L3 Support Team Lead at Nebius | Amsterdam

Join Nebius - Pioneers in Cloud ComputingNebius is at the forefront of a revolutionary shift in cloud computing, designed to support the burgeoning global AI economy. We develop innovative tools and resources that empower our customers to tackle real-world challenges while minimizing infrastructure costs and eliminating the necessity for large in-house AI/ML…

Why Join NebiusNebius is at the forefront of a transformative shift in cloud computing, dedicated to empowering the global AI economy. We provide our clients with innovative tools and resources, enabling them to address real-world challenges and revolutionize industries without incurring exorbitant infrastructure costs or needing to develop extensive in-house AI/ML teams. Our team operates on the cutting edge of AI cloud infrastructure, collaborating with some of the most experienced and visionary leaders in the engineering field.Our Work EnvironmentHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D hubs across Europe, North America, and Israel. Our diverse team of over 1,400 professionals includes more than 400 highly skilled engineers specializing in both hardware and software engineering, complemented by a dedicated in-house AI R&D team.The RoleWe are in the process of establishing our L3 Support Line, which will serve as the central hub of expertise for datacenter operations, focusing on servers, firmware (BIOS/BMC), and advanced Linux diagnostics across Europe and the United States.This senior technical role emphasizes in-depth investigations, cross-site pattern recognition, and collaboration with R&D and ODM vendors to implement lasting solutions. You will be instrumental in transforming complex incidents into scalable resolutions while enhancing the capabilities of L1/L2 teams through robust technical support.Join us in our office located in Amsterdam, Netherlands.Your Responsibilities Will Include:In-depth Technical Investigation (Primary Focus)Leading root cause analysis that goes beyond L2 depth (GPU failure...)

Why Join NebiusNebius is at the forefront of the cloud computing revolution, dedicated to fueling the global AI economy. We empower our clients with innovative tools and resources to tackle real-world challenges and revolutionize industries without incurring exorbitant infrastructure costs or the necessity of establishing extensive in-house AI/ML teams. By joining our team, you'll collaborate with some of the most seasoned and imaginative leaders and engineers in AI cloud infrastructure.Our Work EnvironmentWith our headquarters in Amsterdam and a presence on Nasdaq, Nebius boasts a global reach with R&D centers across Europe, North America, and Israel. Our diverse team of over 1,400 employees includes more than 400 highly skilled engineers with profound expertise in both hardware and software engineering, in addition to an in-house AI R&D team.Role SummaryThe Operations Specialist will oversee and streamline the entire expense, payment, and documentation processes, ensuring that all company purchases are processed accurately, promptly, and in compliance with regulations. This role will serve as a vital operational partner across various teams including finance, procurement, legal, compliance, accounting, treasury, and logistics. A keen attention to detail, the capability to work autonomously within established frameworks, and a proactive attitude towards enhancing operational workflows are essential for success in this role.Main Responsibilities• Manage document processes involving both internal teams and external contractors, ensuring precise creation, version control, and secure storage.• Coordinate agreements, reconciliations, reports, and other operational documents for both internal and external partners.• Process reports and confirm they meet internal standards for completeness, accuracy, and formatting.• Collaborate closely with Accounts Payable teams to facilitate transaction processing and resolve discrepancies.• Engage with cross-functional teams including Legal and Accounting to address operational challenges and ensure efficient workflows.• Provide guidance to internal stakeholders on transaction processing requirements, documentation standards, and operational procedures.• Participate in special projects and initiatives aimed at operational improvement as required.

Why Choose a Career with Nebius?Nebius is at the forefront of the cloud computing revolution, dedicated to empowering the global AI economy. We equip our clients with innovative tools and resources to tackle real-world challenges and revolutionize industries, all while minimizing infrastructure expenses and the need for extensive in-house AI/ML teams. Our team members work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and creative leaders and engineers in the industry.Our Work EnvironmentHeadquartered in Amsterdam and publicly listed on Nasdaq, Nebius has a worldwide presence with R&D centers across Europe, North America, and Israel. Our diverse team of over 1,400 professionals includes more than 400 highly skilled engineers with expertise in both hardware and software engineering, supported by an in-house AI R&D division.The OpportunityWe invite you to join our dynamic legal team and take a key role in shaping the future of AI. We are on the lookout for a Legal Counsel who excels in a collaborative, fast-paced environment, bringing extensive expertise in technology-centric commercial agreements. In this position, you will act as a trusted business partner to various cross-functional teams—including product, sales, and engineering—while independently managing complex negotiations and devising creative, pragmatic solutions to legal and commercial challenges. We appreciate strategic thinkers who take a holistic approach to problems and adeptly balance risk management with driving business success.Your Key Responsibilities Include:Drafting, reviewing, and negotiating a diverse range of complex commercial IT agreements, including SaaS, IaaS, and HWaaS contracts.Leading contract negotiations independently with customers, vendors, and strategic partners.Providing proactive legal advice and support to cross-functional teams to facilitate business objectives.Ensuring compliance with applicable laws and regulations.Staying up-to-date with industry trends and developments to inform legal strategies.

Why Join Nebius?Nebius is at the forefront of a transformative era in cloud computing, dedicated to empowering the global AI economy. We provide the essential tools and resources that enable our clients to tackle real-world challenges and revolutionize industries—all while minimizing infrastructure expenses and reducing the need for extensive in-house AI/ML teams. By becoming part of our team, you will work alongside some of the industry's most experienced and innovative leaders and engineers, pushing the boundaries of AI cloud infrastructure.Our Work EnvironmentHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D hubs across Europe, North America, and Israel. Our diverse team of over 1,400 employees includes more than 400 highly skilled engineers with profound expertise in hardware and software engineering, complemented by a dedicated in-house AI R&D team.The RoleWe are looking for an Enterprise Applications Engineer who has a strong emphasis on the Atlassian Cloud ecosystem to join our Enterprise Technologies team. In this pivotal role, you will be responsible for the administration, configuration, and ongoing enhancement of our Atlassian Cloud suite, which includes tools such as Jira, Confluence, Assets, and Statuspage. You will engage with cross-functional teams to ensure our business applications remain secure, efficient, and aligned with organizational objectives. This position is perfect for candidates with substantial hands-on experience in Atlassian administration who are eager to expand their knowledge in SaaS management, integrations, and automation across the enterprise stack.You are welcome to work from our office in Amsterdam or remotely.

Why Join Nebius?Nebius is revolutionizing cloud computing to empower the global AI economy. We offer innovative tools and resources that enable our clients to tackle real-world problems and transform their industries without incurring exorbitant infrastructure costs or the necessity for extensive in-house AI/ML teams. Our workforce operates at the forefront of AI cloud infrastructure, collaborating with some of the most seasoned and creative leaders and engineers in the sector.Our Work EnvironmentBased in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D centers across Europe, North America, and Israel. Our team of over 1400 includes more than 400 highly skilled engineers with profound expertise in hardware and software engineering, complemented by an in-house AI R&D division.The OpportunityWe are seeking a Senior Network Engineer to enhance our team, ensuring the seamless operation of our data center infrastructure, points of presence, and proprietary backbone network. The ideal candidate will design and develop expansive data center networks featuring thousands of server ports, InfiniBand-based GPU cluster interconnect networks, alongside automation and management tools for these networks.You are invited to work from our office in Amsterdam.Your Key Responsibilities:Provide expert technical design and operational support to cross-functional teams, including our internal R&D team, HWaaS, and cloud overlay & underlay network environments.Develop monitoring and automation tools.Play a crucial role in launching new regions within our cloud and GPU platforms.What We Expect From You:Expertise in MPLS, routing, and switching for Service Provider and DataCenter networks, Ethernet switching/vxlan, routing protocols (BGP/ISIS), SR MPLS+v6, traffic balancing/ECMP, L3 MPLS VPN, and cloud overlay network technologies.Proven experience in network design development and documentation.Ability to create testing plans for network infrastructure and vendors.Strong diagnostic skills with the TCP/IPv4/v6 protocol stack in a CLOS topology data center network.In-depth knowledge of modern network equipment design, QoS mechanisms, and operational practices.

Why Join Nebius?Nebius is at the forefront of revolutionizing cloud computing, catering to the global AI economy. We provide innovative tools and resources that empower our clients to tackle real-world challenges and transform industries efficiently, without incurring massive infrastructure costs or the necessity of assembling large in-house AI/ML teams. Our team collaborates with some of the most experienced and innovative leaders and engineers in the field, working on the cutting edge of AI cloud infrastructure.Our Work EnvironmentBased in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D hubs in Europe, North America, and Israel. Our diverse team of over 1,400 employees includes more than 400 highly skilled engineers specializing in hardware and software engineering, complemented by an in-house AI R&D team.About Our Hardware TeamThe Hardware Infrastructure department oversees the complete lifecycle of our infrastructure: from server design and supply chain management to data center deployment and ongoing operations. With rapid growth, we're building the foundational systems that will support AI computing for years to come.The RoleWe are seeking a Senior Technical Project Manager who can effectively engage with all functions within the Hardware Infrastructure department. This role goes beyond mere coordination; you will possess substantial technical expertise to collaborate with hardware engineers, software teams, and data center operations. You will navigate complex tradeoffs and proactively drive programs forward without needing detailed explanations. One week, you may be spearheading a GPU cluster deployment; the next, you could be working with engineers to outline a monitoring platform or resolving a supply chain issue. You will ensure that the most crucial initiatives within the department are organized, visible, and progressing smoothly.Scope of ResponsibilitiesHardware Engineering & NPI - Oversee timelines for new hardware development cycles, coordinating between design, validation, and manufacturing partners. Monitor hardware bring-up milestones and assist engineering teams in adhering to schedules through DVT/PVT and into production.Infrastructure Automation - Lead the delivery of internal tooling programs: functional and load testing systems for servers, DCIM, and monitoring platforms covering power, cooling, racks, servers, JBODs, JBOGs, power shelves, and network devices.

Why Join Nebius?Nebius is at the forefront of a transformative era in cloud computing, designed to empower the global AI economy. We provide innovative tools and resources that enable our clients to tackle real-world challenges and revolutionize industries, all while minimizing infrastructure costs and eliminating the necessity for extensive in-house AI/ML teams. Our workforce operates at the cutting edge of AI cloud infrastructure, collaborating with some of the industry’s most experienced and pioneering leaders and engineers.Where We OperateBased in Amsterdam and publicly listed on Nasdaq, Nebius boasts a worldwide presence with research and development hubs in Europe, North America, and Israel. Our team of over 1,400 professionals includes more than 400 highly skilled engineers, proficient in both hardware and software engineering, alongside a dedicated in-house AI research and development team.The RoleNebius is seeking a talented Senior Site Reliability Engineer to join our Hardware Infrastructure team. You will have the opportunity to work from our vibrant office in Amsterdam.The Hardware Infrastructure team is responsible for designing, developing, and maintaining systems integral to the data center lifecycle:Functional and load testing systems.Monitoring engineering equipment in our data centers (power supply, air and water cooling, etc.).Monitoring IT assets: racks, servers, JBODs, JBOGs, power shelves, network devices, etc.Asset management and tracking.Tracking hardware repair tasks.Server production oversight.Your Responsibilities Will Include:Ensuring fault tolerance, scalability, and uninterrupted service operation.Utilizing state-of-the-art technologies to address various infrastructure challenges.Implementing and refining CI/CD processes.We Expect You to Have:Expertise in Linux systems, alongside proficiency in Python and Bash scripting for automation.A proven track record of troubleshooting complex system issues, encompassing hardware, software, and networking.Strong analytical skills and adept problem-solving capabilities, aimed at optimizing system performance.Proficiency in English.Bonus Skills:An interest in backend development.Experience in designing, developing, and managing high-load distributed systems.

About s4ds4d is an innovative Software as a Service (SaaS) company dedicated to empowering Quick Service Restaurants (QSRs) with an omnichannel operating system designed for optimum efficiency and effectiveness. Our mission is to help restaurants maximize their order potential by leveraging cutting-edge technology and a diverse array of functionalities. Our team thrives on collaboration and accountability, creating a work environment that supports flexible working conditions. Recognized as one of the top-performing SaaS companies in the Netherlands by Deloitte Technology Fast 50 and Saas100 (MT/Sprout), we are proud to be at the forefront of our industry. We are on the lookout for a Team Lead Support to enhance our support efforts with our partners.Job OverviewWe seek a dedicated Team Lead Support who will be instrumental in ensuring exceptional service delivery to our esteemed clients, including New York Pizza, Telepizza, Apache Pizza, and Pizza Hut. The Support team plays a crucial role in assisting our customers to fully benefit from our solutions. When inquiries arise from our partner headquarters or specific outlets, they turn to our Support team for assistance.The Support team, composed of Support Heroes—students working shifts from 5:00 PM to 11:00 PM—represents the first point of contact during our busy “Hungry Hours.” They address queries ranging from operational adjustments, such as store opening hours and promotional setups, to technical issues like system bugs or outages. In this role, you will be responsible for managing and mentoring this team.Your focus will be on coaching the Support Heroes, refining processes, and implementing proactive measures to minimize recurring inquiries. This includes conducting training sessions for franchisees and store staff. During office hours, you will also address incoming queries from our partners, although they tend to be less frequent during the day.Collaboration is key; you will work closely with our Head of Operations and COO to transform Support into a true driver of customer satisfaction, ensuring continuous improvement in our service levels.

Are you eager to play a pivotal role in a growing and ambitious OGGZ team? Are you skilled in planning, organizing, and connecting people? Do you want to contribute to providing appropriate support for vulnerable Amsterdam residents? If so, the position of Team Supporter at OGGZ Team may be the perfect fit for you.What We Offer:Our employment conditions for this role are in accordance with the CAO GGZ.Contract: Starting from 20 hours per week (hours negotiable)Salary: FWG 40 between €2,804 and €3,803 gross based on a 36-hour work weekExtras: 8.33% year-end bonus, 8% vacation pay, pension scheme, and travel expense reimbursementDevelopment: Opportunities for both professional and personal growthReferral Bonus: Refer a colleague and receive up to €500 netWhere You Will Work:The OGGZ Team is expanding. With the addition of Intensive Cleaning Support staff and the achievement of the planned formation of 11 FTE guiding staff (intakers and personal guides), our processes are becoming more complex. The journey of a client involves multiple phases and various disciplines within the team. Planning activities, coordinating actions, and connecting Amsterdam residents to the right staff requires continuous engagement.

Why join Nebius?Nebius is at the forefront of a transformative era in cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our customers to tackle genuine challenges and revolutionize industries without incurring hefty infrastructure costs or the need for extensive in-house AI/ML teams. Our team operates on the cutting edge of AI cloud infrastructure, working alongside some of the most seasoned and imaginative leaders and engineers in the industry.Our Work EnvironmentBased in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with research and development hubs in Europe, North America, and Israel. Our workforce comprises over 1,400 employees, including more than 400 highly skilled engineers specializing in hardware and software engineering, complemented by an in-house AI R&D team.The OpportunityWe are seeking a talented Senior Frontend Developer to architect and implement internal user interfaces leveraging React and TypeScript. These user interfaces facilitate automation workflows that empower teams to effectively manage our company's hardware infrastructure—tracking assets, orchestrating data center deployments, provisioning and configuring servers, installing operating systems and drivers, and troubleshooting issues across distributed environments. You will play a crucial role throughout the product lifecycle—from concept and UX designs to production deployment in containerized environments (Docker, Kubernetes).

Why Join Nebius?Nebius is at the forefront of revolutionizing cloud computing, catering to the global AI economy. We develop innovative tools and resources that empower our clients to tackle real-world challenges and transform sectors, all while minimizing infrastructure expenses and the need for extensive in-house AI/ML teams. Our workforce operates at the cutting edge of AI cloud infrastructure, collaborating with some of the industry’s most seasoned and inventive leaders and engineers.Our Work EnvironmentHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D centers in Europe, North America, and Israel. Our team comprises over 1,400 professionals, including more than 400 highly skilled engineers with profound knowledge in hardware and software engineering, complemented by an in-house AI R&D division.The RoleThe Team Assistant – Corporate Development will deliver exceptional administrative and coordination support to the Corporate Development team. This pivotal position ensures the team functions smoothly in a dynamic and fast-paced environment by overseeing scheduling, travel, meeting logistics, documentation, and daily coordination among stakeholders.This role enhances the effectiveness of the Corporate Development function by facilitating seamless team operations, supporting both internal and external engagements, and maintaining strong organization across various priorities. The Team Assistant will collaborate closely with senior stakeholders and cross-functional partners to keep the team focused, prepared, and operationally efficient.

About Adyen Adyen stands as the premier financial technology platform, empowering leading enterprises with comprehensive payment solutions, insightful data analytics, and a suite of financial products tailored for a global market. We partner with industry giants such as Meta, Uber, H&M, eBay, and Microsoft to facilitate their growth and efficiency. Join us as we continue to innovate and tackle unique challenges in the payments landscape. Position Overview As the Technical Support Team Lead based in Amsterdam, you will spearhead a dedicated team serving as the primary contact for Adyen's global merchants. You will be responsible for mentoring and developing your team to address complex technical and operational inquiries. Daily, you will collaborate with various departments, including Operations, Engineering, Product, Account Management, and Sales, to ensure exceptional service delivery. Our team prides itself on being merchant-focused, highly motivated, and committed to collective success. You will work within an international group that values diverse skills and backgrounds, operating around the clock to support our global clientele with a 'follow the sun' approach.

Why Join Nebius?Nebius is at the forefront of a transformative wave in cloud computing, dedicated to empowering the global AI economy. We provide innovative tools and solutions that enable our clients to tackle real-world challenges and revolutionize industries without incurring hefty infrastructure expenses or assembling large internal AI/ML teams. Our team operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most accomplished and forward-thinking leaders and engineers in the industry.Where We OperateHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D centers throughout Europe, North America, and Israel. Our workforce of over 1,400 includes more than 400 highly skilled engineers specializing in both hardware and software engineering, complemented by a dedicated in-house AI R&D team.The RoleNebius is seeking a results-oriented Project Manager to join our Cyber Security division, directly reporting to the Head of PMO under the CISO. This position is pivotal in driving the execution of cross-functional cyber security projects across cloud, infrastructure, SaaS, and enterprise settings. The ideal candidate will be exceptionally organized, detail-focused, and driven by results, with a proven ability to advance initiatives towards successful completion.Your collaboration will span various teams, including security, engineering, IT, DevOps, and product, ensuring streamlined execution, resolving blockers, and maintaining momentum across multiple concurrent projects.You are welcome to work from our Amsterdam offices.

Why Join Nebius?Nebius is at the forefront of a transformative era in cloud computing, dedicated to empowering the global AI economy. We provide the essential tools and resources necessary for our clients to tackle real-world challenges and revolutionize various industries without incurring significant infrastructure expenses or the necessity to develop extensive in-house AI/ML teams. Our team collaborates at the cutting edge of AI cloud infrastructure, led by some of the most seasoned and innovative leaders and engineers in the field.Our WorkplaceWith our headquarters in Amsterdam and a presence on Nasdaq, Nebius boasts a global reach with R&D centers across Europe, North America, and Israel. Our diverse team of over 1,400 professionals includes more than 400 highly skilled engineers with profound expertise in both hardware and software engineering, complemented by an in-house AI R&D team.The RoleAs a Junior Treasury Analyst within Nebius Group, you will be integral to supporting front office treasury operations. Your focus will encompass the execution of FX transactions, liquidity management, investment strategies, market analysis, banking products, and strategic treasury initiatives. This role offers invaluable exposure to financial markets, banking relationships, and treasury systems while cultivating essential treasury expertise in a dynamic international setting.Your Key Responsibilities:Cash & Liquidity Management• Assist with daily cash positioning and liquidity oversight for global accounts• Facilitate the execution of funding, intercompany loans, and cash pooling activities• Monitor bank balances to ensure optimal liquidity utilization• Aid in short-term cash forecasting and variance analysisFX Dealing & Front Office Execution• Support the execution of FX trades (spot and forwards) under supervision• Monitor FX exposures and assist in the hedge execution processes• Maintain trade documentation and ensure accurate deal capture in systems• Track market movements and provide basic FX analysisFinancial Products Knowledge• Develop a comprehensive understanding of various banking products, including guarantees, money market funds (MMFs), investment/funding solutions, corporate debt, and corporate cards.• Familiarity with the legal documentation pertaining to financial products is advantageous.

Why Join Nebius?Nebius is at the forefront of a new era in cloud computing, dedicated to serving the global AI economy. We empower our clients with the necessary tools and resources to address real-world challenges and revolutionize industries without incurring hefty infrastructure costs or the need to develop extensive in-house AI/ML teams. Our workforce operates at the cutting edge of AI cloud technology, collaborating with some of the most seasoned and innovative leaders and engineers in the sector.Our Work EnvironmentBased in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D hubs across Europe, North America, and Israel. Our diverse team of over 1,400 includes more than 400 highly skilled engineers who possess profound expertise in both hardware and software engineering, complemented by an in-house AI R&D team.The PositionWe are looking for a dependable, tech-savvy, and customer-oriented Tier 1 Help Desk Technician to join our IT team. This role is crucial in delivering first-level support for end-user IT issues, encompassing hardware, software, and basic networking challenges. The position is fully on-site (5 days a week), necessitating a hands-on approach to assist employees with their daily technical issues and setups.Join us at our Amsterdam office!Your Responsibilities:Act as the initial point of contact for users seeking technical assistance through in-person interactions, messaging, tickets, or email.Log, categorize, and prioritize all incoming support requests within the IT ticketing system.Analyze, troubleshoot, resolve, and document a wide range of hardware, software, and peripheral issues (e.g., printers, monitors, networks).Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.Forward complex or unresolved issues to Tier 2/3 support for further assistance.

Why Join Nebius?Nebius is at the forefront of a new era in cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our clients to tackle real-world challenges and revolutionize industries without incurring hefty infrastructure costs or relying on extensive in-house AI/ML teams. Our team operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most seasoned and visionary leaders and engineers in the sector.Our Work EnvironmentBased in Amsterdam and publicly traded on Nasdaq, Nebius boasts a worldwide presence with R&D centers across Europe, North America, and Israel. Our workforce of over 1400 includes more than 400 highly skilled engineers with profound expertise in both hardware and software engineering, complemented by a dedicated in-house AI R&D team.About the RoleAs a Regional GTM Recruiting Manager for EMEA & APJ, you will play a pivotal role in driving market adoption and fostering sustainable revenue growth across various markets as we expand our operations in these regions.

Why Join NebiusNebius is pioneering a transformative era in cloud computing, tailored to meet the demands of the global AI economy. We provide the essential tools and resources that empower our clients to address real-world challenges and revolutionize their industries without incurring substantial infrastructure costs or assembling large in-house AI/ML teams. Our workforce is engaged at the forefront of AI cloud infrastructure, collaborating with some of the most talented and innovative leaders and engineers in the industry.Our Work EnvironmentHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a worldwide presence with R&D centers across Europe, North America, and Israel. Our diverse team of over 1400 professionals includes more than 400 highly skilled engineers, well-versed in both hardware and software engineering, complemented by an in-house AI R&D team.The RoleWe are seeking a Network Site Reliability Engineer (NetSRE) to play a critical role in developing and maintaining the foundational infrastructure of Nebius—the Network, which is essential for all other services. This engineering-centric SRE position will involve defining clear reliability objectives, implementing the necessary tooling and automation to achieve them, while enhancing the operational safety of the network as we scale rapidly.Your Responsibilities Will Include:Establish and oversee reliability benchmarks for network services and critical pathways (including SLIs/SLOs, availability targets, and error budgets as applicable).Enhance reliability across the entire network, focusing not just on services, but also on site readiness, inter-site connectivity (DCI), and operational protocols.Lead incident response efforts in your areas, directing investigations/postmortems and transforming failures into sustainable solutions rather than recurring issues.Develop and refine observability tools including actionable metrics, logs, traces, alerting systems, and expedited debugging processes.

Why Join NebiusNebius is at the forefront of a groundbreaking era in cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our clients to tackle real-world challenges and revolutionize industries, all while minimizing infrastructure expenses and eliminating the need for extensive in-house AI/ML teams. Our workforce operates at the leading edge of AI cloud infrastructure, collaborating with some of the most skilled and visionary leaders and engineers in the industry.Our Work EnvironmentWith our headquarters located in Amsterdam and a presence on Nasdaq, Nebius boasts a global network with R&D hubs across Europe, North America, and Israel. Our diverse team of over 1,400 professionals includes more than 400 engineers with extensive expertise in both hardware and software engineering, complemented by an in-house AI R&D team.The OpportunityWe are in search of a talented and seasoned Product Designer to become a vital part of our team. You will have the flexibility to work from our offices in Amsterdam, Berlin, London, or Prague, following a hybrid work model.

Join bunq as our User Review Team Lead, where you will play a vital role in crafting a secure and seamless banking experience for our users. As the vigilant protector of user trust, your mission will be to identify and eliminate bad actors, ensuring our users can confidently manage their personal and business accounts without fear of fraud. Your leadership will be crucial in upholding the reputation of our users and our platform. Ready to take on this challenge?Start your journey by completing our assessment to see if bunq is the right fit for you! Embrace Responsibility:As the User Review Team Lead, you will oversee critical processes and guide your team to provide unwavering protection for our users through:Accelerated Enhanced Due Diligence (EDD): Manage intricate and high-risk cases, ensuring your team resolves them within the designated Average Handling Time.Continuous Reviews Without Backlog: Ensure prompt periodic and event-driven reviews to minimize waiting times.Unyielding Quality & Precision: Uphold a robust, risk-based decision-making framework that consistently achieves a high Quality Score.Automation and Process Innovation: Identify inefficiencies and bottlenecks in the EDD framework, proposing AI-driven and data-supported enhancements to optimize compliance and processes.Collaborative Teamwork: Work cross-functionally with engineering, audit, and compliance teams to design and implement sustainable solutions that align with compliance standards and anticipate regulatory changes.