Engagement Manager II

As an Engagement Manager II at Braze, you will play a pivotal role in driving customer success and ensuring that our clients maximize the value of our innovative marketing platform. You will collaborate closely with cross-functional teams, leading strategic initiatives to enhance client engagement and satisfaction. Your expertise will guide customers through…

At the forefront of AI innovation, HumanSignal is dedicated to creating high-quality data that fuels both training and evaluation processes, spanning classical machine learning to sophisticated agentic workflows.We are developing an advanced platform that streamlines the creation, curation, and evaluation of data essential for AI systems. Our tools, which are pivotal for leading AI teams, help ensure that models are built on tangible data signals rather than mere noise.Our flagship open-source product, Label Studio, has established itself as the industry standard for data labeling and evaluation across various modalities including text, images, time series, and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it is the most widely adopted solution among teams dedicated to developing AI systems.Label Studio Enterprise expands upon this success by offering enhanced security, collaboration, and scalability features necessary for mission-critical AI pipelines. This platform supports everything from model training datasets to evaluation test sets, facilitating continuous feedback loops. As AI technology continues to evolve, we are committed to empowering leading AI teams to create smarter and more accurate systems. If you're passionate about advancing AI capabilities, we want to hear from you!As a vital member of our Customer Engagement team, you will play a crucial role in fostering deep relationships with our rapidly growing customer base, ensuring clients are enthusiastic, long-term partners. Your responsibilities will include managing customer interactions, driving revenue, meeting service level agreements (SLAs), and upholding the quality standards that enable groundbreaking AI applications. You will collaborate closely with enterprise customers and pioneering labs, overseeing end-to-end engagements from project initiation to execution, ensuring that our Label Studio platform and Data Creation Laboratory services are delivered consistently and punctually, while also driving account growth.You will serve as the primary liaison between HumanSignal and our clients, advocating for data leaders and engineering teams who are pushing the boundaries of AI capabilities. Your enthusiasm for how purpose-driven, human-generated data can unlock innovative AI functionalities will be key in this role. You are focused on not just providing one-off solutions but also on developing scalable and repeatable processes to ensure we consistently deliver exceptional results. A proven track record in managing customer relationships will be essential to your success.

About Right Side Up At Right Side Up, we pride ourselves on being a collective of top-tier marketing professionals who deliver exceptional results without the typical agency distractions. Our clients include some of the most prestigious early-stage startups, rapidly expanding tech companies, and established Fortune 500 firms. We are dedicated to one primary goal: Growth. With over 250 clients, including renowned names like Stitch Fix, Sephora, Yelp, and DoorDash, we are committed to driving success for our partners.

We are seeking a motivated and detail-oriented Buyer II to join our dynamic team at Allen Control Systems. In this role, you will be responsible for managing procurement processes, negotiating with suppliers, and ensuring the timely delivery of materials to meet production demands. This is an excellent opportunity for an individual with a keen eye for detail and a passion for optimizing supply chain operations.

Collaboration Fuels Innovation. Roku is revolutionizing the way people experience television.As the leading TV streaming platform across the U.S., Canada, and Mexico, Roku's vision is to transform every TV into a smart TV. With our pioneering spirit, we connect viewers to the content they adore, empower publishers to engage vast audiences, and provide advertisers with unique tools to connect with consumers.From your first day at Roku, you'll become an integral part of our dynamic team. We are a rapidly expanding public company, where every voice counts. Join us to create delightful experiences for millions of streamers while gaining invaluable insights across diverse fields. About Our Team The Partner Management team's goal is to assist our content partners in conceptualizing, developing, and delivering top-tier video applications and experiences. Acting as the main contact for platform, product, and technical inquiries, we collaborate closely with content publishers, third-party developers, and various internal teams at Roku, including Content Distribution, Partner Growth, and Product Engineering. Our role involves facilitating onboarding, managing global app launches, and helping partners create seamless experiences that delight users while adhering to Roku’s operational standards.About the RoleThe Partner Engagement Associate serves as a crucial link between our content partners and Roku. This position demands exceptional communication, project management, and organizational capabilities, along with a robust understanding of product development and technical troubleshooting. You will collaborate with partners to enhance app integration and streamline operations on Roku’s platform, focusing on technical onboarding, troubleshooting, and performance enhancement. Internally, you will generate and maintain knowledge base articles and resources while overseeing cross-functional projects to ensure efficient execution and clear stakeholder communication. Your ability to navigate internal processes and provide actionable updates will be vital for driving success.This position is based in Austin, TX and will be in office Monday - Thursday.

Join AbbVie as a Senior Training Manager for AMI Educational Engagement within Allergan Aesthetics in Austin, TX. In this pivotal role, you will lead the development and execution of innovative training programs to enhance educational engagement strategies. Your expertise will drive impactful learning experiences, ensuring our teams are equipped with the knowledge and skills necessary to excel in a competitive market.

Are you passionate about fostering community engagement and building digital connections? Canva is looking for a Digital District Engagement Advocate to join our dynamic team in Austin, Texas. In this role, you will be at the forefront of promoting Canva's mission while connecting with local communities and organizations.Your expertise will help us develop meaningful strategies to enhance our presence and engagement in the district. You will collaborate with diverse stakeholders, leverage digital tools, and play a crucial role in creating a vibrant community around Canva.

Join Fluidstack as the Community Engagement LeadAt Fluidstack, we are pioneers in developing the infrastructure for abundant intelligence. Collaborating with leading AI labs, governments, and enterprises such as Mistral, Poolside, and Meta, we are committed to unlocking computational capabilities at unprecedented speeds.Our mission is urgent: to turn Artificial General Intelligence (AGI) into a reality. We are a dedicated team, passionate about providing world-class infrastructure that prioritizes customer success and satisfaction. If you thrive on purpose, strive for excellence, and are eager to contribute to the future of intelligence, we invite you to be part of our journey.About The RoleAs we expand our global GPU cluster footprint, including new datacenters across the U.S. and Europe, we recognize the importance of building lasting relationships with the communities we impact. The Community Engagement Lead will be the key liaison between our infrastructure initiatives and the surrounding communities, governments, and civic bodies. This role will focus on establishing trust before the commencement of construction, maintaining it throughout the project lifecycle, and transforming local stakeholders into long-term advocates.This high-impact position will provide you with direct exposure to Fluidstack's leadership, site development teams, and government relations functions. Your contributions will be pivotal in determining whether our projects proceed smoothly or encounter delays.What You'll DoDevelop and manage Fluidstack's community engagement strategy, including stakeholder mapping, outreach protocols, issue resolution frameworks, and community benefit initiatives that can scale across various regions.Act as the primary representative of Fluidstack within local communities where we are involved in datacenter development, construction, or operations—participating in town halls, public hearings, and community events.Cultivate and sustain relationships with a diverse range of stakeholders, including elected officials, city and county staff, utility partners, school districts, workforce organizations, nonprofits, and community members.Proactively identify potential opposition and address concerns before they escalate, distinguishing between manageable issues (such as noise, traffic, and resource impacts) and those with political implications.

Join our innovative team at findhelp as an Engineer II. In this role, you will play a vital part in developing cutting-edge solutions to enhance our platform. We are looking for a talented individual who thrives in a collaborative environment and is eager to contribute to meaningful projects that make a difference in our community.

The Family Engagement Specialist plays a crucial role in fostering strong relationships between families and our educational community. You will work closely with parents, students, and staff to facilitate engagement initiatives that promote student success and well-being. Your responsibilities include organizing workshops, conducting outreach, and serving as a liaison between families and school administration. This position is essential in creating an inclusive environment that supports the diverse needs of our community.

TransPerfect delivers language services and technology solutions to international businesses, supporting clients in over 170 languages. With offices in more than 160 cities and a headquarters in New York, the company helps thousands of organizations manage multilingual content through its GlobalLink® platform. Role overview The Director of Strategic Engagement focuses on building relationships within the gaming industry, especially with AA and AAA game developers. This role involves identifying new opportunities, connecting with key stakeholders, and supporting business growth in the gaming sector. Main responsibilities Track buyer behavior and monitor trends in the gaming market. Use AI tools to support research, communication, and presentations. Maintain strong attention to detail and deliver clear, confident communication to clients. Spot early-stage opportunities and respond proactively. Turn qualified leads into productive meetings. Work toward defined success metrics. Requirements Minimum of 3 years' experience in the gaming industry, focused on managing enterprise accounts. Demonstrated ability to balance business development with long-term account management. Based in Austin, TX, or strong ties to the Austin gaming community preferred. Skilled at building authentic relationships with clients and colleagues. Experience working with indie, AA+, and AAA developers and publishers. Thorough understanding of gaming services such as localization, QA, player support, art, audio, marketing, and analytics. Highly organized, self-motivated, and detail-oriented with strong communication and reporting skills. An established network in the gaming industry is a strong plus. Career growth TransPerfect encourages ongoing development and career advancement. Employees regularly discuss professional goals with management, aligning skills and interests to support long-term growth.

TransPerfect delivers language services and technology solutions for organizations worldwide. With offices in more than 160 cities and support for over 170 languages, the company helps clients manage multilingual content efficiently through its GlobalLink® technology. Headquarters are in New York, with regional offices in London and Hong Kong. Role overview The Director of Strategic Engagement focuses on the gaming sector from Austin, Texas, working closely with AA and AAA game developers. This position draws on experience in game outsourcing, art, audio, QA, player support, and player experience to drive strategic growth for TransPerfect within the gaming industry. What you will do Research the gaming market and track industry trends, using AI tools to support communication and competitive positioning. Engage with clients to understand their buying behavior and identify early-stage opportunities. Convert client interest into meetings and keep processes and tools organized. Respond promptly and maintain urgency in all client communications. Requirements Minimum 3 years of experience managing enterprise accounts in the gaming industry. Proven ability to balance business development with long-term account growth. Strong relationships within the gaming community, ideally in Austin, TX. Skilled at building authentic client relationships. Experience working with indie, AA+, and AAA developers and publishers. Deep understanding of the gaming services ecosystem. Organized, self-motivated, detail-oriented, and an effective communicator. An established network in the gaming industry is a plus. Growth and development TransPerfect supports career advancement and development. Employees can pursue a variety of career paths aligned with their skills and interests across the company.

Role Overview Dun & Bradstreet is hiring a Specialist II, Tier 3 for the US and Canada region, based in Austin, Texas. This position focuses on advanced customer support and guidance, handling complex issues that require strong analytical thinking. What You Will Do Deliver advanced support to customers in the US and Canada Resolve complex inquiries with efficiency and expertise Build and maintain long-term client relationships Apply analytical skills to address challenging customer needs Location Austin, Texas, United States

As a Forward-Deployed Data Scientist II at Braze, you will play a pivotal role in leveraging data to drive actionable insights and solutions for our clients. You will collaborate with cross-functional teams to define data strategies, implement advanced analytics, and support client-facing projects. Your expertise will help shape product development and influence business decisions, ensuring our clients achieve their goals effectively.

Join ICON as a BIM Manager and become a pivotal member of our innovative Design-Build team in Austin, Texas. In this role, you will spearhead the creation and deployment of cutting-edge BIM strategies, standards, and workflows that seamlessly blend traditional design methodologies with ICON's groundbreaking 3D printing construction technology. As the BIM Manager, your leadership will ensure effective model coordination among diverse teams, management of BIM content libraries, and serve as the key connection between design, technology, and construction units to deliver state-of-the-art printed building solutions. Your expertise will be instrumental in establishing a robust BIM infrastructure that empowers ICON to create high-performance 3D-printed structures across various sectors including residential, commercial, and government projects. You will have the unique opportunity to pioneer novel digital construction workflows that integrate design-to-print processes with established AEC practices. This position is located on ICON’s Austin campus and reports directly to the Director, Principal Architect.

About UsAt Cloudflare, we are dedicated to building a better Internet. As one of the world’s largest networks, we power millions of websites and online properties for a diverse range of clients, from individual bloggers to Fortune 500 companies. Cloudflare enhances and secures any Internet application without the need for additional hardware, software installations, or code alterations. With every request, our intelligent global network becomes smarter, leading to significant performance improvements and a reduction in spam and cyber threats. Recognized by Entrepreneur Magazine as one of the Top Company Cultures and ranked among the World’s Most Innovative Companies by Fast Company, we are proud of our impact.At Cloudflare, we seek individuals who embrace challenges and see opportunities for improvement where others may not. We value innovative thinkers who can identify problems that have become normalized and possess the AI-driven curiosity to devise solutions using cutting-edge tools. Our culture emphasizes rapid iteration, leveraging AI to expedite processes today for enhanced results tomorrow, ensuring that every contribution, no matter how small, positively influences the team. If you prioritize curiosity over bureaucracy and view AI as a collaborator in overcoming complex issues, you will thrive here.Available location: AustinJob Title: Executive Intelligence & Engagement InternAbout The TeamThe CxO Transformation Partners (CXTP) team acts as trusted advisors to the most senior stakeholders of Cloudflare’s customers and prospects. This strategic group is focused on simplifying technical complexities and aligning our solutions with broad business objectives, aiming to drive commercial success by bridging the divide between advanced technical capabilities and executive-level strategies.About The InternshipThe Executive Engagement Intern will play a crucial role in operationalizing our Executive Community experience, a CxO Engagement platform that collaborates closely with Field Marketing. This internship centers around the launch of the program, including the establishment of an Executive Council, the design of executive engagements, and the development of foundational processes for summits, dinners, and the Academy pilot. The intern will enable scalability, consistency, and quality in CxO interactions, ensuring that every initiative has a tangible impact on executive meetings.

Are you passionate about fostering a positive workplace culture and enhancing employee engagement? Join MongoDB as a Senior Manager, Employee Listening, where you'll lead initiatives to gather and analyze employee feedback, ensuring their voices are heard and valued. In this role, you will collaborate with cross-functional teams to develop strategies that promote a thriving workplace.

Role OverviewThe Client Success Manager for Scaled Programs plays a pivotal role in ensuring that clients in the Wealth Management and Investment sectors receive unparalleled service and strategic guidance. This position is dedicated to enhancing client engagement, minimizing churn rates, and maximizing net retained revenue through effective management of success initiatives, operational assessments, and renewal strategies for a substantial client base. The ideal candidate will collaborate across departments to refine strategies aimed at elevating the overall client experience.Key ResponsibilitiesDrive client adoption, retention, and growth by leveraging automated engagements, analytical insights, and scalable resources.Collaborate with Account Managers to deliver support across key account segments, facilitating client success reviews and managing tailored success programs.Proactively track client engagement levels, satisfaction ratings, and product utilization to identify at-risk accounts. Formulate and implement targeted plans to mitigate risks, achieve client objectives, and bolster overall client health.Enhance the efficiency of client business reviews, creating a streamlined system that offers valuable insights to the client base.Oversee the development and ongoing refinement of self-service client resources, communication strategies, and interaction frequencies within high-volume segments.Design, iterate, and optimize the customer lifecycle and touchpoint strategies, including onboarding processes, regular check-ins, and renewal reminders.Create and maintain comprehensive onboarding playbooks, lifecycle programs, and client health scoring models, defining the criteria and thresholds that trigger necessary interventions.Produce and update scaled content, including in-app guides, email nurture campaigns, help center articles, and training materials, treating content development as a key product.Regularly report on program performance metrics, analyzing engagement statistics, cohort health, churn trends, and successful strategies.Evaluate and suggest tools necessary for the scaled segment, contributing expertise to tool selection and technology stack decisions.Assist in enhancing automation, health scoring, and documentation practices.Provide structured feedback to streamline processes at scale.

Join Braze as a Technical Account Manager, where you will play a crucial role in ensuring our clients achieve success with our platform. You will act as a trusted advisor, managing key accounts, and providing strategic guidance to maximize value from our solutions.Your responsibilities will include onboarding new clients, providing technical support, and ensuring the successful integration of our services. You will collaborate closely with product and engineering teams to advocate for client needs and drive product enhancements.

Role overview Braze, Inc. is seeking a Senior Account Manager for Enterprise Clients based in Austin. This position centers on supporting large organizations that rely on Braze's customer engagement platform. The main focus is building and maintaining strong, lasting relationships with enterprise customers. What you will do Manage and nurture partnerships with enterprise-level clients, ensuring their ongoing satisfaction and success Identify client needs and recommend solutions that align with their business objectives Offer strategic guidance to help clients maximize the value they receive from Braze products Support the implementation of the Braze platform to drive customer growth Maintain clear and consistent communication with client stakeholders Requirements Experience managing enterprise accounts, preferably within SaaS or customer engagement technology Strong communication skills and the ability to build relationships with diverse stakeholders Skill in understanding client goals and translating them into actionable plans