ICT Support Specialist

Role overview ShareCompany Group is hiring an ICT Support Specialist based in Amersfoort, Utrecht. This position centers on supporting two main platforms: Atrea, a workforce management system, and MediaMyne, an internal communication solution. Atrea streamlines time tracking, activity logging, and access control for organizations. Its automated features hand…

Launch your IT career at full throttle with top-notch training and exciting assignments in the Amersfoort area. From modern office buildings around Eemplein to organizations in the city center and nearby areas like Leusden, Soest, and Nijkerk: we are looking for an enthusiastic ICT Support Specialist who combines technical skills with a social attitude. Join over 70 IT professionals at Zenda and enjoy the security of a stable income between assignments, along with unlimited development opportunities.OverviewLocation: Amersfoort Area (various locations)Hours: 36 - 40 hours per weekSalary: €2,500 - €3,700 (depending on experience)Level: MBO 3/4 (Junior/Medior)Start Date: Immediately or by arrangementWhat Your Day Looks Like as an ICT Support Specialist in Amersfoort?Together with your colleagues, you ensure that end-users can work seamlessly. Your mission is straightforward: make sure everyone can continue digitally without delay. No two days are the same. You work on-site at our clients' locations in the Amersfoort area, where you may be part of a local team or manage projects independently.Analyze and Resolve: You handle 1st and 2nd line incidents. If you can’t resolve an issue, you quickly consult with the right specialists.On-Site Support: You manage workplaces, install hardware, and ensure that new employees of the client are immediately operational.Proactive Management: You contribute to structural solutions to prevent future incidents.

Are you service-oriented, technically proficient, and ready to make a significant impact within our IT team? As an IT Support Specialist, you will be the primary contact for colleagues with IT inquiries. You will ensure that our systems function smoothly and that processes operate at their best. Based at our headquarters in Amersfoort, you will support nearly 600 colleagues across 10 locations and play a vital role in our IT services.What Will You Do?Alongside two experienced IT colleagues, you will form a close-knit, professional team. You will communicate daily with colleagues from various departments, both nationally and internationally. Your responsibilities will be diverse and challenging. You will:Troubleshoot Issues: Receive reports, log them, analyze disruptions, resolve them or escalate as necessary while always monitoring progress;Provide User Support: Offer advice, information, and clear instructions as needed;Support IT Processes: Maintain work instructions and manuals;Manage IT Assets: Register hardware during onboarding and offboarding of employees;Set Up Workstations: Install hardware and software, both automated and manual;Collaborate Internationally: Coordinate tickets with colleagues abroad.What Do We Offer You?You will be given a challenging role where you have the space to grow and take on responsibilities. As a developing professional, SWARCO entrusts you with IT issues from A to Z, within a team that values collegiality and a positive work atmosphere. You will take charge of your development, and SWARCO will assist you in achieving your goals. Naturally, this comes with a strong benefits package:Salary: € 2,863 to € 4,335 (scale 7) based on 40 hours, depending on education and experience;Leave: 25 vacation days and 13 ATV days for full-time employment. Your work-life balance is a priority;Facilities: A mobile phone and laptop to perform your job effectively.Pension: Accumulation via PMT, with us covering approximately 2/3 of the premium;Future Perspective: Opportunity for a permanent position.

As a Junior Engineer, you will serve as the primary point of contact for technical inquiries and incidents within Team Picard. Your commitment ensures that both our clients and colleagues can consistently rely on a stable IT environment. You will register incidents, assess their urgency, manage support cases directly, and escalate issues when necessary, always prioritizing quality and speed.You will collaborate closely with the Incident and Problem Managers as well as your colleagues to facilitate a smooth support process. This role offers you the opportunity for gradual advancement, from resolving first-line incidents to tackling technical challenges that are more aligned with engineering. Each day presents new opportunities to learn, share knowledge, and make a tangible impact on the functioning of our IT services.Your Core Responsibilities:Ticket Handling & CoordinationYou are the starting point of our service operations. You will receive incident and service tickets via our ITSM system, email, and phone, ensuring they are routed to the appropriate teams. You will monitor progress, keep a close eye on SLAs, and make sure nothing slips through the cracks. Within the first-line team of two, you will balance workloads and ensure that open RITMs and monitoring tickets are actively followed up.Technical SupportFrom managing user accounts in Keyhub to making adjustments to VDI settings, you will handle it all. You will assist with storage expansions, CPU settings adjustments, and system restarts. If issues arise with OpenVPN certificates, you will resolve them. Additionally, you will identify recurring issues and contribute to structural improvements, enhancing our service quality.Monitoring & ReportingYou will keep a vigilant eye on our systems, analyze monitoring alerts, and identify trends. Upon discovering patterns, you will proactively advise on improvements. Weekly, you will evaluate ticket quality with the team and share your insights, fostering a culture of collaboration and efficiency. Daily, you will coordinate with the Incident Manager on progress and address potential bottlenecks before they escalate.Support & CommunicationYou will act as a liaison between support, engineers, developers, and other teams. You will ensure that internal documentation is up-to-date and that colleagues benefit from the latest insights. Furthermore, you will keep end-users and colleagues informed about updates and progress in a clear, friendly, and customer-focused manner.

At Atrea and MediaMyne, we are undergoing a significant transformation. We are developing innovative products, modernizing our software, and enhancing our commercial capabilities. We are looking for a dynamic Sales Support Specialist who is eager to contribute to growth, customer satisfaction, and visibility.About Atrea, MediaMyne & ShareCompanyAtrea is a pioneering SaaS company specializing in Workforce Management solutions. For over 40 years, we have been creating smart and efficient software for clients around the globe. Our integrated software provides insights into hours, activities, schedules, access, absenteeism, and visitor management. Our typical clients range from 50 to 500 employees and primarily operate in logistics, industry, food, technology, and service sectors. More information can be found at www.atrea.nl.At MediaMyne, we foster employee engagement within our clients' organizations through various products, including our narrowcasting system and an internal communication app. We support these products with technology in the form of a user-friendly Content Management System and a secure, reliable Data Platform. The client base of MediaMyne is diverse and extensive. More information can be found at www.mediamyne.nl.Atrea and MediaMyne are part of ShareCompany, a dynamic mid-sized technology firm located in the heart of the Netherlands. We specialize in developing innovative ICT solutions in market data services, time registration, and internal communication. Our organization operates through three business units: BIQH, Atrea, and MediaMyne. We are guided by four core values: transparency, continuous improvement, partnership, and meaningful innovation. We take pride in our entrepreneurial and innovative culture.Your RoleAs a Sales Support Specialist, you will be the driving force behind our commercial processes. You will assist the team in attracting new clients, strengthening existing customer relationships, and ensuring smooth software migrations. You are organizationally strong, think commercially, and can combine customer focus with efficiency.Your responsibilities will include preparing demos and meetings, drafting quotes and cost estimates, customer contact, and coordinating marketing actions. You will ensure that our CRM system (Zoho) is always up-to-date and that communication with clients—from newsletters to contract renewals—is professional and timely.

Join the dynamic team at Lease a Bike, where we empower working professionals across the Netherlands to embrace their dream bicycles. Our commitment to enhancing the customer journey drives us to continually innovate in order to get more people cycling. We are currently seeking a passionate Customer Support Specialist to expand our team starting June.As a Customer Support Specialist, you will place the customer at the heart of your mission. Your goal is to alleviate customer concerns by resolving inquiries promptly and effectively. You will advise, inform, and support our customers, ensuring they receive swift and efficient assistance. When a potential customer reaches out, your ability to inspire them about the advantages of the Lease a Bike scheme will convert inquiries into valuable leads for our sales team.Your responsibilities will include:Managing various communication channels (chat, email, phone) to optimally support our customers. You will maintain contact with employers, employees, and our partner bike shops.Overseeing and timely updating of the Lease a Bike platform.Supporting colleagues in the Sales, Dealer, Marketing, and Customer Success teams, providing you with insight into other departments.Identifying process improvements to continually enhance our service delivery.

Are you a versatile HR talent eager to streamline administrative HR processes, warmly welcome new colleagues, and occasionally support the recruitment team? We are looking for you!What Will You Do?In this dynamic role, you will be a pivotal member of our HR department. Your responsibilities will include:Administrative HR Tasks: Handling employment contracts, maintaining personnel files in AFAS, and optimizing work processes.Point of Contact for Colleagues: You will serve as a reliable resource for HR-related inquiries.Onboarding: Ensuring new hires are well-prepared and that all administrative details are in place so everyone feels welcomed from day one.Recruitment Support: Assisting our recruitment team during peak periods, such as the hiring of seasonal staff for our outdoor pools.About the HR TeamWe are innovative and continuously evolving! Are you excited about perfecting our personnel administration? Are you familiar with the e-HRM capabilities of AFAS? Great! We are eager to hear your ideas on further digitizing and innovating our HR processes.You will collaborate with a dedicated HR team of 10 colleagues, each specializing in different areas. Despite our individual specializations, we maintain close communication and work as a cohesive team, balancing professionalism with a friendly atmosphere.

As a Customer Support Representative at PinDirect by Cyber & Mason, you will be an integral part of a dynamic team of five colleagues, serving as the first point of contact for our valued customers via phone and email. Your role will encompass a variety of fixed responsibilities alongside numerous ad hoc tasks, ensuring each day is both dynamic and engaging. The support team acts as the crucial link between our customers, sales, and finance departments.What We Offer:Attractive Salary – earn between €2,500 and €2,900 per month (40 hours).26 Vacation Days – a chance to recharge away from support duties;Holiday Pay – for that vacation you dream of taking;Pension Scheme – ensuring a secure future;Training and Development – grow alongside our client base;An Impactful Role – directly contribute to exceptional service;Friendly Colleagues – enjoy culinary evenings with our talented team;A Unique Office Environment – work in a building that used to be a gymnasium.Your Responsibilities Include:Being the first point of contact for our customers;Installing payment terminals;Resolving technical issues;Coordinating the delivery of new payment terminals;Processing new orders and contract changes administratively;Handling return requests;Answering invoice-related queries;Addressing customer complaints;Scheduling new deliveries with our courier service;Streamlining internal processes for efficiency;Placing orders and managing inventory.

Join Solvinity as a Marketing & Communications Specialist!At Solvinity, we safeguard the digital infrastructure of the Netherlands, trusted by clients ranging from the Police to Translink (OVPay). In this dynamic role, you will bridge the gap between HR, marketing, and the entire organization. You will be part of a young and informal team that offers you the freedom to shape your role. The best part? Your contributions will have a direct impact on society, and you will feel this impact every day.Key Responsibilities:Employer Branding & Labor Market Communication: You will design and implement recruitment campaigns, enhance our 'work with us' communications, and coordinate content across platforms like LinkedIn.Internal Communication: Develop and manage internal newsletters, enhance our communication structure, and translate organizational goals into clear and understandable messages.Event Coordination: Organize and oversee quarterly meetings, knowledge sessions, company-wide events, and recruitment fairs, managing everything from invitations to follow-ups.Design & External Communication: Ensure brand consistency and visual coherence, create or coordinate presentations and other communications materials using tools like Canva and Adobe.You will collaborate closely with HR, recruitment, management, and external agencies to achieve these goals.

Are you ready to make a significant impact in the lives of others while enhancing your professional skills? We are seeking a dedicated Personal Support Worker who is passionate about assisting our clients. In this role, you will serve as a steadfast support system for those who need a helping hand. You will develop support plans, coordinate daily care, and act as a vital link in the social network of our clients.Hart van Vathorst, Group Geel in AmersfoortAt Sprank, we are committed to providing compassionate care while fostering meaningful lives for individuals with disabilities. As a professional, you will collaborate with family members and other stakeholders involved in the clients' lives.The Hart van Vathorst location features a vibrant, modern building situated in the heart of a shopping center, making it convenient for errands and a hub for seasonal celebrations. Residents have their own apartments and receive support as needed, and they share common living areas with their group.In Group Geel, eleven residents live independently in two-room apartments. They also have access to communal dining and socializing opportunities at the support center, where they can enjoy meals and coffee together. The guidance provided focuses on enhancing and developing their independence.

Are you looking for a flexible job that allows you to work during weekends or evenings instead of regular office hours? This position is ideal for you! You will be on standby to assist our clients whenever they need help. Our beautiful office is located in Het Gymnasium, surrounded by greenery and just a stone's throw away from Amersfoort Central Station, but remote work is also an option. Does this sound like a fit for you? Then you might be our new Support Staff member.Job DescriptionAs a Support Staff member (weekend and evening), you will be the primary contact (via phone) for our customers during weekends and evenings, responding to incoming emails as well. You will be capable of addressing inquiries quickly, efficiently, customer-focused, and successfully, after you have been fully trained. The workload in the evenings and weekends is light, allowing you time to study or engage in other activities during your shift.ResponsibilitiesResponding to inquiries (phone and email);Resolving technical issues;Providing excellent service outside regular office hours;Accurate documentation of conversationsWhat do we offer?Competitive salary – earn €300 for a weekend based on availability rate.Training and development – not only our service, but you will also continue to grow;A job with impact - you will be the helper in need for our customers;Friendly colleagues - who can cook well. We regularly organize culinary evenings where our beautiful kitchen is perfect for.Ample hours - we are available every day from 9:00 AM to 11:00 PM. You will be the support star outside our office hoursA stunning office - it feels like you are going back to school, but literally. Our building used to be a gymnasium. A unique workplace indeed! This position can also be performed from home.

Are you an organized individual with a keen eye for detail? Are you taking a gap year, temporarily paused your HBO/WO studies, or looking for a relevant part-time job alongside your studies? We are currently seeking a motivated student assistant to join our Sales Support team for 4 days a week.What Will You Do?At Lease a Bike, we are experiencing rapid growth, which means there is a significant amount of administrative work to be done behind the scenes. As a Sales Support Student Assistant, your primary focus will be on assisting the team in managing and streamlining daily operations.Your responsibilities will include operational support tasks:Contract Management: Assisting in drafting, managing, and keeping contracts and authorizations up to date.Onboarding Support: Performing administrative tasks to ensure new business clients are smoothly integrated into our platform.Data Maintenance: Ensuring budgets and client information in our systems are always current and accurate.Mailbox & Support: Assisting in responding to inquiries in the Sales Support mailbox and answering phone calls as necessary.

Join Our Team as a Support Worker in the Care Pool!Are you passionate about making a real difference in the lives of individuals with disabilities? We are seeking dedicated support workers who can provide meaningful assistance to enhance the quality of life for our clients. Our care pool offers a dynamic work environment where variety and challenge are part of the job. As a flex worker, you will assist at various Sprank locations where your help is most needed.At Sprank, you will have the opportunity to work in different regions across the Netherlands, from Groningen in the north to the Rotterdam area in the west. You may work in one of our four regions: North, East, Central, or West, or a combination thereof. Your dedication ensures that our clients receive continuous care. Visit our website for more information about our locations and the residents living there.

Are you a proactive student taking a gap year or temporarily paused in your studies? Do you want to gain relevant work experience in a rapidly growing company and are you available immediately for at least 4 to 5 months? If so, we want to hear from you!What Will You Do?Our Customer Support department is expanding rapidly, and we are currently working on automating our processes. In the meantime, we are looking for additional support to efficiently manage our Remarketing (returning bicycles) efforts.Your focus will be on streamlining manual processes, which includes:Structuring Data: You will manage and update our lists with utmost precision.Customer Interaction: You will contact customers to ascertain when and where their bicycles will be returned.Monitoring Processes: You will closely monitor the process until the bicycle is successfully returned to the bike shop.

Are you passionate about structuring commercial processes and ensuring smooth customer journeys? Do you enjoy working at the intersection of sales, operations, and customer processes, without the need to sell or provide direct support?If so, we would love to talk to you!Sharecompany is a rapidly growing Dutch SaaS company focused on innovation, transparency, and sustainable partnerships. We develop software solutions that help organizations work more efficiently and intelligently across various markets.We operate through three specialized business units (BIQH (www.biqh.com), Atrea (www.atrea.nl / https://www.linkedin.com/company/atrea-workforcemanagement/), and MediaMyne (www.mediamyne.nl)). Simultaneously, we work as one cohesive organization, with short communication lines, a lot of autonomy, and a strong focus on results. Our culture is entrepreneurial and pragmatic: no unnecessary hierarchy, but plenty of responsibility and the opportunity to make an impact.To support our continued growth, we are looking for a Commercial Operations Specialist.What You Will DoIn this diverse role, you will ensure that everything runs smoothly around acquiring new customers and projects, as well as onboarding clients. You will also want to be involved in the content of the work. On a typical workday, you will engage in various tasks, including:Supporting the sales process by preparing demos, coordinating follow-ups, and managing leads.Drafting, managing, and following up on offers and cost estimates.Managing and optimizing the CRM system (Zoho), focusing on data quality and user-friendliness.Supporting pipeline management, reporting, and commercial insights.Managing, coordinating, and structuring customer onboarding (including management of implementation projects at clients; no technical implementation involved).Assisting with administrative processes such as contract management, invoicing support, and procurement & inventory management.Collaborating with Sales and Delivery to ensure a seamless customer journey from acquisition to onboarding.You will perform these tasks for 2 of our 3 business units, specifically Atrea and MediaMyne.

Together, we organize impactful treatmentYour RoleAt Beweging 3.0, we believe that effective treatment begins with excellent support. As an administrative support associate for treatment services, you will be an essential link behind the scenes of the KR8 Expertise Center. You will ensure clarity, continuity, and tranquility in a dynamic treatment environment. Thanks to your organizational skills, treatment providers can focus on what truly matters: delivering appropriate care and treatment for clients.Your Place in the OrganizationYou will be working within the KR8 Expertise Center, the treatment and expertise hub of Beweging 3.0. Within KR8, treatment providers collaborate multidisciplinary, both at residential locations and in the community.Together with your colleagues in the administrative team, you will support treatment providers within KR8. You will closely collaborate with various disciplines and maintain contact with external healthcare providers, such as general practitioners, hospitals, and other partners in the care chain. The short communication lines facilitate smooth collaboration.The TeamYou will be part of a dedicated and professional administrative team within the KR8 Expertise Center. Currently, the team consists of eight colleagues, each with their own area of expertise. Together, you will support treatment providers broadly and ensure the smooth running of daily treatment processes.Although some work is done remotely, communication remains direct. We easily find each other, regularly align, and there is space for physical meetings. Collaboration, mutual support, and job satisfaction are vital to us; you are never alone.As an administrative support associate for treatment services, you will have a varied and responsible role. You will:Schedule home visits and manage the related administration for community treatmentProvide administrative support to treatment providers regarding client intake, flow, and discharge processes

Join ShareCompany as a Sales Support Intern, where you will play a pivotal role in enhancing our innovative products: Atrea, our workforce management platform, and MediaMyne, our digital signage solution.Atrea empowers organizations to manage time tracking, activities, and access control, ensuring accurate workforce data and efficient processes. MediaMyne facilitates effective communication through centrally managed screens and content.This role is an excellent opportunity for someone at the beginning of their career, eager to gain practical experience in SaaS sales, client interaction, and commercial operations.Your responsibilities will include attracting new clients, strengthening existing relationships, and ensuring smooth software migrations.Key ResponsibilitiesPrepare sales demos and follow up on leads.Create quotes and cost estimates using tools like Better Proposals.Assist clients with inquiries, updates, and expansions.Coordinate marketing activities and distribute newsletters.Maintain and update the CRM system (Zoho) accurately.Support client onboarding and software migrations.Collaborate closely with Sales, Marketing, and Product teams.

We are excited to announce an exceptional opportunity for a Specialist Ouderengeneeskunde! Join a supportive and collaborative team that values mutual responsibility while allowing for autonomy. Your expertise will significantly enhance our department and organization.What do we offer you?Region: AmersfoortHours: 24 - 36 hours per weekPosition: Specialist OuderengeneeskundeContract: One-year contract with the possibility of a permanent position. A permanent contract is negotiable.Education: Master's degreeSalary: In accordance with the VVT CAO FWG 75 (€6,576.94 - €9,724.81)Unique to our department are accredited training sessions, approximately 30 each year. Every Tuesday afternoon, we convene (either in-person or hybrid) with all physicians within the organization for extensive discussions.You will always be part of the training group.We host the 'Happy Doctor Event' twice a year for all specialists in our organization.What will you do?The department of Specialist Ouderengeneeskunde is highly involved in our organization, fostering equality, safety, solidarity, warmth, and a shared passion for our work. These were the observations from our latest evaluation committee. The management also supports our team. Our goal is to ensure that we are happy doctors while working diligently.As a new colleague, you will engage in cross-disciplinary work.Your role will not only focus on patient care but also involve various projects aimed at enhancing the quality of care and treatment.It is essential that you and your colleagues advocate for the profession.As a Specialist Ouderengeneeskunde, you will maintain strong interpersonal connections. In this diverse role, you will manage complex cases, work in a multidisciplinary setting, and conduct regular behavior consultations in an intramural environment. You will also engage with first-line care.For the first two years, you will have a buddy to guide you through our organization.Additionally, as a Specialist Ouderengeneeskunde, you will have various options within our organization. We cater to psychogeriatric and somatic residents combined with first-line care, and you can also focus on our rehabilitation department. Opportunities exist for specialization in young individuals with dementia and residents with Korsakov syndrome. There is also a chance to engage in scientific research.

We are currently seeking a Quality Assurance Specialist who will enhance the documentation of our processes, procedures, responsibilities, and authorities. Do you possess strong analytical skills, a keen eye for detail, and a passion for our societal mission? Then keep reading!As a Quality Assurance Specialist at SRO, you will be responsible for identifying, initiating, designing, executing, and evaluating processes, quality standards, legal regulations, and both internal and external policies.Your primary role will be that of an advisor: you will investigate, measure, and analyze various processes within the organization to ensure and improve quality. You will formulate recommendations for quality enhancement and oversee their implementation.In your capacity as a Quality Assurance Specialist, you will optimize various (complex) processes, policies, and other challenges, providing innovative solutions when necessary.▶ About UsSRO is a dedicated organization with a societal mission. We assist municipalities in achieving their goals concerning real estate, sports, and leisure activities. Our core areas include management and maintenance of municipal real estate, operation of sports facilities, and promoting sports for all ages. With years of experience and collaborative relationships with municipalities, we have an unparalleled understanding of the market and its dynamics. However, it is the users who are the heart of every facility: the societal function of real estate depends on its usage. A thriving sports club, an actively visited cultural venue, or a busy swimming pool ensures that as many residents as possible benefit from municipal real estate. "The clients of our clients are our true clients."This mission and atmosphere are also reflected in our team at SRO: a close-knit organization focused on social importance, with a strong customer-oriented vision and themes such as sustainability, innovation, and improving living conditions. We are a socially responsible employer that genuinely cares about people and society. It all starts at SRO, when will you join us? What You Will Do: Analyze and map (new) processes, policies, and issues to gain insight into their effectiveness and efficiency.Advise on necessary changes from the perspective of strategy, objectives, and stakeholder needs.Advise and support management in implementing quality improvements.

Are you a meticulous Quality Assurance Specialist with a passion for process optimization and software quality? In the role of Quality Assurance Specialist, you will be the driving force behind our quality assurance efforts. You will test and validate our IT systems, identify areas for improvement, and collaborate with development teams to ensure the delivery of reliable and user-friendly solutions.Do you want to work for an inclusive and dynamic organization where you can truly make a difference? At Mobility Invest Group, we focus on collaboration, reliability, and continuous improvement. You will join a rapidly growing company where your ideas are genuinely valued, and you are encouraged to learn and make an impact—whether you are an experienced professional or just starting out. We are a recognized inclusive employer in Amersfoort: everyone is welcome, regardless of background.What We Offer You!A salary ranging from €4,000 to €5,000 gross per month (based on 40 hours), depending on your knowledge and experience;Daily catered lunch, a dedicated grand café with weekly social gatherings, fun team outings, and company parties;A pleasant work environment within walking distance from the center and train station of Amersfoort;Wellness initiatives in the workplace: chair massages, a football and padel team, and much more;Additional excellent employment benefits, such as a premium-free pension, a business public transport travel card (second class), bicycle allowance, and a training budget for your continued development;An open work environment where collaboration, humor, and mutual support are the norm;An informal organization where you will feel welcome. We believe that the strength of diversity and inclusivity enhances the quality of our work.Your Responsibilities:Establish, maintain, and communicate QA policies including quality standards, release criteria, and testing strategies;Align QA guidelines with stakeholders such as Security, Compliance, Privacy, and Architecture;Design and implement automated testing pipelines within our CI/CD environment;Ensure effective test data management, stable environment configurations, and repeatable tests;Define, monitor, and report on quality OKRs and KPIs;