Level 3 Application Support Engineer

G4S Telematix, part of the renowned Global G4S & Allied Universal Group, stands as a leader in integrated security solutions, boasting over 20 years of expertise in delivering exceptional Monitoring & Response services tailored to secure your mobility.Our innovative solutions merge cutting-edge tracking and sensing technologies with an advanced software plat…

Become a Key Player as a Senior Application Support Engineer at INTRALOTYour Mission:As a Senior Application Support Engineer, you will be instrumental in ensuring our applications run smoothly and reliably. You will tackle complex production challenges, contribute to system enhancements, and guide junior engineers. Your key responsibilities include:Diagnosing and resolving production incidents at the 2nd level within established SLAs.Conducting root cause analyses (RCA) to identify and address recurring issues.Improving and optimizing our existing monitoring and alerting systems, including Nagios, Grafana, and NewRelic.Partnering with cross-functional teams (Development, DevOps, and QA) to enhance system stability.Reproducing incidents in testing environments and validating solutions prior to deployment.Managing problem tracking and resolution to facilitate continuous service improvements.Offering mentorship and technical assistance to junior team members.

Elevate Your Career with INTRALOT as a Senior Application Support EngineerRole Overview:As a Senior Application Support Engineer, you will be instrumental in maintaining the reliability and seamless functionality of our applications. Your expertise will be crucial in addressing intricate production challenges, driving system enhancements, and guiding junior team members.Diagnosing and resolving production incidents at the 2nd level, adhering to agreed Service Level Agreements (SLAs).Conducting root cause analysis (RCA) to pinpoint and alleviate recurring issues.Improving and refining existing monitoring and alerting systems, utilizing tools such as Nagios, Grafana, and NewRelic.Collaborating with cross-functional teams (Development, DevOps, and QA) to enhance system stability.Simulating incidents in test environments and confirming fixes prior to deployment.Managing problem tracking and resolution, ensuring ongoing service improvement.Providing mentorship and technical support to junior team members.

G4S Telematix, a proud member of the Global G4S & Allied Universal Group, stands as a leading name in integrated security solutions, boasting over 20 years of expertise in providing comprehensive Monitoring & Response services to enhance your mobility.Our innovative offerings seamlessly integrate advanced tracking and sensing technologies with a cutting-edge software platform and round-the-clock Secure Operations Center. This unique combination enables us to deliver unparalleled monitoring, management, and response services across the Logistics, Automotive, and People Safety sectors.L3 Application Support EngineerReporting to: Head of TechnologyLocation: Metamorfosis, AthensWe are on the lookout for a dedicated and skilled L3 Application Support Engineer to join our dynamic Technology team. This pivotal role involves the development and support of both internal and client-facing software applications, ensuring top-notch design, quality, and reliability through meticulous QA, testing, and assessment processes.Key Responsibilities & Accountabilities● Act as the primary Technical Subject Matter Expert (SME) for IoT Application Solutions, contributing significantly to solution design and offerings.● Take full accountability for software service requests, conducting root-cause analysis and implementing direct, code-level solutions to address system issues.● Manage L2 and L3 software support requests, coordinating with vendors to resolve issues promptly and effectively.● Organize and facilitate User Operational Testing (UOT) phases, collaborating with key stakeholders to ensure system integrity, performance, and operational readiness before production release.● Create and maintain comprehensive technical documentation, detailing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutions.

Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a vital role in maintaining the smooth functioning of our applications. Your responsibilities include:Monitoring and addressing production issues at the 2nd level within specified timelines.Quickly initiating a 'Problem' report when the root cause of an incident is not identified.Performing in-depth troubleshooting for incidents and problems in production.Taking ownership of problem tracking and monitoring with a goal to improve processes for recurring issues.Reproducing incidents and confirming fixes through comprehensive regression testing.Contributing to root cause analysis initiatives to avert future outages or quality challenges.This role requires flexibility, as it may involve shift work and occasional international travel to serve our global clientele.

Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a crucial role in maintaining smooth operations by:Monitoring and addressing open production issues at the second level within specified timeframes.Immediately initiating a "Problem" report when the root cause of an incident is not identified.Performing advanced troubleshooting for production incidents and issues.Taking ownership of problem monitoring and tracking, emphasizing process improvement for recurring issues.Reproducing incidents and validating fixes through regression testing.Contributing to root cause analysis initiatives to prevent future outages or quality problems.Flexibility is essential as this position may involve shift work and occasional international travel due to our global clientele.

Join Optasia as a 1st-Level Technical Support Engineer in the fast-paced fintech sector. In this role, you will provide crucial support to our clients by troubleshooting and resolving technical issues. You will collaborate with various teams to ensure seamless service delivery and enhance customer satisfaction.

Role overview Renesas Electronics Corporation seeks a Staff Software Applications Engineer based in Kallithea, Athens. This role centers on creating software applications that enhance and support the company’s semiconductor products. What you will do Design and develop software applications tailored for Renesas semiconductor products Collaborate with colleagues across multiple disciplines to deliver integrated solutions Share technical insights and contribute ideas to improve product features and overall performance About Renesas Electronics Renesas Electronics is a global provider of semiconductor solutions serving various industries. The Athens team contributes significantly to the company’s technology development and product innovation.

In response to our evolving corporate objectives, we are excited to welcome a talented Application Security Engineer to our dynamic team.Your Contributions Will Include:Facilitating the integration of security practices throughout the Software Development Life Cycle (SDLC) by collaborating effectively with development, QA, and DevOps teams.Executing static and dynamic application security testing (SAST/DAST) and aiding in the rectification of identified vulnerabilities.Configuring, administering, and fine-tuning application security tools (including SAST, DAST, SCA, WAF, and API security solutions).Assisting in application penetration testing, evaluating results, and coordinating remediation efforts with development teams.Acting as a bridge between penetration testers and development teams to ensure effective communication, tracking, and resolution of security issues.Conducting risk assessments for web applications, APIs, and microservices.Contributing to the automation of security measures within CI/CD pipelines.Providing support for container security, including container image scanning, vulnerability detection, and policy enforcement.

In response to our growing corporate requirements, we are excited to welcome an Application Security Engineer to our dynamic team.Key Responsibilities:Facilitate the integration of security measures throughout the Software Development Life Cycle (SDLC), working in close collaboration with development, QA, and DevOps teams.Conduct static and dynamic application security testing (SAST/DAST) and assist in addressing any identified vulnerabilities.Configure, manage, and enhance application security platforms including SAST, DAST, SCA, WAF, and API security tools.Support application penetration testing, evaluate results, and coordinate remediation strategies with developers.Serve as a communication bridge between penetration testers and development teams, ensuring effective issue tracking and resolution.Assist in conducting risk assessments for web applications, APIs, and microservices.Contribute to the automation of security processes within CI/CD pipelines.Support container security initiatives, including container image scanning, vulnerability detection, and policy implementation.

Redefining how people liveAt Blueground, we believe that when your foundation is reliable, the world becomes your oyster. We are pioneering the leading platform for modern living.Every year, over 350 million individuals relocate between cities — yet contemporary housing solutions have not kept pace with the evolving needs of a mobile generation. Blueground was established to transform that experience.With more than 40,000 homes worldwide, available for stays ranging from a few days to a year or longer, we are just getting started on an ambitious journey to redefine living and create an entirely new category. Our competitive advantage lies in our robust proprietary technology, operational excellence, and a team that operates with agility and precision.Our Culture Is Anchored In Five Principles Guests First – Every decision prioritizes their experience. Move Fast – We value momentum and decisive action. Dive In – The magic resides in the details, and we delve deep. Embrace Change – Change is not disruption; it’s our pathway to growth. Keep It Honest – Transparency accelerates progress and strengthens bonds.If you are prepared to do the most impactful work of your career and contribute to reshaping global living standards, we would be thrilled to meet you. About the RoleWe are on the lookout for a Software Engineer to join our Client-Facing Mobile Team, tasked with building the backend systems that support our guest mobile app, which is relied upon by guests throughout their stay. We take guest experience seriously, and the app is pivotal in ensuring that every stay is seamless, covering everything from booking and apartment access to support, maintenance, and personalized services. You will develop scalable backend services using Kotlin and Node.js, design APIs that facilitate real-time mobile interactions, and help shape a platform utilized daily by thousands of guests. We actively incorporate AI into our development processes, leveraging modern AI-assisted tools to maintain agility, foster curiosity, and deliver an enjoyable user experience.Our Tech StackKotlin | Node.jsPostgres | MongoDB | Redis | SnowflakeApache KafkaRest | GraphQLJUnit 5 / SpockAWS | Kubernetes | ArgoCD | Argo WorkflowsCursor, Claude Code, Opencode.ai, Github CopilotOur code resides on GitHub, built, tested, and packaged through GitHub Actions, and operates on Kubernetes. We manage projects in JIRA, design prototypes and mockups in Figma, and monitor our systems and performance using Datadog, assisted by Resolve.ai.What You'll Be DoingDevelop services that support our customer-facing web and mobile applicationsPrimarily focus on backend development while maintaining a full-stack perspective.Utilize AI tools extensively in your workflow...

Join the dynamic team at Mercier Consultancy as a German Speaking IT Support Specialist in Athens. In this entry-level role, you will provide vital technical assistance to our clients, utilizing your fluency in German to effectively communicate with customers. Your contributions will play a crucial role in resolving IT issues promptly, thereby enhancing client satisfaction and productivity.As an IT Support Specialist, you will engage with a variety of technologies and systems, assisting clients in troubleshooting problems, setting up new hardware, and overcoming software challenges. We are looking for a candidate who is not only technically adept but also has excellent interpersonal skills to foster strong client relationships.

Role overview Speechify seeks a Senior Software Engineer with experience in Windows and desktop applications for its Athens, Greece office. The focus is on building software that enhances user experience and accessibility for a broad audience. What you will do Design, develop, and maintain desktop applications for Windows platforms Collaborate with colleagues across teams to deliver high-quality software Contribute to technical decisions and help guide project direction Work to ensure applications are scalable, efficient, and reliable

Athens Technology Center is on the lookout for a talented IT Support Engineer to join our dynamic team in Athens.About UsAthens Technology Center (ATC) is a leading Information Technology company dedicated to delivering tailored solutions and services across various sectors, including Media, Banking, Retail, Utilities, and Public Sector Organizations. As a full-service software development firm, we leverage cutting-edge design principles and the latest advancements in data science, machine learning, cloud computing, and mobile and desktop technologies. Our commitment to quality ensures we provide exceptional software solutions for prestigious clients and global leaders while continuously pushing the boundaries of research and innovation.Position OverviewWe are currently expanding our team and are seeking an IT Support Engineer who will be situated at one of our client's locations in Athens. This role involves providing comprehensive day-to-day technical support to our client's staff. The selected candidate will be an official employee of Athens Technology Center (ATC) and will report directly to our organization.Key ResponsibilitiesInstall and configure computer hardware, software, and peripherals.Maintain workstations, networks, and peripheral devices.Set up user accounts and workstations.Deliver technical support and troubleshoot issues for end-users via phone, email, or in-person.Collaborate with other IT teams, vendors, and stakeholders to implement new projects and resolve complex challenges.Develop and update technical documentation, user manuals, and training materials.QualificationsDegree in Information Technology or a related field.A minimum of 2 years of relevant experience in IT support or a similar role.Strong knowledge of Windows operating systems and Microsoft Office applications.Experience in Windows Server administration and Active Directory.Solid understanding of networking principles.Excellent verbal and written communication skills in English.Familiarity with reporting tools and ticketing systems.Personal AttributesExceptional communication skills with the ability to explain technical concepts to non-technical users.Strong interpersonal skills and a collaborative mindset.A team-oriented approach to problem-solving.BenefitsAttractive salary package.Comprehensive private health coverage.Opportunities to gain experience and knowledge across diverse scientific fields.Tailored training programs and access to state-of-the-art skills.A friendly, engaging, and creative work environment.If you are looking for a company that values your ideas and supports your professional growth, we invite you to apply!

Join Sunlight Group, where we are pioneering the future of energy storage for industrial and advanced technology applications. Our commitment to performance and ongoing improvement fuels our mission to transform energy storage solutions for a sustainable future. We operate with profound environmental responsibility, fostering a culture of openness and respect. Leveraging data and insights, we craft innovative, customer-centric solutions that drive the transition to an all-electric future through high-quality, cutting-edge technologies. Our entrepreneurial spirit thrives in an agile and collaborative environment, empowering our team members to grow, contribute, and realize their full potential.We are seeking a passionate Applications Software Engineer to join our R&D Smart Energy Systems team. If you are looking for a role where your software directly influences real-world energy systems and supports the clean energy transition, this is your opportunity to make a significant impact. Engage at the crossroads of clean energy, AI, and real-time, cloud-native software as part of a diverse R&D team. You will be at the forefront of the clean energy AI revolution, playing a vital role in developing intelligent, sustainable infrastructure.Key Responsibilities:Design, develop, test, and deploy high-quality software services and applications.Build and maintain real-time/near-real-time message-driven components (publishing/subscribing, event handling, state synchronization).Collaborate with cross-functional engineers to define application requirements, new features, and enhancements.Contribute to software architecture and reliability patterns (retries/backoff, fault handling, duplicate prevention/idempotency, graceful degradation).Write clean, well-documented, maintainable code; participate in code reviews and continuous improvement.Identify and troubleshoot software defects and operational issues promptly.Conduct thorough testing (unit/integration) to ensure correctness, reliability, and performance.Create and maintain documentation (technical specs, architecture notes, operational guides).

gek-terna is seeking an ICT Help Desk Support Engineer in Athens, Attica. This position centers on supporting users and maintaining reliable IT systems throughout the organization. Main responsibilities Troubleshoot technical issues related to hardware and software. Assist users with IT inquiries and requests. Help ensure the smooth operation of company IT systems. What this role involves This role focuses on providing prompt and effective support to colleagues, addressing a range of technical problems as they arise. The ICT Help Desk Support Engineer works closely with users to resolve issues and keep daily operations running smoothly.

Με πάνω από 40 χρόνια επιτυχούς πορείας στον τομέα της υγείας, ο Όμιλος εταιρειών Βιοιατρική είναι ο κορυφαίος πάροχος υπηρεσιών Πρωτοβάθμιας Φροντίδας στην Ελλάδα. Δεσμευόμαστε στην ιατρική και ψηφιακή τεχνολογία, προωθώντας την υγεία και την επιστήμη, προσφέροντας παράλληλα ευκαιρίες απασχόλησης σε εξειδικευμένο προσωπικό.Στη Βιοιατρική, οι άνθρωποί μας είναι η «καρδιά» του οργανισμού μας, υποστηρίζοντας το όραμά μας για φροντίδα και βελτίωση της ποιότητας ζωής των ανθρώπων. Με τις αξίες μας - Ενσυναίσθηση, Αριστεία, Όραμα & Υπευθυνότητα, δημιουργούμε ένα περιβάλλον που προάγει τη διαφορετικότητα και την συμπερίληψη και αναπτύσσει τις ικανότητες του προσωπικού μας.Αυτή τη στιγμή αναζητούμε έναν IT Service Desk – End User Support EngineerΟ ρόλος αναφέρεται στον IT Service Desk Supervisor.Σκοπός ΘέσηςΠαροχή υποστήριξης στους τελικούς χρήστες, εξασφαλίζοντας την ομαλή λειτουργία των τεχνολογικών υποδομών και την επίλυση τεχνικών προβλημάτων.Κύρια Καθήκοντα/ΑρμοδιότητεςΛήψη & Διαχείριση αιτημάτων υποστήριξης χρηστών.Τηλεφωνική & remote υποστήριξη σε IT & τηλεπικοινωνιακό εξοπλισμό.Επίλυση προβλημάτων σε Windows 10, Office 365, εφαρμογές, ios/android, κ.λ.π.

Join our dynamic team at METRO AEBE, one of Greece's leading employers with over 11,300 dedicated professionals. Our IT Helpdesk Department, under the direction of the General Director of Organization and IT, is on the lookout for: IT Support Engineer - Store Network Assistance. In this role, you will be instrumental in delivering technical support to our extensive store network.Your daily responsibilities will include:Providing end-user technical support through phone, ticketing systems, and email communications.Diagnosing and resolving hardware, software, and network issues across various devices (PCs, printers, tablets, POS systems, scanners, etc.).Installing and configuring software applications to ensure optimal performance.Monitoring and managing local network connections, including LAN, switches, and Wi-Fi.Conducting routine diagnostic checks to uphold system integrity.Documenting, tracking, and resolving all support requests promptly.Contributing to our knowledge base and creating user manuals to enhance operational efficiency.Collaborating with other IT departments to refine systems, tools, and processes.Working on a weekly shift basis (morning, afternoon, and Saturdays).

D-ploy is a leading IT and engineering solutions provider operating across the EMEA region, with a presence in countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to our esteemed clients, emphasizing reliability, efficiency, and long-term partnerships that drive IT productivity and enhance business value.We are currently seeking an experienced IT Onsite Support Engineer to provide exceptional support to end-users in a professional and regulated environment in Athens.Key ResponsibilitiesDeliver first and second-level IT support (covering hardware, software, mobile devices, and peripherals).Serve as the primary onsite contact for IT-related issues faced by end-users.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide timely and professional user support, both desk-side and remotely.Accurately document all actions and resolutions within the ticketing system.Facilitate IT onboarding for new employees, including equipment setup and user guidance.Contribute to knowledge base documentation and support continuous service improvement initiatives.

We are looking for a motivated and skilled IT Support Engineer to join our dynamic team at Optasia, a leading player in the fintech industry. In this role, you will be responsible for providing exceptional technical support, troubleshooting issues, and ensuring the smooth operation of our IT systems. Your expertise will help us maintain high service levels and deliver outstanding solutions to our clients.If you are passionate about technology and customer service, and thrive in a fast-paced environment, we want to hear from you!