Customer Support Representative

Role Overview Heimstaden is hiring a Customer Support Representative in Amsterdam. This position serves as the first point of contact for customers, handling questions and requests across multiple channels. The aim: deliver prompt, helpful service and ensure customer satisfaction with every interaction. What You Will Do Respond to customer inquiries through …

Join Assent as a German-speaking Customer Support Representative, where you will be the voice of our company, assisting customers with their inquiries and ensuring their satisfaction. This role requires a keen understanding of customer needs and the ability to provide effective solutions in a timely manner.

In de rol van Customer Support Specialist bij Funda ben jij de schakel tussen makelaars en ons platform. Geen vraag is hetzelfde en dat maakt jouw werk dynamisch en uitdagend.Jij stopt niet bij een oppervlakkig antwoord; je duikt dieper in de problematiek om het werkelijke probleem te begrijpen. Je bent proactief en wilt herhaling van vragen in de toekomst voorkomen.Als Customer Support Specialist ben je verantwoordelijk voor het snel en effectief ondersteunen van makelaars. Je denkt mee over verbeteringen en draagt actief bij aan de optimalisatie van ons platform.Jouw verantwoordelijkhedenJe biedt ondersteuning aan makelaars via e-mail en telefoon met hun vragen over Funda.Je adviseert hen over hoe ze het platform optimaal kunnen benutten en hun zichtbaarheid kunnen vergroten.Je verzamelt, analyseert en rapporteert vragen en issues aan de relevante teams.Je signaleert terugkerende problemen en zorgt ervoor dat deze worden aangepakt.Je deelt jouw inzichten en ervaringen tijdens teammeetings en denkt actief mee over verbeteringen.Jouw teamJe maakt deel uit van het Support team binnen Customer Success, samen met zeven andere Customer Support Professionals. Jullie werken samen aan het eerste contact met makelaars en zijn essentieel voor de klanttevredenheid bij Funda.Jullie starten de dag met een teamoverleg om te bespreken wat er speelt en waar verbeteringen mogelijk zijn. Jullie ondersteunen elkaar en zorgen ervoor dat waardevolle inzichten worden gedeeld.

Your Role as a Customer Support SpecialistInsurance can often be dull, intricate, and filled with fine print. However, at Insify, we are revolutionizing the industry by creating the most advanced business insurer in Europe, tailored specifically for entrepreneurs and freelancers. We prioritize speed and transparency, eliminating unnecessary hassles.As the new face and voice of our customer service, you're not just a 'helpdesk employee'; you become a true ally to entrepreneurs.What You Will Do:You will be at the heart of our operations, engaging with passionate entrepreneurs who need assistance in safeguarding their dreams.Be the Hero: You will respond to inquiries via chat, phone, and email. Forget scripts; you’ll engage in genuine conversations.Collaborate for Improvement: If you notice recurring issues faced by customers, you will identify these challenges and work closely with our developers to enhance our product.Facilitate Onboarding: You will guide new customers effortlessly through the onboarding process, ensuring they are insured in just two minutes.Quality Above All: Your goal is not merely to 'resolve quickly' but to deliver a 'stunning experience'.

Euronet's YourCash division is seeking dedicated Customer Support Consultants in Amsterdam to enhance our service offerings. As a Customer Support Consultant, you will play a vital role as the primary point of contact for both internal and external clients. You will assist customers over the phone and via email, providing expert advice and information while ensuring that any issues are addressed with the utmost care. Your focus will be on delivering exceptional customer service.Your Responsibilities: Monitor and log customer requests and error reports; Escalate issues internally when necessary; Advise clients and partners on best practices; Proactively monitor ATM operations; Analyze transaction data to improve service quality;

flexbee is looking for a Customer Service Representative to join the team in Amsterdam for a temporary assignment. This role offers a chance to work at an international logistics provider, handling both administrative tasks and direct customer contact. Role Overview This is a full-time, temporary position expected to last about 3 months. The schedule is Monday through Friday, 08:00 to 17:00 (40 hours per week). The Customer Service Representative serves as the main contact for international customers, responding to inquiries and coordinating closely with the logistics team. Main Responsibilities Review and update open emails each morning Monitor shipment statuses throughout the day Work with the logistics team to resolve complaints and set deadlines Keep customers informed about agreed deadlines and solutions to their concerns Update customers on the arrival and departure times of their orders Compensation and Benefits Full-time position (40 hours per week) Gross monthly salary between €2900 and €3200, depending on experience Travel allowance of €0.23 per kilometer 25 vacation days 8% holiday pay Pension scheme Social company events, including team outings and Christmas parties Opportunities for growth within the organization A self-reliant role as a key link within the warehouse Direct employment with our partner Location This position is based in Amsterdam, Noord-Holland, Nederland.

As the Lead Customer Support Specialist at Funda, you will do more than just address customer inquiries; you will identify patterns, seize opportunities, and implement improvements. Your mission is to ensure customers receive prompt and effective support while actively contributing to the enhancement of our service for the future. You will maintain a close connection to day-to-day operations, possess a commercial mindset, and stay attuned to the needs of both Funda and our clients. Seamlessly collaborating with stakeholders from Product, Marketing, and Sales, you will translate insights from customer interactions into concrete enhancements.Your Role at a GlanceIn this pivotal position, you will lead the Customer Support team, driving the quality and efficiency of our service forward. Your active involvement in daily operations will enable you to identify growth opportunities and foster an environment where team members take ownership and excel.You will navigate a diverse and sometimes complex landscape of systems, processes, and customer inquiries, remaining organized, agile, and focused on prioritizing effectively.Simultaneously, you will serve as the crucial link between our customers and Funda. By translating inquiries, feedback, and trends from real estate agents and consumers into actionable improvements across our products, processes, and commercial strategies, you will help us not only respond to current needs but also anticipate future ones.Your ResponsibilitiesLead the Customer Support team, focusing on KPIs such as customer satisfaction, response times, and service quality.Coach and develop team members, ensuring efficient use of their time to provide optimal customer assistance through regular check-ins and development discussions.Transform customer data into insights and enhancements for our Product, Marketing, and Commercial teams.Continuously improve processes and tools to align with practical applications.Identify trends, bottlenecks, and commercial opportunities, ensuring they are addressed.Participate in operational tasks as needed and represent Funda to partners and real estate organizations.Your TeamYou will be part of the Customer Success domain, leading a team of seven dedicated Customer Support professionals. Together, you are the first line of support and the intelligent filter for Funda, collaborating daily with colleagues from various departments.

As a Customer Support Specialist (Customer Experience Specialist), you will be the first point of contact for both customers and salon partners of Treatwell. You will possess extensive knowledge of all things related to Treatwell, confidently providing support for a variety of inquiries — from utilizing our salon software to addressing any disappointing service experiences.You will work efficiently, manage multiple tasks simultaneously, and maintain a positive attitude and friendly service in every interaction. Reporting to the Customer Experience Team Lead, you will thrive in an international environment with the opportunity to work 40 hours per week, Monday through Friday.Your Responsibilities:Deliver exceptional customer service at every touchpoint.Utilize tools like Salesforce and Slack to track information and communicate effectively with your team.Resolve issues and facilitate constructive conversations between our customers and partners.Handle a wide array of customer inquiries with confidence and ease.Alongside providing support, you will have the chance to enhance your commercial skills by advising our salon partners and assisting them in growing their business.About You:You possess strong verbal and written communication skills in both Dutch and English.Knowledge of additional languages (French, German) is a plus.You have a keen eye for detail, without compromising efficiency.You are well-organized, effectively planning your day to achieve goals and targets.You are flexible and available from Monday to Friday.You maintain a positive mindset and take proactive responsibility for your work.About Treatwell:Hi, we are Treatwell. Nice to meet you.We are a team of 800 (and growing) passionate and talented individuals across Europe. We provide the smartest salon software in the industry, connected to Europe’s largest booking platform. We collaborate with over 50,000 salon partners in 13 countries and process more than 8 million bookings each month. And... take a breath.But we are far from finished. We are amidst an exciting digital revolution in the hair & beauty sector.If this excites you, this may be the perfect role for you.What We Offer You:28 vacation days, plus national holidays.A competitive monthly bonus based on performance.Monthly €40 voucher via our benefits platform Alleo – so you can treat yourself.Support for mental health through our partnership with OpenUp.Opportunity to utilize our innovative tools and resources.

Your Role as a Customer Support Specialist Insurance can often be tedious, complicated, and filled with fine print. At Insify, we are changing the game. We are building the most modern business insurer in Europe, tailored specifically for entrepreneurs and freelancers. No fuss, just speed and transparency. As the new face (and voice) of our customer service, you won’t just be a 'help desk agent.' You will be a true ally to entrepreneurs. What You Will Do: You’ll be at the core of our operations. You will engage with passionate entrepreneurs daily who need assistance in protecting their dreams. Be the Hero: You will respond to inquiries via chat, phone, and email. No scripts here, just genuine conversations.Contribute to Improvement: If you notice customers repeatedly facing the same issue, you will pinpoint it and collaborate with our developers to enhance our product.Facilitate Onboarding: You will guide new customers smoothly through the process, ensuring they are insured within two minutes.Quality First: You won't aim for quick resolutions but rather strive to provide a 'wow experience.'

Join our dynamic team as a Customer Service Representative at bleeve, a rapidly growing company focused on making homes and communities more sustainable. Your primary goal will be to answer all inquiries related to sustainability in the built environment with a friendly demeanor.Do you see yourself in this role?You possess excellent communication skills, patience, and your dedication brings joy to our customers.Your customer-centric approach ensures no question goes unanswered.You are available for 32, 36, or 40 hours per week*You have a passion for sustainability and are eager to contribute to the energy transition.* Our hours of operation are from 09:00 to 17:30Your Responsibilities Will Include:Focusing on addressing incoming inquiries via phone, email, and chat during our operating hours.Identifying customer issues and providing feedback to improve our services, keeping abreast of developments in other teams.Your weekly schedule will roughly consist of:90% of your time assisting customers through various communication channels.5% dedicated to internal coordination and meetings.5% for staying informed about trends in the energy transition.Who Will You Work With?You will collaborate with a diverse team of customer service colleagues who share a passion for sustainability. Together, you'll learn, share knowledge, and provide advice, celebrating achievements such as helping over 30,000 residents in the first half of 2024! Interested in meeting your future teammates? Check out our customer service circle at Rel.What We Offer:Primary Employment Benefits:The salary range for this position is €2,700 to €3,300 gross per month, plus 8% holiday pay, based on 40 hours and your experience, knowledge, and skills. The lower end of the range applies to those who need to grow in certain aspects of the role to perform independently, while the upper end is for those who demonstrate the ability to carry out the responsibilities autonomously during the hiring process.

Role overview Domino's Pizza in Amsterdam is looking for a Customer Service Representative. The main focus of this position is to assist customers and ensure each order and inquiry is managed efficiently. What you will do Take customer orders over the phone Respond to questions about menu items and services Handle and resolve customer concerns as they arise Who succeeds in this role This job fits people who like speaking with customers and can keep things organized, even when the pace picks up.

About the RoleJoin Insify as a Working Student in Customer Support, where you will play a pivotal role in ensuring our customers receive an exceptional experience. We aim to make insurance straightforward, fair, and human-centric. You will help shape our customer experience and service, elevating it to new heights in the insurance industry.As a Customer Support Expert, your responsibilities will include:- Assisting customers via email, chat, and phone;- Continuously enhancing the customer experience;- Exceeding customer expectations through quality service;- Contributing to product and process improvements from a customer viewpoint;- Unlimited potential for professional growth in your career.

This position is On Site Customer Support Agent - Dutch speaker At SumUp, we are passionate about empowering small businesses around the globe by simplifying their payment processes and helping them thrive. As a pioneering global FinTech company, our mission is to create the first-ever universal brand for card acceptance. Already, small businesses in over 33 countries trust SumUp to facilitate their payments. We are assembling a dedicated team that supports each other and our merchants. Join us in making card acceptance accessible to all! In this role, you will provide exceptional support to our POS users!

Who We Are:At Brooks Running, we are passionate about the power of movement. We are committed to crafting exceptional gear and experiences that inspire individuals to embrace their vitality—be it through an invigorating mindset, a profound sensation, or crossing the finish line.Our team thrives in a vibrant culture that fosters excitement, encourages collaboration, sparks creativity, and drives innovation.Our core values unite us and propel our success:Runner First: We prioritize the needs of runners.Word is Bond: We honor our commitments.Champion Heart: We strive for excellence in all endeavors.There is no “I” in Run: We embrace generosity and teamwork.Keep Moving: We seek daily opportunities for movement, as joy is kinetic!We welcome individuals from all backgrounds who aspire to inspire others through movement—after all, we are all journeying towards something greater. Let’s run together.Your Role:The Customer Service Representative serves as a vital operational support function within our Sales Team, rather than a traditional contact center position. As the primary contact for Brooks retailers in the Benelux region and assigned Sales Representatives, you will uphold the high standards of customer service excellence established by the Brooks Customer Service team while actively seeking opportunities to enhance our service.Our Customer Service team meets the needs of retailers and the Sales team by cultivating strong relationships and providing essential support in order processing, tracking, and performance reviews, as well as sharing in-depth product knowledge. You will play a crucial role in facilitating communication among colleagues in the field, while also liaising daily with Finance, Sales, Operations, and Marketing.

Greetings! We're thrilled to have you here! Are you in search of a new career path or simply exploring your options? If so, you may have found your next opportunity!As a pivotal member of Lightspeed’s Support team, you will serve as the primary contact for our valued customers seeking assistance, addressing a diverse range of inquiries from general education to in-depth hardware/software troubleshooting.Collaborating closely with various global teams at Lightspeed, your responsibilities will include investigating, diagnosing, testing, and resolving issues faced by our hospitality clients during their service operations.

About Us At SumUp, we champion the everyday hero—the local entrepreneurs who pursue their dreams with determination and transform their passions into thriving businesses. Our focus is on small business owners, which drives us to create powerful, user-friendly financial solutions that help them operate and grow their enterprises. With a team-oriented mindset, our diverse teams across Europe, South America, and the United States collaborate to ensure that entrepreneurs can excel at what they love most. Position Overview As a Field Sales Representative, you will forge strong relationships with local entrepreneurs on a daily basis, demonstrating how SumUp’s products and solutions empower them to work smarter and more efficiently. With our extensive product range, you will provide tailored solutions and serve as a trusted advisor. You will be part of an ambitious Field Sales team, seeking individuals who are passionate about sales, driven to succeed, and have a proven track record of exceeding targets. Our mission? To support and empower even more entrepreneurs—and we need your talent to achieve that. Your Responsibilities Identify and approach local entrepreneurs in your region, focusing on small and medium-sized enterprises. Conduct personal conversations and deliver persuasive product demonstrations that illustrate how SumUp makes a difference. Effectively communicate the unique value of our products while professionally addressing customer needs and objections. Proactively generate new leads and build a robust sales pipeline through networking, referrals, and targeted actions.

Ben jij de klantgerichte topper die onze klanten blij maakt? Zoek jij een dynamische rol waar je je communicatieve vaardigheden kunt inzetten? Dan is deze functie perfect voor jou!Jouw rolAls Customer Service Officer ben jij het eerste aanspreekpunt voor onze gewaardeerde klanten. Je beantwoordt hun vragen, denkt actief mee over oplossingen en schakelt soepel tussen klanten en interne teams zoals Sales en Planning. Je bent het visitekaartje van QUATRA: vriendelijk, professioneel en servicegericht. Je maakt deel uit van een enthousiast en ambitieus team waarbij geen enkele dag hetzelfde is. Of het nu gaat om telefonische, e-mail, chat- of sociale media-interacties; jij zorgt ervoor dat onze klanten zich gehoord en geholpen voelen.Wat ga je doen?Beantwoorden van klantvragen (voornamelijk B2B) via telefoon, e-mail, chat en sociale media;Proactief contact opnemen met klanten voor service- of ophaalafspraken;Monitoren van berichten en incidenten van chauffeurs;Klanten en leveranciers informeren over onze diensten;Klantbehoeften signaleren en doorverwijzen naar de juiste afdelingen;Klachten opvolgen en zorgen voor een passende oplossing;Klantgegevens beheren en verwerken in ons CRM-systeem (Odoo);Bijdragen aan de voortdurende verbetering van onze service.

Hello and welcome! Are you on the lookout for an exciting new role? Or maybe just browsing the job market? If so, you might have found your next opportunity!As a vital member of Lightspeed's Support team, you will serve as the initial contact for our customers seeking assistance. Your expertise will help address a diverse array of inquiries ranging from general guidance to in-depth hardware and software troubleshooting.Collaborating closely with various international teams at Lightspeed, your role will involve investigating, troubleshooting, testing, and resolving technical challenges faced by our hospitality clients during their service operations.Your Key Responsibilities:Collaborate with a truly global, multilingual support team operating 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage positively and knowledgeably with hospitality customers, partners, and Lightspeed team members, ensuring we maintain our Gold Class support standard through phone, chat, and email communications.Utilize effective troubleshooting techniques to swiftly identify customer issues and provide prompt, suitable solutions.Document, track, and resolve customer interactions using our support platforms.Aid in identifying, reproducing, and escalating product issues to our Quality Assurance team, ensuring thorough resolution tracking with customers, partners, and Lightspeed staff.Champion improvements to our products and services.Work within a schedule to guarantee high availability of support for our customers, in collaboration with your manager.What You Bring to the Team:Prior experience in customer service or technical support, with a strong focus on delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms such as iOS, Android, OSX, and Windows.Bonus Qualifications:Experience interacting with customers via phone, email, and ticketing systems.

Join us as a Customer Service Representative at our rapidly growing company dedicated to sustainable housing and community improvement. Your primary goal is to assist customers with inquiries about sustainability in the built environment, all while providing a warm and friendly experience.Do you identify with the following?You possess excellent communication skills, patience, and your dedication ensures our customers are always satisfied.You are customer-focused and ensure no question goes unanswered.You are available soon for 32, 36, or 40 hours per week.You have a passion for sustainability and are eager to contribute to the energy transition.Key Responsibilities:Your main task is to respond to incoming inquiries via phone, email, and chat during our business hours.You will identify customer issues and concerns, allowing us to learn and improve—team collaboration is key.Your weekly schedule will generally consist of:90% of your time assisting customers through phone, email, and chat.5% dedicated to internal coordination and meetings.5% spent staying informed about the energy transition and related developments.Who will you work with?You will collaborate with fellow customer service colleagues, a diverse group passionate about sustainability. Together, we've achieved impressive milestones, having assisted over 30,000 residents in the first half of 2024! Curious about your future teammates? Check out the customer service circle.What we offer:Compensation:The salary range for this position is €2,700 to €3,300 gross per month, excluding 8% holiday pay, based on your experience and skills. The lower end of the range is for those who are developing their skills, while the upper end applies to candidates demonstrating a strong ability to perform independently.

Join Databricks as a Senior Designated Support Engineer specializing in Spark. In this pivotal role, you will work closely with customers to resolve complex technical issues, ensuring their success with our platform. You will leverage your expertise in data processing and analytical solutions to provide exceptional support, drive customer satisfaction, and contribute to the overall growth of our technology.