resources effectively.

Etihad Airways is seeking a First Officer to join the A320 fleet based in Abu Dhabi. The position centers on supporting safe and efficient flight operations as a key member of the flight crew. Role overview First Officers collaborate with Captains and ground staff to maintain reliable service for passengers. The role involves upholding the airline’s operational standards and contributing to a positive travel experience. Key responsibilities Assist the Captain in operating A320 flights in accordance with company procedures and aviation regulations Work with ground teams to ensure smooth flight preparation and turnaround Support the delivery of consistent, high-quality service for passengers Location This position is based in Abu Dhabi.