About the job
About the Role:
The Head of Revenue Systems is responsible for spearheading the strategy, architecture, and execution of the systems that drive Redpanda’s go-to-market operations. This pivotal role ensures seamless integration across Sales, Marketing, Customer Success, Finance, and Partnerships, establishing a unified, scalable, and trustworthy revenue systems framework.
In this role, you will design and manage an integrated revenue technology stack that accommodates self-service, sales-assisted, and enterprise models, while facilitating precise forecasting, data integrity, and streamlined workflows. This position combines technical expertise, business insight, and cross-departmental leadership.
You Will:
- Define and lead the comprehensive revenue systems strategy to align with company growth, product-led initiatives, and enterprise scaling.
- Develop scalable system architectures that support diverse product offerings, pricing structures, and global go-to-market strategies.
- Oversee the long-term systems roadmap, ensuring a balance between speed, scalability, and maintainability.
- Manage core revenue systems encompassing CRM, CPQ, billing/subscription management, marketing automation, customer data platforms, support tools, and data/BI layers.
- Conduct vendor assessments and proof of concept evaluations for new applications.
- Guide system implementations, migrations, and optimizations from discovery to deployment.
- Guarantee the reliability, documentation, security, and auditability of all systems.
- Design and implement AI/LLM-powered workflows for revenue operations and go-to-market teams.
- Collaborate closely with Sales, Marketing, Customer Success, Finance, Product, and Data teams to translate business needs into system capabilities.
