Director of Client Services

The Director of Client Services at RR Donnelley leads a team dedicated to meeting client needs and maintaining high service standards. This position plays a key role in shaping strategy and building strong client relationships over time. Role overview This leadership role centers on guiding a team to deliver tailored solutions for clients. The Director works…

As the Client Director for Omnishopper Insights, you will collaborate intimately with Client Managers, Associate Client Managers (ACMs), and Analysts, offering guidance and mentorship to ensure they effectively utilize NIQ tools and services for data analysis. Your role will be pivotal in ensuring that deliverables align with NIQ standards and service models, empowering clients to derive insights about industries, markets, and consumer behavior to drive informed business decisions. You will spearhead the CS Industry Insights mission for your team, delivering thought leadership and ensuring the achievement of team KPIs.Key Responsibilities:Provide coaching and support to both junior and senior analytics associates, fostering strong performance and professional growth.Champion the CS Industry Insights mission through consistent delivery of thought leadership.Ensure the team meets all KPIs and success metrics.Collaborate with the Account Lead to enhance the customer experience for all clients served by the team.Ensure rigorous execution of the Service Model and Joint Business Plans (JBPs).Facilitate timely completion of the Academy by all team members, enhancing probing skills to uncover critical business questions and ensuring insights align with Academy learnings.Coach the team in selecting and visualizing relevant data to create impactful presentations filled with insights and proactive recommendations.Guide the team in managing client expectations regarding project scope, prioritization, and adherence to JBP priorities.Demonstrate strong question-probing skills to identify key business questions for clients.Drive lead generation by maintaining fluency in the full NIQ portfolio and transforming opportunities into incremental sales through robust client relationships.Proactively collaborate with senior stakeholders to anticipate and mitigate potential challenges.Enhance customer satisfaction by delivering top-tier analyses and impactful insights.Act as a strategist and team leader, embedding a consumer-driven marketing culture.Encourage deeper client inquiry into consumer behaviors and generate CPS leads.Discuss international market use case needs to pursue global client retention by showcasing NIQ’s superior CPS proposition.

Join Nagarro as a Director - Client Growth Partner in the dynamic field of IT Consulting. We are seeking a visionary leader who can leverage their expertise to drive client growth and foster innovative solutions for our esteemed clientele. As a pivotal member of our team, you will be instrumental in shaping client relationships and leading strategic initiatives that propel our consulting services to new heights.

Join AECOM as an Army Client Account Director, where you will play a pivotal role in leading strategic initiatives and driving growth within the defense sector. Your expertise will be essential in managing client relationships, enhancing service delivery, and spearheading project development to ensure the success of our military programs.

Role overview Nagarro seeks a Director of Client Growth Partnerships to focus on the Retail and Consumer Packaged Goods (CPG) sector in Atlanta. This leadership position emphasizes building and expanding relationships with major retail brands. The role involves shaping strategies that drive client engagement and increase revenue. What you will do Develop and implement growth strategies for clients in the retail and CPG sectors Strengthen and maintain long-term partnerships with key brands Lead a team to deliver tailored solutions for each client Use industry knowledge to identify new opportunities and address client challenges Location This position is based in Atlanta.

Octagon is hiring an Account Director to support a global tennis client in the adult beverage sector. This role is open in Atlanta, New York, or Stamford. Role overview This position focuses on guiding strategic marketing and brand management for a high-profile client. The Account Director will shape and implement initiatives that align with the client’s business goals in the adult beverage category. What you will do Develop and carry out marketing strategies tailored to the client’s objectives Lead brand management efforts and encourage brand engagement Collaborate with cross-functional teams to deliver solutions that connect with consumers and stakeholders Build and sustain strong client relationships Requirements Experience in brand management and creative strategy Background working with clients in the adult beverage industry Proven client relationship management skills Ability to work across teams and deliver outcomes that strengthen market presence

The Remote Client Services Associate at A. O. Garcia Agency works from home while supporting clients based in Atlanta, Georgia. This position centers on building strong relationships and ensuring clients feel heard and assisted. Key responsibilities Respond to client questions and requests with clarity and care Promote customer satisfaction through effective communication Maintain positive client experiences and encourage ongoing engagement What helps you thrive A commitment to delivering attentive, reliable service Comfort working independently in a remote setting A focus on clear, helpful communication in every interaction

Role overview destinationknot is looking for a Remote Client Services Coordinator based in Atlanta, Georgia. This position centers on helping clients with travel planning, coordinating bookings, and providing attentive customer support. The role fits those who enjoy assisting others, communicate well, and are comfortable working from home. Main responsibilities Respond to client questions and coordinate planning and booking tasks. Deliver customer service through email, phone, and messaging apps. Assist clients in organizing trip preferences, dates, and experience choices. Collect details needed for itineraries, reservations, and service selections. Maintain accurate client and booking records in company systems. Communicate professionally to support smooth travel experiences. Stay up to date on destinations, suppliers, and available services. Manage follow-ups, confirmations, and administrative duties. Collaborate with the team to support client satisfaction. Skills and qualifications Clear communication and strong customer service skills. Ability to work remotely and manage a flexible schedule. Organized, detail-oriented, and comfortable using online tools. Professional, dependable, and self-motivated attitude. No prior experience needed; full training is provided. What destinationknot offers Comprehensive training and ongoing support. Access to digital tools, systems, and resources. Flexible remote work hours. Personalized guidance for professional development. Supportive and collaborative team culture. Work environment This fully remote role provides flexible hours and performance-based rewards. The coordinator helps clients with planning, manages details, and works to ensure each client enjoys a smooth experience. The position suits those interested in travel and who value the flexibility of remote work.

Sago Group stands at the forefront of market research and data solutions, passionately dedicated to bridging human insights with business queries. As the world evolves, Sago continually ascends to new heights, reshaping our offerings to exceed client expectations while making it smarter, quicker, and simpler to extract valuable insights.Our team is composed of innovators, strategists, and problem solvers who are driven and inspired, celebrating our achievements together. We are vibrant leaders empowering our peers and revolutionizing the Market Research sector. Our curiosity drives us to explore new pathways for transformation. We are bold thinkers and authentic collaborators who bring our true selves to work, unafraid to share innovative ideas and perspectives because we recognize their significance.The Client Services Supervisor plays a pivotal role in managing daily facility operations and supervising the Client Service Representatives (CSRs). This position guarantees that client requirements are fulfilled, projects are executed seamlessly, and operational standards are upheld. The Client Services Supervisor collaborates closely with the Facility Manager to facilitate client projects, oversee logistics, and provide an exceptional client experience. This role primarily focuses on evening hours, with schedules organized by management based on client activities and operational demands.Perform CSR duties as necessary to bolster daily operations.Lead and mentor the CSR team, ensuring top-notch service and operational proficiency.Maintain regular communication with the Facility Manager about operational progress and project updates.Oversee and manage client projects from initiation to completion.Organize and manage digital project files effectively.Review menu sheets and coordinate food orders when necessary.Handle participant compensation and ensure accuracy and completeness of all financial documents.Coordinate logistics for shipping, manage package inventory, and conduct product counts as required.Compile and distribute both operational and project reports.Liaise with other markets as necessary and provide updates to project managers and off-site clients during projects.Assist with ordering office supplies and managing inventory as needed.Perform additional tasks to support facility operations as assigned.

About UsAt Navigator, we are a pioneering FinTech firm dedicated to offering innovative solutions for international money transfers while adeptly navigating the intricate regulatory landscape. Our partnership with Brightwell enables us to provide advanced technologies that empower businesses and individuals to expand into cross-border payments, including bank transfers, mobile wallets, and cash transactions. With our commitment to exceptional fraud prevention and transaction monitoring, supported by a dedicated team of global payment experts, we strive to deliver unparalleled options for managing and moving funds worldwide.Your RoleWe are on the lookout for a dynamic Senior Client Services Specialist to join our enthusiastic team. In this pivotal role, you will serve as the primary liaison for our valued clients, leading regular meetings and swiftly addressing their concerns. Your ability to discern when to escalate issues versus handling them directly will be essential in fostering high-touch, trust-based relationships. This is a non-sales position focused on providing exceptional service.Key ResponsibilitiesLatitude RefundsAct as the senior escalation point and strategic liaison between Brightwell, Latitude clients, and our technology provider, ensuring effective resolution of complex challenges.Oversee Tier 1 support workflows in collaboration with the Latitude Customer Support team, ensuring timely responses to inquiries and managing high-impact issues efficiently.Work closely with Account Managers to set meeting agendas and actively participate in client and partner status meetings, ensuring clear communication and accountability.Proactively inform clients about new product features and initiatives, aligning our offerings with their operational needs and long-term goals.Drive the development and continuous enhancement of Latitude product and process documentation to improve team efficiency and knowledge sharing.Navigator PayrollManage the complete resolution of client needs through email and phone channels, ensuring timely and high-quality outcomes for a consistently positive client experience.Serve as a strategic liaison between Brightwell account holders and Account Management, fostering alignment across product and operational teams.Build and maintain strong, trust-based relationships with clients and cross-functional teams.

Why Join Modera Wealth Management? At Modera Wealth Management, we are an independent, fee-only advisory firm dedicated to positively impacting our clients' lives through meticulous financial planning and astute investment management. Our firm is rapidly expanding and offers numerous career development opportunities, from entry-level positions to ownership roles. Since our inception in 1983, we have remained committed to providing personalized service experiences that blend professional excellence with a warm, approachable style. With over 200 employees across 19 offices on the East Coast, we manage more than $15 billion in assets for over 6,000 individuals, families, and businesses. Job Overview: We are seeking a dedicated Client Service Specialist in Atlanta, GA to assist our advisors and their clients while performing essential administrative tasks. Your role will be pivotal in enhancing client relationships and ensuring seamless operations. Key Responsibilities: Deliver exceptional client service, supporting both clients and advisors through effective communication (both electronic and verbal), account openings, asset transfer facilitation, and processing money movements. Ensure accuracy and timeliness in all tasks, including documentation, tracking client-related activities, and updating client information in our systems. Initiate and manage workflow processes, ensuring checklists are created and completed for meetings such as onboarding, comprehensive reviews, discovery meetings, and terminations. Prepare necessary documentation for client meetings, including generating reports, and attend meetings in a supportive or learning capacity. Monitor client account activities, proactively researching and resolving issues to meet clients' needs. Oversee the management of conference room calendars and assist with logistical arrangements. Screen and direct incoming calls, take messages, and warmly greet and accommodate guests. Handle office environment tasks, including supply ordering, document organization, and maintaining a professional office appearance. Assist in planning and coordinating client events.

Join our dynamic team as a Bilingual Client Services Representative! This fully remote position offers the flexibility to advance your career at your own pace. We are seeking motivated individuals who are driven by goals and possess leadership potential to thrive in our rapidly growing organization.

Caseware is a Canadian fintech company with a long track record in audit and accounting software. Over 500,000 users in 130 countries rely on Caseware, and more than 36,000 accounting and audit professionals list Caseware skills on their LinkedIn profiles. The company supports 16 languages and continues to grow its global community. Role overview The Director of Professional Services leads the implementation team responsible for delivering Caseware software solutions across North America. This position focuses on service excellence, customer outcomes, and services revenue, while maintaining high standards for execution and scalability. What you will do Direct a team of project managers, consultants, trainers, and technical service professionals working on multiple client projects at once Optimize operational performance and evolve service offerings to deliver measurable value Support talent development within the team Work closely with Sales, Product, Product Education, and Customer Support teams to ensure a smooth client journey from sales through adoption Travel to client sites and leadership meetings as needed (up to 25%) Position details Full-time, permanent role Remote position open to applicants residing and eligible to work in the US Based in Atlanta, Georgia

We are seeking an experienced and dedicated Director of Surgical Services to lead our surgical department at dstaff in Atlanta, Georgia. As a critical member of our healthcare leadership team, you will oversee all surgical operations, ensuring the delivery of high-quality patient care and the optimization of surgical services.Your responsibilities will include managing surgical staff, developing protocols to enhance efficiency, ensuring compliance with healthcare regulations, and collaborating with medical professionals to improve patient outcomes. If you are passionate about surgical excellence and leadership, we encourage you to apply.

As an Associate Director - Client Growth Partner at Nagarro, you will play a pivotal role in enhancing and expanding our strategic alliances with a prominent German automotive brand and its affiliates in North America. Your primary objective will be to deliver high-value, trusted insights on digital transformations directly to C-suite executives within each client organization. A successful Client Growth Partner is skilled at engaging both technology and business stakeholders, providing valuable perspectives on opportunities to enhance productivity, growth, and resilience through technology-driven innovations and optimizations.Key ResponsibilitiesAccount Growth & DevelopmentDevelop and nurture relationships with key client accounts.Identify and explore new revenue opportunities within existing client portfolios.CXO EngagementServe as a trusted advisor to senior executives.Lead strategic discussions that align technology investments with overarching business objectives.Value CreationFacilitate discussions focused on enhancing productivity, operational efficiency, and cost optimization.Utilize digital and AI-enabled solutions to drive results.Client EngagementMaintain close alignment with clients' business priorities, challenges, and transformation journeys.Proactively recommend tailored solutions to meet client needs.Opportunity ManagementCollaborate with delivery and solution teams to develop proposals.Craft compelling value propositions and position distinct offerings.AI AdvocacyUtilize AI/GenAI terminology confidently.Demonstrate how modern solutions can transform client business outcomes.Client PresenceEnsure a regular presence at the client site, at least once a week.Foster deeper engagement and strengthen relationships.Collaboration & LeadershipWork closely with internal practice, delivery, and sales teams.Ensure high levels of client satisfaction and successful project execution.

Are you a seasoned BCBA eager to lead a dedicated team, enhance clinical quality, and create a meaningful impact in the lives of children? At Centria Autism, our Directors of Clinical Services embody mentorship, collaboration, and a commitment to clinical excellence.This is your chance to spearhead ABA services within a vibrant, mission-focused environment where quality is paramount, staff receive unwavering support, and children flourish.Compensation & Incentives – Enjoy a competitive base salary ranging from $100,000 to $105,000, along with bonus opportunities that typically average $2,500 per month.Why Choose Centria?Make a Difference – Lead clinical teams and oversee client care, delivering high-quality, compassionate, individualized, and evidence-based ABA therapy.Empower a Caring Team – Mentor and support Supervising Clinicians (BCBAs) and Behavior Technicians through continuous feedback, practical modeling, and regular check-ins.Robust Support Systems – Collaborate with Area Directors, operations leaders, and the Clinical Excellence Team to ensure your teams and families are well-equipped for success.Ethical, Assent-Based ABA – Advocate for a clinical model grounded in assent, Practical Functional Assessment, and Skills-Based Treatment, seamlessly integrated into Centria’s systems.Clear Career Advancement – Access advanced leadership training, clinical forums, and opportunities to ascend into area leadership roles.Support Systems for AllClinical Directors, Area Clinical Directors, and Clinical Excellence LeadersDedicated scheduling, administrative, and operational supportA peer network across markets for connection and mentorshipWe Invest in Your Growth – From CEU stipends and paid CEU days to exclusive internal training events, we prioritize your professional development.Valuable Perks – Enjoy an annual, all-inclusive vacation for two, early wage access, a 401k with company match, and a comprehensive benefits package.Your Role & Impact as a Director of Clinical ServicesLead Client Programs...

We are seeking a dynamic and experienced Director of Emergency and Trauma Services to lead our dedicated team in Atlanta. In this pivotal role, you will oversee the management of emergency and trauma services, ensuring the highest standards of patient care and operational efficiency. Your leadership will drive the development and implementation of strategic initiatives that enhance service delivery, improve patient outcomes, and foster a culture of excellence within the department.Key responsibilities include:Leading a multidisciplinary team to deliver exceptional emergency and trauma care.Developing policies and procedures that align with best practices and regulatory requirements.Collaborating with other departments to optimize patient flow and resource allocation.Monitoring and analyzing performance metrics to drive continuous improvement.Engaging in community outreach and education initiatives to promote health and safety.

Role Overview Octagon is hiring an Account Executive, Client Services for its Home Improvement sector in Atlanta, Georgia. This role centers on supporting a major client’s sponsorship and partnership programs across several high-profile Atlanta sports and entertainment properties. What You Will Do Manage daily operations of client programs, ensuring projects run smoothly and meet established goals. Oversee the implementation of sponsorship assets for events and activations. Facilitate clear, timely communication between clients, partners, and internal teams. Support program development and activation logistics alongside the Account Manager. Work closely with partners such as the Atlanta Braves, Aflac Kickoff Game, Chick-fil-A Peach Bowl, College Football Hall of Fame, and Georgia Aquarium. Attend and support games and events throughout the year, including some weekends and holidays. Who We’re Looking For Experience in client services, sponsorship, or event management is helpful. Strong organizational skills and attention to detail. Comfortable working in a team and building relationships with clients and partners. Willingness to work outside standard business hours for events as needed.

As the Regional Director of Advisory Services at Modera Wealth Management, you will lead our advisory team in Atlanta, GA, driving strategic initiatives and fostering exceptional client relationships. This is an outstanding opportunity for a dynamic leader to shape the future of our advisory services and expand our market presence.

Frazier & Deeter, LLC seeks a Director of CFO Advisory Services based in Atlanta, Georgia. This senior role centers on guiding organizations through complex financial situations and supporting their efforts to strengthen performance. Role overview The Director leads client engagements, working closely with executive teams to address financial strategy and operational challenges. The position requires a hands-on approach to advising clients as they make important business decisions. Key responsibilities Advise organizations on financial strategy and planning Support clients as they navigate complex financial issues Collaborate directly with client leadership to improve performance Location This position is based in Atlanta, Georgia.