Qualifications
Education: High school diploma or equivalent is required; a Bachelor’s degree in Business, Marketing, Retail Management, or a related field is preferred. Experience: At least 2 years of experience in a retail environment, with a focus on management or supervisory roles in a sales-driven and customer-oriented company. Technical Skills: Proficiency in coaching and motivating others, conflict resolution, problem-solving, results orientation, decision-making, business acumen, teamwork, accountability, and time management. Skills and Abilities: Effective leadership and coaching capabilities, strong ability to influence positively, excellent verbal and written communication skills, and adept at planning, prioritizing, and executing detailed tasks efficiently.
About the job
The Assistant Store Manager partners with the Store Manager to foster an exceptional customer experience and enhance the sales and service culture within the store. This role involves supporting daily operations and collaborating on strategic initiatives to meet sales, service, and operational targets. The Assistant Store Manager is responsible for facilitating effective sales training, ensuring that Office Depot's selling techniques are implemented effectively.
This position is vital in nurturing talent through positive feedback, coaching, and mentoring. The Assistant Store Manager leads, motivates, and inspires team members to create a customer-focused environment, which enhances customer retention, strengthens relationships, and elevates brand loyalty.
In addition, the Assistant Store Manager assists in merchandising and adheres to company operational standards while addressing both associate and customer concerns. Engaging proactively with customers to exceed their expectations is crucial, as is driving a sales-oriented culture to increase revenue. Building lasting customer relationships and serving as a trusted advisor are key aspects of this role. The Assistant Store Manager collaborates with the Store Manager to implement new product launches and creates strategies to boost conversion rates and Average Order Value (AOV). This position acts as a Change Champion, supporting and instigating positive changes within the store.
About Office Depot Inc.
With 25 years of experience as a premier global provider of office supplies and services, Office Depot/OfficeMax delivers business solutions to millions of customers worldwide. From small local businesses to Fortune 500 companies, Office Depot/OfficeMax offers a comprehensive range of supplies and services through 1,678 retail locations, a dedicated sales team, top-rated catalogs, and robust e-commerce operations. The company generates approximately $16 billion in annual sales and employs around 66,000 associates globally, catering to customers in 61 countries. At Office Depot, we recognize that supporting the business world requires more than just simple solutions. Our fast-paced culture emphasizes accountability and professionalism, fostering an environment where collaboration is key to success.