Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Entry Level
About the job
Are you an adept multitasker with a passion for operational coordination? Do you thrive on delivering exceptional customer service? If so, we want to hear from you!
Our Dispatching team is expanding, and we are in search of talented Dispatchers to streamline our delivery operations with precision and efficiency, elevating our services to unparalleled heights!
In this dynamic role, your primary objective will be to utilize your verbal and written communication skills to ensure timely deliveries to our customers. You will oversee 'delivered by efood' orders in real-time, ensuring seamless operations. Your sound judgment will be key in navigating the fast-paced environment to eliminate any obstacles our riders face in achieving the PERFECT delivery!
Key Responsibilities:
Monitor and resolve issues from the order watchlist.
Efficiently manage multiple incoming interactions, prioritizing tasks as necessary.
Track delivery zone performance and delays, proactively implementing corrective measures.
Communicate effectively with partners, riders, and customers through chat and phone calls.
Oversee order routing and make necessary adjustments.
Provide customers with updates on their order status and liaise with partners as needed.
Are you an adept multitasker with a passion for operational coordination? Do you thrive on delivering exceptional customer service? If so, we want to hear from you!Our Dispatching team is expanding, and we are in search of talented Dispatchers to streamline our delivery operations with precision and efficiency, elevating our services to unparalleled heights!…
Join our dynamic team at Delivery Hero as a Customer Care Agent! In this pivotal role, you will be the voice of our company, ensuring exceptional service and support to our valued customers. Your primary responsibilities will include addressing customer inquiries, resolving issues efficiently, and providing information about our services. If you are passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you!
Join our dynamic team at Delivery Hero as a Customer Care Agent! In this remote role, you will be the first point of contact for our valued customers, assisting them with inquiries and ensuring a seamless experience. Your friendly demeanor and problem-solving skills will make a significant difference in delivering exceptional customer service.
Join Delivery Hero as a Customer Care Agent, where you will be the voice of our company, providing exceptional service to our customers in the Cyprus market. Your role will involve resolving customer inquiries, processing orders, and ensuring a positive customer experience through effective communication and problem-solving skills.
Become a Customer Care Agent with Novibet!Are you eager to play a pivotal role in a thriving, fast-paced organization? If you have a genuine passion for customer service and excel in dynamic environments, this could be the perfect opportunity for you.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and various ROW countries, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs located in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 individuals worldwide. Our commitment to technological innovation allows us to continuously enhance online gaming experiences for our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing professional development through active listening and learning. As part of our team of forward-thinking and proactive individuals, you will adapt to new challenges while contributing to a positive, inclusive workplace culture that supports personal growth.Join us and be part of a collaborative team that values innovation and teamwork.Your RoleAs a Customer Care Agent, you will serve as the first point of contact for our customers, addressing inquiries related to account management and betting options. You will resolve issues such as payment errors and accessibility challenges to ensure a smooth customer experience.Key ResponsibilitiesAssist customers through live chat, phone, email, and social media with various account queries, including payments, logins, verification, and betting inquiries.Respond to customer inquiries promptly and effectively.Manage complaints and provide appropriate solutions.Escalate unresolved requests and issues to relevant internal departments, ensuring follow-up until resolution.Document inquiries, feedback, and complaints.Enhance customer experience by providing feedback to the Product teams.What We SeekHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; additional languages are a plus.Previous experience in a similar role or in a call center is advantageous.Proficient in computer skills.Exceptional communication and interpersonal skills.Willingness to work on a shift rotation.Our OfferAt Novibet, we genuinely value our team members! In our engaging, fast-paced environment, we encourage everyone to realize their full potential and enjoy the journey. Here’s how we support that:Competitive Compensation: Attractive salary packages. Positive Work Environment: A vibrant, inclusive culture that fosters collaboration.
Join Our Team as a Customer Care Agent at Novibet!Are you ready to contribute to a vibrant and rapidly growing company? If you possess a strong passion for customer service and excel in a fast-paced environment, this opportunity is tailored for you.About NovibetFounded in 2010, Novibet is a leading GameTech company making waves across Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs in Greece, Malta, Brazil, and Mexico, and a talented team of over 1,200 employees, we are committed to harnessing cutting-edge technologies to provide seamless entertainment and exceptional online gaming experiences to our expanding customer base.Why Choose Novibet?At Novibet, we foster growth through a culture of listening and learning, encouraging our team members to adapt to new challenges. We are dedicated to nurturing a positive, inclusive, and supportive workplace that empowers everyone to thrive. Join a collaborative team of more than 1,200 individuals worldwide who value innovation, teamwork, and personal development.Your RoleAs a Customer Care Agent, you will be the first point of contact for our customers, assisting with inquiries related to account management and betting options. Your expertise will help resolve issues such as payment errors or access difficulties, ensuring a smooth customer experience.Part-time agents will work 4-hour shifts in the afternoon/evening (17:00–21:00 / 18:00–22:00 / 19:00–23:00).Your ResponsibilitiesProvide support to our customers via live chat, phone, email, and social media regarding various account queries, including payments, logins, verifications, and betting inquiries.Respond swiftly to customer inquiries.Handle complaints and offer suitable solutions.Direct unresolved requests and issues to the appropriate internal departments and follow up on resolutions.Document inquiries, comments, and complaints.Improve customer experience by sharing feedback with Product teams.Your QualificationsHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; knowledge of additional languages is a plus.Previous experience in a similar position or a call center is advantageous.Strong computer skills.Excellent communication and interpersonal abilities.Willingness to work flexible shifts.What We OfferAt Novibet, we truly value our team members! In our lively, dynamic, and fast-paced environment, we encourage everyone to realize their full potential.
Join G4S, a member of the Allied Universal® group, the world's leading security services provider, operating in over 80 countries. At G4S Greece, we are committed to innovation and excellence, combining our talented workforce with cutting-edge technology to offer security and peace of mind to our clients. We are expanding our team and seeking dynamic individuals to be the 'voice' of our company.Role Overview: As a Customer Care Agent, you will serve as the vital link between G4S and our clients. Your primary objectives include delivering high-quality support for our security systems and services while ensuring an exceptional customer experience and satisfaction.Key Responsibilities:Back-office & Data Management: Manage and update the CRM database, process agreements, and create new project/service entries.Omnichannel Support: Efficiently handle incoming calls and correspondence (emails/letters) regarding account inquiries, billing clarifications, and service information.Retention & Customer Loyalty: Implement customer retention strategies through personalized recommendations and service customization.Customer Feedback Management: Evaluate satisfaction surveys and intervene promptly to resolve complaints or negative feedback.Upselling & Service Upgrades: Inform existing clients about new technological capabilities and recommend upgrades to enhance their security.
Are you a fluent Hungarian speaker looking to elevate your career?At Speakit, we are dedicated to supporting your professional journey. We are excited to announce an opportunity for a Hungarian Customer Support Agent to join our dynamic team in Athens.Your role will involve leveraging your language proficiency to assist customers with their online purchases, making you an integral part of a vibrant and multicultural environment.
The Customer Care Agent role at Skroutz Last Mile centers on direct communication with customers. Based in Athens, this position handles a range of questions and works to resolve service-related issues as they arise. Role overview Daily work involves responding to customer inquiries and troubleshooting concerns about Skroutz Last Mile services. The aim is to ensure each interaction is handled efficiently and leaves the customer satisfied. What you will do Connect with customers to address their questions Resolve problems related to Skroutz Last Mile deliveries and services Maintain a helpful and positive approach in every conversation Location This position is based in Athens, Attica, Greece.
Become a part of our vibrant team, supporting a premier global social media platform that brings together millions of users across the globe. We are committed to delivering an outstanding user experience while fostering a safe and interactive community. We are on the lookout for a dedicated and enthusiastic German Support Agent to enhance our customer support efforts for our German-speaking audience.Key Responsibilities: Customer Support: Deliver prompt and precise responses to customer inquiries through social media, email, chat, and other support channels in German. Address customer grievances, technical problems, and feedback with professionalism and empathy. Troubleshoot and resolve issues regarding account access, content moderation, and platform features. Content Moderation: Oversee user-generated content to ensure adherence to platform policies and community standards. Identify and tackle inappropriate content, spam, and breaches of platform guidelines. Collaborate with the moderation team to establish and apply best practices for content evaluation. Community Engagement: Interact with users to cultivate a positive and supportive community atmosphere. Encourage user participation and offer guidance on effectively utilizing platform features. Assist in community events, campaigns, and initiatives to enrich the user experience. Feedback and Reporting: Gather and document user feedback, feature requests, and bug reports. Collaborate closely with product and development teams to relay user concerns and propose enhancements. Produce regular reports on common issues and trends to elevate overall service quality.
Join our team as a fluent German-speaking Customer Support Consultant and make a difference as a Financial and Payment Recovery Agent, working remotely from anywhere in Greece!Key Responsibilities: Assist customers through phone, chat, and email channels. Monitor and manage cases to ensure efficient and timely resolutions. Strive to maintain exceptional customer satisfaction at all times. Foster and uphold strong professional relationships with all partners. Collaborate with clients to achieve both client-specific and internal performance targets. Qualifications: Proficient in German. Good command of English is advantageous. Outstanding communication and interpersonal skills. Basic computer literacy. Previous experience in customer service or client-facing roles is a plus. Experience in the banking sector is considered an asset. A positive attitude, eagerness to learn, and reliability are essential for success in this role.
Are you seeking an exciting job opportunity in Athens, Greece? Look no further! Join us as a Polish-speaking Customer Support – Travel Agent. In this role, you will play a crucial part in ensuring our customers' needs are met on a daily basis.Your passion for travel will shine as you assist customers in discovering amazing places to stay and creating memorable travel experiences. Your dedication to providing exceptional customer service will help maintain the organization's operational standards and meet business objectives.On a typical day, you will:Serve as the primary contact for our premium accommodation partners, addressing inquiries related to room modifications, rates, availability, and extranets.Deliver accurate, valid, and comprehensive information using the appropriate tools, methods, and processes.Uphold a high standard of partner service, ensuring a positive experience for our partners.
Location: Athens, Attica, Greece (on-site, full-time) About otsae otsae (OTS) builds and supports integrated information systems that help simplify daily life for citizens and improve how public and private sector organizations manage data and processes. With more than 30 years of experience, the company has contributed to major digital transformation projects, delivering reliable solutions that support both government and business. Role Overview Customer Support Representatives at otsae work on-site in Athens or Thessaloniki. This team is the first point of contact for users of OTS applications, supporting a wide range of digital products that impact urban life. The role involves working closely with a large team of over 240 professionals, including developers, consultants, and business development staff. What You Will Do Respond to customer questions and resolve issues related to OTS products Monitor system performance to ensure customers experience smooth operation Gather and share user feedback to help improve product design and features Document product features and create testing scenarios Write user manuals and supporting materials for OTS applications Lead training sessions for users of the team’s developed applications Team and Growth This position offers the chance to work on projects with broad social impact. Support Representatives receive training and develop new skills while gaining experience across various aspects of technology and customer interaction.
Join the team at a premier e-commerce platform that provides a diverse selection of products across various categories, including music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY. We are seeking a passionate Dutch Customer Care Agent to become a vital part of our client's dynamic workforce.As a Dutch Customer Care Agent, you will serve as the primary point of contact for our client's Dutch-speaking customers. Your role will involve delivering exceptional support and assistance through email, chat, and phone communications. Your primary aim will be to ensure a high level of customer satisfaction by adeptly managing inquiries, resolving issues, and upholding a positive representation of the brand.Key Responsibilities: Promptly respond to customer inquiries via email, chat, and phone with professionalism and courtesy. Provide precise and detailed information regarding our products, services, and company policies. Efficiently resolve customer complaints and issues, escalating to the appropriate team when necessary. Process orders, returns, and exchanges in accordance with company protocols. Maintain meticulous customer records while ensuring the confidentiality of sensitive information.
Are you a native Italian speaker with a strong commitment to customer service? Join us in Athens to work with a globally renowned car rental company, assisting customers with their inquiries!If you possess fluency in Italian and English, along with exceptional communication abilities, we are eager to receive your application!Your Responsibilities:Assist customers by addressing their questions about vehicle options, rental fees, reservations, and regulations.Provide accurate information using appropriate tools, methods, and processes to ensure customer satisfaction.Deliver a high standard of service to partners and create a positive experience.
Become a Premium Customer Care Agent with Novibet!Are you eager to play a pivotal role in a vibrant and rapidly expanding organization? If you have a strong commitment to delivering exceptional customer service and excel in a fast-paced setting, we invite you to explore this exciting opportunity.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With over 1200 talented employees and offices in Greece, Malta, Brazil, and Mexico, we are dedicated to leveraging cutting-edge technology to provide seamless entertainment and online gaming experiences to our ever-growing global customer base.Why Choose Novibet?At Novibet, we empower our team members to thrive by fostering a culture of growth, continuous learning, and collaboration. Our commitment to creating a positive and inclusive workplace ensures that every team member can reach their fullest potential. Join us and be part of a diverse team that values innovation and personal development.Your RoleAs a Premium Customer Care Agent within Novibet's VIP team, you will serve as the primary point of contact for our esteemed clients, delivering swift and personalized support mainly through chat. You will address inquiries regarding account management and betting options, while addressing issues such as payment errors or access difficulties with professionalism and discretion, guaranteeing an unparalleled customer experience.Your ResponsibilitiesServe as the first point of contact for our VIP clientele, delivering prompt and tailored assistance primarily through chat, and through email or other channels as needed.Handle and resolve customer complaints with professionalism, empathy, and discretion.Collaborate with internal teams to ensure efficient resolution of complex cases.Actively listen to client needs and anticipate potential issues before they arise.Uphold high standards of confidentiality in all client communications.Provide feedback to contribute to the continuous enhancement of the VIP customer experience.
At Mercier Consultancy, we are on the lookout for a committed and enthusiastic German Speaking Customer Service Agent to join our dynamic Customer Service Department. In this pivotal position, you will serve as the primary point of contact for our German-speaking clientele, ensuring they receive exceptional assistance and support. Your role encompasses addressing customer inquiries, delivering detailed information regarding our products and services, and effectively resolving any challenges that may occur.Your proficiency in the German language will be instrumental in cultivating robust relationships with our customers. By demonstrating a strong commitment to outstanding customer care, you will contribute to creating a positive and memorable experience for each client.Key Responsibilities Provide prompt and professional responses to customer inquiries through phone, email, and live chat in German. Offer comprehensive information about our products and services to enhance customer understanding. Efficiently resolve customer issues while maintaining high satisfaction levels. Document all customer interactions and feedback in our CRM system. Collaborate closely with team members to refine service processes and improve overall customer experience. Foster a positive team atmosphere through effective communication and collaboration. Engage in regular training sessions to stay informed about product updates and customer service techniques.
Mercier Consultancy seeks a Portuguese Customer Service Agent to join its team in Athens, supporting a well-known online marketplace. This role offers the opportunity to use Portuguese language skills in an international setting. Fully paid relocation to Greece is included. Main responsibilities Serve as the primary contact for Portuguese-speaking customers. Handle inquiries about product listings, orders, payments, and general marketplace services. Address complaints and provide solutions to enhance customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams when resolving complex issues. Share feedback from customers to support service improvements. Attend training sessions to stay updated on company policies and platform changes. Relocation support This position includes fully paid relocation to Athens, designed to help you settle smoothly into your new role and city.
Are you passionate about the Polish language and dedicated to providing exceptional assistance? Join our team as a Polish Customer Service Agent in Greece, where you can work either remotely or on-site! This role offers the chance to be part of a dynamic team with flexible hours, allowing you to thrive in an environment focused on delivering outstanding customer service.Key ResponsibilitiesHandle incoming communications via chat, email, or phone calls.Evaluate and understand customers' needs to ensure their satisfaction.Foster trust through open, interactive communication.Deliver accurate, complete information using the appropriate tools and methods.Maintain records of customer interactions, manage accounts, and organize documentation.Adhere to communication protocols, guidelines, and policies.
About Us: tbibankgr is a dynamic challenger bank operating in Southeast Europe and a frontrunner in alternative payment solutions. We are dedicated to creating a comprehensive ecosystem that integrates financing and shopping, effectively meeting the diverse needs of our customers. Our customer-centric business model has positioned us as one of the most profitable and efficient banks in the region, serving clients across Romania, Germany, Bulgaria, and Lithuania. With our recent expansion into Greece, we are proud to partner with thousands of merchants and consumers. Are you ready to contribute to our remarkable success story?Position Overview: We are currently seeking a passionate and dedicated Customer Experience Agent to join our team in Greece!Key Responsibilities:Manage incoming customer communications via phone, chat, and email, ensuring a top-tier customer experience at every interaction.Deliver accurate and prompt responses, aligning with internal KPIs for each communication channel.Evaluate and process loan applications through a live agent decision-making process (KYC).Participate in a rotating shift schedule (40 hours per week).Foster collaboration and a positive team spirit among colleagues.
Are you an adept multitasker with a passion for operational coordination? Do you thrive on delivering exceptional customer service? If so, we want to hear from you!Our Dispatching team is expanding, and we are in search of talented Dispatchers to streamline our delivery operations with precision and efficiency, elevating our services to unparalleled heights!…
Join our dynamic team at Delivery Hero as a Customer Care Agent! In this pivotal role, you will be the voice of our company, ensuring exceptional service and support to our valued customers. Your primary responsibilities will include addressing customer inquiries, resolving issues efficiently, and providing information about our services. If you are passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you!
Join our dynamic team at Delivery Hero as a Customer Care Agent! In this remote role, you will be the first point of contact for our valued customers, assisting them with inquiries and ensuring a seamless experience. Your friendly demeanor and problem-solving skills will make a significant difference in delivering exceptional customer service.
Join Delivery Hero as a Customer Care Agent, where you will be the voice of our company, providing exceptional service to our customers in the Cyprus market. Your role will involve resolving customer inquiries, processing orders, and ensuring a positive customer experience through effective communication and problem-solving skills.
Become a Customer Care Agent with Novibet!Are you eager to play a pivotal role in a thriving, fast-paced organization? If you have a genuine passion for customer service and excel in dynamic environments, this could be the perfect opportunity for you.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and various ROW countries, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs located in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 individuals worldwide. Our commitment to technological innovation allows us to continuously enhance online gaming experiences for our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing professional development through active listening and learning. As part of our team of forward-thinking and proactive individuals, you will adapt to new challenges while contributing to a positive, inclusive workplace culture that supports personal growth.Join us and be part of a collaborative team that values innovation and teamwork.Your RoleAs a Customer Care Agent, you will serve as the first point of contact for our customers, addressing inquiries related to account management and betting options. You will resolve issues such as payment errors and accessibility challenges to ensure a smooth customer experience.Key ResponsibilitiesAssist customers through live chat, phone, email, and social media with various account queries, including payments, logins, verification, and betting inquiries.Respond to customer inquiries promptly and effectively.Manage complaints and provide appropriate solutions.Escalate unresolved requests and issues to relevant internal departments, ensuring follow-up until resolution.Document inquiries, feedback, and complaints.Enhance customer experience by providing feedback to the Product teams.What We SeekHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; additional languages are a plus.Previous experience in a similar role or in a call center is advantageous.Proficient in computer skills.Exceptional communication and interpersonal skills.Willingness to work on a shift rotation.Our OfferAt Novibet, we genuinely value our team members! In our engaging, fast-paced environment, we encourage everyone to realize their full potential and enjoy the journey. Here’s how we support that:Competitive Compensation: Attractive salary packages. Positive Work Environment: A vibrant, inclusive culture that fosters collaboration.
Join Our Team as a Customer Care Agent at Novibet!Are you ready to contribute to a vibrant and rapidly growing company? If you possess a strong passion for customer service and excel in a fast-paced environment, this opportunity is tailored for you.About NovibetFounded in 2010, Novibet is a leading GameTech company making waves across Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs in Greece, Malta, Brazil, and Mexico, and a talented team of over 1,200 employees, we are committed to harnessing cutting-edge technologies to provide seamless entertainment and exceptional online gaming experiences to our expanding customer base.Why Choose Novibet?At Novibet, we foster growth through a culture of listening and learning, encouraging our team members to adapt to new challenges. We are dedicated to nurturing a positive, inclusive, and supportive workplace that empowers everyone to thrive. Join a collaborative team of more than 1,200 individuals worldwide who value innovation, teamwork, and personal development.Your RoleAs a Customer Care Agent, you will be the first point of contact for our customers, assisting with inquiries related to account management and betting options. Your expertise will help resolve issues such as payment errors or access difficulties, ensuring a smooth customer experience.Part-time agents will work 4-hour shifts in the afternoon/evening (17:00–21:00 / 18:00–22:00 / 19:00–23:00).Your ResponsibilitiesProvide support to our customers via live chat, phone, email, and social media regarding various account queries, including payments, logins, verifications, and betting inquiries.Respond swiftly to customer inquiries.Handle complaints and offer suitable solutions.Direct unresolved requests and issues to the appropriate internal departments and follow up on resolutions.Document inquiries, comments, and complaints.Improve customer experience by sharing feedback with Product teams.Your QualificationsHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; knowledge of additional languages is a plus.Previous experience in a similar position or a call center is advantageous.Strong computer skills.Excellent communication and interpersonal abilities.Willingness to work flexible shifts.What We OfferAt Novibet, we truly value our team members! In our lively, dynamic, and fast-paced environment, we encourage everyone to realize their full potential.
Join G4S, a member of the Allied Universal® group, the world's leading security services provider, operating in over 80 countries. At G4S Greece, we are committed to innovation and excellence, combining our talented workforce with cutting-edge technology to offer security and peace of mind to our clients. We are expanding our team and seeking dynamic individuals to be the 'voice' of our company.Role Overview: As a Customer Care Agent, you will serve as the vital link between G4S and our clients. Your primary objectives include delivering high-quality support for our security systems and services while ensuring an exceptional customer experience and satisfaction.Key Responsibilities:Back-office & Data Management: Manage and update the CRM database, process agreements, and create new project/service entries.Omnichannel Support: Efficiently handle incoming calls and correspondence (emails/letters) regarding account inquiries, billing clarifications, and service information.Retention & Customer Loyalty: Implement customer retention strategies through personalized recommendations and service customization.Customer Feedback Management: Evaluate satisfaction surveys and intervene promptly to resolve complaints or negative feedback.Upselling & Service Upgrades: Inform existing clients about new technological capabilities and recommend upgrades to enhance their security.
Are you a fluent Hungarian speaker looking to elevate your career?At Speakit, we are dedicated to supporting your professional journey. We are excited to announce an opportunity for a Hungarian Customer Support Agent to join our dynamic team in Athens.Your role will involve leveraging your language proficiency to assist customers with their online purchases, making you an integral part of a vibrant and multicultural environment.
The Customer Care Agent role at Skroutz Last Mile centers on direct communication with customers. Based in Athens, this position handles a range of questions and works to resolve service-related issues as they arise. Role overview Daily work involves responding to customer inquiries and troubleshooting concerns about Skroutz Last Mile services. The aim is to ensure each interaction is handled efficiently and leaves the customer satisfied. What you will do Connect with customers to address their questions Resolve problems related to Skroutz Last Mile deliveries and services Maintain a helpful and positive approach in every conversation Location This position is based in Athens, Attica, Greece.
Become a part of our vibrant team, supporting a premier global social media platform that brings together millions of users across the globe. We are committed to delivering an outstanding user experience while fostering a safe and interactive community. We are on the lookout for a dedicated and enthusiastic German Support Agent to enhance our customer support efforts for our German-speaking audience.Key Responsibilities: Customer Support: Deliver prompt and precise responses to customer inquiries through social media, email, chat, and other support channels in German. Address customer grievances, technical problems, and feedback with professionalism and empathy. Troubleshoot and resolve issues regarding account access, content moderation, and platform features. Content Moderation: Oversee user-generated content to ensure adherence to platform policies and community standards. Identify and tackle inappropriate content, spam, and breaches of platform guidelines. Collaborate with the moderation team to establish and apply best practices for content evaluation. Community Engagement: Interact with users to cultivate a positive and supportive community atmosphere. Encourage user participation and offer guidance on effectively utilizing platform features. Assist in community events, campaigns, and initiatives to enrich the user experience. Feedback and Reporting: Gather and document user feedback, feature requests, and bug reports. Collaborate closely with product and development teams to relay user concerns and propose enhancements. Produce regular reports on common issues and trends to elevate overall service quality.
Join our team as a fluent German-speaking Customer Support Consultant and make a difference as a Financial and Payment Recovery Agent, working remotely from anywhere in Greece!Key Responsibilities: Assist customers through phone, chat, and email channels. Monitor and manage cases to ensure efficient and timely resolutions. Strive to maintain exceptional customer satisfaction at all times. Foster and uphold strong professional relationships with all partners. Collaborate with clients to achieve both client-specific and internal performance targets. Qualifications: Proficient in German. Good command of English is advantageous. Outstanding communication and interpersonal skills. Basic computer literacy. Previous experience in customer service or client-facing roles is a plus. Experience in the banking sector is considered an asset. A positive attitude, eagerness to learn, and reliability are essential for success in this role.
Are you seeking an exciting job opportunity in Athens, Greece? Look no further! Join us as a Polish-speaking Customer Support – Travel Agent. In this role, you will play a crucial part in ensuring our customers' needs are met on a daily basis.Your passion for travel will shine as you assist customers in discovering amazing places to stay and creating memorable travel experiences. Your dedication to providing exceptional customer service will help maintain the organization's operational standards and meet business objectives.On a typical day, you will:Serve as the primary contact for our premium accommodation partners, addressing inquiries related to room modifications, rates, availability, and extranets.Deliver accurate, valid, and comprehensive information using the appropriate tools, methods, and processes.Uphold a high standard of partner service, ensuring a positive experience for our partners.
Location: Athens, Attica, Greece (on-site, full-time) About otsae otsae (OTS) builds and supports integrated information systems that help simplify daily life for citizens and improve how public and private sector organizations manage data and processes. With more than 30 years of experience, the company has contributed to major digital transformation projects, delivering reliable solutions that support both government and business. Role Overview Customer Support Representatives at otsae work on-site in Athens or Thessaloniki. This team is the first point of contact for users of OTS applications, supporting a wide range of digital products that impact urban life. The role involves working closely with a large team of over 240 professionals, including developers, consultants, and business development staff. What You Will Do Respond to customer questions and resolve issues related to OTS products Monitor system performance to ensure customers experience smooth operation Gather and share user feedback to help improve product design and features Document product features and create testing scenarios Write user manuals and supporting materials for OTS applications Lead training sessions for users of the team’s developed applications Team and Growth This position offers the chance to work on projects with broad social impact. Support Representatives receive training and develop new skills while gaining experience across various aspects of technology and customer interaction.
Join the team at a premier e-commerce platform that provides a diverse selection of products across various categories, including music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY. We are seeking a passionate Dutch Customer Care Agent to become a vital part of our client's dynamic workforce.As a Dutch Customer Care Agent, you will serve as the primary point of contact for our client's Dutch-speaking customers. Your role will involve delivering exceptional support and assistance through email, chat, and phone communications. Your primary aim will be to ensure a high level of customer satisfaction by adeptly managing inquiries, resolving issues, and upholding a positive representation of the brand.Key Responsibilities: Promptly respond to customer inquiries via email, chat, and phone with professionalism and courtesy. Provide precise and detailed information regarding our products, services, and company policies. Efficiently resolve customer complaints and issues, escalating to the appropriate team when necessary. Process orders, returns, and exchanges in accordance with company protocols. Maintain meticulous customer records while ensuring the confidentiality of sensitive information.
Are you a native Italian speaker with a strong commitment to customer service? Join us in Athens to work with a globally renowned car rental company, assisting customers with their inquiries!If you possess fluency in Italian and English, along with exceptional communication abilities, we are eager to receive your application!Your Responsibilities:Assist customers by addressing their questions about vehicle options, rental fees, reservations, and regulations.Provide accurate information using appropriate tools, methods, and processes to ensure customer satisfaction.Deliver a high standard of service to partners and create a positive experience.
Become a Premium Customer Care Agent with Novibet!Are you eager to play a pivotal role in a vibrant and rapidly expanding organization? If you have a strong commitment to delivering exceptional customer service and excel in a fast-paced setting, we invite you to explore this exciting opportunity.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With over 1200 talented employees and offices in Greece, Malta, Brazil, and Mexico, we are dedicated to leveraging cutting-edge technology to provide seamless entertainment and online gaming experiences to our ever-growing global customer base.Why Choose Novibet?At Novibet, we empower our team members to thrive by fostering a culture of growth, continuous learning, and collaboration. Our commitment to creating a positive and inclusive workplace ensures that every team member can reach their fullest potential. Join us and be part of a diverse team that values innovation and personal development.Your RoleAs a Premium Customer Care Agent within Novibet's VIP team, you will serve as the primary point of contact for our esteemed clients, delivering swift and personalized support mainly through chat. You will address inquiries regarding account management and betting options, while addressing issues such as payment errors or access difficulties with professionalism and discretion, guaranteeing an unparalleled customer experience.Your ResponsibilitiesServe as the first point of contact for our VIP clientele, delivering prompt and tailored assistance primarily through chat, and through email or other channels as needed.Handle and resolve customer complaints with professionalism, empathy, and discretion.Collaborate with internal teams to ensure efficient resolution of complex cases.Actively listen to client needs and anticipate potential issues before they arise.Uphold high standards of confidentiality in all client communications.Provide feedback to contribute to the continuous enhancement of the VIP customer experience.
At Mercier Consultancy, we are on the lookout for a committed and enthusiastic German Speaking Customer Service Agent to join our dynamic Customer Service Department. In this pivotal position, you will serve as the primary point of contact for our German-speaking clientele, ensuring they receive exceptional assistance and support. Your role encompasses addressing customer inquiries, delivering detailed information regarding our products and services, and effectively resolving any challenges that may occur.Your proficiency in the German language will be instrumental in cultivating robust relationships with our customers. By demonstrating a strong commitment to outstanding customer care, you will contribute to creating a positive and memorable experience for each client.Key Responsibilities Provide prompt and professional responses to customer inquiries through phone, email, and live chat in German. Offer comprehensive information about our products and services to enhance customer understanding. Efficiently resolve customer issues while maintaining high satisfaction levels. Document all customer interactions and feedback in our CRM system. Collaborate closely with team members to refine service processes and improve overall customer experience. Foster a positive team atmosphere through effective communication and collaboration. Engage in regular training sessions to stay informed about product updates and customer service techniques.
Mercier Consultancy seeks a Portuguese Customer Service Agent to join its team in Athens, supporting a well-known online marketplace. This role offers the opportunity to use Portuguese language skills in an international setting. Fully paid relocation to Greece is included. Main responsibilities Serve as the primary contact for Portuguese-speaking customers. Handle inquiries about product listings, orders, payments, and general marketplace services. Address complaints and provide solutions to enhance customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams when resolving complex issues. Share feedback from customers to support service improvements. Attend training sessions to stay updated on company policies and platform changes. Relocation support This position includes fully paid relocation to Athens, designed to help you settle smoothly into your new role and city.
Are you passionate about the Polish language and dedicated to providing exceptional assistance? Join our team as a Polish Customer Service Agent in Greece, where you can work either remotely or on-site! This role offers the chance to be part of a dynamic team with flexible hours, allowing you to thrive in an environment focused on delivering outstanding customer service.Key ResponsibilitiesHandle incoming communications via chat, email, or phone calls.Evaluate and understand customers' needs to ensure their satisfaction.Foster trust through open, interactive communication.Deliver accurate, complete information using the appropriate tools and methods.Maintain records of customer interactions, manage accounts, and organize documentation.Adhere to communication protocols, guidelines, and policies.
About Us: tbibankgr is a dynamic challenger bank operating in Southeast Europe and a frontrunner in alternative payment solutions. We are dedicated to creating a comprehensive ecosystem that integrates financing and shopping, effectively meeting the diverse needs of our customers. Our customer-centric business model has positioned us as one of the most profitable and efficient banks in the region, serving clients across Romania, Germany, Bulgaria, and Lithuania. With our recent expansion into Greece, we are proud to partner with thousands of merchants and consumers. Are you ready to contribute to our remarkable success story?Position Overview: We are currently seeking a passionate and dedicated Customer Experience Agent to join our team in Greece!Key Responsibilities:Manage incoming customer communications via phone, chat, and email, ensuring a top-tier customer experience at every interaction.Deliver accurate and prompt responses, aligning with internal KPIs for each communication channel.Evaluate and process loan applications through a live agent decision-making process (KYC).Participate in a rotating shift schedule (40 hours per week).Foster collaboration and a positive team spirit among colleagues.
