Reservations Agent

About the Role Canaves Oia, a luxury hotel brand known for its properties in Santorini, is hiring a Reservations Agent based in Athens, Attica, Greece. This position plays a key part in delivering a seamless booking experience to guests. Main Responsibilities Manage guest reservations from initial inquiry through confirmation Respond promptly to booking ques…

About the Role chm is hiring a Cluster Reservation Agent in Athens, Attica, Greece. This position manages and coordinates reservations for clients, helping deliver smooth booking experiences every day. What You Will Do Handle reservation requests and process bookings for multiple properties or client groups Communicate with clients to confirm details and answer questions Maintain accurate records and ensure all information is up to date Support the team’s goal of excellent customer service through careful attention to detail What We Look For Strong communication skills Attention to detail Ability to coordinate multiple reservations efficiently

Join Costa Navarino, located in the stunning Messinia region of southwest Peloponnese, where breathtaking Mediterranean landscapes meet luxury accommodations. Home to four exquisite 5-star hotels, including The Romanos, a Luxury Collection Resort, The Westin Resort at Navarino Dunes, W-Costa Navarino, and Mandarin Oriental at Navarino Bay, we are expanding our portfolio with more upscale properties in Messinia and Athens.At Navarino Dunes, guests enjoy world-class facilities featuring 766 luxurious bedroom units, the award-winning Anazoe Spa, four prestigious golf courses, over 20 fine dining options, and a wide array of sports activities including the Mouratoglou Tennis Center and Bayern Munich football academy.W Costa Navarino, designed for adults and young adults, boasts 226 stylish rooms, luxurious suites with private infinity pools, and stunning views of the Ionian Sea. Our amenities include a Watersports Center, The Away Spa, a gym with a heated lap pool, and the vibrant Navarino Agora, offering retail, street food, and entertainment.We are actively seeking a dedicated Reservations Agent for the 2026 season. In this role, you will be pivotal in managing booking inquiries, aiming to convert these into successful reservations. Your responsibilities will include responding to requests via telephone or email, ensuring accurate data entry for seamless operations across departments, and proactively identifying sales opportunities while delivering outstanding customer service.

At MOTODYNAMICS, we believe that Movement is our Passion! Our mission is to foster a world of sustainable mobility without limits.By representing renowned brands such as Yamaha, Porsche, and Sixt, alongside our retail networks Motodirect and Autodirect, we aim to evoke emotions and enrich lives through adventure and exploration.We are currently seeking a dedicated Customer Service and Reservations Specialist for our SIXT Division. If you share our vision and are enthusiastic about contributing to our dynamic growth, we want to hear from you!Your primary responsibilities will include managing customer inquiries, processing bookings efficiently, and ensuring an exceptional rental experience. Success in this role demands excellent communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment.Key Responsibilities:Engage with customers effectively and deliver outstanding service via phone.Handle and manage reservations through phone and email communications.Resolve customer complaints and concerns professionally, ensuring high levels of satisfaction.Process changes or cancellations of reservations, offering alternative solutions when necessary.Promote additional services or products such as insurance and vehicle upgrades.

Role overview Mercier Consultancy Group seeks a Dutch-speaking Reservations Agent to join a major airline's team in Athens, Greece. The role focuses on assisting travelers with their bookings and guiding them through the reservation process from start to finish. What you will do Respond to customer inquiries in Dutch, offering clear details about flight options and booking procedures. Support travelers with making reservations, adjusting bookings, and planning their journeys. Work to deliver a smooth, positive booking experience for every customer. Relocation support This position includes a paid relocation package to help new team members move to Athens and get settled comfortably.

Mercier Consultancy Group seeks a Dutch Reservations Consultant to assist Trivago customers. This position starts remotely from Portugal and includes a paid relocation package to Athens, Greece. The focus is on supporting Dutch-speaking travelers with their hotel bookings and providing reliable customer service throughout the process. Role overview This consultant role centers on customer care, booking management, and prompt handling of inquiries for Dutch-speaking clients using Trivago. Professional communication and attention to detail are essential as you help travelers navigate hotel options and resolve booking concerns. What you will do Handle hotel reservations for Dutch-speaking clients via phone, email, and chat on the Trivago platform. Provide accurate information about hotels, pricing, amenities, and current promotions to support booking decisions. Confirm reservation details and ensure each transaction is completed smoothly. Address customer questions and resolve booking issues efficiently and with courtesy. Maintain thorough records of bookings and client communications in CRM systems. Keep up to date with hotel offerings, industry developments, and changes to the Trivago platform. Relocation details This role includes a paid relocation package to Athens, Greece. Begin working remotely from Portugal, then transition to Athens with support from Mercier Consultancy Group.

Join our team at Cavo Tagoo Mykonos as a Reservations Coordinator in our Hotel Call Center! Your role will involve:· Answering and managing all incoming calls with a focus on prompt and courteous responses.· Efficiently directing calls to the appropriate departments or personnel within our prestigious hotel.· Handling room service requests, ensuring you provide guests with accurate and timely information.· Managing restaurant reservations over the phone, showcasing your excellent communication and organizational abilities.· Collaborating with various hotel departments to foster seamless communication and enhance guest satisfaction.· Maintaining a comprehensive knowledge of hotel services and amenities to effectively address guest inquiries.· Mastering multitasking skills to balance incoming calls, room service requests, and restaurant reservations effectively.· Delivering exceptional customer service, striving to exceed guest expectations and contribute to a memorable overall experience at Cavo Tagoo Mykonos.

Join Mercier Consultancy as a dedicated Dutch Speaking Customer Service Representative in our Client's Hotel Reservations & Hospitality Department. In this vibrant entry-level position, you'll deliver exceptional assistance to our Dutch-speaking clientele eager to secure accommodations and experience top-tier hospitality services.Your proficiency in Dutch will be crucial as you guide customers through the hotel booking process, respond to inquiries about amenities, and resolve any issues that arise during their journey. Your role is essential in crafting seamless and memorable stays for our clients.Responsibilities Deliver outstanding customer service in Dutch via phone, email, and chat concerning hotel reservations and hospitality questions Assist clients with bookings, modifications, and cancellations while informing them about hotel options and amenities Address customer concerns and complaints with professionalism and efficiency Maintain precise records of customer interactions in our CRM system Collaborate with hotel partners and internal teams to ensure smooth operations and high customer satisfaction Collect customer feedback to enhance our hotel and hospitality offerings Stay informed about hotel trends and services to provide knowledgeable recommendations

Join Mercier Consultancy as a dedicated Dutch-Speaking Customer Service Representative in our Airline Reservations Department. In this essential position, you will deliver outstanding support to our Dutch-speaking clientele, assisting them with airline bookings and related inquiries.Your fluency in Dutch will be vital as you navigate our reservations system, guiding customers through the booking process, managing changes, and addressing any travel-related concerns. Your commitment to exceptional service will guarantee our clients enjoy a seamless and pleasant travel experience.Key Responsibilities Deliver top-tier customer service in Dutch through phone, email, and chat regarding airline reservations Assist customers with inquiries about flight bookings, alterations, and cancellations Quickly and effectively resolve customer issues and complaints Accurately document all customer interactions within our CRM system Collaborate with airline partners and internal teams to ensure accurate bookings and information Gather customer feedback to continually enhance our services Stay informed on airline policies, routes, and promotions to improve customer recommendations

Join Mercier Consultancy as a Spanish-Speaking Customer Service Representative in our Client's Airline Reservations Department based in Athens. In this vital role, you will deliver exceptional support to our Spanish-speaking clientele, addressing inquiries related to flight bookings, cancellations, and travel arrangements.Your fluency in Spanish will be essential as you assist clients throughout the reservation process, resolve concerns, and contribute to a seamless travel experience. You will be instrumental in maintaining our pledge to outstanding customer service in the airline sector.Key Responsibilities Provide outstanding customer service in Spanish through phone, email, and chat regarding airline reservations and travel inquiries. Assist customers in booking flights, managing changes, and processing cancellations efficiently. Resolve customer issues and complaints professionally and effectively. Accurately document all customer interactions in our CRM system. Work collaboratively with internal teams to ensure a seamless booking and travel experience for our customers. Collect customer feedback to foster continuous improvement in our services. Stay updated on airline policies, promotions, and industry developments.

Are you passionate about providing exceptional customer service and fluent in Italian? Join our dynamic team at Mercier Consultancy in Athens as an Italian Speaking Customer Service Representative for our Airline Reservations Department. You will play a vital role in assisting customers with their travel needs, ensuring a seamless experience from booking to departure.In this position, you will handle inquiries, resolve issues, and provide information about flight options, schedules, and company policies. Your ability to communicate effectively and empathetically will be key to ensuring customer satisfaction.

Join Mercier Consultancy as a Dutch-Speaking Customer Service Representative in our Hotel Reservations & Hospitality Department. In this essential role, you will serve as the primary contact for our Dutch-speaking clientele, delivering outstanding support and assistance with hotel bookings and hospitality-related inquiries.Your proficiency in Dutch will be crucial in guiding customers through the reservation process, addressing queries regarding accommodations, and ensuring a smooth experience from initial contact to check-in. You will play a vital role in promoting our hotel services while prioritizing customer satisfaction.Key Responsibilities Deliver exceptional customer service in Dutch through phone, email, and chat regarding hotel reservations and hospitality-related questions. Assist clients with booking accommodations, fulfilling special requests, and modifying existing reservations. Provide information about hotel amenities, services, and local attractions. Accurately document all customer interactions in our CRM system. Work closely with hotel staff and management to resolve customer issues and maintain a high standard of service. Gather feedback from clients to enhance our hospitality services. Stay informed about hotel promotions and offerings to provide knowledgeable recommendations.

Join Mercier Consultancy as a German-Speaking Customer Service Representative in our Airline Reservations Department. In this vital entry-level position, you will deliver outstanding support to our German-speaking clientele, guiding them through airline bookings and inquiries to facilitate a seamless travel experience.Your proficiency in German is crucial as you manage reservations, offer insights on flight alternatives, and address any challenges that may emerge during the booking process. As an integral part of our team, you will contribute to enhancing customer satisfaction and uphold the exceptional service standards we pride ourselves on.Key ResponsibilitiesAssist customers in German through phone, email, and chat regarding airline reservations and inquiriesGuide clients through the booking process, including ticket purchases and itinerary modificationsProvide information on flight schedules, pricing, and available servicesAccurately document customer interactions in our CRM systemCollaborate with airline partners and internal teams to resolve complex issuesCollect customer feedback to improve our service qualityStay informed on airline policies and industry trends to offer knowledgeable support

Join Mercier Consultancy as a German-Speaking Customer Service Representative in our Hotel Reservations & Hospitality Department. In this essential entry-level position, you will provide exceptional support to our German-speaking clientele, aiding them in hotel bookings and ensuring an unforgettable hospitality experience.Your proficiency in German will be crucial as you navigate customers through our booking system, respond to inquiries about accommodations, amenities, and local attractions, and resolve any issues they may encounter during their booking journey. You will play a vital role in our team, committed to enhancing customer satisfaction and loyalty within the hospitality industry.Key ResponsibilitiesDeliver high-quality customer service in German via phone, email, and chat regarding hotel reservations.Assist clients with inquiries related to room availability, pricing, and special requests.Troubleshoot and resolve issues related to bookings and hotel services.Maintain detailed records of customer interactions in our CRM system.Collaborate with hotel partners and internal departments to ensure seamless service.Gather client feedback to continuously improve our hospitality offerings.Stay updated on local attractions, events, and hospitality trends to provide knowledgeable recommendations.

Join Mercier Consultancy as a Portuguese-Speaking Customer Service Representative in our Client's Airline Reservations Department located in beautiful Athens, Greece. This pivotal role involves delivering exceptional assistance to Portuguese-speaking customers, guiding them seamlessly through their airline reservations and addressing their travel inquiries.Your proficiency in Portuguese is crucial as you navigate clients through the booking process, facilitate changes or cancellations, and resolve any questions or concerns regarding their travel plans. Your commitment to outstanding customer service will play a vital role in ensuring a smooth travel experience for our valued clients.Key ResponsibilitiesProvide exceptional customer service in Portuguese via telephone, email, and chat related to airline reservations and travel inquiries.Assist customers with flight bookings, modifications, and cancellations.Efficiently resolve customer issues and complaints in a professional manner.Accurately document all customer interactions in our CRM system.Collaborate with airline partners to ensure the smooth processing of reservations.Collect customer feedback to improve service quality and offerings.Stay informed about airline policies, promotions, and travel trends.

Join Mercier Consultancy as a dedicated German Speaking Customer Service Representative in our Hotel Reservations & Hospitality Department. In this essential role, you will deliver outstanding service to our German-speaking clients by assisting them with hotel bookings and addressing their hospitality-related inquiries.Your fluency in German will empower you to provide tailored support, guiding customers through the reservation process, accommodating special requests, and resolving any challenges they may encounter during their stay. Your contribution will be pivotal in ensuring a memorable experience for our guests, enhancing their engagement with our services.Key Responsibilities Provide high-quality customer service in German via phone, email, and chat for hotel reservations and hospitality inquiries Assist clients in booking accommodations, offering detailed insights about our facilities and services Manage special requests and modifications to guarantee client satisfaction Accurately document customer interactions in our CRM system Collaborate with hotel management and staff to effectively meet client needs Collect customer feedback to enhance service offerings Stay informed about hospitality trends and promotions to make well-informed recommendations

Join Mercier Consultancy as an Italian-Speaking Customer Service Representative in our esteemed Client's Airline Reservations Department located in Greece. In this pivotal role, you will be the first point of contact for our Italian-speaking customers, guiding them through the intricacies of flight bookings and travel arrangements.Your proficiency in Italian will be crucial as you support clients with inquiries regarding flight schedules, reservations, cancellations, and modifications, ensuring an exceptional travel experience. Your commitment to outstanding customer service will significantly impact the satisfaction and loyalty of our customers.Key ResponsibilitiesProvide exemplary customer service in Italian through phone, email, and chat for airline reservation inquiries.Assist clients with bookings, itinerary modifications, cancellations, and special requests.Address customer issues and complaints promptly and courteously.Accurately document customer interactions in our CRM system.Collaborate with airline partners to ensure seamless service delivery and resolve operational challenges.Collect customer feedback to enhance service quality and refine processes.Maintain up-to-date knowledge of airline policies, procedures, and promotions to deliver precise information.

Mercier Consultancy is thrilled to present an exciting opportunity for a Polish-Speaking Customer Service Representative to join our esteemed Client's Airline Reservations Department in Greece. In this pivotal position, you will deliver exceptional support to our Polish-speaking clientele, guiding them through airline reservations, flight inquiries, and various travel-related services.Your proficiency in Polish will be crucial in providing clear and effective assistance to clients as they explore flight options, finalize bookings, and tackle any travel-related challenges. You will play a significant role in fostering customer satisfaction and loyalty in the fast-paced airline industry.Key ResponsibilitiesDeliver outstanding customer service in Polish via phone, email, and chat for airline reservations and inquiries.Assist customers with flight bookings, modifications, cancellations, and special requests.Promptly and effectively resolve customer complaints and issues.Accurately document all customer interactions in our CRM system.Collaborate with airline partners to ensure smooth service delivery and issue resolution.Collect and analyze customer feedback to inform service enhancements.Stay informed about airline policies, routes, and promotional offers.

Join Mercier Consultancy as a Danish Speaking Customer Service Representative for our esteemed Client's Airline Reservations Department in the beautiful city of Athens, Greece. In this pivotal entry-level position, you will deliver exceptional support to our Danish-speaking clients, guiding them through airline reservations and travel arrangements.Your proficiency in Danish will be crucial as you assist customers with flight options, booking processes, and resolving any issues they may face. You will be instrumental in providing a seamless and enjoyable travel experience for our clients.ResponsibilitiesProvide exemplary customer service in Danish via phone, email, and chat regarding airline reservations.Assist customers in booking flights, modifying reservations, and sharing itinerary details.Promptly address customer inquiries and troubleshoot issues related to travel plans and bookings.Document customer interactions accurately in our CRM system.Collaborate with internal teams to ensure timely and efficient reservation processing.Gather feedback to enhance our services and customer experiences.Stay updated on travel regulations, airline policies, and industry trends.

About Us: tbibankgr is a dynamic challenger bank operating in Southeast Europe and a frontrunner in alternative payment solutions. We are dedicated to creating a comprehensive ecosystem that integrates financing and shopping, effectively meeting the diverse needs of our customers. Our customer-centric business model has positioned us as one of the most profitable and efficient banks in the region, serving clients across Romania, Germany, Bulgaria, and Lithuania. With our recent expansion into Greece, we are proud to partner with thousands of merchants and consumers. Are you ready to contribute to our remarkable success story?Position Overview: We are currently seeking a passionate and dedicated Customer Experience Agent to join our team in Greece!Key Responsibilities:Manage incoming customer communications via phone, chat, and email, ensuring a top-tier customer experience at every interaction.Deliver accurate and prompt responses, aligning with internal KPIs for each communication channel.Evaluate and process loan applications through a live agent decision-making process (KYC).Participate in a rotating shift schedule (40 hours per week).Foster collaboration and a positive team spirit among colleagues.