IT Business Analyst - Supply Chain & Logistics Systems

Role OverviewAs an IT Business Analyst specializing in Supply Chain and Logistics Systems, you will play a pivotal role in bridging the gap between business needs and technical solutions. Your primary responsibility will be to gather, analyze, and document both business and functional requirements, ensuring that they align with our organizational objectives.…

Role OverviewThe IT Business Solutions Trainer will play a pivotal role in designing, developing, and delivering extensive training programs tailored for our custom-built enterprise applications. This position is essential for ensuring that end users, business units, and clients fully understand and can leverage the system's functionalities, processes, and integrations. In addition, the trainer will be responsible for creating user documentation, offering post-training support, and mentoring junior trainers to uphold the quality and consistency of our training initiatives.Key ResponsibilitiesTraining Design & Delivery:Plan and conduct training sessions on custom enterprise software, focusing on user journeys, workflows, and system functionalities.Facilitate sessions for diverse audiences including end users, business analysts, administrators, and technical teams.Deliver both in-person and virtual training sessions utilizing various instructional techniques and digital tools.Customize training materials to align with client-specific configurations and business processes.Curriculum & Material Development:Create comprehensive training materials, such as user manuals, quick reference guides, video tutorials, and e-learning modules.Work closely with software development and business analysis teams to remain informed about new releases, features, and process updates.Translate complex technical features into clear, user-friendly training content.Implementation Support & Change Management:Assist in onboarding new users through structured learning paths and certification checklists.Utilize digital adoption or learning management systems to track training participation and completion.Engage in Agile sprint reviews or release demonstrations to prepare timely training updates.Involved in software rollout projects to facilitate smooth user adoption and minimize operational disruptions.Provide pre-launch training and go-live support to ensure a seamless transition.

Role OverviewThe Application Support Lead plays a crucial role in maintaining the stability, reliability, and performance of vital trade and customs systems. This position supervises Level 1 and Level 2 support operations, manages incidents and problems following ITIL standards, and collaborates closely with development, DevOps, infrastructure, and security teams to ensure ongoing service availability while adhering to organizational and regulatory requirements.Key Responsibilities1. Application Support & OperationsDirect end-to-end support operations for the application, ensuring maximum uptime and adherence to SLAs.Coordinate with development, infrastructure, and database teams to manage and resolve Level 2 and Level 3 incidents.Utilize enterprise monitoring tools to oversee system health, performance, and critical transaction flows.2. Team Leadership & MentorshipLead, mentor, and guide the application support team to deliver high-quality service.Delegate responsibilities, manage shift schedules, and ensure sufficient coverage for essential operations.Foster a culture of knowledge sharing, problem-solving, and continuous learning.Encourage proactive identification of issues, timely escalation, and effective cross-team communication.3. Incident & Problem ManagementOversee the logging, classification, prioritization, and resolution of incidents according to ITIL best practices.Conduct root-cause analysis (RCA) for recurring issues and recommend preventive measures.Prepare incident, performance, and availability reports for management and stakeholders.4. Change & Release CoordinationCollaborate with development, QA, and DevOps teams to plan and deploy patches, enhancements, and releases.Ensure that changes are thoroughly tested, documented, and communicated prior to production deployment.Support deployment readiness, rollback planning, and post-deployment validation.5. Compliance & SecurityWork with the information security team to evaluate vulnerabilities and implement remediation.Maintain audit logs, documentation, and compliance with both regulatory and internal standards.6. Stakeholder & Communication ManagementProvide regular updates on system status, incident resolutions, and upcoming maintenance.Coordinate with business and operational units to ensure uninterrupted service delivery.7. Knowledge Management & TrainingCreate and maintain user manuals, troubleshooting guides, FAQs, and knowledge base materials.Deliver training sessions for staff to enhance their skills and knowledge.

Position Overview:The Cross Border Security (CBS) Project Manager will lead the comprehensive management of planning, design, procurement, installation, testing, and commissioning phases of advanced security systems. Following the construction phase, this role will transition to overseeing the ongoing management, maintenance, and enhancement of these systems to ensure they operate at peak efficiency and reliability. Key Responsibilities1. Build (Design, Construction, & Commissioning)• Project Leadership: Develop and manage a comprehensive project plan, schedule, and budget for all security systems, ensuring synchronization with the project's critical milestones.• System Design & Integration: Spearhead the review and approval process for all security designs, guaranteeing seamless integration of systems to support long-term operational effectiveness.• Procurement & Contracts: Oversee long-term operational support and service agreements.• On-Site Execution: Directly supervise the installation process, ensuring compliance with quality, health, safety, and environmental standards, as well as project timelines.• Testing & Commissioning: Formulate and implement detailed testing and commissioning plans, incorporating integrated system tests that replicate real-world operational conditions.• Stakeholder & Regulatory Compliance: Act as the primary liaison with Egyptian governmental authorities to obtain all required approvals throughout the construction and operational phases. 2. Operate (Long-Term Operations & Maintenance)• Operational Leadership: Take charge of the 24/7/365 performance of all security systems post-commissioning. Manage the operational team and/or maintenance contractors.• Performance Management: Monitor system health, availability, and performance against established KPIs and service level agreements. Initiate continuous improvement strategies to boost system efficacy and efficiency.• Budget & Spares Management: Manage the operations and maintenance budget for security systems, including spare parts inventory and maintenance contracts.• Incident Response & Reporting: Serve as the technical authority during security incidents, ensuring systems are leveraged effectively for investigations.

Role OverviewAs a Senior Power BI Developer, you will play a pivotal role in the design, development, and maintenance of sophisticated business intelligence solutions that convert raw data into meaningful insights. This position requires a collaborative approach, working closely with business users, analysts, and data engineers to create interactive dashboards, enhance data models, and guarantee the accuracy and performance of Power BI solutions.The perfect candidate exhibits exceptional analytical skills, technical proficiency in Microsoft BI tools, and the capacity to interpret business requirements into impactful visual and analytical outputs.Key ResponsibilitiesData Analysis & VisualizationDesign, develop, and maintain interactive dashboards, reports, and visualizations utilizing Microsoft Power BI.Ensure data accuracy, performance, and visual uniformity across all reports and dashboards.Employ data storytelling techniques to effectively communicate insights to non-technical stakeholders.Data Modeling & TransformationCreate, refine, and enhance data models that facilitate analytical and operational reporting.Utilize Power Query and Data Analysis Expressions for data transformation and business logic implementation.Implement efficient schema designs while adhering to best practices in model relationships.Data IntegrationConnect Power BI to various data sources including SQL Server, Azure Synapse, SharePoint, Excel, and APIs.Collaborate with technical teams to ensure efficient ETL (Extract, Transform, Load) processes and reliable data refresh cycles.Contribute to data quality validation and resolve any refresh or connectivity challenges.Performance Optimization & GovernanceMonitor and optimize the performance of Power BI reports and dataset efficiency.Establish necessary controls and governance policies to maintain data confidentiality and compliance.Support version control and deployment standards across BI environments.Collaboration & SupportAssist users in navigating Power BI and utilizing its full potential for data analysis.Provide technical support and guidance to team members and stakeholders as needed.