Director of Customer Success - Public Sector

About AvePoint AvePoint stands as a global leader in data management and SaaS operations, dedicated to empowering federal, state, and local government entities alongside educational and defense organizations. Our mission is to facilitate secure collaboration, ensure compliance, and drive digital transformation. We assist our clients in modernizing their work…

Lead for Mission Success in Commercial SectorThe defense industry is experiencing unprecedented growth, yet the data that informs this sector is lagging behind. Organizations, government entities, and investors are compelled to rely on cumbersome manual processes and disparate data sources to make informed decisions. At Obviant, we are revolutionizing this landscape with our comprehensive data solutions and AI-driven tools tailored for defense acquisition. By synthesizing information from thousands of both structured and unstructured sources, we create an integrated view of budgets, programs, and the organizations behind them. Whether it’s a company strategizing its go-to-market approach or a program manager enhancing capabilities, we equip all stakeholders with the essential insights needed for effective execution.As a rapidly growing company supported by leading investors and veterans from the defense and national security sectors, we prioritize making a tangible impact. If you share this vision, we invite you to join our team.The RoleIn the role of Commercial Mission Success Lead, you will be instrumental in ensuring that Obviant’s commercial clients successfully onboard, integrate, and expand their use of our platform. Your objective will be to position Obviant as an indispensable tool for conducting research, formulating their DoD strategy, identifying opportunities, and executing effectively.This hands-on position combines elements of customer success, product development, and account management. You will serve as the crucial link between our customers and product teams—translating everyday user requirements into actionable product insights while guaranteeing that customers achieve their desired results and solutions.Key ResponsibilitiesManage a portfolio of commercial accounts (including startups, growth-stage firms, and prime contractors) within the DoD and national security sectors, acting as their main point of contact at Obviant.Oversee onboarding: Analyze current business development and capture workflows, configure the Obviant platform to align with their approaches to pursuing and managing DoD opportunities, and provide training for daily usage.Develop and enhance workflows in Obviant (e.g., market analysis, opportunity assessment, capture planning, funding alignment) that correlate directly with pipeline performance, win rates, and revenue generation.Track usage and performance, converting data into actionable insights and prompting behavior modifications that enhance customer outcomes (improved coverage of funded opportunities, expedited pursuits, increased win rates).Actively seek expansion opportunities (new teams, additional use cases, more comprehensive workflows) and collaborate with sales leadership to ensure renewals and growth.

Join our team as an Account Executive focused on the Public Sector at New Relic. In this dynamic role, you will drive strategic sales initiatives and build lasting relationships with government agencies. Your expertise will help our clients harness the power of observability and data analytics to enhance their operations and deliver exceptional public services.

AvePoint, Inc. is seeking a Sales Intern to join the Public Sector team in Arlington, VA. This internship provides hands-on experience alongside seasoned sales professionals, with a focus on real-world projects that shape the team’s approach to the public sector market. Key responsibilities Gather and analyze market data relevant to public sector opportunities Identify new leads and potential business prospects Support the sales team in planning and refining sales strategies Interns will build foundational sales skills while working in a collaborative environment. The experience centers on learning from experienced colleagues and contributing to meaningful projects that impact the team’s goals.

About AvePoint:At the forefront of data security, governance, and resilience, AvePoint is recognized globally as a leader in the industry. Our innovative solutions go beyond traditional approaches to ensure a solid data foundation, empowering organizations to collaborate securely and efficiently. With a clientele of over 25,000 worldwide, the AvePoint Confidence Platform optimizes critical data across collaboration environments such as Microsoft, Google, and Salesforce. Our expansive channel partner network encompasses around 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions available in over 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our commitment to our people. Our culture of agility, passion, and teamwork inspires our employees to shape their careers, make impactful contributions, and take ownership of their futures. Unleash your potential with us!About AvePoint Public Sector:Established in 2001, AvePoint Public Sector proudly serves over 1,000 clients across 49 states, including 400 local governments and municipalities. We work with every cabinet of the federal government and all four branches of the Department of Defense. Our dedication to excelling in regulated industries allows us to speed up deal cycles through state term contracts and FedRAMP authorization, creating substantial growth opportunities in our key markets: State and Local Government, Federal Governance, Higher Education, and K-12.

Join our dynamic team at New Relic as a Senior Account Executive, specializing in the Public Sector, particularly within Federal agencies. In this role, you will leverage your extensive sales experience to drive growth and foster relationships with key clients, ensuring they receive the highest value from our innovative software solutions.Your primary responsibilities will include developing and executing strategic sales plans, nurturing client relationships, and collaborating with cross-functional teams to deliver exceptional service.

Overview:We are on the lookout for a dedicated Account-Based Experience (ABX) Specialist for the Public Sector to enhance targeted account-based initiatives across federal, state, local, and educational domains. In this pivotal role, you will collaborate closely with sales, customer success, and marketing teams to foster effective engagement within prioritized public sector accounts.The ideal candidate will exhibit strong organizational skills, meticulous attention to detail, and a collaborative spirit, working alongside sales teams to facilitate account engagement, drive pipeline progression, and implement high-impact programs.

Stand Together is a dynamic philanthropic community dedicated to empowering America’s most courageous changemakers as they address the underlying causes of the nation’s most significant challenges—spanning education, economic disparities, fragmented communities, and societal discord, among a multitude of other critical issues. Our organization equips partners with vital resources, including financial support, strategic insights, a collaborative network of peers, and a comprehensive guide to implementing proven principles that transform lives and communities.We are in search of a talented Director of Partnership Success Management to become a cornerstone of our innovative development organization. This leader will be at the forefront of our efforts, guiding a team of exceptional Partnership Success Managers (PSMs) and their supervisors. Your mission will be to cultivate a premier donor experience, expertly identifying and executing meaningful engagement and stewardship strategies with our valued donor partners.This pivotal role combines strategic leadership, portfolio management, and talent development. The ideal candidate will possess a proven track record of leading teams, alongside experience in fundraising or consultative sales, and a genuine passion for fostering mutually beneficial partnerships that yield lasting impact.

Join the Rabot Team!At Rabot, we are at the forefront of transforming fulfillment through Vision AI technology. Our mission is to empower brands and third-party logistics providers to achieve impeccable order accuracy, significantly reduce costs, and enhance productivity by as much as 25%. Supported by leading venture capital firms from the Bay Area and guided by seasoned industry experts, we collaborate with both Fortune 100 companies and small to medium-sized businesses. Be a part of our journey to redefine the future of fulfillment!Your RoleAs a Customer Success Lead, you will be the main point of contact for our valued customers, ensuring they experience success and satisfaction with our products. You will guide new clients through the onboarding process, identify upsell opportunities, and manage customer renewals to foster lasting relationships. Your analytical skills will be crucial in gathering feedback and collaborating with our sales and product teams to enhance the overall customer experience. Travel may be required for system installations.

Welcome to Planet. We believe in leveraging space technology to improve life on Earth.Planet designs, manufactures, and operates the largest constellation of imaging satellites in history. Our constellation provides an unparalleled dataset of empirical information through a groundbreaking cloud-based platform, catering to key figures in commercial, environmental, and humanitarian sectors. We embody both a space and data company.Our global clientele utilizes Planet's data to innovate technologies, increase revenue, advance research, and tackle some of the world's most pressing challenges.With in-house expertise in hardware design, manufacturing, data processing, and software engineering, our office thrives as a collaborative space for specialists from diverse fields.Our culture prioritizes people and community, focusing on a growth-oriented approach that places our team members at the forefront. Join Planet and contribute to our mission of transforming perspectives on how the world is viewed.Planet operates globally, with remote employees and offices located in San Francisco, Washington D.C., Germany, Austria, Slovenia, and the Netherlands.About the Role:The Customer Success Team at Planet is on the lookout for a Customer Success Manager specializing in the Defense and Intelligence sectors. This pivotal role will be centered on assisting clients within the U.S. Defense and Intelligence communities, enabling them to maximize the value derived from Planet's imagery, platform, and services. We seek a geospatial expert to cultivate and maintain relationships with clients leveraging our platform and imagery in these crucial fields. Your mission will be to act as a trusted advisor, ensuring clients gain maximum benefit while staying updated on product enhancements and industry trends. We are in search of candidates who recognize the strategic significance of remote sensing data in Defense and Intelligence contexts, possessing the capability to guide clients through platform intricacies and identify bespoke solutions.This is a full-time, hybrid role requiring in-office attendance at our D.C. office in Arlington, VA, three days a week.Impact You Will Have:Build and nurture enduring relationships with Defense and Intelligence clients, specifically focusing on U.S. accounts.Facilitate successful onboarding, training of new customers, and optimal product utilization.Deliver hands-on training and support to empower clients in effectively using Planet’s platforms, data, and solutions.Assist clients in expanding their use of products and services, identifying new opportunities for engagement.

Are you passionate about helping students succeed? Join Janes as a Part-Time Student Customer Success Support Administrator. In this role, you'll play a crucial part in enhancing the student experience by providing outstanding support and guidance. You'll work closely with students, assisting them in navigating our offerings and ensuring they have the tools they need to thrive.

Join PLUS Communications, a distinguished full-service communications firm located in Arlington, Virginia, renowned for crafting award-winning campaigns that seamlessly integrate public affairs, corporate communications, digital marketing, advertising, and media buying. At PLUS, we believe that more means better!We are on the lookout for an innovative and dedicated Senior Director to enhance our rapidly expanding digital practice, driving impactful advocacy campaigns and empowering organizations to achieve their goals every day.Your Responsibilities:Develop and implement cutting-edge digital strategies for public affairs clients, proactively identifying opportunities and challenges to create timely and cost-effective winning campaigns.Foster and nurture client relationships to expand existing accounts and spearhead the development and strategic planning of new business proposals.Lead a team of strategists to successfully manage daily operations and new projects for public affairs accounts.Collaborate with our Graphic Design team to produce compelling design collateral for clients, including logos, one-pagers, social media graphics, and more.Work alongside our Digital Advertising team to coordinate plan requests, oversee campaign traffic, and prepare comprehensive client reports.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

Join AECOM as an Army Client Account Director where you will play a pivotal role in leading our engagement with military clients. This position requires a strong strategic vision to drive business development, manage client relationships, and oversee project delivery. You will collaborate with cross-functional teams to ensure that we deliver the highest quality services to meet the unique needs of our Army clients.

Ripple Effect is seeking a Public Relations Specialist with a focus on IT and cybersecurity. Based in Arlington, Virginia, this position supports strategic communication and outreach for technology-driven initiatives. The role involves shaping public affairs strategies, handling media relations, and making complex technical topics accessible to a wide range of audiences. Main responsibilities Public affairs: Create content on key issues, coordinate outreach campaigns, and engage stakeholders. Take part in strategic planning within set frameworks. Media relations: Initiate outreach to media contacts, represent Ripple Effect in interviews and briefings, and adapt messaging for external audiences. Track media coverage to help manage the organization’s reputation. Communication and representation: Maintain clear, professional communication in every interaction. Represent the organization during media engagements to foster transparency and goodwill. Project management: Oversee and prioritize multiple public relations projects independently. Deliver press releases and campaign materials on schedule. Documentation: Keep organized records of public relations activities, including press materials and campaign files, to support continuity and transparency. Problem solving: Identify and address complex challenges in public relations. Seek opportunities to improve processes and strategies.

Join Ramboll as a Managing Consultant specializing in Air Quality Compliance and Permitting within the Chemical and Pharmaceutical sectors. In this pivotal role, you will leverage your expertise to ensure that our clients adhere to environmental regulations and standards, providing solutions that enhance sustainability and operational efficiency.Your strategic insight will guide clients through complex regulatory landscapes, helping them navigate compliance challenges while promoting best practices in air quality management.

Public Storage seeks a District Manager based in Arlington to oversee several storage facilities in the area. The role centers on managing operational performance and providing strong leadership to site teams. Key Responsibilities Supervise staff and daily operations across multiple facility locations Monitor performance and identify ways to improve efficiency Work to raise customer satisfaction at each site Promote consistency and effective processes throughout the district Who Succeeds Here This position fits leaders who enjoy guiding teams and want to see their efforts reflected in customer experience and business outcomes.

Public Storage is hiring a Customer Service - Self Storage Manager in Arlington. This position serves as the main point of contact for customers, helping them with their storage needs and questions. Role overview The Self Storage Manager oversees daily operations at the facility. This includes keeping the property clean and safe, handling customer inquiries, and making sure each visitor receives helpful service. Building strong customer relationships is a key part of the job. What you will do Manage the day-to-day activities of the storage facility Assist customers in selecting storage units and answering their questions Maintain a clean and secure environment for customers and their belongings Foster positive customer relationships through attentive service Requirements This role focuses on customer service and operational management in a self-storage setting. Strong communication skills and attention to detail are important for success.

Public Storage seeks a Self Storage Manager - Customer Service Specialist in Arlington. This position centers on running daily operations and making sure customers have a positive experience at the facility. Role overview This role focuses on both customer service and facility management. The manager handles day-to-day tasks, addresses customer needs, and keeps the property in top condition. What you will do Oversee the daily operations of the storage facility Respond to customer questions and concerns to ensure satisfaction Maintain high standards for facility upkeep and presentation Requirements Strong communication skills and a commitment to customer service are essential. Experience in facility management or a similar role is helpful.

Join Elastic, the leader in Search AI, and play a pivotal role in shaping the future of data utilization for the United States Department of Energy (DOE). As a Federal Account Executive, you will be instrumental in expanding our market presence and driving the adoption of our innovative AI-powered search technology and analytics. Your passion for empowering organizations through cutting-edge solutions will help unlock their data's full potential.