Service Delivery Manager

Join the dynamic team at Etihad Airways as a Service Delivery Manager. In this pivotal role, you will oversee the delivery of exceptional service to our customers, ensuring that all operational processes align with our high standards of excellence. Collaborate with various departments to implement strategies that enhance customer satisfaction and operational…

Join Etihad Airways as a Transformation & Delivery Manager and lead our initiatives to enhance operational efficiency and drive innovative solutions.In this key role, you will oversee the transformation projects, ensuring they align with our strategic goals and deliver maximum value. You will collaborate with various departments to identify areas for improvement and implement effective delivery strategies.

Key ObjectivesThe Senior Delivery Manager – WBS / EP / Omnichannel plays a pivotal role in overseeing and executing technology deliveries across various domains within the bank. The position involves managing cross-functional programs that focus on Personal, Islamic, Private, and Business Banking, alongside technology platforms such as digital channels, engagement systems, omnichannel solutions, embedded finance, and AI innovations. This role guarantees the timely, cost-effective, and high-quality delivery of initiatives that align with business objectives, regulatory requirements, and customer satisfaction.Core Responsibilities• Lead a comprehensive delivery portfolio, prioritizing tasks, allocating resources, and managing interdependencies effectively.• Take ownership of the delivery budget across various domains, ensuring cost efficiency, financial monitoring, and alignment with investment strategies.• Drive the execution of cross-domain programs by establishing and managing delivery governance frameworks, steering committees, and performance dashboards.• Collaborate with product, architecture, infrastructure, and operations teams to ensure seamless execution and integration.• Manage relationships with vendors and third-party delivery partners to ensure accountability and performance standards are met.General Functional Responsibilities• Provide visionary leadership to cross-functional technology teams, promoting a culture of innovation and agility.• Develop and maintain delivery roadmaps, capacity plans, and resource forecasts.• Ensure comprehensive IT governance, risk management, and compliance with both internal and external regulations.• Encourage collaboration with enterprise architecture, security, infrastructure, and other IT domains.• Monitor and report on key performance indicators (KPIs), including audit and risk items.

Overall ObjectivesThe Senior Delivery Manager for WBS / EP / Omnichannel is tasked with the strategic oversight and execution of technology deliveries across various banking domains including Personal, Islamic, Private, and Business Banking. This role involves managing cross-functional programs that integrate technology platforms such as digital solutions, engagement systems, omnichannel services, embedded finance, and AI innovations. The primary objective is to ensure the timely, cost-effective, and high-quality delivery of projects that align with business goals, regulatory standards, and customer expectations.Key Responsibilities• Oversee a comprehensive delivery portfolio, managing prioritization, resource allocation, and interdependencies effectively.• Manage the delivery budget across domains, ensuring financial efficiency, tracking, and alignment with investment strategies.• Drive the execution of cross-domain programs, establishing and managing delivery governance frameworks, steering committees, and performance dashboards.• Collaborate with product, architecture, infrastructure, and operations teams to guarantee seamless execution and integration of initiatives.• Manage vendor relationships and third-party delivery partners to ensure accountability and performance standards are met.General Functional Responsibilities• Provide visionary leadership to cross-functional technology teams, fostering a culture of innovation and agility.• Develop and maintain delivery roadmaps, capacity plans, and resource forecasts to facilitate strategic planning.• Ensure robust IT governance, risk management, and compliance with both internal and external regulations.• Promote collaboration with enterprise architecture, security, infrastructure, and other IT domains.• Track and report on key performance indicators (KPIs) including Audit and Risk items.

Join First Abu Dhabi Bank as a Service Management Engineer, where you will play a crucial role in enhancing our service delivery and operational excellence. As a member of our dynamic team, you will leverage your technical expertise to optimize service processes, ensuring they meet the highest standards of quality and efficiency.

As the Vice President of Infrastructure Managed Services at Aldar Properties, you will be at the forefront of transforming our infrastructure service delivery. You will lead strategic initiatives, manage comprehensive service portfolios, and drive operational excellence to ensure that our infrastructure meets the highest standards of quality and efficiency.

Join Etihad Airways as a Manager of Service Design Implementation where you will drive the execution of innovative service design strategies. Your role will encompass developing and implementing customer-centric solutions that enhance the overall travel experience. Collaborate with cross-functional teams to ensure seamless integration and delivery of services, while maintaining a strong focus on operational efficiency and customer satisfaction.

deeplight is hiring an AI Delivery Lead in Abu Dhabi to oversee the delivery of AI solutions for clients. This position involves guiding teams through project implementation, coordinating across departments, and ensuring projects meet client requirements. Role overview The AI Delivery Lead manages project timelines and supports the rollout of AI technologies. Success in this role depends on strong leadership and the ability to work closely with technical and non-technical teams. What you will do Lead the delivery of AI projects from planning to deployment Coordinate with cross-functional teams to align on project goals Monitor progress and address challenges to keep projects on track Apply expertise to ensure solutions meet client expectations What deeplight values The company encourages creativity and aims for excellence in every project. There is a focus on advancing technology and delivering high-quality service to clients.

The Senior Presales Consultant plays a pivotal role in driving sales initiatives by crafting, proposing, and strategically positioning IT managed services solutions that are customized to meet the unique needs of our clients. This position serves as a vital link between technical knowledge and business strategy, collaborating closely with sales teams, solution architects, and service delivery experts to create impactful proposals, conduct proof-of-concepts (POCs), and ensure that our solutions are in alignment with our clients' business objectives.The ideal candidate will possess extensive knowledge of cloud computing platforms (AWS, Azure, GCP), data analytics, artificial intelligence, cybersecurity, IT service management (ITSM), and digital transformation. They must be adept at articulating the benefits of managed services to both technical and non-technical stakeholders.Key Responsibilities:1. Pre-Sales Solution DevelopmentEngage with potential clients to assess their business needs, IT challenges, and transformation objectives.Design customized managed services solutions encompassing:Cloud & Infrastructure Management (AWS, Azure, GCP, hybrid IT)Managed Security Services (SOC, SIEM, threat detection, IAM)IT Service Management (ITSM) (Service Desk, ITIL-based processes, automation)DevOps & Automation (CI/CD pipelines, Kubernetes, Ansible, Terraform)Data solutions (Snowflake, Informatica)Artificial Intelligence solutionsPrepare comprehensive technical proposals and responses to RFPs/RFIs.Define Service Level Agreements (SLAs) and operational frameworks, ensuring clarity in service commitments and KPIs.2. Sales Enablement & Client EngagementAssist sales and business development teams in client meetings and technical discussions.Conduct solution demonstrations and POCs to showcase managed services capabilities.Develop business cases and ROI justifications for decision-makers.Build relationships with C-Level executives, positioning managed services as strategic facilitators.3. Competitive Analysis & Market PositioningResearch industry trends and competitor offerings, staying informed about emerging technologies and innovations.Develop differentiated service offerings by identifying gaps in competitor solutions.Collaborate with technology vendors and partners such as Microsoft, AWS, Cisco, Palo Alto, and VMware.4. Collaboration & Continuous ImprovementWork collaboratively with internal teams to refine processes, share best practices, and improve service delivery.

Join Etihad Airways as a Data Analytics Delivery Manager, where you will lead our analytics initiatives, ensuring data-driven decision-making across the organization. You will oversee the delivery of analytics projects, collaborate with cross-functional teams, and drive insights that enhance operational efficiency and customer experience. This role requires a strategic thinker with a passion for data and a proven track record in analytics.

Join DeepLight AI, a pioneering AI and data consultancy that is reshaping the corporate landscape in the UAE through innovative and impactful intelligent systems. We collaborate with organizations across various industries, with a particular focus on Financial Services and Banking, to convert complex data into actionable business strategies.At DeepLight, we pride ourselves on providing customized AI solutions that integrate smoothly into existing enterprise frameworks. Our approach ensures that innovation is not only scalable but also secure. From establishing robust data infrastructures to deploying advanced AI platforms, we equip our clients to thrive in an increasingly automated environment.We are on the lookout for a seasoned Project Manager with a successful background in Wealth Management initiatives to become a vital part of our dynamic team. You will collaborate closely with interdisciplinary teams, including data scientists, engineers, and business stakeholders, to deliver high-impact AI solutions. The ideal candidate will possess a robust technical foundation, exceptional project management capabilities, and strong business insight.

Join First Abu Dhabi Bank as a Senior Officer in our Centralized ATM & CDM Services team. In this pivotal role, you will oversee the operations and management of our ATM and Cash Deposit Machines (CDM), ensuring seamless service delivery and optimal performance.You will be responsible for developing strategies to enhance customer experience, implementing best practices in service management, and collaborating with cross-functional teams to drive operational excellence.

Join our team as a dedicated Automotive Service Advisor, where you'll serve as the crucial link between our valued customers and skilled service technicians. Your key responsibilities will include warmly welcoming customers, attentively addressing their requests, organizing service appointments, providing cost estimates, verifying insurance details, conducting vehicle inspections, and performing test drives.Key Objectives of the RoleDeliver personalized service consulting tailored to meet the unique needs of each customer.Drive sales growth by promoting Aftersales products and services.Foster customer loyalty and ensure satisfaction at every interaction.Primary ResponsibilitiesConsult with mechanics regarding necessary repairs and explore alternatives to costly repairs.Utilize your expertise in our products and services to provide detailed information and sell available parts and service options.Maintain strong customer relationships to encourage repeat business.Communicate all service details and costs clearly to customers and manage payment processing.Coordinate with service technicians regarding parts ordering, ensuring timely availability.Collaborative InterfacesWork closely with the Aftersales Manager, Sales Advisor, Workshop Manager, Service Assistant, Technicians, Team Leaders, Reception Manager, and Parts Advisor.

Join First Abu Dhabi Bank as a Manager - CCS - Centers and lead our customer care operations. In this pivotal role, you will oversee the centers, ensuring exceptional service delivery and operational excellence. Collaborate with cross-functional teams to enhance customer experience and drive performance metrics.

Join the dynamic team at First Abu Dhabi Bank as a Customer Service Officer, where you will be the first point of contact for our valued customers. In this role, you will provide exceptional service, resolving inquiries and ensuring customer satisfaction in a fast-paced banking environment.

Join our dynamic team at First Abu Dhabi Bank as a Customer Service Officer. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your responsibilities will include addressing inquiries, resolving issues, and ensuring customer satisfaction. We value proactive communication and a commitment to excellence.

First Abu Dhabi Bank is seeking a highly skilled and visionary Director of Securities Services to lead our dynamic team. In this pivotal role, you will be responsible for overseeing and enhancing our securities services offerings, ensuring compliance with regulations, and driving operational excellence. You will collaborate closely with cross-functional teams to develop innovative solutions that meet our clients' diverse needs and contribute to the bank's growth.As a key leader, you will leverage your extensive experience in securities services to mentor and guide your team, fostering a culture of professionalism and continuous improvement.

About Us:At EnerMech, we are a premier engineering services provider, dedicated to delivering innovative and integrated solutions for complex energy and infrastructure projects. Our success stems from our commitment to our people, as we believe they are the cornerstone of our excellence. We continuously invest in our workforce to drive global growth and enhance our service offerings and technology.Role Overview:The Workshop Manager will be responsible for overseeing and coordinating all workshop operations related to the refurbishment and maintenance of offshore pedestal crane components. This leadership role requires a strong technical background in mechanical systems, with an emphasis on safety, productivity optimization, and compliance with industry standards.Key Responsibilities:Workshop Operations Management:Plan, schedule, and supervise refurbishment and maintenance activities, ensuring optimal resource utilization and adherence to project timelines.Technical Oversight:Inspect components, recommend repair or replacement solutions, and provide technical guidance on mechanical, hydraulic, and structural repair processes.Team Leadership:Lead a diverse team of supervisors and technicians, ensuring they receive regular training on the latest techniques and safety practices.Inventory Management:Maintain accurate records of tools and equipment, coordinating the procurement of necessary materials for refurbishment projects.Client Coordination:Serve as the primary contact for clients, providing project updates and ensuring their specifications are met.Reporting and Documentation:Prepare and present detailed reports on workshop activities and project status.

Join our dynamic team at United Al Saqer Group as a Showroom Receptionist & Guest Services Coordinator. In this essential role, you will be the first point of contact for our esteemed clients, providing exceptional customer service in a vibrant showroom environment. Your welcoming demeanor and organizational skills will help create a positive experience for all visitors.

Key Responsibilities:Conduct comprehensive credit analysis, review audited financial statements, and develop detailed credit proposals.Support the onboarding and ongoing management of Discretionary Lending customer portfolios for designated Relationship Managers.Ensure precision in financial spreading and analysis, delivering credit proposals within established timelines.Track the origination and execution of customer transactions effectively.Adhere to departmental policies, processes, and standard operating procedures to maintain consistent and controlled operations.Embodiment of the organization's values and ethics to foster a culture grounded in integrity.Identify opportunities for enhancement and sustainability of systems, processes, and practices, aligning with global standards for productivity and cost efficiency.Assist in the generation of timely and precise reports and statements to fulfill departmental objectives and quality standards.Job Context:Provide administrative support to Relationship Managers, ensuring all client documentation and files comply with bank policies.Analyze financial statements, cash flow projections, and other complex financial documents, offering accurate assessments and formulating comprehensive credit submissions that identify key risks and mitigants.Proactively seek cross-selling opportunities by assessing client needs and referring them to specialized teams (Trade Finance, Cash Management, Treasury) for additional product offerings.Deliver exceptional client service by addressing inquiries professionally and promptly, in accordance with established service standards.Enhance customer satisfaction outcomes within assigned portfolios.Guide clients on the bank’s products and services.Facilitate relevant financial transactions for clients, adhering to service quality standards and bank policies.Assess acceptable levels of lending risk in alignment with the bank’s risk appetite, maximizing profitability from transactions.Maintain high standards of data quality, ensuring all information is accurately captured in the bank’s systems and documentation.Educate clients on various access channels (e.g., Corporate Internet Banking, Phone Banking) to enhance their banking experience.