Customer Service Representative - Healthcare Administration

Join our dynamic team as a Customer Service Representative specializing in Healthcare Administration. In this pivotal role, you will be the first point of contact for our valued members, providing exceptional support and assistance with their healthcare needs. Your contributions will help ensure a seamless experience for our clients, enhancing their satisfac…

Role overview The Customer Service Representative in the Billing Office at Luminis Health helps clients understand and resolve billing matters for services billed by the Luminis Health Professional Business Office. This role involves explaining insurance responsibilities, discussing self-pay options, and guiding customers through their financial obligations. Representatives also collect payments by phone, arrange payment plans, and coordinate with accounts in bad debt. The position reviews eligibility for state or local assistance programs, including Luminis Health's own financial aid, using established collection practices while aiming to deliver strong customer service. Main responsibilities Answer incoming customer calls, document each interaction, and make outbound calls to resolve issues, providing updates on progress and expected completion. Respond to questions about billing, refunds, insurance claims, self-pay, and bad debt balances. Act as a liaison between customers and internal billing teams or bad debt vendors to resolve discrepancies, update bankruptcy records, and process self-pay adjustments according to policy. Verify and update patient and guarantor demographic information, insurance details, and account status in the billing system. Assist patients and guarantors with Medical Financial Assistance applications, determine eligibility, and process applications as required. Support patients applying for state or federal medical financial assistance programs. Collect pre-service payments and self-pay balances, or arrange payment plans in line with policy. Manage self-pay and bad debt collection queues to reduce accounts receivable and prevent bad debt write-offs. Update statement holds, oversee statement processing, and handle requests for itemized bills or statements. Perform other duties as assigned. Qualifications No specific qualifications were listed in the source description.

Join our dynamic team as a Customer Service Representative at Domino's Pizza! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service. In this role, you will be the first point of contact for our customers, addressing their needs and ensuring their satisfaction. If you thrive in a fast-paced environment and enjoy interacting with people, this opportunity is perfect for you!

Role summary Luminis Health is hiring an IT Service Management (ITSM) Administrator in Annapolis, MD. This position manages and configures the Atlassian Cloud suite, focusing on Jira, Confluence, and key third-party add-ons. The role also supports automation projects, including work with the Luminis Health AI chatbot and its integration with other platforms. Key responsibilities Gather business process requirements to enhance Jira, Confluence, and Service Management configurations. Provide application support for Jira and Confluence to IT teams and other departments. Create and maintain Jira projects, build queries, and generate reports as needed. Assist users of Jira and Confluence, resolving issues and offering guidance. Work with business users to review plugins, identify licensing needs, and manage plugin testing, installation, and configuration. Design Jira workflows and build related screen schemes for complex or high-impact projects. Configure and support Jira plugins as required. Document workflows and processes implemented within Jira. Collaborate with the AI chatbot vendor to support improvements and integrations. Partner with leadership and the vendor to resolve chatbot issues and optimize performance. Tools and technologies Atlassian Cloud suite (Jira, Confluence) Third-party add-ons and plugins for Jira and Confluence AI chatbot integrations

Join Domino's, a leader in the pizza industry, as a Customer Service Representative! In this dynamic role, you will be the face of our brand, providing exceptional service to our customers while ensuring their orders are processed efficiently and accurately. Your ability to communicate effectively and handle customer inquiries will play a crucial role in enhancing their experience with us.

The Senior Administrative Assistant at Luminis Health plays a key role in keeping department operations running smoothly. This position provides direct support to department leaders and staff, with a focus on organization, clear communication, and proactive problem-solving. Key responsibilities Arrange and coordinate meetings and appointments, working with both internal teams and outside contacts. Manage essential office functions such as maintaining document retention systems and overseeing supply inventories. Assist with large meetings by preparing materials and handling logistics to ensure everything runs efficiently. Compile reports and dashboards, drawing on data from multiple sources to present clear and actionable information. Collaborate with other departments to collect data needed for regular and ad hoc reporting. Location This role is based in Annapolis, MD.

Role overview The PRN Administrative Coordinator at Luminis Health in Annapolis, MD, helps coordinate nursing services and supports collaboration across hospital departments. This position provides clinical guidance and manages operations during assigned shifts. The coordinator works closely with the Unit Manager or Director and steps in to lead problem-solving efforts when supervisors are unavailable. Both direct and indirect patient care are part of this role, and shift rotation is required throughout the 24-hour schedule. What you will do Guide hospital operations during assigned shifts and foster effective relationships between departments. Monitor staffing levels and adjust to match patient census and acuity. Document staff assignments, call-outs, and cancellations for the Flex Nursing Unit in the electronic scheduling system. Deliver patient care using the nursing process, following the Staff Nurse job description. Provide age-appropriate care for the patient populations served. Support compliance and follow AAMC policies and procedures. Promote AAMC's vision and mission through professionalism, teamwork, empowerment, productivity, and a focus on customer satisfaction. Oversee patient care delivery across nursing units, using supervisory and leadership skills. Serve as a liaison among patients, families, and staff in both clinical and administrative situations. Attend required departmental meetings and hospital in-services, and pursue ongoing leadership development through education.

Role overview The Administrative Nurse Coordinator (RN) at Luminis Health in Annapolis, MD manages nursing service operations and collaborates with multiple departments to support patient care. This role provides clinical guidance, oversees shift activities, and consults with the Unit Manager or Director when needed. In the absence of a supervisor, the coordinator leads problem-solving efforts for nursing and related functions. Responsibilities include both direct and indirect patient care, and the schedule may involve rotating shifts within a 24-hour period. Main responsibilities Direct hospital operations during assigned shifts, fostering positive relationships between departments. Monitor staffing levels and adjust assignments based on patient census and acuity. Use the electronic scheduling system to manage assignments, call outs, and cancellations for the Flex Nursing Unit. Apply the nursing process as outlined in the Staff Nurse job description to ensure quality patient care. Demonstrate competency in providing age-specific care for the patient population served. Participate in compliance activities and adhere to AAMC policies and procedures. Model professionalism, teamwork, empowerment, productivity, and customer satisfaction in alignment with AAMC's vision and mission. Supervise patient care delivery across all nursing units, utilizing strong leadership skills. Serve as a liaison among patients, families, staff, and professionals in both clinical and administrative situations. Attend required departmental meetings and in-services, and pursue ongoing leadership development through continuing education.

Luminis Health seeks a Senior Network Administrator to manage and support a complex IT infrastructure in Annapolis, MD. This role centers on ensuring reliable systems that keep business operations running smoothly, with an emphasis on both hardware and software expertise. Maintaining business continuity and disaster recovery capabilities is a key focus. Main responsibilities Support, maintain, build, deploy, monitor, and troubleshoot network and server technologies. Work with NetApp SANs, CommVault Backup Solutions, VMWare ESX, Microsoft Windows Server, Active Directory, and related Microsoft platforms. Engage with Cisco UCS servers and Nutanix hyper-converged infrastructure. Experience with medical applications such as EPIC is a plus. Share technical knowledge and provide cross-training to team members. Act as a liaison among IT management, sponsors, users, and IS personnel to resolve operational issues. Contribute to projects that keep infrastructure innovative, redundant, and in line with organizational goals. Follow current best practices and security standards to maximize system performance and minimize downtime. Requirements Advanced expertise with NetApp SANs, CommVault Backup Solutions, VMWare ESX, Microsoft Windows Server, and Active Directory. Strong understanding of Microsoft platforms. Familiarity with Cisco UCS servers and Nutanix hyper-converged infrastructure is highly desirable. Experience with specialized medical applications (such as EPIC) is a plus.

Join our dynamic team as a Part-Time Retail Representative where you'll play a crucial role in providing excellent customer service and representing our brand in retail environments. Your responsibilities will include engaging with customers, assisting with product displays, and ensuring our products are showcased effectively. This position offers a chance to work in a fast-paced environment and interact with diverse customers.

The Patient Account Representative at Luminis Health works in the Central Billing Office in Annapolis, MD. This position centers on processing and submitting patient charges, handling billing services, and supporting both internal teams and external clients. Most communication takes place by phone, so clear and professional interaction is essential. Key Responsibilities Practice Management Software: Update facility files and patient demographics in billing system databases. Ensure accuracy in charge and payment batches, bank deposits, and reconciliations. Edit claims and manage claim notes. Insurance Processing: Post charges, payments, and adjustments. Address unpostable items, manage credit and collection lists, and apply kick codes. Use coding knowledge as required. Account Organization: Track, file, and document correspondence to maintain accurate collections and follow-up records. Technical Skills: Use Outlook for email and navigate Microsoft Word and Excel for daily work. Collections: Respond to patient billing and insurance questions, resolving financial issues in a timely manner. Billing Interpretation: Interpret billing slips and use the athena workflow dashboard as part of daily tasks. Business Operations: Complete payment and deposit batches with correct fund allocation. Review patient invoices and claims for accuracy before submission. Understand month-end productivity and statistical reports, as well as financial policies such as cash discounts, payment plans, and sliding fee schedules. Customer Service: Prepare account history for physician review or for transfer to collection agencies when needed. Communication: Answer patient calls efficiently, using proper telephone etiquette and maintaining privacy for protected health information. Professionalism: Maintain a positive, reliable, and professional attitude within the team and workplace. Accessibility Luminis Health provides reasonable accommodations to help individuals with disabilities perform the essential functions of this role.

The Healthcare Internal Auditor at Luminis Health is based in Annapolis, MD and reports to the Director of Internal Audit & Compliance Operations. The role centers on planning and performing risk-based audits to confirm compliance with healthcare regulations, internal policies, and industry standards. Key Responsibilities Plan and carry out audits independently, focusing on regulatory compliance and adherence to internal policies. Evaluate how well the organization complies with healthcare regulations and pinpoint areas of risk. Analyze internal controls and operational processes to identify inefficiencies and suggest improvements. Create practical recommendations to strengthen controls and reduce risk. Work with clinical and administrative teams, as well as other stakeholders, to improve performance and lower risk exposure. Coordinate with the Compliance department and related groups to assess the strengths and weaknesses of current systems. Support efforts to refine systems and processes for better alignment with Luminis Health policies and regulatory needs. Collaboration This position involves regular interaction with both clinical and administrative staff. The auditor works closely with teams across the organization to communicate findings, discuss recommendations, and contribute to ongoing improvement initiatives.

Role overview The Patient Access Representative for Behavioral Health at Luminis Health supports patients as they move through the admission process in Annapolis, MD. This is a non-clinical position, with a primary focus on gathering and entering accurate patient information into the Electronic Medical Record (EMR) system. The role requires careful attention to detail to ensure all Critical Data Elements (CDEs) are recorded correctly in a busy environment. What you will do Collect and process patient demographic, insurance, and medical information for registration in the Master Patient Index. Address insurance eligibility messages in real time, handling each interaction with professionalism and empathy. Identify and resolve insurance verification issues, making sure patients understand their options. Respond to questions about admissions with courtesy and professionalism. Complete EPIC encounters and gather patient histories, including substance use and insurance policy details. Commitment to accessibility Luminis Health offers reasonable accommodations to help individuals with disabilities perform essential job functions.

Role overview The Patient Access Representative for Behavioral Health at Luminis Health plays a key part in supporting patient admissions at the Annapolis, MD location. This position works directly with patients, families, and clinical staff to gather and verify the information required for entry into behavioral health treatment programs. The goal is to ensure each registration is handled smoothly and professionally. Main responsibilities Interview patients to collect and confirm demographic, insurance, and medical information needed for accurate registration. Enter Critical Data Elements (CDEs) into the Electronic Medical Record (EMR) system, maintaining accurate records in the Master Patient Index. Respond to real-time insurance eligibility messages and resolve verification issues, presenting patients with appropriate options as needed. Complete EPIC encounters, collect substance use histories, and document insurance policy information as part of the admission process. Provide a welcoming and professional experience for patients and their families throughout the registration process. Work environment This role is based in a clinical setting where priorities can shift quickly. Professionalism, empathy, and attention to detail are important for success. Accessibility Luminis Health will make reasonable accommodations to help individuals with disabilities perform essential job functions.

Join our dynamic team as a Claims Examiner, where you will play a crucial role in processing and evaluating insurance claims. Your expertise will ensure accuracy and adherence to industry standards, contributing to our mission of delivering exceptional healthcare services.

Join Porter as a Business Administrator!Located in the vibrant Annapolis/Baltimore area, Porter is on the lookout for a dedicated Business Administrator to elevate our financial and operational functions. In this pivotal role, you will ensure that our daily administrative processes run smoothly while contributing to a positive employee experience. You’ll report directly to the CFO and collaborate with HR, Finance, and People Operations to manage documentation, oversee the payroll process, coordinate internal training, and assist with reporting and compliance initiatives.Key ResponsibilitiesDocument Management:Efficiently organize and maintain essential company documents, including contracts, policies, and operational records. Ensure version control and secure access to sensitive files while assisting with documentation for audits and internal reviews.Payroll:Oversee payroll operations for all internal employees, including commission payouts and accounts receivable, while ensuring employee records are accurately maintained in collaboration with HR and Finance.HR & Administrative Support:Facilitate internal communications across departments, coordinate internal training programs for managers, and support benefit tracking and compliance alongside light HR-related tasks.Reporting & Compliance:Develop and maintain internal reports utilizing Excel (including pivot tables and vlookups) to assist leadership with finance, accounting, and operational reporting. Ensure that process documentation and compliance standards are consistently updated.

Role overview The Senior Director of Women's & Children's Services at Luminis Health Clinical Enterprise leads both the operational and strategic direction for the Women’s & Children’s service line. This position is located in Annapolis, MD and reports to the Chief Operating Officer. Key responsibilities Oversee daily operations, workforce management, quality assurance, and financial performance for Women’s & Children’s Services. Collaborate with the System Chair and Medical Directors for Women’s Services to improve operational workflows and advance strategic priorities. Foster a culture focused on collaboration, accountability, and ongoing improvement throughout the service line. Guide growth and transformation initiatives, ensuring high-quality, patient-centered care remains central. Coordinate integration of Women’s & Children’s Services operations across the health system, aligning teams and processes within a matrixed structure. Develop strong working relationships with both operational and clinical stakeholders to support shared objectives. Reporting structure This position reports directly to the Chief Operating Officer of Luminis Health Clinical Enterprise.

Role overview Luminis Health is hiring a Healthcare Provider to deliver both direct and indirect patient care at its Annapolis and Lanham, MD locations. This position collaborates closely with the healthcare team, aiming to provide effective, high-quality care while adapting to the needs of patients and the clinical setting. Main responsibilities Apply clinical nursing knowledge and skills that fit the unit’s specialty. Use the nursing process to care for patients and families from a variety of backgrounds, following relevant laws, policies, and evidence-based guidelines. Adjust and organize patient care activities as clinical or physical environments change. Perform thorough patient assessments to collect data and identify educational needs, meeting established standards. Systematically analyze assessment data to create individualized care plans for assigned patients. Carry out patient care plans efficiently, following applicable standards and protocols. Demonstrate skill in administering medication, managing pain, and other competencies specific to the unit.

This Application Analyst II – Imaging Services position at Luminis Health centers on managing projects within the Ambulatory Information Services department in Annapolis, MD. The role emphasizes accountability and customer satisfaction while supporting complex imaging systems and workflows. Maintaining operational reliability is key, with a direct influence on both patient and caregiver experiences. Key Responsibilities Act as an imaging integration specialist, working with DICOM-based imaging systems and technologies such as Epic Radiant, PACS, and various imaging modalities. Serve as a liaison between information systems and other departments to ensure smooth daily operations. Work on improving standard operating procedures related to issue, change, and access management. Communicate ideas clearly to foster consensus and help advance organizational goals. Role Focus This position requires a proactive mindset and strong communication skills. Supporting imaging workflows and maintaining system reliability are central to the analyst's daily work. Position Details Department: Ambulatory Information Services Location: Annapolis, MD FLSA Status: Exempt

The Food Service Attendant at Luminis Health in Annapolis, MD plays a key role in supporting the Food and Nutrition Services Department. This PRN position offers flexible shifts and involves working in various food service areas, including the cafeteria, sanitation, food production, diet office, catering, coffee shop, tray assembly, and tray delivery. What you will do Serve meals from steam tables, grill, or deli lines during all dining periods. Work as a float in the cafeteria, preparing and restocking stations for upcoming meal services. Portion and provide food to customers according to established guidelines. Complete scheduled cleaning tasks as assigned by the department. Handle cashier responsibilities, including accurate settlement, deposit sheets, and meal coupon management. Schedule details This is a PRN (as needed) position with flexible shift options.