Incident Manager at funda | Amsterdam

Are you calm under pressure and thrive in a fast-paced environment? As an Incident Manager at Funda, you will play a pivotal role in ensuring our platform operates smoothly. When incidents arise, you assess the situation, identify priorities, and determine the impact on users. Your expertise enables you to provide clear updates to colleagues, real estate age…

At funda, we believe that scheduling a viewing should be as effortless as making a restaurant reservation. Currently, this process is often convoluted, involving forms, callbacks, and mismatched calendars. As a Senior Product Manager within Team Connect, you will work on solutions that directly connect consumers and real estate agents. We are currently developing a product that significantly automates the scheduling of viewings, easing the workload for agents.In this position, you will navigate a complex landscape of stakeholders, ranging from consumers and agents to internal teams at funda, and from industry organizations such as NVM to various partner companies. Your role will involve providing clarity, prioritizing effectively, and transforming ideas into solutions that deliver real value on our platform.Your Role at a GlanceAs a Senior Product Manager, you will translate funda's strategy into a clear vision and roadmap for your team. You will focus on a landscape filled with ideas, dependencies, and interests, ensuring your team develops solutions that genuinely impact our users.You will investigate where opportunities lie, validate assumptions with data and customer insights, and translate problems into clear product hypotheses. Furthermore, you will collaborate with developers, designers, and other teams to bring these solutions to life incrementally. Your interactions will not only be with colleagues at funda but also with external stakeholders such as agents, industry organizations, and partner companies. This blend of product development, stakeholder management, and large-scale impact makes this role particularly exciting.Key ResponsibilitiesDevelop and oversee the product vision and roadmap for Team Connect.Create solutions that enhance user interactions and connections on funda.Identify opportunities and challenges based on data, customer research, and strategic goals.Prioritize initiatives based on their impact, feasibility, and value to users and the business.Collaborate closely with engineers, UX designers, product marketing, and other product teams.Engage with external stakeholders, including agents, industry organizations, and partner companies.Your TeamYou will be part of Team Connect, a multidisciplinary group of backend, frontend, and Flutter developers, a UX designer, and QA specialists. Together, you will create solutions that bring consumers and professionals closer together on the platform.

At Funda, the foundation is laid: figures, reports, and processes are in place. Now it’s time to elevate our financial strategy with greater coherence, precision, and foresight.As a Business Controller at Funda, you will spearhead this next phase, enhancing our financial operations to ensure insights are not only accurate but also provide strategic direction. Your impact will resonate throughout the entire organization.Your Role at a GlanceIn the position of Business Controller, you will be fully accountable for the Business Control function. You will work independently to shape and advance the financial planning and control cycle. Building on our existing structure for budgeting, forecasting, and management reporting, you will refine these processes into a guiding cycle that steers the organization forward. This is an exciting time for Funda as we embrace change, requiring an expert who can bring order and strategic vision while also having the freedom to shape the role as you see fit.Collaboration with the CFO and engagement with teams across the organization—from Product to Commercial and Tech—will empower you to influence how Funda navigates and thrives.Your ResponsibilitiesStructure and manage the financial planning cycle, including annual budgets, rolling forecasts, and scenario analyses.Develop and deliver monthly management reports for the CFO, Leadership Team, and Supervisory Board.Analyze performance data and translate figures into clear, forward-looking insights.Act as a sparring partner for various business units (Commercial, Strategy, Product, and Tech) on KPIs, OKRs, and business cases.Enhance tools, models, and data quality in collaboration with the Data & Analytics team.Your TeamYou will join our Finance team and report directly to the CFO. Our team is compact, sharp, and straightforward—we value clarity, concise communication, and honesty. Together, we are evolving toward a role as a strategic partner for the business. Within this team, you will shape and elevate the Business Control function.“We are continuously expanding Finance at Funda to become a strategic partner for the business. This role is pivotal in making that difference.”Roos van Ginkel, CFO

At funda, we believe you have it all.As a Frontend Engineer, you possess a holistic view of development. You’re not just skilled in coding; your creativity and precision shine through in your work with frameworks like Vue and Nuxt. While you may not identify as a full-stack engineer, your technical acumen allows you to engage confidently in discussions about API schemas and architectural strategies. If this resonates with you, we would love to hear from you!Your role in a nutshellYour day may begin with finalizing a pull request that enhances SSR performance on our homepage, ensuring a swift user experience during peak traffic. After a brief collaboration with a fellow Frontend Engineer, you’ll participate in a strategy meeting for an upcoming A/B test concerning a new filtering feature. You will align on technical approaches before diving into a fix for a minor UI bug at a specific breakpoint. And yes, there’s always time for lunch before you review a few pull requests.Your responsibilitiesAt funda, your code will touch the lives of millions searching for their dream homes. We are looking for someone with the following superpowers:Develop and maintain user interfaces serving millions.Collaborate seamlessly with your product team (design, backend, QA, product) within a Scrum framework.Review code and provide constructive feedback on pull requests.Contribute to the overarching frontend architecture and standards, ensuring consistency and quality.

At funda, we believe that a well-designed interface can transform chaos into clarity. Imagine a real estate agent who no longer struggles with administrative tasks, allowing them to focus on helping clients find their next home.Our mission extends beyond just homebuyers; we are also developing Funda Desk, a platform that empowers real estate agents to manage their listings, follow up on leads, customize their office profiles, and analyze market data. This complex ecosystem is where we need a talented Senior Product Designer.As a Senior Product Designer, you will not only design what users see on their screens but also contribute to the overall functionality of the product. You will bring structure to intricate systems and collaborate closely with engineers and product managers.Your Role in a NutshellYou will be working on Funda Desk, where real estate agents manage their daily workflows—from handling listings to tracking leads and analyzing market data.Funda Desk is a multifaceted product, with various features tailored to different types of properties. Your expertise will help clarify complex data, such as market demand, making it accessible through tools like the Vraagscan.As part of a multidisciplinary team, you will translate complex processes and technical requirements into clear, user-friendly solutions.Our approach is rooted in Lean UX principles: we research, design, test with users, and continuously improve. Additionally, you will aid in developing our design system to enable faster and more consistent designs and implementations across teams.Key ResponsibilitiesTranslate complex user flows and technical constraints into intuitive interaction design solutions.Conduct user research and validate ideas in collaboration with real estate agents.Work closely with engineers and product managers to bring concepts from ideation to implementation.Support the team with new product initiatives and ongoing projects.Contribute to the evolution of our design system for swift and consistent design outcomes.Your TeamYou will be part of a dynamic, multidisciplinary team with experienced colleagues, working together to innovate in the real estate sector.

Are you passionate about crafting intelligent and scalable solutions? Do you thrive in tackling complex systems alongside enthusiastic colleagues? As a Medior Backend .NET Engineer at Funda, you will develop software that empowers millions to navigate the housing market daily. From rapid search results to sophisticated data integration, your contributions will significantly enhance how the Netherlands discovers homes.Your Role at a GlanceIn this position, you will produce high-quality code for a platform that attracts tens of millions of visitors each month. You will utilize cutting-edge technologies such as .NET 8, Kubernetes, Azure, and event-driven architecture, deploying your code to production daily via Azure DevOps.Your responsibilities include full ownership of the services and features you develop, collaborating closely with colleagues to drive continuous improvements. This unique role offers the scale of Funda, the excellence of our codebase, and the autonomy to make a tangible impact.Key ResponsibilitiesEnhance and develop features that directly improve user experiences, such as accelerating search results or optimizing data streams for our calculation tools.Contribute to the evolution of our microservices architecture, ensuring systems remain stable, scalable, and easy to maintain.Diagnose and resolve issues, from identifying performance bottlenecks to implementing intelligent caching strategies.Collaborate with Funda's engineers, product designers, and product managers to transform innovative ideas into robust solutions.Conduct code reviews, share insights with team members, and learn from seasoned engineers.Take ownership of your code and ensure its quality even post-release.For additional insights, check out our Engineering blog: The benefits of having a lighthouse architectureYour TeamAt Funda, multiple scrum teams focus on various aspects of our platform, ranging from enhancing the search experience to revamping the system used by real estate agents for property management.

Begin jouw carrière bij funda als stagiair Marketing & Communicatie! Gedurende een periode van vijf maanden krijg je de unieke kans om praktisch aan de slag te gaan met diverse spannende projecten. Van het ontwikkelen van innovatieve content tot het mede-organiseren van evenementen voor makelaars, je zult een belangrijke rol spelen in ons team.Bij funda moedigen we je aan om vol gas te geven, terwijl we ook begrijpen dat het belangrijk is om te genieten van je ervaring. Je hebt de vrijheid om je creativiteit te uiten, nieuwe sociale formats te bedenken voor onze consumenten, en bij te dragen aan de communicatie rond nieuwe features voor makelaars. Jouw interesse en expertise staan centraal; jij bepaalt je eigen pad en wij bieden de begeleiding die je nodig hebt.“Wat ik zo leuk vind aan mijn stage bij funda is dat je echt onderdeel bent van het team en je je niet voelt als 'de stagiair'. Je krijgt veel verantwoordelijkheid en mag meewerken aan echte projecten, waardoor je ontzettend veel leert.” - Fleur, stagiair Marketing & CommunicatieJouw rol in het teamAls stagiair ben je een volwaardig lid van ons marketingteam, dat bestaat uit ongeveer vijftien professionals met diverse specialisaties. Je krijgt de kans om verantwoordelijk te zijn voor je eigen projecten en werkt samen aan verschillende communicatie-uitingen gericht op zowel consumenten als makelaars. Dit is een veelzijdige rol waarin je kennismaakt met verschillende disciplines binnen marketing.

Are you a strategic partner who can effectively merge commercial growth with long-lasting customer relationships? Do you thrive on managing strategic accounts, engaging multiple stakeholders, and driving progress—both with clients and internally? If so, this role at Funda is tailored for you.Your Role at a GlanceAs a Key Account Manager, you will oversee our largest accounts in your region. Your primary focus will be to cultivate sustainable partnerships with multi-location offices, helping them leverage Funda strategically for their growth.You will also champion the knowledge, feedback, and insights gathered from these accounts internally, taking ownership of how this information is utilized. You will lead the connection between internal teams, such as Product and Marketing, ensuring that Funda’s offerings, products, and services align better with real-world applications.While managing a manageable portfolio, you will guide clients through long-term processes. Decision-making often involves multiple stakeholders, requiring well-supported advice, clear data, and persuasive presentations and training sessions.Your Responsibilities Include:Establishing and enhancing relationships with the largest real estate agencies in your region.Developing and implementing strategic account plans for offices with multiple branches.Providing advice on visibility, positioning, and the utilization of Funda’s presentation packages and promotional products.Conducting periodic (quarterly) discussions based on data and performance insights.Identifying growth opportunities and assisting clients in capitalizing on them.Organizing and leading training sessions and presentations for agents, both at their locations and at Funda.Engaging key accounts actively in events, pilots, think tanks, and product development initiatives.Gathering market insights and leading discussions on how they can be integrated into Funda’s strategies.

In de rol van Customer Support Specialist bij Funda ben jij de schakel tussen makelaars en ons platform. Geen vraag is hetzelfde en dat maakt jouw werk dynamisch en uitdagend.Jij stopt niet bij een oppervlakkig antwoord; je duikt dieper in de problematiek om het werkelijke probleem te begrijpen. Je bent proactief en wilt herhaling van vragen in de toekomst voorkomen.Als Customer Support Specialist ben je verantwoordelijk voor het snel en effectief ondersteunen van makelaars. Je denkt mee over verbeteringen en draagt actief bij aan de optimalisatie van ons platform.Jouw verantwoordelijkhedenJe biedt ondersteuning aan makelaars via e-mail en telefoon met hun vragen over Funda.Je adviseert hen over hoe ze het platform optimaal kunnen benutten en hun zichtbaarheid kunnen vergroten.Je verzamelt, analyseert en rapporteert vragen en issues aan de relevante teams.Je signaleert terugkerende problemen en zorgt ervoor dat deze worden aangepakt.Je deelt jouw inzichten en ervaringen tijdens teammeetings en denkt actief mee over verbeteringen.Jouw teamJe maakt deel uit van het Support team binnen Customer Success, samen met zeven andere Customer Support Professionals. Jullie werken samen aan het eerste contact met makelaars en zijn essentieel voor de klanttevredenheid bij Funda.Jullie starten de dag met een teamoverleg om te bespreken wat er speelt en waar verbeteringen mogelijk zijn. Jullie ondersteunen elkaar en zorgen ervoor dat waardevolle inzichten worden gedeeld.

As the Lead Customer Support Specialist at Funda, you will do more than just address customer inquiries; you will identify patterns, seize opportunities, and implement improvements. Your mission is to ensure customers receive prompt and effective support while actively contributing to the enhancement of our service for the future. You will maintain a close connection to day-to-day operations, possess a commercial mindset, and stay attuned to the needs of both Funda and our clients. Seamlessly collaborating with stakeholders from Product, Marketing, and Sales, you will translate insights from customer interactions into concrete enhancements.Your Role at a GlanceIn this pivotal position, you will lead the Customer Support team, driving the quality and efficiency of our service forward. Your active involvement in daily operations will enable you to identify growth opportunities and foster an environment where team members take ownership and excel.You will navigate a diverse and sometimes complex landscape of systems, processes, and customer inquiries, remaining organized, agile, and focused on prioritizing effectively.Simultaneously, you will serve as the crucial link between our customers and Funda. By translating inquiries, feedback, and trends from real estate agents and consumers into actionable improvements across our products, processes, and commercial strategies, you will help us not only respond to current needs but also anticipate future ones.Your ResponsibilitiesLead the Customer Support team, focusing on KPIs such as customer satisfaction, response times, and service quality.Coach and develop team members, ensuring efficient use of their time to provide optimal customer assistance through regular check-ins and development discussions.Transform customer data into insights and enhancements for our Product, Marketing, and Commercial teams.Continuously improve processes and tools to align with practical applications.Identify trends, bottlenecks, and commercial opportunities, ensuring they are addressed.Participate in operational tasks as needed and represent Funda to partners and real estate organizations.Your TeamYou will be part of the Customer Success domain, leading a team of seven dedicated Customer Support professionals. Together, you are the first line of support and the intelligent filter for Funda, collaborating daily with colleagues from various departments.

Are you eager to gain valuable work experience at a leading brand that helps millions of people every day? As a Visual Design Intern at Funda, you will have the opportunity to unleash your creativity for five months and play a crucial role in bringing our brand and visual identity to life across all platforms.Your Internship at a Glance In this role, you will be an integral part of our in-house creative team. You will assist in implementing our brand identity across various formats, develop creative solutions, and translate concepts into striking and distinctive visuals, all while maintaining a fresh perspective and attention to detail.Richard, our Visual Designer and your future mentor, says: ‘In our small creative team, we accomplish a lot. From launching campaigns to creating banners ourselves. If there’s something we can’t do in-house, you’ll also help us coordinate with external partners.’ Your Responsibilities Contributing to creative marketing initiatives targeting various audiences, including consumers, real estate agents, and advertisers.Assisting in concept and campaign development: brainstorming ideas and bringing them to life with compelling imagery and design.Managing image editing for our content platforms, including our More Information section and For Agents section, as well as maintaining and optimizing our image bank.Assisting in the application of our new brand identity across various projects, such as landing pages, banners, and emails.Creating PowerPoint presentations for both internal and external communications. Your Team You will be working in the Creation & Production team – Funda’s in-house creative studio – which develops vibrant marketing communications for...

As a Senior Quality Assurance Engineer at Funda, you won't just be pressing buttons in hopes of breaking something. You will focus on enhancing the most elusive yet crucial attribute: quality. This involves ensuring that every line of code, every sprint, and every release you work on meets the highest standards, making you the esteemed A in Team Awesome.Your Role OutlineIn the position of QA Engineer, you hold the power to either decelerate processes or accelerate them. Your choice is clear: you will empower the team to achieve excellence, striving for an ambitious goal of continuous deployment that targets up to 10 releases a day.Your Key ResponsibilitiesTesting: Perform meticulous testing to discover defects, bugs, and other issues.Test Automation: Leverage your coding knowledge to create automated tests, simplifying the testing process for bug fixes and code alterations.Quality Assurance: Ensure that all software products align with established quality standards and specifications.Collaboration: Engage closely with developers, product managers, and stakeholders, fostering a team-oriented approach to testing by sharing your expertise.Explore more about our engineering journey in our blog post on why we transitioned from Selenium to Playwright.About Our TeamJoin a dynamic Scrum team that includes a Product Owner, a UX Designer, and a mix of Frontend and Backend Developers, while being an integral part of the QA practice at Funda.

Are you a passionate engineer who enjoys both establishing frameworks and engaging directly in development? As a Senior Backend Engineer at Funda, you will design, build, and scale systems that assist millions of potential home buyers and real estate professionals daily. Your role bridges technology, architecture, and product development, allowing your voice to influence our direction.Your Role at a GlanceIn this position, you will be a key player in Funda’s backend domain. Your responsibilities include designing scalable systems, enhancing the technical foundations of our platform, and developing features that make a direct difference to millions of users.You will be part of a dedicated product team while collaborating across various teams: uniting people, ideas, and projects to advance our technical capabilities. Utilizing cutting-edge technologies such as .NET 8, Kubernetes, Azure, event-driven architecture, and Terraform, you will help keep our systems intelligent, scalable, and prepared for the future.This role uniquely combines deep technical expertise, ownership, and an influential voice in our development processes.Your Responsibilities IncludeGuide your team in alignment with our lighthouse architecture and contribute to its ongoing enhancement.Design and optimize critical systems demanding high performance and reliability.Tackle complex challenges related to scalability, data streams, and systems integration.Collaborate with product managers and designers to ensure technical choices align with the product vision.Mentor and share knowledge with mid and junior engineers, fostering Funda's culture of learning.Partner with other senior and staff engineers to evolve Funda’s technical strategy.Explore our Engineering Blog: Learn how we empower our development team with modular pipelines

Join the Future at NebiusNebius stands at the forefront of cloud computing, empowering the global AI economy with our innovative solutions. We provide the essential tools and resources that enable our clients to tackle real-world challenges and revolutionize their industries, all while avoiding the burden of hefty infrastructure costs and the necessity of building extensive in-house AI/ML teams. Our team works at the cutting edge of AI cloud infrastructure, collaborating with some of the most experienced and creative leaders and engineers in the industry.Your Work EnvironmentBased in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D centers across Europe, North America, and Israel. Our dedicated workforce of over 1,400 includes more than 400 highly skilled engineers with profound expertise spanning hardware and software engineering, complemented by a specialized in-house AI R&D team.The RoleAs an Incident Manager, you will oversee the Incident and Problem Management processes across our data center infrastructure. This pivotal role involves coordinating internal teams and external partners to ensure timely and effective resolution of hardware, firmware, and infrastructure issues.We are looking for an individual who is passionate about delving deep into processes, continuously enhancing and automating workflows to provide a more reliable and efficient service.Your Responsibilities Will Include:Leading Incident and Problem Management for all hardware, firmware, and IT operational challenges affecting services.Facilitating communication between the IT Infrastructure team, Engineering, and external vendors/contractors to resolve issues efficiently.Managing and updating the Knowledge Base, promoting contributions to service operation documentation.Driving process improvements and ensuring follow-up on corrective actions.Identifying automation opportunities to mitigate incidents and detect issues proactively.

Heck's Amsterdam, situated in the vibrant Rembrandtplein 15, is the ultimate destination where warmth and flavor converge. This trendy eatery seamlessly blends a chic, modern aesthetic with an inviting atmosphere. At Heck's, you can relish exquisite dishes crafted from fresh ingredients, complemented by an extensive beverage selection ranging from refreshing cocktails to artisanal beers.Lead with Passion: Join us as a Floor Manager!What We OfferA fixed-hour contract (32 – 40 hours) for a specified duration.A seven-month contract with the potential for extension.Staff meals prepared by our chefs during work hours.Opportunity for your creative input.A friendly team of approximately 20 colleagues.Your RoleAs Floor Manager at Heck’s Amsterdam, you will ensure smooth operations, from daily management to leading the team. You will be responsible for delivering an exceptional guest experience, prioritizing service, quality, and ambiance. Your ability to motivate others and foster a positive work environment will be key. With your attention to detail and passion for hospitality, you will make Heck's the go-to spot for guests.

We are seeking a dynamic and driven Department Manager to join our team at Primark in Amsterdam. In this pivotal role, you will lead a dedicated team, ensuring exceptional customer service and operational excellence. You will be responsible for driving sales, managing inventory, and creating a positive shopping experience for our customers.

Join the Escape team as a VIP Manager!Are you passionate about providing exceptional service, possess a commercial mindset, and have experience leading a team? If so, we want to hear from you!As the VIP Manager at Escape, you will ensure a seamless experience for our most exclusive guests while maximizing the potential of your team and the overall night.

Escape is looking for a VIP Manager in Amsterdam. This role centers on delivering high-quality service to exclusive guests and guiding a team to achieve strong results during events. What you will do Oversee the VIP experience, making sure every detail meets high standards for service and hospitality. Lead and motivate a team to perform at their best throughout the evening. Balance guest satisfaction with commercial goals to help drive the success of each event. What we are looking for Experience in team leadership, preferably in hospitality or events. A sharp focus on service and guest experience. A commercial mindset and the ability to spot opportunities for improvement. This position is based in Amsterdam, Noord-Holland. If you bring a blend of service expertise and leadership, Escape would like to connect.

Heck's Amsterdam, located at the vibrant Rembrandtplein 15, is the ultimate destination where warmth and flavor unite. This trendy eatery seamlessly blends a modern aesthetic with a welcoming atmosphere. At Heck's, indulge in delectable dishes crafted with fresh ingredients and an extensive drink menu, ranging from refreshing cocktails to artisanal beers.Lead with Passion: Join Us as a Floor Manager!What We OfferA fixed-term contract (32 – 40 hours).A seven-month contract with the possibility of extension.Complimentary staff meals prepared by our chefs during shifts.Opportunities for your creative input.A friendly team of approximately 20 staff members.Your ResponsibilitiesAs the Floor Manager at Heck's Amsterdam, you will ensure smooth operations from day-to-day management to team leadership. You will be responsible for delivering an exceptional guest experience, where service, quality, and ambiance are always prioritized. You excel at bringing out the best in people and fostering a positive work environment. With your attention to detail and passion for hospitality, you will make Heck's the go-to place for returning guests.

Why Join NebiusNebius is at the forefront of a transformative era in cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our clients to tackle real-world challenges and revolutionize industries, all while minimizing infrastructure costs and the necessity for extensive in-house AI/ML teams. Our workforce operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most experienced and visionary leaders and engineers in the industry.Our Work EnvironmentBased in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with research and development hubs throughout Europe, North America, and Israel. Our diverse team of over 1,400 employees includes more than 400 highly skilled engineers specializing in both hardware and software engineering, complemented by a dedicated in-house AI R&D team.Role OverviewNebius is on the lookout for a Lead Incident Response Specialist to spearhead and enhance our global cyber incident response initiatives. This pivotal role is situated within the CISO Office and is responsible for executing responses, facilitating post-incident learning, and coordinating at the executive level across Nebius’ cloud, infrastructure, and platform environments.As the accountable owner for high-severity security incidents, the Lead Incident Response Specialist will ensure swift containment, precise impact assessments, regulatory-compliant communications, and continuous enhancement of our detection and response capabilities.This position demands profound technical expertise, exceptional crisis leadership, and the capacity to perform effectively under pressure in highly regulated, high-availability settings.Key ResponsibilitiesIncident Response LeadershipOversee and coordinate security incidents across Nebius’ cloud, infrastructure, and corporate environments.Serve as the Incident Commander during major incidents, leading containment, eradication, and recovery efforts.