Mid-Level Customer Success Specialist

Join our dynamic team at Progressoft as a Mid-Level Customer Success Specialist, where you'll be the primary advocate for our clients, ensuring they receive optimal value from our innovative financial solutions. In this role, you will drive product adoption, nurture robust customer relationships, and represent the voice of the customer within our organizatio…

As the Head of Customer Success at Jobs for Humanity, you will lead our efforts to ensure a seamless experience for our clients. Your role will involve strategizing and implementing customer success initiatives that elevate our service offerings and foster enduring relationships with our customers.

Job OverviewJoin our dynamic team at khibraty as a Mid-Level QA Engineer. In this pivotal role, you will spearhead our quality assurance initiatives, develop and uphold comprehensive QA processes, and guarantee the delivery of exceptional software solutions. Your expertise will shine through hands-on involvement in test automation, API testing, and the integration of cutting-edge AI tools to elevate QA productivity.Key Responsibilities:Establish, implement, and refine QA processes and industry best practices.Design, develop, and maintain automated test scripts for web, mobile, and API applications.Collaborate with product management and development teams to outline testing requirements and acceptance benchmarks.Leverage AI-driven tools to enhance testing efficiency and defect identification.Conduct both manual and automated testing to ensure adherence to functional, performance, and security standards.Monitor QA metrics, identify areas for enhancement, and champion ongoing improvements.

Join Tarjama as a Product Support Specialist, where you will play an essential role in delivering outstanding technical support and guidance to our customers. Your expertise will ensure customer satisfaction and product success by swiftly resolving issues, troubleshooting proactively, and maintaining thorough documentation. As a dedicated advocate for our users, you will cultivate positive relationships and facilitate seamless usage of our products. Collaborating with internal teams and staying updated on product enhancements, you will contribute to ongoing improvements that drive customer loyalty and business growth.Duties & Responsibilities:Technical Support:Act as the first point of contact for customers in need of assistance, providing timely and effective technical support through Jira (tickets), email, calls, or chat.Meticulously log all customer issues and connect them to the relevant development team backlog for prompt resolution.Utilize diagnostic tools to troubleshoot and resolve product-related issues, ensuring clear communication about the details and expected timelines for resolution.Troubleshooting:Adopt a systematic approach to diagnose and address technical issues encountered by customers, showcasing a profound understanding of our products and services.Product Guidance:Offer comprehensive support and guidance to customers, empowering them to navigate and utilize our products effectively, thus enhancing their overall experience and satisfaction.Customer Issue Resolution:Promptly investigate and resolve customer complaints or inquiries, demonstrating a proactive and solution-oriented approach to ensure maximum satisfaction.Documentation:Maintain precise documentation of all customer interactions, issues, and resolutions in the designated support ticketing system (Jira), ensuring accuracy and ease of reference.Develop and update detailed user manuals and service documentation, including instructional videos and screenshots to enhance product usage understanding.

We are seeking a dynamic Growth Marketing Analyst Specialist to join our team at Zain Cash. In this pivotal role, you will harness data to inform marketing strategies and enhance customer engagement. You will be responsible for transforming data into actionable insights that will shape our approach to business challenges. Your expertise will also be vital in monitoring and optimizing cross-selling and up-selling campaigns to boost our active customer base.Key ResponsibilitiesDevelop and execute comprehensive market research plans, track trends, and analyze competitors’ activities to create updated market reports that provide crucial insights for decision-making.Analyze data and generate insightful reports and dashboards, presenting key performance indicators (KPIs) to optimize Customer Value Management (CVM) activities and enhance customer value.Utilize customer profiling and available data to segment customers geographically, demographically, psychographically, and behaviorally, enabling targeted marketing campaigns.Effectively communicate complex data in a straightforward, actionable manner.Visualize data optimally for various use cases to drive insights.Transform data into a format suitable for rigorous analysis.Innovate new frameworks for data collection and build tools to automate this process.Explore extensive data sets to extract valuable information.Create comprehensive reports and presentations for business applications.Develop and manage cross-selling and up-selling campaigns across all channels to increase revenue and enhance customer engagement.Implement retention programs and campaigns to ensure long-term customer commitment and maximize lifetime value.Identify opportunities for forecasting, statistical modeling, segmentation, and data-driven analysis to enhance customer acquisition, retention, and value extraction strategies.Conduct data mining processes to uncover patterns and relationships related to subscriber forecasting, churn rates, customer segmentation, and behavior profiling.Support the development and implementation of marketing plans for the Business Marketing segment to drive customer retention and acquisition.Monitor and analyze post-launch results of promotional campaigns, updating dashboards with insights on uptake, targeted segments, additional revenues, and channels used.Assist in building business cases for new promotional campaigns by forecasting expected uptake based on historical data and target segments.

Join our passionate team at Jobs for Humanity as a Customer Service Representative in Amman, Jordan! We are seeking dedicated individuals who excel in delivering exceptional customer service in a dynamic call center environment. If you are enthusiastic about helping others and possess the skills to manage customer inquiries with professionalism, empathy, and efficiency, we want to hear from you!Respond to incoming calls in a professional and courteous manner, addressing customer inquiries and concerns with a solutions-driven mindset.Deliver accurate information regarding our products and services while maintaining detailed and organized call documentation.Effectively resolve customer issues by actively listening to their needs and implementing tailored solutions.Adhere to established scripts and guidelines while adjusting your communication style to accommodate individual customer requirements.Handle multiple tasks concurrently, including call management, data entry, and documentation, while ensuring accuracy and a keen attention to detail.Collaborate with team members and supervisors to share best practices and provide support to colleagues in delivering outstanding customer service.Meet and exceed performance targets and quality standards while maintaining a positive and professional demeanor.Escalate complex issues to the appropriate departments or supervisors when necessary.Contribute to a supportive and inclusive team environment by demonstrating reliability, resilience, and adaptability to work on a rotational schedule.

Join our dynamic team as a Digital Marketing Specialist at Syngenta Group, where you will play a crucial role in elevating our brand presence and driving digital strategies that resonate with our audience. Your expertise will help us enhance our online visibility and engagement through innovative marketing campaigns and data-driven insights.

Join our dynamic team at Syngenta Group as a Business Support Specialist, where you will play a vital role in enhancing operational efficiency and driving business success. This position involves providing essential support to various business functions, ensuring smooth operations, and facilitating effective communication across departments.

We are seeking a skilled Federal Contracts Specialist to join our team at Basmaya For General Trading & Logistic Solution Co. In this role, you will leverage your extensive knowledge of federal contracting to provide comprehensive contract support for our business operations.The ideal candidate will possess a strong background in federal contracts, United Nations contracts, and NGO contracts, along with a solid understanding of federal law, terms, and conditions.Applicants should have a minimum of 2-5 years of relevant experience in this field. Preference will be given to candidates holding American or British citizenship residing in Amman, Jordan, or those willing to relocate.Key Responsibilities:As a Contracts Specialist, you will be responsible for ensuring compliance with federal regulations and providing expert advice on contract terms.Other Duties:Please note that this job description is not exhaustive and may evolve as per business needs.

As an Area Operations Specialist at Delivery Hero, you will play a pivotal role in optimizing our delivery processes and enhancing operational efficiency across the region. Your responsibilities will include analyzing performance metrics, streamlining operations, and collaborating with local teams to implement best practices. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about improving customer satisfaction.

Key Responsibilities1. System Configuration & Technical SupportConfigure Treasury products, various deal types, pricing parameters, yield curves, and market conventions to optimize system functionality.Maintain and manage static data, user profiles, access rights, workflows, and system parameters to ensure seamless operations.Conduct daily system monitoring that includes overseeing market data feeds and managing end-of-day processes.Perform Level 2 incident troubleshooting, root-cause analysis, and effective issue resolution.2. Integration & Data ManagementFacilitate integration between Treasury systems and Core Banking, GL/Finance, Risk/ALM, Market Data, and reporting tools to streamline processes.Monitor and troubleshoot various interfaces such as API, messaging queues, SFTP, and batch jobs.Ensure data consistency, pricing accuracy, exposure calculations, and file transfers are validated and reliable.Collaborate with Database Administrators on performance tuning and data cleanup initiatives.3. Testing, Upgrades & EnhancementsActively engage in System Integration Testing (SIT) and User Acceptance Testing (UAT) for new releases, patches, or configuration changes.Assist in implementing new Treasury products or functionalities, ensuring alignment with business needs.Document procedures, system configurations, and create user guides for ease of use.Participate in audits, compliance checks, and operational risk assessments to adhere to regulatory standards.4. User Support & TrainingProvide support to Treasury Front Office, Middle Office, Back Office, Finance, and Risk teams by addressing system-related queries.Deliver training on new features, enhancements, and workflows to keep teams updated.Act as a subject matter expert (SME) for daily operational issues and challenges.Offer Level 1 support for Treasury Front, Middle, and Back Office teams.

Jeeny is looking for a Senior Talent Acquisition Specialist in Amman to help shape the future of its team. This role focuses on finding and attracting skilled professionals who share the company’s values and drive for quality. What you will do Develop and implement recruitment strategies tailored to the company’s hiring needs. Work closely with hiring managers to understand role requirements and team goals. Enhance the employer brand to appeal to a broad range of candidates. Streamline hiring processes to create a better experience for candidates. Role overview This position calls for a mix of strategy and hands-on recruiting. The Senior Talent Acquisition Specialist will use experience and insight to improve how Jeeny finds and hires new team members, ensuring the company continues to grow with the right people.

Join Unifonic, a vibrant startup recognized as a Great Place to Work®, transforming the communication landscape through our innovative CPaaS (Communication Platform as a Service) solutions. With a dedicated team of over 400 passionate professionals, we strive to provide exceptional experiences for more than 5,000 client-focused companies.At Unifonic, we foster a collaborative and enjoyable work environment where creativity flourishes and fresh ideas are welcomed. As proud shareholders, we embody the spirit of Unifonic in everything we do. Become a part of our exciting journey!Meet the Team!The Client Services team at Unifonic is committed to ensuring our clients receive unparalleled support. As the primary contact for our clients, you will play a pivotal role in building enduring relationships. We collaborate closely with clients to understand their unique needs, helping them leverage our services to fulfill their business objectives. If you have a passion for customer service and a proactive mindset, you will excel in our fast-paced, dynamic environment.Your Role:As a Customer Support Engineer, you will handle intricate support issues that vary in priority and must be resolved within established service levels. You will collaborate with multiple stakeholders to perform daily tasks while representing the company in a supportive manner.Key Responsibilities:Address client inquiries and work with vendors to resolve issues as first and second-line support via email, phone, and remote access.Manage daily operations related to the company's products and services, including reporting, project performance monitoring, and issue tracking.Provide comprehensive training in areas of expertise, product knowledge, and integration.Ensure the availability of technical infrastructure, systems, products, and services.Collaborate with cross-functional teams to create a seamless client experience and identify new product or feature development opportunities.Facilitate effective communication among stakeholders.Act as a coach and trusted advisor to valued clients.Document and communicate best practices for ongoing management and operational problem-solving.

Join a vibrant startup recognized as a Great Place to Work®, Unifonic is at the forefront of transforming business communications through innovative SaaS solutions. Our team of 500 enthusiastic Unifones is committed to providing exceptional experiences to over 5000 customer-focused companies. We foster a fun and collaborative culture that inspires creativity and the sharing of new ideas. As active shareholders in our venture, we’re not just a team; we’re a community. Be part of our mission and help shape the future of communication!About the Role:We are seeking a motivated Customer Solutions Consultant to join our Revenue team. In this pivotal role, you will facilitate digital transformation for our clients by leveraging cloud communication solutions. You will collaborate with a virtual team of sales professionals, engineers, and support staff to ensure client success. Your responsibilities will include nurturing customer relationships, guiding strategic direction at the CXO level, and acting as a trusted advisor to optimize their cloud communication strategies.Your Contributions Will Include:Acting as a technical liaison between sales and product development to drive deals and assist in solution design, quoting, proposals, RFP responses, and necessary documentation.Gaining a thorough understanding of conversational automation platforms, their capabilities, and the challenges they address across various industries.Participating in meetings with sales teams to comprehend customer challenges, requirements, and business objectives, while recommending suitable solutions.Engaging in problem escalation and proactive projects to enhance client efficiency when using our products.Conducting product demonstrations and pilot programs to illustrate our value proposition to potential and existing clients.Providing insightful, prioritized feedback to Product Management, Sales, Support, and Development based on client business cases.Creating and executing Success Plans for designated customers.Overseeing daily Customer Success operations for assigned accounts.Promoting customer adoption of Unifonic services while minimizing churn.Supporting Sales/Account Management teams in upselling and cross-selling initiatives.

About Us: At Seesaw, we are a trusted partner for over 25 million educators, students, and families globally, dedicated to delivering an unparalleled primary learning experience. Our platform provides a comprehensive suite of award-winning tools, resources, and supplementary content designed to empower teachers in delivering joyful and inclusive instruction. Through engaging lessons, digital portfolios, and effective two-way communication features, we keep educators, administrators, and families connected, ensuring continuous visibility into each student's learning journey and celebrating their successes. Our Mission: Seesaw is committed to offering every primary student joyful and connected learning experiences that establish a solid foundation for future success. Your Team: This part-time contractor position is integral to our Professional Learning team, composed exclusively of educators passionate about supporting every student's learning journey and fostering teacher success. Your Role: We are seeking an outstanding educator ready to leverage their expertise and skills to provide engaging and impactful training on Seesaw products for our clients, both in English and Arabic. This customer-facing role will position you as a solutions expert for Seesaw and Little Thinking Minds (LTM), assisting educators and administrators in their effective use of our products. You will facilitate Professional Development sessions for a diverse range of educators (and occasionally administrators) in virtual or onsite environments to drive successful outcomes with Seesaw products. Your Responsibilities: Deliver both virtual and onsite professional development and training to enhance the effective use of Seesaw and/or LTM. Regularly check your calendar, Slack, and email for updates from the team and scheduled sessions. Communicate with clients via email and phone to assist them in scheduling professional development sessions. Document and maintain notes pre- and post-session in designated systems, including sending follow-up resources to clients via email. Stay informed about the latest features of Seesaw and the support resources that may be necessary for our customers. Promptly escalate any customer issues that arise, assisting in resolution and communicating updates as necessary.

Join AlGooru as a CRM & Lifecycle Specialist!At AlGooru, we are on the lookout for innovative Growth talents to elevate our customer engagement strategies. As the leading private tutoring platform in Saudi Arabia, we are the first to be licensed by the National E-Learning Center (NELC). Our mission is to provide tech-enabled, personalized educational support to students of all ages and backgrounds, including K-12, university, and professional learners.With support from prominent local, regional, and international investors, including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, and Hub71, we are committed to transforming education through technology.Fun fact: The name AlGooru is inspired by the Sanskrit word “Guru,” which means a mentor or expert!Your Role:Lead the creation and implementation of CRM strategies focused on enhancing customer retention, engagement, and lifetime value.Craft and refine personalized customer lifecycle journeys across diverse interactions.Leverage data-driven insights to improve customer communication and automate marketing initiatives.A Day in Your Life:Execute CRM strategies that bolster customer acquisition and retention across various channels including WhatsApp, SMS, and push notifications.Design and enhance customer journeys tailored to different user segments based on behavior.Collaborate with marketing and data teams to identify impactful customer segments for targeted messaging.Implement automated marketing workflows for timely and relevant customer communications.Monitor and analyze CRM and lifecycle campaign performance, pinpointing areas for improvement.Align CRM objectives with broader business goals by working closely with marketing, sales, and product teams.Utilize our CRM tool (HubSpot) to manage customer data and support lifecycle marketing campaigns.

As a vital member of our team, the Field and Partner Marketing Specialist will spearhead impactful marketing initiatives across the region, ensuring measurable business growth. This position is responsible for the comprehensive planning, execution, and analysis of marketing strategies, directly contributing to our business objectives.This hands-on role demands a proactive approach in event execution, maintaining accountability for lead quality, pipeline influence, and revenue generation. You will collaborate extensively with both internal teams and external partners.Working closely with Sales and Partnerships, you’ll translate business priorities into effective marketing programs, leveraging data insights to optimize outcomes and maximize ROI.Key Responsibilities:Organize and execute 10 to 12 field and partner events quarterly in designated markets.Collaborate with internal teams to create and implement integrated marketing initiatives that align with immediate and long-term business goals.Develop co-marketing strategies with partners including AWS, Microsoft, and other strategic technology providers.Engage with Sales and SDR teams on account targeting, managing invitations, tracking attendance, and conducting post-event follow-ups.Ensure precise lead capture and qualification, facilitating timely handover to Sales.Monitor and report on event performance metrics, including revenue influence, SQLs generated, and lead-to-SQL conversion rates.Maintain event trackers and dashboards, ensuring high data accuracy in CRM updates.Identify and enhance underperforming activities through improvements in format, messaging, or execution.Support various engagement formats including roundtables, executive dinners, webinars, roadshows, and partner events.

Location: JordanEmployment Type: Full-Time (3-Month Contract)Project Start Date: February 1st, 2026Job OverviewJoin a distinguished organization in Jordan as a Customer Service Representative for a full-time, 3-month contract beginning on February 1st, 2026. We are looking for a candidate who is dedicated to providing exceptional customer service, possesses professionalism, and can effectively manage inquiries while adhering to high service standards.Key ResponsibilitiesManage both inbound and outbound customer inquiries through phone and email.Deliver accurate information regarding products, services, and company policies.Address and resolve customer complaints and issues promptly and professionally.Keep comprehensive and detailed records of customer interactions.Escalate complex issues to appropriate departments as needed.Ensure customer satisfaction and high service quality at all times.Adhere to company guidelines and service standards consistently.RequirementsPossession of a Bachelor’s degree.Prior experience in customer service or a related field is preferred.Proficient English language skills are essential.Flexibility to work in shifts.Strong communication and interpersonal skills.Professional demeanor with excellent problem-solving capabilities.Commitment to working full-time for the entire 3-month period.What’s OfferedFull-time position for 3 months.Coverage under Social Security.Opportunity to collaborate with a reputable organization.Supportive and professional work environment.Competitive compensation package.

Design and execute comprehensive performance management, compensation, benefits, and job replacement initiatives that align with the strategic goals of the Bank.Continuously assess and refine HR policies to elevate employee satisfaction and engagement.Evaluate and enhance the effectiveness of HR programs across the Bank's branches and subsidiaries.Ensure equitable and competitive salary structures; perform market benchmarking to maintain competitiveness.Oversee the administration of employee incentives and benefits, recommending changes to uphold fairness and market alignment.Conduct salary surveys and pay equity analyses, advising on adjustments necessary to retain top talent.Manage job description frameworks, performance management systems, and employee development strategies.Facilitate talent management, career progression planning, and succession strategies.Collaborate with management to identify and resolve performance-related challenges effectively.Contribute to business continuity and emergency response planning to bolster operational resilience.

Join the Bank of Jordan, a distinguished financial institution dedicated to excellence and community engagement. We are on the lookout for a talented Customer Relationship Manager - Liabilities. In this pivotal role, you will cultivate and manage relationships with our valued customers, specifically focusing on liabilities. Your commitment to providing outstanding customer service and tailored banking solutions will be key to meeting their financial needs.At Bank of Jordan, we take pride in our innovative approach and our dedication to serving a diverse clientele. As a Customer Relationship Manager - Liabilities, you will play an essential role in enhancing our banking services and positively impacting the community.Key ResponsibilitiesDevelop and manage relationships with major deposit sources, ensuring flexibility in attracting or dispensing deposits to align with the bank's liquidity needs.Identify key customer segments within targeted institutions to create comprehensive sales strategies aimed at attracting new deposits and clients.Nurture relationships with corporate and commercial clients, addressing their needs for banking services and products, while collaborating with account managers.Promote bank services and products through direct sales and cross-selling initiatives to achieve departmental and organizational sales goals.Engage in activities to expand the customer base, enhancing market share through effective cross-selling strategies.Maintain regular communication with customers to assess their needs, respond to inquiries promptly, and ensure high levels of customer satisfaction.Coordinate with corporate customer service and implementation teams to fulfill customer requests and obtain necessary approvals.Present banking service proposals to corporate clients after securing required approvals.Conduct field visits to maintain and strengthen client relationships.