Customer Experience Management Consultant

Role overview ttecdigital is hiring a Customer Experience Management Consultant in Austin, TX. This position centers on helping organizations strengthen their customer relationships across various touchpoints. The consultant will play a key role in shaping customer journeys that foster satisfaction and long-term loyalty. What you will do Advise organizations…

Join ttecdigital as a Senior Customer Experience Consultant specializing in Conversational Design. In this pivotal role, you will leverage your expertise to enhance customer interactions through innovative conversational interfaces. You will collaborate with cross-functional teams to design, develop, and implement conversational strategies that significantly improve user engagement and satisfaction.This position requires a blend of creativity and analytical skills, as you will need to evaluate user feedback and data to refine and optimize conversational flows. If you are passionate about enhancing customer experiences and have a strong background in conversational design, we want to hear from you!

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses interact with their customers. Trusted by over 50,000 companies worldwide, including industry giants like Netflix, RE/MAX, and Uber, Dialpad empowers organizations to forge stronger connections through real-time insights powered by AI. Discover more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team dedicated to our mission of ensuring customer and employee success. Every conversation counts, and we are enhancing each interaction with a platform that provides actionable insights and automation for our clients.We embrace continuous growth, allowing every team member to utilize cutting-edge AI to enhance our platform and their own professional skills. We seek individuals who exceed expectations and embody our core values: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Customer Experience Learning Experience Designer (LXD), you will be instrumental in crafting outstanding learning experiences that are vital to the success of our CX team and Dialpad University (DPU). Utilizing your industry expertise, you will oversee the implementation of the next phase of our Support team's New Hire Training program, our “Upskilling” initiatives, and tailored training solutions that bridge identified gaps while aligning with our organizational objectives. Additionally, you will manage course development within our customer-facing university, incorporating needs analysis, instructional design, evaluation frameworks, accessibility, and branding elements to create a cohesive learning journey for Dialpad’s educational programs. You will leverage our Learning Management System (Docebo) to monitor learner progress and comprehension, automating reports and notifications to keep stakeholders and learners informed.

At Enviromedica, we are more than just a natural products company; we are a passionate team committed to promoting wellness with integrity and care. Located in vibrant North Austin, our modern, collaborative workspace is infused with natural light and energy, allowing each team member to play a vital role in our collective growth. Join us for an exciting opportunity to be part of an organization that truly values its people and customers.Position OverviewThe Customer Experience Specialist acts as a trusted intermediary between our customers and our brand, ensuring a seamless interaction across phone, email, and digital platforms. This position provides detailed product and service information, assists with order placement and fulfillment, and effectively resolves customer inquiries with accuracy, empathy, and efficiency. Beyond traditional support tasks, the Specialist also manages customer reviews, oversees service inquiries across eCommerce platforms, and collaborates closely with Sales, Fulfillment, and Operations to ensure the delivery of high-quality service.Exceptional Customer Experience Specialists are genuinely enthusiastic about assisting customers. They possess patience, empathy, and outstanding communication skills, enabling them to troubleshoot, research solutions, and advocate for the customer confidently. Success in this role requires adaptability, strong problem-solving abilities, and the capacity to manage multiple priorities while maintaining a professional and positive demeanor.Ultimately, this role is centered around building trust, fostering positive experiences, and ensuring that customers feel valued at every stage of their journey.

Role overview The Customer Experience Lead at truemed plays a key role in shaping every stage of client interaction. This position is based in either Los Angeles, CA or Austin, TX. The main focus is to raise client satisfaction and nurture lasting relationships with customers. What you will do Manage and guide a team dedicated to providing excellent service for truemed clients Evaluate customer feedback to spot trends and highlight opportunities for improvement Create actionable recommendations based on analysis of customer data Put new strategies in place to enhance the customer journey and deepen engagement Promote a culture centered on service and strong, ongoing client partnerships

Urban Compass seeks a Workplace Experience Manager based in Austin. This position centers on creating a collaborative and productive office environment. The goal is to ensure the workspace feels both welcoming and efficient for everyone. Key responsibilities Work closely with various teams to implement workplace management practices that support collaboration and productivity Supervise daily office operations to maintain a smooth workflow Design and lead programs aimed at boosting employee engagement Focus on improving the overall in-office experience for staff

Join our dynamic team as a Customer Experience Representative for Allē Support at AbbVie, where you will play a vital role in enhancing customer satisfaction and engagement. In this entry-level position, you will be the first point of contact for our customers, assisting them with inquiries and providing solutions that meet their needs.

Role Overview Synthesia is hiring a Scaled Customer Success Manager in Austin. This role centers on supporting customers as they use our AI video creation platform. The position focuses on building relationships, understanding client needs, and helping users get the most value from our tools. What You Will Do Work directly with customers to guide them through the platform and address their questions Help clients identify ways to achieve their goals using Synthesia’s video solutions Strengthen customer relationships by providing timely, thoughtful support Collaborate with internal teams to deliver a consistent, high-quality experience across our user base Location This position is based in Austin.

Your Impact The Customer Success Enablement Manager plays a pivotal role in enhancing the effectiveness of our Customer Success teams. This position is key in facilitating communication and collaboration between our sales and customer-facing departments. You will analyze the existing environment and create, deliver, and implement comprehensive training programs, resources, and tools designed to empower our teams to reach their goals and provide outstanding customer experiences. What You'll Do Business Planning: Collaborate with Customer Success and Sales leadership alongside cross-functional teams to develop strategic business plans. Strategic Initiatives: Act as a representative for Customer Success and Sales in strategic initiatives, managing larger projects from identification through development to implementation. Business Process Improvement (BPI): Identify and lead opportunities for workflow enhancements, simplification, and efficiencies that promote strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in increased profitability and customer satisfaction. Data Analysis: Analyze metrics and data to formulate enablement strategies and create Customer Success playbooks. Tailored Enablement: Ensure that enablement initiatives are specifically aligned with the needs and objectives of the Customer Success and Sales teams, contributing to the continual growth and improvement of the organization. Onboarding: Oversee the onboarding process for new hires, ensuring they possess the knowledge and resources necessary to succeed, including the development of materials and delivery of training as required. Change Management: Lead initiatives for change management to ensure the successful adoption of new enablement programs, processes, and technologies, continually measuring and adjusting these initiatives as needed. Communication Strategies: Develop and implement effective communication strategies to convey the benefits and rationale behind enablement transformations for adult learners across the relevant business units. New Product Introduction: Support the introduction of new products to ensure their successful integration (knowledge and processes) within the Customer Success and Sales organization. Trusted Advisor: Build and maintain robust relationships with sales and customer-facing teams, serving as a trusted advisor.

At TTEC Digital, we empower businesses by prioritizing employee engagement and satisfaction, understanding that exceptional customer experiences begin with a motivated workforce. Our vision is to create an environment where employees can truly excel and feel valued.The Senior Consultant for NICE CXone is pivotal in the development, testing, and successful implementation of the NICE CXone software platform. This role is designed for technically proficient individuals who possess both business acumen and technical consulting expertise. You will be responsible for deploying NICE CXone solutions, leveraging technical knowledge across various contact center technologies such as IVR/ACD, VoIP, Email, SMS, and Chat systems. Your key responsibilities will encompass all aspects of technology development, including design, feature development, unit testing, code reviews, troubleshooting defects during the QA process, supporting production environments, and collaborating with fellow developers in an agile or waterfall development setting.

Role overview Wise is looking for a Senior Customer Success Manager in Austin. This role focuses on improving the customer journey and strengthening client relationships. The position leads efforts to refine how customers engage with Wise’s platform, ensuring clients receive attentive, effective support. What you will do Lead projects aimed at optimizing the customer experience Work closely with teams across Wise to improve customer success metrics Build and maintain strong, lasting relationships with clients Support users as they interact with Wise’s platform

Join Everlywell as a Product Manager for our Experience Platform, where you will play a pivotal role in shaping the future of personalized healthcare solutions. You will collaborate with cross-functional teams to develop and enhance our digital products, ensuring they meet customer needs while driving business goals. Your insights and expertise will guide product strategy and roadmap, ultimately enhancing user experience and engagement.

About the Company:Industrious stands as the leading premium workplace-as-a-service provider, renowned for hosting the highest-rated work environments in the industry. Our mission revolves around crafting exceptional experiences for teams of all sizes and phases, including our own. We believe that a fulfilling workday is shaped by the people you collaborate with and the challenges you tackle together. We seek individuals who thrive on innovative thinking and excel in a genuinely cooperative atmosphere. As teammates, we embrace fresh ideas and celebrate every achievement. Our goal is to make a significant impact on our members' workplace experiences.We believe that authentic self-expression is essential for great days at work. The diversity of backgrounds, perspectives, and ideas is vital for our success in providing outstanding workplace experiences, both for our members and ourselves. Industrious is dedicated to fostering an inclusive and respectful environment that values your uniqueness and individuality. You are appreciated for being YOU. We honor our team members as individuals capable of achieving remarkable results when united as one.We are proud to have been named one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and recognized as one of Forbes’ Best Startup Employers.To learn more, visit www.industriousoffice.com/careers.About the Role:This is an in-person hospitality role, requiring presence on-site five days a week. Candidates must reside within a reasonable commuting distance from Austin, TX. To assist with this, our compensation package features excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum driver, and experience creator for our members. You will be the key connector and the person everyone recognizes. As the manager of your own location, you will leverage your business acumen to organize details and communications, ensuring seamless operations. You are comfortable engaging with executives, and your enthusiasm drives you to connect with the broader business community. You will take pride in representing Industrious in your local market while identifying prospective members to provide them with an exceptional workday. Your genuine curiosity will enhance your success in our consultative sales approach by uncovering and addressing members' needs. You will orchestrate memorable events and relish the effort required behind the scenes to make them a success. You have a passion for helping others.

Veterinary Emergency Group (VEG) is dedicated to helping pet owners and their animals during urgent situations. Since 2014, VEG has focused on improving emergency veterinary care by rethinking traditional methods and offering continuous support to both clients and team members. With hospitals open around the clock throughout the United States, VEG aims to deliver attentive care for pets and a positive experience for everyone involved. VEG’s team works in open-concept hospitals and handles a variety of emergency cases, including those involving exotic animals. The company values a customer-first approach and encourages professional growth through mentorship and development opportunities. VEG holds a Great Place to Work® certification for 2025 and 2026. Role overview The Part-Time Customer Experience Coordinator in Austin, TX, plays a key part in shaping each client’s experience. This position centers on providing attentive service and clear communication before, during, and after visits. Coordinators act as the first point of contact, ensuring that customers and their pets feel supported throughout their time at VEG. What you will do Greet customers warmly and respond quickly, whether in person, by phone, or online. Handle all customer communications (calls, emails, texts), maintain accurate records, and direct urgent medical concerns to veterinary staff. Personalize each interaction and look for ways to meet customer needs creatively. Listen with empathy, address concerns promptly, and help prevent issues from escalating. Keep veterinary staff informed about customer needs for smooth service delivery. Provide confidential guidance on financial matters and end-of-life decisions with compassion. Process payments accurately and protect sensitive information. Follow up with customers to ensure their satisfaction and ongoing support.

Join us at base-power as a Member Experience Intern, where you will have the opportunity to enhance our members' experiences and contribute to our mission of providing exceptional service. In this dynamic role, you will collaborate with various teams to gather insights and implement strategies that improve member satisfaction.

About PlacemakrAt Placemakr, we blend the comforts of home with the luxuries of hospitality. By merging apartment living, vacation rentals, and hotel experiences, we provide a unique stay for our guests. Collaborating with developers, property operators, and investors, we curate a selective collection of apartment-style accommodations in desirable neighborhoods. Our tech-enabled properties offer unparalleled guest experiences and significant value to the real estate they occupy. Whether our guests stay for a night or a year, they find not just a place to rest, but a true home away from home. Our dedicated property teams focus on maintaining our buildings and ensuring an exceptional experience for all residents and guests. Non-property teams support these operations and contribute to the overall growth of our platform. Enjoy the flexibility of a remote-first work model while maintaining a reliable workspace with internet access. We value collaboration and foster connections through biannual in-person meetings at various locations across the United States.We are eager to expand our team with passionate, collaborative individuals committed to excellence.Your RoleAs a Guest Experience Associate, you will play a vital role in our commitment to service. You will be the primary point of contact for guests and residents, ensuring their stay is memorable from check-in to departure. We seek individuals who exemplify Placemakr’s core values, possess a proactive attitude, and strive for exceptional customer satisfaction. As a key member of our on-site Property Team, your interactions will reflect our mission to deliver outstanding service in all aspects of our operations.This is a full-time position with a schedule that includes weekdays, weekends, evenings, and holidays on a rotational basis.What We OfferCompetitive salary Monthly bonus potential up to $500 Equity in the form of company stock options 401k plan with 4% employer matching

Veterinary Emergency Group (VEG) operates 24/7 emergency hospitals across the country, with a mission to support pets and their owners during critical moments. Since its founding in 2014, VEG has focused on improving every aspect of the emergency veterinary experience for families, pets, and team members. The company is recognized as a Great Place to Work® for 2025 and 2026. Role overview The Customer Experience Coordinator position at VEG in Austin centers on delivering outstanding service throughout the customer journey. This role involves engaging with pet owners before, during, and after their visit, ensuring their experience is positive and supportive at every step. Coordinators are expected to bring energy, warmth, and professionalism to every interaction. What you will do Provide attentive, friendly service to pet owners and their animals from arrival through departure Engage with customers to address questions and concerns, helping them feel comfortable and informed Support a welcoming environment for both clients and team members Prioritize patient and customer satisfaction in every task Requirements Outgoing and personable communication style Professional demeanor in all customer interactions Dedication to delivering a high level of service and care This position offers the chance to work in an innovative, open-concept hospital setting, managing a variety of emergency cases, and supporting both pets and their families during important moments.

Join the industrious team as a Member Experience Associate in Austin, where you will be an essential part of our mission to create inspiring workspaces. You will be responsible for providing exceptional service and ensuring a welcoming environment for our members. Your role will involve engaging with clients, assisting with inquiries, and fostering a vibrant community within our workspace.

About SentralSentral is revolutionizing community living by offering a unique blend of residential hospitality. Our mission is to lead the industry through exceptional performance, enriched experiences, and a cohesive network of communities. With a focus on Home+, we elevate the comfort, convenience, and connectivity that a home provides. Our distinct communities are located in prime urban settings and come equipped with innovative technology and top-notch amenities designed to enhance daily living. Experience life on your own terms in vibrant cities such as Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more locations launching soon.Our core values emphasize our dedication to our employees, prioritizing service excellence, ownership mentality, and continuous improvement. We believe in fostering a culture of personal growth, career advancement, and diversity within our workforce. Through ongoing learning and development opportunities, leadership coaching, and mentorship programs, we cultivate an empowering environment rooted in empathy and growth. Our team comprises curious and adventurous individuals who are committed to continuous learning and achieving outstanding results.Discover more about us at www.Sentral.com.Position Overview and ResponsibilitiesAs a vital member of the Sentral team, the Assistant Community Manager will embody a proactive, solution-oriented mindset with an entrepreneurial spirit. Reporting directly to the General Manager, you will manage administrative and organizational tasks such as engaging with residents, processing rent payments, maintaining basic financial records, scheduling property viewings, and ensuring facility upkeep. Additionally, you will evaluate prospective tenants and negotiate lease agreements.This is an in-person role located on-site at the property.Key Responsibilities:Maintain Sentral’s standards, policies, and commitment to excellent customer service.Assume the General Manager's responsibilities in their absence, in line with company and community protocols.Build strong relationships with residents and guests to foster a welcoming atmosphere.Address resident and guest inquiries and concerns promptly.Oversee the lease renewal process and enhance resident retention efforts.

At Shift Robotics, our flagship product, Moonwalkers, is not just a gadget; it's a revolutionary experience that you need to try to truly appreciate. While millions have enjoyed our viral videos, we are now focused on creating the necessary in-person opportunities to convert that excitement into substantial revenue. This role is pivotal in bridging that gap.As the Brand Experience & Field Marketing Manager, you will oversee an extensive range of brand experience and field marketing initiatives, including live demonstrations, pop-up activations, trade shows, retail partnerships, and community events. You will be instrumental in getting Moonwalkers onto people's feet and transforming their initial reactions into purchases, media coverage, and buzz. Furthermore, you will develop a comprehensive playbook to ensure that our efforts can scale effectively.This position is highly dynamic and requires you to be actively engaged on the ground—frequently attending events, visiting retail locations, and engaging directly with customers. You will embody the role of a brand storyteller, event coordinator, and revenue generator.Your Responsibilities:Design and implement live demonstration experiences, pop-ups, and field activations across the United States (and potentially worldwide), ensuring measurable conversion rates.Establish and manage the event calendar, including trade shows, technology expos, consumer festivals, and retail engagements where Moonwalkers will have the most significant impact.Create and oversee a demo program that encompasses unit logistics, training materials for event staff, and standard operating procedures for safe and engaging product trials.Collaborate with retail partners (such as IKEA) on in-store activations, endcap experiences, and co-marketing strategies.Capture engaging content at each event—videos, testimonials, and social media moments—and integrate them into our digital marketing strategy.Manage our brand's presence at industry events (like CES and mobility conferences), overseeing booth design, staffing, and follow-up activities.Monitor and report on the return on investment (ROI) for field marketing initiatives, including demo-to-purchase conversion rates, event-attributed revenue, cost per acquisition, and audience reach.Build and nurture relationships within communities and micro-audiences (such as runners, dog walkers, commuters, and warehouse workers) who are natural advocates for Moonwalkers.Collect real-world user feedback during events and collaborate with engineering teams to integrate insights into product development.