IT Service Management (ITSM) Administrator

Role summary Luminis Health is hiring an IT Service Management (ITSM) Administrator in Annapolis, MD. This position manages and configures the Atlassian Cloud suite, focusing on Jira, Confluence, and key third-party add-ons. The role also supports automation projects, including work with the Luminis Health AI chatbot and its integration with other platforms.…

Join our dynamic team as a Customer Service Representative specializing in Healthcare Administration. In this pivotal role, you will be the first point of contact for our valued members, providing exceptional support and assistance with their healthcare needs. Your contributions will help ensure a seamless experience for our clients, enhancing their satisfaction and engagement with our services.

The Senior Administrative Assistant at Luminis Health plays a key role in keeping department operations running smoothly. This position provides direct support to department leaders and staff, with a focus on organization, clear communication, and proactive problem-solving. Key responsibilities Arrange and coordinate meetings and appointments, working with both internal teams and outside contacts. Manage essential office functions such as maintaining document retention systems and overseeing supply inventories. Assist with large meetings by preparing materials and handling logistics to ensure everything runs efficiently. Compile reports and dashboards, drawing on data from multiple sources to present clear and actionable information. Collaborate with other departments to collect data needed for regular and ad hoc reporting. Location This role is based in Annapolis, MD.

Luminis Health seeks a Senior Network Administrator to manage and support a complex IT infrastructure in Annapolis, MD. This role centers on ensuring reliable systems that keep business operations running smoothly, with an emphasis on both hardware and software expertise. Maintaining business continuity and disaster recovery capabilities is a key focus. Main responsibilities Support, maintain, build, deploy, monitor, and troubleshoot network and server technologies. Work with NetApp SANs, CommVault Backup Solutions, VMWare ESX, Microsoft Windows Server, Active Directory, and related Microsoft platforms. Engage with Cisco UCS servers and Nutanix hyper-converged infrastructure. Experience with medical applications such as EPIC is a plus. Share technical knowledge and provide cross-training to team members. Act as a liaison among IT management, sponsors, users, and IS personnel to resolve operational issues. Contribute to projects that keep infrastructure innovative, redundant, and in line with organizational goals. Follow current best practices and security standards to maximize system performance and minimize downtime. Requirements Advanced expertise with NetApp SANs, CommVault Backup Solutions, VMWare ESX, Microsoft Windows Server, and Active Directory. Strong understanding of Microsoft platforms. Familiarity with Cisco UCS servers and Nutanix hyper-converged infrastructure is highly desirable. Experience with specialized medical applications (such as EPIC) is a plus.

Role overview The PRN Administrative Coordinator at Luminis Health in Annapolis, MD, helps coordinate nursing services and supports collaboration across hospital departments. This position provides clinical guidance and manages operations during assigned shifts. The coordinator works closely with the Unit Manager or Director and steps in to lead problem-solving efforts when supervisors are unavailable. Both direct and indirect patient care are part of this role, and shift rotation is required throughout the 24-hour schedule. What you will do Guide hospital operations during assigned shifts and foster effective relationships between departments. Monitor staffing levels and adjust to match patient census and acuity. Document staff assignments, call-outs, and cancellations for the Flex Nursing Unit in the electronic scheduling system. Deliver patient care using the nursing process, following the Staff Nurse job description. Provide age-appropriate care for the patient populations served. Support compliance and follow AAMC policies and procedures. Promote AAMC's vision and mission through professionalism, teamwork, empowerment, productivity, and a focus on customer satisfaction. Oversee patient care delivery across nursing units, using supervisory and leadership skills. Serve as a liaison among patients, families, and staff in both clinical and administrative situations. Attend required departmental meetings and hospital in-services, and pursue ongoing leadership development through education.

Join Porter as a Business Administrator!Located in the vibrant Annapolis/Baltimore area, Porter is on the lookout for a dedicated Business Administrator to elevate our financial and operational functions. In this pivotal role, you will ensure that our daily administrative processes run smoothly while contributing to a positive employee experience. You’ll report directly to the CFO and collaborate with HR, Finance, and People Operations to manage documentation, oversee the payroll process, coordinate internal training, and assist with reporting and compliance initiatives.Key ResponsibilitiesDocument Management:Efficiently organize and maintain essential company documents, including contracts, policies, and operational records. Ensure version control and secure access to sensitive files while assisting with documentation for audits and internal reviews.Payroll:Oversee payroll operations for all internal employees, including commission payouts and accounts receivable, while ensuring employee records are accurately maintained in collaboration with HR and Finance.HR & Administrative Support:Facilitate internal communications across departments, coordinate internal training programs for managers, and support benefit tracking and compliance alongside light HR-related tasks.Reporting & Compliance:Develop and maintain internal reports utilizing Excel (including pivot tables and vlookups) to assist leadership with finance, accounting, and operational reporting. Ensure that process documentation and compliance standards are consistently updated.

Role overview The Administrative Nurse Coordinator (RN) at Luminis Health in Annapolis, MD manages nursing service operations and collaborates with multiple departments to support patient care. This role provides clinical guidance, oversees shift activities, and consults with the Unit Manager or Director when needed. In the absence of a supervisor, the coordinator leads problem-solving efforts for nursing and related functions. Responsibilities include both direct and indirect patient care, and the schedule may involve rotating shifts within a 24-hour period. Main responsibilities Direct hospital operations during assigned shifts, fostering positive relationships between departments. Monitor staffing levels and adjust assignments based on patient census and acuity. Use the electronic scheduling system to manage assignments, call outs, and cancellations for the Flex Nursing Unit. Apply the nursing process as outlined in the Staff Nurse job description to ensure quality patient care. Demonstrate competency in providing age-specific care for the patient population served. Participate in compliance activities and adhere to AAMC policies and procedures. Model professionalism, teamwork, empowerment, productivity, and customer satisfaction in alignment with AAMC's vision and mission. Supervise patient care delivery across all nursing units, utilizing strong leadership skills. Serve as a liaison among patients, families, staff, and professionals in both clinical and administrative situations. Attend required departmental meetings and in-services, and pursue ongoing leadership development through continuing education.

Join our dynamic team as a Private Credit Officer at Finstrat Management, where you will leverage your strategic finance expertise to support our deal team in various critical functions including underwriting, due diligence, loan servicing, and ongoing portfolio management. This role is ideal for individuals with a robust understanding of credit structures tailored for investor-backed companies and who possess exceptional analytical and relationship-management skills. Loan Origination & Structuring: Conduct thorough evaluations of venture capital and private equity-backed companies to assess creditworthiness by analyzing financial statements, cap tables, investor profiles, and market dynamics.Design and originate diverse loan products such as venture debt, acquisition financing, growth capital, and working capital lines.Collaborate with cross-functional teams—including investment, legal, and operations—to finalize term sheets, secure credit approvals, and complete legal documentation. Due Diligence: Lead and coordinate comprehensive financial, legal, operational, and management due diligence for prospective borrowers.Evaluate company burn rates, revenue quality, unit economics, churn metrics, and customer concentration.Review corporate governance documents, capitalization structures, intellectual property status, and key contracts.Work closely with external legal counsel, third-party diligence providers, and internal stakeholders to validate underwriting assumptions. Loan Servicing & Portfolio Management: Oversee onboarding and disbursement processes for newly originated loans.Monitor loan performance, ensuring borrower compliance with covenants, financial reporting obligations, and key risk indicators.Manage periodic portfolio reviews, risk grading, and exposure analysis.Coordinate amendments, waivers, renewals, or restructurings as necessary.Act as the primary point of contact for borrowers post-closing, ensuring a high-quality client experience and proactive issue resolution. Relationship Management & Market Engagement: Foster and maintain relationships with startup founders, CFOs, VC/PE partners, and advisory networks to drive deal flow.Stay updated on market trends, sector developments, and capital market dynamics relevant to growth-stage lending.

Role overview The Manager, Transitional Care & Telehealth Services at Luminis Health leads efforts to help patients transition safely between hospitals, skilled nursing facilities, and community care settings. This position combines program leadership with a strong emphasis on virtual care, including telehealth and remote patient monitoring. The manager works closely with a multidisciplinary team to improve patient outcomes, encourage ongoing education through digital platforms, and lower preventable readmissions. Regulatory compliance and quality improvement remain central to this role. Main responsibilities Program development and oversight: Design, implement, and manage transitional care and telehealth services. Set clear program objectives, create policies, and build effective workflows. Care coordination: Oversee the coordination of care throughout the patient journey. Promote clear communication and seamless transitions among medical staff, social workers, outside providers, and community organizations. Telehealth integration: Guide the use of virtual care tools, including video visits, secure messaging, and remote monitoring devices. Apply these technologies to boost patient engagement, manage chronic conditions, and support follow-up after care transitions. Location This position is based in Annapolis, MD.

The Care Management Assistant role at Luminis Health in Annapolis, MD centers on supporting the Care Management team to help patients receive timely and coordinated care. This position plays a key part in keeping patient transitions and discharges on track by handling a range of administrative and clerical tasks. Daily work involves close interaction with Care Managers, Social Workers, insurance contacts, and post-acute care providers. Key Responsibilities Send patient documentation through the web-based system as directed, confirm receipt with outside facilities, and communicate any authorization needs or requests for more information. Prepare and distribute transfer packets for facilities, identify missing documents, and follow up to collect outstanding information. Arrange patient transportation, such as ambulance or wheelchair van services, based on requests from Care Managers or Social Workers, and record these arrangements in the electronic medical record. Maintain communication with post-acute facility liaisons, home care providers, and DME suppliers, keeping the Care Manager or Social Worker updated about any concerns or delays related to patient placement or post-discharge supplies. Use problem-solving skills to address and prevent delays, coordinating with the Care Manager or Social Worker as needed. Deliver required patient notification letters (including Notice of Observation Status, MOON, or Important Message from Medicare), obtain signatures, and upload them to the electronic record. Assist with obtaining authorizations for transitions to the next level of care, including home care, rehab facilities, transportation, and DME. Provide general clerical and administrative support to help the Care Management team with patient transfers and discharges. Build collaborative relationships with Care Managers, Social Workers, Utilization Review Nurses, and administrative staff to support discharge planning. Support other administrative functions for the Care Management team as needed. Collaboration and Communication This position requires consistent communication with a range of healthcare professionals and outside organizations. Building strong working relationships and keeping all parties informed helps ensure patient care is not delayed.

Luminis Health is seeking a full-time Care Management Assistant based in Annapolis, MD. This role plays a key part in supporting the Care Management team, ensuring patients experience a coordinated and efficient journey through the healthcare system. Working closely with Care Managers and Social Workers, the assistant helps maintain timely care, accurate records, and clear communication among patients, providers, and facilities. What you will do Transmit patient documentation for referrals using a web-based system, following the direction of Care Managers or Social Workers. Confirm that receiving facilities have all necessary information and communicate any requests for additional details or authorizations. Prepare, complete, and distribute facility transfer packets. Identify any missing documents and follow up to ensure packets are complete. Arrange patient transportation, such as ambulance or wheelchair van services, for transfers to other facilities or home. Record transportation preferences in the electronic medical record. Communicate with post-acute facility liaisons, home care providers, and DME suppliers. Notify Care Managers or Social Workers about any issues or delays in patient placement or equipment delivery after discharge. Use problem-solving skills to prevent or address delays, including late transportation, by collaborating with Care Managers, Social Workers, or other staff as needed. Deliver required patient notification letters (for example, Notice of Observation Status, MOON, Important Message from Medicare) and obtain signatures for upload to the electronic record. Assist in obtaining authorizations for patient transitions to the next level of care, including home, rehabilitation facilities, transportation, and DME. Provide general clerical and administrative support to Care Management staff to help ensure timely transfers and discharges. Build and maintain strong working relationships with Care Managers, Social Workers, Utilization Review Nurses, and administrative staff to support discharge planning. Assist with other Care Management administrative functions as needed.

Join Modera Wealth Management as the Regional Director of Advisory Services, where you will lead our advisory team and drive growth initiatives throughout the region. In this pivotal role, you will leverage your extensive experience in financial advisory to enhance client relationships, develop strategic plans, and mentor a team of talented advisors.

Join Monro Inc. as a Store Manager in Training and take the first step towards a rewarding career in the automotive service industry. In this role, you will learn the ins and outs of managing a retail store, focusing on delivering exceptional customer service while driving sales and operational excellence. You will receive hands-on training and mentorship to develop the skills necessary for effective leadership and management.

As a General Manager at Domino's Pizza, you will lead a dynamic team, ensuring the efficient operation of the restaurant while providing exceptional customer service. You will be responsible for overseeing daily operations, managing staff, and driving sales growth. Your leadership will help maintain high standards in food quality and safety, and you will play a pivotal role in training and developing team members.

Role overview The Senior Director of Women's & Children's Services at Luminis Health Clinical Enterprise leads both the operational and strategic direction for the Women’s & Children’s service line. This position is located in Annapolis, MD and reports to the Chief Operating Officer. Key responsibilities Oversee daily operations, workforce management, quality assurance, and financial performance for Women’s & Children’s Services. Collaborate with the System Chair and Medical Directors for Women’s Services to improve operational workflows and advance strategic priorities. Foster a culture focused on collaboration, accountability, and ongoing improvement throughout the service line. Guide growth and transformation initiatives, ensuring high-quality, patient-centered care remains central. Coordinate integration of Women’s & Children’s Services operations across the health system, aligning teams and processes within a matrixed structure. Develop strong working relationships with both operational and clinical stakeholders to support shared objectives. Reporting structure This position reports directly to the Chief Operating Officer of Luminis Health Clinical Enterprise.

At BoxLunch, we harness our passion for pop culture to make a meaningful impact: combating hunger. For every $10 spent in our stores, we donate a meal to Feeding America, directly benefiting the communities we serve. We are actively seeking a dynamic Store Manager to lead our Annapolis location. In this pivotal role, you will be instrumental in creating an engaging store atmosphere that brings fandom to life. You will spearhead efforts to achieve sales targets, oversee recruitment, nurture talent, and manage performance. As a retail leader, you will adeptly tackle challenges and inspire your team to deliver exceptional customer service. Your commitment to developing talent and fostering a positive shopping experience will set you apart as a true superhero in retail.

The Procurement Analyst at Luminis Health in Annapolis, MD supports both purchasing and contract administration in a hybrid role. This position relies on strong interpersonal abilities and familiarity with procurement systems to help refine purchasing workflows, maintain compliance with department standards, and foster effective supplier partnerships. The aim is to ensure purchasing decisions are both cost-conscious and high quality. Contract Management Collaborate with Contract Administrators, the Capital Analyst, and the Value Analysis Manager to develop and implement purchasing strategies that prioritize cost optimization. Input contract and pricing details into departmental systems and relevant tools. Assist with planning and organizing large-scale Requests for Proposal (RFP) initiatives. Accessibility Reasonable accommodations are available for individuals with disabilities.

Role overview The Food Service Attendant works within the Food and Nutrition Services Department at Luminis Health in Annapolis, MD. This is a PRN role with varying shifts. The position involves hands-on support across multiple areas, such as the cafeteria, food preparation, sanitation, diet office, catering, coffee shop, tray assembly, and tray delivery. Main responsibilities Serve meals from the steam table, grill, or deli stations during all meal periods. Restock supplies and assist with preparations for upcoming meal services as part of a flexible team. Follow established guidelines for food portioning. Complete assigned cleaning tasks on schedule to maintain a clean and sanitary environment. Handle cashier duties, including settlement and deposit sheets, and manage meal coupons accurately.

New Relic is seeking a Program Manager to focus on Observability Architecture and Migration. This role centers on supporting organizations as they transition to advanced observability solutions, aiming for improved performance and reliability. Key Responsibilities Shape observability strategies tailored to a variety of client needs. Lead the rollout of migration plans to updated observability platforms. Collaborate with cross-functional teams throughout each project phase. Maintain clear communication and manage expectations with stakeholders. Identify areas to enhance and innovate within New Relic’s observability offerings. Locations This position is available in several cities: Annapolis, MD; Atlanta, GA; Austin, TX; Baltimore, MD; Boston, MA; Charleston, SC; Charlotte, NC; Chicago, IL; Cleveland, OH; Columbia, SC; Columbus, OH; Dallas, TX; Detroit, MI; Indianapolis, IN; Kansas City, MO; Madison, WI; Orlando, FL; Pittsburgh, PA; St. Louis, MO; and Trenton, NJ.

This Application Analyst II – Imaging Services position at Luminis Health centers on managing projects within the Ambulatory Information Services department in Annapolis, MD. The role emphasizes accountability and customer satisfaction while supporting complex imaging systems and workflows. Maintaining operational reliability is key, with a direct influence on both patient and caregiver experiences. Key Responsibilities Act as an imaging integration specialist, working with DICOM-based imaging systems and technologies such as Epic Radiant, PACS, and various imaging modalities. Serve as a liaison between information systems and other departments to ensure smooth daily operations. Work on improving standard operating procedures related to issue, change, and access management. Communicate ideas clearly to foster consensus and help advance organizational goals. Role Focus This position requires a proactive mindset and strong communication skills. Supporting imaging workflows and maintaining system reliability are central to the analyst's daily work. Position Details Department: Ambulatory Information Services Location: Annapolis, MD FLSA Status: Exempt