Global Onboarding & Support Specialist

The Global Onboarding & Support Specialist will act as the primary liaison for our franchisees during the initiation of new studio openings. This role is essential in overseeing the onboarding and support processes across the global FIT House of Brands network. The individual will play a crucial role in fostering relationships and driving the proactive onboa…

About SwapAt Swap, we are pioneering the future of commerce through our innovative AI-driven platform. We connect backend operations seamlessly with a cutting-edge storefront experience, empowering brands to sell products globally.Our platform is designed for brands that aspire to sell anything, anywhere. Swap centralizes global operations, streamlines intelligent workflows, and enables margin-enhancing decisions through real-time data insights. Our comprehensive suite of products includes features for cross-border sales, tax compliance, returns management, demand forecasting, and our state-of-the-art agentic storefront, providing merchants with complete transparency and the confidence to take action.We are cultivating a company culture that emphasizes clarity, creativity, and shared responsibility as we reshape the landscape of global commerce.About the RoleWe are looking for a dependable, organized, and technically adept Technical Support Specialist who thrives on problem-solving and delivering exceptional customer experiences. In this role, you will address technical inquiries from merchants, diagnose platform issues, and ensure timely and precise resolutions.This position fuses customer support with technical investigation: you will be part troubleshooter, part educator, and part liaison between merchants and our product and engineering teams. You will engage with various workflows, from analyzing API logs to assisting merchants with customs documentation, and play a vital role in enhancing our support function as we expand.Collaboration with our Customer Experience, Product, and Engineering teams will be crucial to keeping merchants on track and continuously improving our support processes.

Job SummaryAt MicroVentures, we are pioneering a unique fusion of crowdfunding and venture capital, enabling both accredited and non-accredited investors to access investment opportunities in promising startups. Our platform provides angel investors with the chance to invest alongside seasoned venture capitalists, often on equal terms. We are on the lookout for dedicated and service-oriented individuals to help us transform the way investors engage with and invest in private companies!Your Role at MicroVentures:As a Client Support Specialist, you will be pivotal in delivering an outstanding client experience across various communication channels, including chat, email, and phone. On a typical day, your responsibilities will include:1) Cultivating strong relationships by educating clients about the investment process and addressing their inquiries throughout their investment journey.2) Resolving current client issues to meet their immediate needs while identifying opportunities to enhance future client interactions.3) Collaborating with your team to tackle existing client challenges and improve the systems and processes utilized by MicroVentures.

Join the dynamic team at Catalate as a B2B Technical Support Specialist, where you will play a pivotal role in delivering exceptional customer support to our business partners. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring a seamless user experience with our products.

Role Overview Lightspeed Systems is hiring a Customer Technical Support Specialist in Austin, Texas. This role centers on helping clients resolve technical issues and understand product features. The position supports customers directly, aiming to create a smooth and positive experience with every interaction. What You Will Do Troubleshoot technical problems for clients Share clear, accurate product information Work to ensure each customer receives prompt and effective support What We Look For Interest in technology and problem-solving Commitment to helping customers succeed Strong communication skills

Join our vibrant team at Functional Inspired Training as a Member Support Specialist! In this essential role, you will be the heart of our studio, dedicated to fostering an exceptional experience for all our members. You will support the studio team with membership discussions, engage first-time attendees, and assist with general studio operations as directed by the Studio Manager(s) and Director of Operations. As the primary contact for our members, your warm and welcoming presence will help create a positive atmosphere for everyone who enters our space.The Member Support Specialist will: Work flexible hours including early mornings, evenings, and weekends Conduct visual inspections of equipment before classes to ensure safety Maintain studio cleanliness and ensure equipment is returned to management standards Participate in networking and community events to boost studio visibility Stay current with FS8 brand and fitness standards Serve at the front desk while building relationships with members Make sales calls (as determined by your manager) and follow up on member inquiries Exhibit attention to detail to enhance the member experience Assist with stocking laundry and studio supplies, as well as preparing towels for classes Be open to evolving with trends and developments in the fitness industry Dress professionally and represent our brand positively Commit to a minimum of 20 hours per week and 40 calls per shift Perform any additional duties as assigned

Location: AustinCompany: DeepL GmbH About DeepL DeepL builds AI-powered language tools trusted by over 200,000 business clients and millions of users in 228 countries. Since 2017, under CEO Jaroslaw “Jarek” Kutylowski, the company has grown to more than 1,000 employees and is backed by investors including Benchmark, IVP, and Index Ventures. DeepL’s platform offers human-like translations, advanced writing tools, and real-time voice translation, all designed with security and intelligence in mind. Our Culture Teams at DeepL work at the intersection of AI and real-world impact. Employees often highlight the positive atmosphere, shaped by values like trust, curiosity, and care. The company supports growth, innovation, and well-being, aiming to make communication easier and more connected for millions. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Senior Premium Customer Support Specialist The Senior Premium Customer Support Specialist provides high-level support to Premium and Enterprise customers around the world. This role handles complex issues, manages escalations with confidence, and works closely with internal teams to deliver effective solutions. The position blends technical troubleshooting with direct client interaction, focusing on improving the customer experience at every step.

Civitech is a pioneering public benefit corporation committed to fostering a more equitable democracy. We develop innovative tools and infrastructure that enhance civic engagement, empower Democratic candidates, and bolster progressive initiatives. Since our inception in 2019, we have partnered with over 500 organizations, including nonprofit groups, national political committees, and various campaigns, to connect with millions of voters, driving forward our mission of creating a fairer democracy.As a remote-first company, we welcome applications from individuals in our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY). We also maintain an office in Austin, TX.Diversity is paramount to our success, and we strongly encourage applicants from underrepresented groups, including women, people of color, LGBTQIA+ individuals, and others, to apply.This position is temporary, anticipated to last until November 2026. While there may be potential for extension based on business needs, candidates should understand that this role is currently scoped as fixed-term.As a Client and Operations Support Specialist, you will play a vital role in our mail program by facilitating effective communication with clients, consolidating essential information, and assisting with operational tasks that propel Civitech's mission forward. Your contributions will be crucial in maintaining high standards of client engagement and operational efficiency, ultimately aiding in our efforts to enhance civic participation and support progressive causes.

Saronic Technologies is at the forefront of transforming maritime operations through innovative autonomous solutions. Our commitment to excellence drives us to develop advanced technologies that redefine efficiency and reliability at sea.Job SummaryWe are looking for a dedicated Mission Support Inventory Specialist to oversee our service parts inventory at our Austin Mission Services facility. This crucial Individual Contributor role involves the daily management of warehouse and logistics operations, ensuring timely availability of parts to support our expanding fleet.The Specialist will handle all aspects of inventory planning, forecasting, inbound and outbound logistics, and warehouse operations. Responsibilities include hands-on tasks such as picking, packing, and shipping, operating warehouse equipment, and maintaining precise inventory records. The ideal candidate will possess a robust background in warehouse and logistics management within technology or manufacturing settings, with a strong preference for those who have established warehouse operations from the ground up.This position will report directly to the Mission Services Program Manager.

The future of AI—whether in training or evaluation, classical ML or agentic workflows—begins with exceptional data quality.At HumanSignal, we are pioneering the platform that drives the creation, curation, and assessment of that data. Our tools are utilized by top AI teams to ensure models are based on authentic real-world signals rather than irrelevant noise.Our open-source product, Label Studio, has emerged as the industry standard for labeling and evaluating data across various modalities—ranging from text and images to time series and agents in environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams dedicated to building AI systems.Label Studio Enterprise enhances this foundation with the security, collaboration, and scalability features necessary to support mission-critical AI workflows—facilitating everything from model training datasets to evaluation test sets and continuous feedback loops. We began our journey before foundation models became mainstream, and we are intensifying our focus now that AI is transforming the world. If you are passionate about assisting leading AI teams in developing smarter, more accurate systems, we would be thrilled to connect with you.HumanSignal is establishing the world’s first dedicated data creation labs—facilities where expert annotators, domain specialists, and AI trainers produce the highest quality training data in the industry.We are seeking an AI Trainer Onboarding and Support Specialist to serve as the first point of contact for our expanding community of AI trainers. Your role will involve helping new trainers get started, addressing their inquiries, swiftly resolving issues, and ensuring that everyone has the resources they need to excel in their work.This position is fundamentally about people. You will be the friendly voice (or message) guiding individuals through their initial annotation tasks, troubleshooting technical problems, or assisting them with payment queries. You will collaborate across time zones to support a global workforce, playing a crucial role in making HumanSignal a desirable environment for talented individuals to contribute.If you genuinely enjoy helping others succeed and have a knack for problem-solving, this role could be a perfect fit for you.

Join Apptronik as an IT Support Specialist and become a critical part of our innovative team. In this role, you will be responsible for providing technical support and troubleshooting for our internal systems. You will work closely with various departments to ensure that all IT-related issues are resolved promptly, enabling our team to work efficiently and effectively.Your responsibilities will include managing help desk requests, maintaining hardware and software systems, and assisting with the implementation of new technologies. A strong customer service mindset is essential as you will be the first point of contact for IT-related queries.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist. In this role, you will provide essential technical support to our clients, ensuring they have the resources they need to succeed. We are looking for a proactive individual who can troubleshoot issues, assist with hardware and software installations, and enhance user experience.

Become a Part of Our Dynamic Team!At DSI Systems, we bring over four decades of unparalleled expertise in sales enablement and tailored business solutions, consistently delivering exceptional value and results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Join us in an exciting and fulfilling environment where your growth and impact are paramount.Position SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail locations. This role involves direct engagement with customers and retail partners to address account, billing, device, and service issues, often in fast-paced, high-traffic scenarios. Success in this position hinges on excellent communication abilities, emotional resilience, technological proficiency, and maintaining composure and professionalism in a dynamic retail context. Core Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented assistance to AT&T customers in national retail settings.Address inquiries related to billing, account modifications, plan adjustments, device support, and service inquiries.Troubleshoot wireless devices, network issues, and feature functionalities.Thrive in high-volume retail environments, sustaining focus, professionalism, and quality service during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor associates.Act as the primary AT&T representative for these partners, leading in-store support for escalated retail issues.Engage proactively with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a premier customer experience.Work Environment & Schedule Expectations This role is conducted in a retail environment and requires standing and walking on the sales floor for up to 8 hours daily.Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.Comfort in busy, customer-oriented environments with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while interacting with customers in real-time.Thoroughly and accurately document all customer interactions.Comply with company policies, compliance regulations, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and maintain approved planograms for mobile devices and signage.Maintain inventory accuracy and manage stock levels effectively.

Job SummaryJoin MicroVentures, a pioneering FINRA-regulated brokerage firm that empowers retail investors by providing access to exclusive private equity investments through primary, secondary, and crowdfunding options. Since our inception in 2009, we've been at the forefront of innovative investment solutions, making private equity available to the public. We are in search of dedicated, service-oriented individuals who are eager to transform the investment landscape and help investors navigate the world of private companies. Ideal candidates are those who thrive in a dynamic small business environment and are passionate about personal and professional growth. This role offers ample opportunities for career advancement as we expand our team and services.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be the first line of support for our clients, ensuring their technology needs are met with efficiency and professionalism. You will troubleshoot hardware and software issues, install new systems, and provide excellent customer service.

Join our dynamic team as a Unisys OS 2200 Application Support Specialist and play a key role in advancing our technology initiatives. You will be responsible for providing top-notch support and maintenance for our Unisys OS 2200 applications, ensuring their efficiency and reliability.

As an Enterprise Customer Support Specialist at Canva, you will play a pivotal role in ensuring our enterprise clients receive top-notch assistance and support. Your expertise in customer service will be critical in helping our users navigate our platform's vast capabilities, solving any issues they encounter, and enhancing their overall experience with Canva. You will collaborate closely with various teams to drive customer satisfaction and retention.

Discover an unparalleled opportunity in the world of customer support as a Senior Product Support Specialist at Fyxer.About FyxerSince our inception in May 2024, Fyxer has experienced rapid growth, achieving an impressive $35 million in Annual Recurring Revenue (ARR). We are on a mission to revolutionize productivity with our AI-powered executive assistant, designed to manage emails, scheduling, and follow-ups, allowing professionals in client-focused roles to concentrate on delivering exceptional service to their customers.Your ResponsibilitiesServe as the first point of contact for customer support via chat, email, and video, efficiently resolving issues from start to finish with minimal supervision.Analyze and troubleshoot intricate technical problems, escalating to the Product Engineering team only when absolutely necessary.Identify trends in customer issues and transform them into process enhancements, knowledge base articles, and actionable insights for the broader team.Act as a liaison among Support, Sales, Product, and Customer Success teams, ensuring seamless communication and resolution of issues.Contribute to the scalability of our support operations by influencing tooling choices, workflow design, and team playbooks.You will be supported by robust Customer Success and Product Engineering teams, equipped with the tools, training, and autonomy needed to proactively address customer concerns, deliver impactful solutions, and accelerate your career growth.Indicators of SuccessYou demonstrate independence and sound judgment, effectively managing your time, priorities, and output without constant oversight.You leverage AI in your daily tasks, sharing insights on its efficacy and future potential.You consistently resolve complex technical challenges with proficiency and promptness.You take the initiative to enhance key support workflows.You are a trusted collaborator, sought after by your colleagues for your expertise.You maintain strong connections with your team, even in a remote setting, through proactive communication and timely updates.QualificationsA minimum of 5 years of experience in customer or technical support within a B2B SaaS environment.Exceptional written and verbal communication skills.Strong troubleshooting abilities, with a passion for problem-solving and creative solutions.A collaborative spirit with the ability to connect effectively across departments.

Join our dynamic team at bcforward3 as a Customer Support Specialist where you'll be the first point of contact for our valued customers. Your role will involve addressing inquiries, resolving issues, and providing top-notch service to ensure customer satisfaction. If you are passionate about helping others and have excellent communication skills, we want to hear from you!

Join Qualia, the premier B2B real estate technology company that revolutionizes the home buying and selling process into a seamless, secure, and enjoyable experience. Our innovative SMB and Enterprise solutions unite various stakeholders in the real estate ecosystem—including homebuyers, sellers, lenders, title and escrow agents, and real estate professionals—on a single digital platform that enhances clarity and transparency in real estate transactions. Every year, millions of consumers rely on Qualia to successfully close on their homes through our extensive network of business clients nationwide.WHAT YOU’LL WORK ONAs a Customer Support Specialist, you will serve as the primary liaison for the majority of Qualia users. Your responsibilities will include responding to inbound calls and emails, delivering training as needed, and assisting in resolving technical issues. You will keep abreast of Qualia’s functionalities and utilize this knowledge to improve customer engagement and troubleshoot reported challenges. Acting as a vital link between our users and Qualia’s internal teams, you will facilitate the smooth flow of information, ensuring effective communication that leads to actionable outcomes for all parties involved. Your role will be pivotal in fostering a positive customer experience that drives satisfaction and aids in retaining our user base.This position reports to the Manager of Tier 1 Support. Work shifts are available starting at 8:00 am, 9:00 am, and 10:00 am.