Client Success Manager - Scaled Programs

Role OverviewThe Client Success Manager for Scaled Programs plays a pivotal role in ensuring that clients in the Wealth Management and Investment sectors receive unparalleled service and strategic guidance. This position is dedicated to enhancing client engagement, minimizing churn rates, and maximizing net retained revenue through effective management of su…

The Senior Client Success Manager at Bazaarvoice, Inc. focuses on building strong relationships with clients and supporting their success with the company’s solutions. This position is based in Austin and centers on client satisfaction and ongoing engagement. Role overview This role leads key partnerships, working closely with clients to understand their goals and challenges. The Senior Client Success Manager collaborates with teams across Bazaarvoice to ensure clients receive the service and results they expect. What you will do Guide strategic partnerships with assigned clients Identify client needs and coordinate solutions Work with internal teams to deliver consistent, high-quality service Support client engagement and retention efforts Impact Your work in this position directly supports client growth and satisfaction, helping to maintain long-term relationships and positive outcomes for both clients and Bazaarvoice.

Bazaarvoice is hiring an Associate Client Success Manager in Austin. This role centers on supporting clients as they use Bazaarvoice’s solutions to reach their business goals. Role overview As an Associate Client Success Manager, the main focus is to build strong relationships with customers. The position involves listening to client needs, answering questions, and guiding them through the features of Bazaarvoice’s platforms. What you will do Work directly with clients to understand their objectives Provide responsive, helpful service throughout the client journey Help clients get the most value from Bazaarvoice’s offerings Requirements Strong communication and relationship-building skills Ability to understand client needs and explain solutions clearly

Bazaarvoice is hiring a Lead Client Success Manager in Austin, Texas. This position plays a central role in helping clients reach their goals and get the most value from Bazaarvoice’s products and services. Role overview The Lead Client Success Manager guides a team dedicated to client satisfaction, retention, and growth. Close collaboration with other departments is key to developing strategies that strengthen client relationships and support their ongoing success. What you will do Lead and mentor a team focused on supporting clients Work with cross-functional teams to build and implement strategies for client success Use data-driven insights to offer actionable recommendations that help clients achieve their objectives Requirements Experience in client success or account management roles Ability to lead teams and collaborate across departments Strong analytical skills to interpret data and guide client outcomes

Dun & Bradstreet is seeking a Client Success Manager in Austin, Texas. In this role, the focus is on supporting clients after the initial sale, strengthening relationships, and helping clients realize the full value of Dun & Bradstreet’s products and services. Key Responsibilities Act as the primary point of contact for clients throughout their retention period. Guide clients in adopting and using Dun & Bradstreet solutions to meet their business needs. Use knowledge of industry standards and business processes to help clients reach their objectives. Drive client renewals by consistently delivering value. Address escalations and resolve client concerns promptly. Work with internal teams to enhance the overall client experience. Location This position is based in Austin, Texas.

Client Success Manager (CSM) | On-Site in AustinAbout Us:At Edlink, we tackle some of the most challenging issues in educational technology. Our mission is to transform poor data into valuable insights, enabling seamless integration between learning platforms and school data systems. Our robust API serves over 60 million individuals across 5,000 districts and universities, providing them with access to a variety of essential learning platforms.As a rapidly growing startup based in Austin, Texas with a dynamic team of 26, we pride ourselves on our high-performance culture. We are seeking a Client Success Manager who not only wishes to contribute but also desires to be part of a foundational team that will shape the future of our organization.Your Role:Establish and nurture strong, trusted relationships with clients at all levels, including technical, operational, and executive stakeholders.Gain a deep understanding of clients' business objectives, technical challenges, internal priorities, and potential risks to effectively communicate Edlink's product value.Lead strategic client engagements, including business reviews, account planning discussions, adoption check-ins, and executive updates.Enhance client value by identifying workflow efficiencies, adoption opportunities, and best practices within Edlink's offerings.Proactively monitor account health, usage patterns, stakeholder transitions, support trends, and other risk signals to prevent client escalations.Serve as the internal advocate for clients, providing well-documented context to Product, Engineering, Support, Sales, and leadership teams.Simplify complex product or technical concepts into clear recommendations for both technical and non-technical stakeholders.Collaborate closely with Sales or Account Management on commercial topics while maintaining focus on client outcomes, product value, adoption, and relationship health.Continuously seek opportunities to enhance the client experience, streamline internal processes, and improve collaboration with Edlink.Your Profile:Experience in a startup or fast-paced environment where ownership, ambiguity, and accountability are crucial.Comfortable engaging with technical stakeholders and possess the ability to comprehend product intricacies.

At SpyCloud, we're dedicated to transforming the internet into a secure environment by combating the criminal underground. Our innovative solutions protect over 4 billion accounts across the globe, making significant strides against cyber threats. If you're looking to align your career with a mission-driven company at the forefront of cybersecurity, SpyCloud is the perfect place for you!As the Director of Program Management in the Product Success Organization, you will be pivotal in executing high-impact, cross-functional programs that enhance customer experiences and drive product adoption. Reporting directly to the Vice President of Product Success, your role will involve overseeing vital internal initiatives such as platform migrations, analyst credit workflows, and premium support delivery models.Working closely with teams in Product, Engineering, Customer Success, Support, and Operations, you will ensure seamless alignment and execution across complex projects. This highly visible position demands both strategic insight and practical implementation in a dynamic, fast-paced environment.Key Responsibilities:Oversee comprehensive program management for critical initiatives, including portal-to-console migration and management of premium support and analyst credit programs.Facilitate cross-functional planning, coordination, and execution with Product, Engineering, Customer Success, Support, and Operations teams.Utilize and implement AI agents to enhance various product success initiatives.Establish frameworks for programs, including timelines, milestones, and success metrics to guarantee timely, high-quality delivery.Proactively identify risks, manage dependencies, and escalate challenges to ensure program success.Collaborate with stakeholders to define program objectives, scope, and measurable outcomes that align with business priorities.Implement and refine program management best practices, tools, and processes.Communicate program status, progress, and outcomes clearly and consistently to leadership and stakeholders.Foster accountability across teams to meet program deliverables and business goals.

Join Braze as a Senior AI Success Manager, where you will play a pivotal role in ensuring our clients achieve optimal success with our AI-driven solutions. In this dynamic position, you will leverage your expertise to guide clients through the implementation and optimization of our AI technologies, fostering strong relationships and driving value at every stage of their journey.

DeepL SE develops AI-powered language solutions that support over 200,000 business clients and millions of users in 228 countries. Since its founding in 2017, DeepL has grown to more than 1,000 employees and is supported by investors such as Benchmark, IVP, and Index Ventures. The company’s suite includes translation, writing assistance, and real-time voice translation tools, all designed to make communication clearer and more efficient. The mission at DeepL centers on building trustworthy, intelligent AI technology to improve communication and foster global connections. Updates and insights into DeepL’s culture are available on LinkedIn, Instagram, and the DeepL Blog. Role overview The Client Renewal Success Manager in Austin manages contract renewals and strengthens relationships with key business clients. This position acts as the commercial lead during a pivotal phase of the customer lifecycle, ensuring clients continue to see value in DeepL’s offerings and choose to extend their partnerships. What you will do Oversee the renewals process for major, high-value accounts to support customer retention and satisfaction. Collaborate with teams throughout DeepL to drive customer engagement and positive outcomes. Analyze customer feedback and performance data to develop renewal strategies tailored to each client’s needs. Serve as the primary contact for customers during renewals, addressing concerns and emphasizing the ongoing value DeepL delivers.

Join our dynamic team at leverdemo-8 as a Technical Program Manager in Austin, Texas. This role is pivotal in ensuring the success of various departments and teams. We are looking for innovative thinkers who thrive in a collaborative environment and are dedicated to driving projects to completion.

Join method as a Customer Success Manager where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be responsible for building strong relationships, providing insights, and delivering exceptional service that drives customer satisfaction and retention.

Your Impact The Customer Success Enablement Manager plays a pivotal role in enhancing the effectiveness of our Customer Success teams. This position is key in facilitating communication and collaboration between our sales and customer-facing departments. You will analyze the existing environment and create, deliver, and implement comprehensive training programs, resources, and tools designed to empower our teams to reach their goals and provide outstanding customer experiences. What You'll Do Business Planning: Collaborate with Customer Success and Sales leadership alongside cross-functional teams to develop strategic business plans. Strategic Initiatives: Act as a representative for Customer Success and Sales in strategic initiatives, managing larger projects from identification through development to implementation. Business Process Improvement (BPI): Identify and lead opportunities for workflow enhancements, simplification, and efficiencies that promote strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in increased profitability and customer satisfaction. Data Analysis: Analyze metrics and data to formulate enablement strategies and create Customer Success playbooks. Tailored Enablement: Ensure that enablement initiatives are specifically aligned with the needs and objectives of the Customer Success and Sales teams, contributing to the continual growth and improvement of the organization. Onboarding: Oversee the onboarding process for new hires, ensuring they possess the knowledge and resources necessary to succeed, including the development of materials and delivery of training as required. Change Management: Lead initiatives for change management to ensure the successful adoption of new enablement programs, processes, and technologies, continually measuring and adjusting these initiatives as needed. Communication Strategies: Develop and implement effective communication strategies to convey the benefits and rationale behind enablement transformations for adult learners across the relevant business units. New Product Introduction: Support the introduction of new products to ensure their successful integration (knowledge and processes) within the Customer Success and Sales organization. Trusted Advisor: Build and maintain robust relationships with sales and customer-facing teams, serving as a trusted advisor.

As a Customer Success Manager at findhelp, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our platform. You will be the primary point of contact for customers, guiding them through their journey and providing exceptional support to enhance their experience.Your responsibilities will include onboarding new clients, offering training sessions, and continuously engaging with users to drive satisfaction and retention. You will collaborate closely with internal teams to identify opportunities for improvement and advocate for customer needs.

As a Customer Success Manager for Enterprise Accounts at Restaurant365, you will play a pivotal role in fostering long-term relationships and driving growth within a portfolio of high-value enterprise clients, each generating an annual revenue of $50,000 or more. Your mission is to act as a trusted advisor to executives in the restaurant and hospitality sectors, ensuring they achieve quantifiable returns on their investments through our comprehensive platform, which includes solutions for Accounting, Operations, Workforce Management, Payroll/HR, and Business Intelligence.You will be accountable for key account outcomes, focusing on adoption, renewal, and expansion. By leveraging data analytics, engaging with executives, and coordinating across various departments, you will strive to meet and exceed Gross and Net Annual Retention targets for your portfolio.

Who We AreArrive Logistics is a premier transportation and technology provider in North America, dedicated to accelerating growth year after year. Our achievements highlight the exceptional talent within our team and the collaborative environment we cultivate. We prioritize delivering a meaningful work experience, fostering an award-winning culture that promotes personal and professional growth in a vibrant, casual setting. Now is an exciting time to join us—read further to discover more and apply today!Who We SeekIn the role of Client Success Associate, you will focus on mastering the essential elements of Operational Excellence. Your responsibilities will encompass the daily management of both existing and new client accounts introduced by our sales team. Key tasks will include load building, appointment scheduling, shipment tracking with timely updates for both internal and external stakeholders, and closing out loads. You will hone these skills while expanding your expertise in other areas of Client Success. The ideal candidate is detail-oriented, process-driven, customer-focused, efficient, proactive, solutions-oriented, and capable of executing operational duties independently while collaborating effectively across various departments.

About DealerwareDealerware is revolutionizing the automotive retail landscape, evolving from traditional dealerships into a comprehensive mobility network. Since our inception in 2016, we have successfully overseen the management of tens of thousands of vehicles across North American dealerships representing all major automotive brands. We pride ourselves on fostering a people-centric culture that emphasizes flexibility, inclusivity, and support. Our commitment to Diversity, Equity, and Inclusion has earned us recognition as one of the Best Startups to Work for in Austin by Built In for five consecutive years by 2026.We are seeking a dynamic Partner Success Manager who will be pivotal in driving the success of our strategic partners within the automotive ecosystem. This role is a unique blend of relationship management, program implementation, and cross-departmental collaboration, ensuring that our partner initiatives are executed timely, aligned with business objectives, and poised for sustainable growth.

Why join us?Handoff is revolutionizing the construction industry with our AI-driven platform. We empower remodelers by automating estimating processes, optimizing operations, and increasing project wins, all supported by real-time cost data and intuitive workflows that resonate with contractors. With more than 10,000 active users each month and an impressive $6 billion in annual project volume, we're becoming the go-to partner for those who build our homes.Our success is fueled by over $25 million in funding from leading investors like Y Combinator, Initialized, and Greycroft. Our team operates across hubs in Austin, São Paulo, and Buenos Aires, with a strong commitment to creating high-impact, user-friendly solutions that make a tangible difference.Customer Success Manager at HandoffWe are seeking a dynamic Customer Success Manager to establish and enhance our post-sales framework from the ground up. This pivotal role involves designing systems, processes, and playbooks that facilitate onboarding, boost adoption, enhance retention, and drive expansion within our customer base.You will oversee all aspects of implementation, training, support, account management, and renewal strategies—transforming a disjointed customer journey into a structured, measurable, and scalable growth operation.This position is perfect for someone who excels in startup environments, relishes the challenge of building systems from the ground up, and is eager to directly influence revenue through customer success initiatives.

Nexamp is hiring a Senior Utility-Scale Finance Associate to support utility-scale development and capital markets activities. This hybrid role is based in Austin, TX, with options to work from Chicago, IL, or Boston, MA hub offices. The position reports to the Senior Vice President of Utility-Scale. Role Overview The Senior Utility-Scale Finance Associate acts as a key link between the Utility-Scale Development and Capital Markets teams. This role focuses on integrating project assumptions, due diligence materials, and operational insights into financial analysis, financing processes, and facility management. The goal: to help move projects toward financing, improve capital deployment, and support ongoing management of financing relationships. What You Will Do Coordinate closely with both development and capital markets teams to ensure accurate financial modeling and analysis for utility-scale projects. Gather and validate project assumptions, due diligence documents, and operational data for use in financing activities. Support the preparation and review of materials needed for project financing and ongoing facility management. Help streamline workflows between development and finance functions to promote efficient capital deployment. Assist in managing relationships with existing financing partners. Location and Work Format Hybrid role based in Austin, TX, with the option to work from Chicago, IL or Boston, MA offices. Direct reporting line to the Senior Vice President of Utility-Scale. About Nexamp Nexamp advances clean energy solutions and is committed to environmental sustainability. The company values innovation, collaboration, and making a positive impact in the energy sector. Team members learn from industry experts and have opportunities to lead within a mission-driven organization.

As a Senior Customer Success Manager, you will take ownership of the retention, expansion, and strategic growth of a high-value portfolio consisting of strategic-level accounts. This senior-level position is tailored for individuals who can seamlessly integrate strategic revenue management, demand generation expertise, and consultative partnership skills. You will be responsible for driving measurable revenue outcomes, uncovering new growth opportunities, and shaping customer strategies on a wide scale. This role demands a proactive leader who can think beyond daily account management while consistently delivering results.Key Responsibilities:Own and achieve revenue targets for a designated portfolio of high-value accounts, fully accountable for retention, expansion, and demand growth.Proactively monitor customer performance to identify trends, risks, and opportunities, taking decisive action to mitigate revenue loss or accelerate growth.Serve as the strategic lead for assigned accounts, fostering executive-level relationships and influencing long-term customer investments and partnerships.Identify risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.Collaborate cross-functionally with other teams to drive demand generation, optimize performance, and unlock new growth opportunities.Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.Maintain a robust pipeline and activity discipline, ensuring consistent engagement through proactive outreach, discovery, and growth initiatives.Utilize CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and guide strategic decision-making.Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.Provide structured feedback from customers and the market to influence product evolution, pricing strategy, and operational improvements.Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.

Role Overview DigitalOcean is seeking a Manager of Customer Success Engineering in Austin to guide a team focused on delivering strong technical support and solutions for customers. This leadership role centers on building customer satisfaction and helping teams achieve successful results with DigitalOcean’s products and services. What You Will Do Lead and mentor a team of customer success engineers Ensure customers receive high-quality technical support and guidance Promote positive outcomes and adoption of DigitalOcean’s offerings Apply technical knowledge and leadership to solve customer challenges Location This position is based in Austin.