Senior Technical Account Manager

DigitalOcean is looking for a Senior Technical Account Manager based in Austin. This position centers on supporting customers as they use DigitalOcean's cloud services, helping them reach their goals and get the most from the platform. Role overview This role serves as a trusted advisor for clients, offering guidance and technical insight throughout their cl…

Overview Join our dynamic team at ComplyAdvantage as a Technical Account Manager, where you will serve as the primary technical liaison for our valued customers. Your expertise will ensure that clients effectively leverage our innovative solutions to achieve their business objectives. You will report directly to the Head of Implementation and take ownership of the Technical Relationship with our most significant Enterprise accounts, collaborating closely with Customer Success, Technical Support, Account Executives, Sales Leaders, and Pre-Sales Consultants. In this role, you will directly engage with existing customers, either supporting the account owner or independently managing technical interactions. Your contributions will be vital in achieving renewals, facilitating cross and up-sells, and meeting Tech Support SLAs while maintaining exceptional Customer Satisfaction. Key Responsibilities Work directly with customers to showcase the value of ComplyAdvantage technology and assist with ongoing technical implementations. Collaborate with Customer Success to manage overall Customer Relationships, focusing on key technical stakeholders. Review and manage Support Cases for your customers, tackling complex technical issues to support front-line teams. Oversee communication with internal and external stakeholders regarding ongoing technical challenges and projects. Act as the lead technical liaison between customers and internal teams such as Engineering and Product. Serve as a trusted technical advisor for all customer escalations. Lead Support Governance reviews to report on overall Support activity and SLA compliance. Develop and deliver comprehensive training and demonstrations on ComplyAdvantage’s solutions and products. Work closely with customer development teams on API integrations, implementation verification, due diligence questions, and related technical requirements. Lead project scoping calls to gather technical product requirements and collaborate with the Product team on solutions presentations. Possess in-depth knowledge of our products and capabilities, connecting them effectively to customer business goals. Proactively identify areas for improvement, enhancing customer experiences and technical implementations.

Join Braze as a Technical Account Manager, where you will play a crucial role in ensuring our clients achieve success with our platform. You will act as a trusted advisor, managing key accounts, and providing strategic guidance to maximize value from our solutions.Your responsibilities will include onboarding new clients, providing technical support, and ensuring the successful integration of our services. You will collaborate closely with product and engineering teams to advocate for client needs and drive product enhancements.

About TalrooAt Talroo, we take pride in being recognized as a multi-award winning organization. We have consistently earned accolades as one of the Top Workplaces and Best Places to Work in Austin. For the last five years, Inc. 500/5000 has ranked us among the fastest-growing companies in the U.S. Additionally, we have made multiple appearances on the Austin Business Journal's Fast 50 growth awards list. As we continue to grow, we are looking for exceptional talent to help us add to our impressive story.Talroo helps organizations such as Uber, McDonald’s, UPS, The Home Depot, and Target discover and hire their essential workforces. Our innovative data-driven job and hiring event recruiting platform effectively turns the Internet into a giant help-wanted sign. Through our pay-for-performance model, we enable customers to enhance efficiency, minimize waste, and streamline their hiring processes.Unlike traditional recruitment methods, Talroo employs a consumer marketing strategy to deliver job opportunities directly to candidates in their preferred online spaces. Similar to the functions of Google AdSense and Facebook Ad Networks, we pinpoint the candidates that companies are eager to hire.Utilizing an advanced search-and-match algorithm powered by cutting-edge AI technologies, Talroo's deep-learning processes analyze billions of signals daily to evaluate the job seeker-employer relationship in real-time. This leads to significantly improved search results for job seekers and higher quality applicant matches for employers.In addition to delivering exceptional results and service to our customers, our vibrant company culture promotes collaboration, encouragement, transparency, and fun.

At Xometry (NASDAQ: XMTR), we are at the forefront of revolutionizing the manufacturing industry by linking visionary innovators with the manufacturers who can realize their concepts. Our digital marketplace equips manufacturers with essential tools to expand their operations while simplifying the purchasing process for Fortune 1000 clients to access global manufacturing capabilities.We are on the lookout for passionate Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this pivotal role, you will integrate within our key accounts, serving as an extension of their engineering teams. This position represents a unique fusion of client interaction, technical acumen, and operational delivery. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and ensure exceptional customer satisfaction.This is a remarkable chance to become part of a dynamic and expanding company at the leading edge of digital manufacturing. If you are a driven Mechanical Engineer with a commitment to customer success and a desire to make a significant impact, we would love to hear from you.

Job Overview:As a Technical Account Manager (TAM) Team Lead at Genetec, you will spearhead a dedicated team of Technical Account Managers responsible for delivering exceptional support to our strategic customers utilizing our advanced platform. In this pivotal role, you will ensure that each TAM acts as the technical account owner for their assigned clientele while being accountable for team performance and customer satisfaction across the board. You will serve as the primary escalation point for complex issues and report directly to senior management.In addition to your leadership responsibilities, you will also directly manage a select number of strategic accounts, applying your expertise as a Technical Account Manager.This position blends team leadership, high-level customer engagement, and a profound technical understanding of enterprise physical security ecosystems. Collaboration with the Dedicated Client Care and Support leadership will be essential as you drive proactive service initiatives, manage escalations effectively, and deliver measurable value to our customers.Your Day at a Glance:Leadership & Team Management:Lead, mentor, and develop your team of TAMs focused on enterprise accounts.Ensure adherence to established standards and processes by all team members.Define, monitor, and enhance team KPIs for continuous improvement.Conduct regular 1:1 sessions, performance evaluations, and development plans while fostering internal mobility.Strategic Customer Ownership:Establish a clear governance model for each account, ensuring TAMs maintain robust customer relationships.Proactively engage in resolving major incidents and escalations while developing action plans to restore trust.SOW Governance & Delivery Excellence:Ensure TAM activities are in line with contractual SOWs regarding scope of services, hours, and deliverables.Set and enforce standards for scope interpretation and communication of exclusions.Collaborate with Sales, Legal, and Professional Services on SOW design for new enterprise agreements and renewals.Incident, SLA & Escalation Management:Own the escalation framework and ensure TAMs consistently apply it during critical incidents.Analyze major incidents with the team and drive corrective actions across Support, Operations, and Engineering.Adoption, Change Management & Value Realization:Ensure TAMs promote feature adoption, optimize workflows, and achieve measurable outcomes.Physical Security & Integration Focus:Guide your team on best practices for integrating Genetec solutions within customer ecosystems.Work closely with Product and Engineering to relay field insights back into product roadmaps and integration priorities.Cross-Functional Collaboration:Partner with dedicated client care and support teams to enhance service delivery.

Join Everlywell as a Senior Technical Implementation & Accounts Manager within our Clinical Operations team! In this pivotal role, you will lead the technical implementation of our innovative health testing solutions while managing key accounts to ensure our clients receive exceptional service and support.Your expertise will help bridge the gap between technical teams and healthcare providers, ensuring a seamless integration of our services. You will work closely with cross-functional teams to deliver top-notch solutions that meet the needs of our diverse clientele.

Join Mirantis as a Technical Account Manager specializing in OpenStack solutions. In this fully remote role, you will play a pivotal part in ensuring our customers' success by providing expert guidance and support in the deployment and management of OpenStack environments. You will collaborate closely with clients to address their technical needs and drive the adoption of our services.

About SonarSourceAt SonarSource, we are dedicated to enhancing code quality and security, ensuring that issues are addressed before they reach production. Our innovative solutions empower developers to boost their productivity through AI assistance and optimize their workflows. We analyze all code, whether it's authored by your internal team, generated by AI, or sourced from third parties, ensuring that applications are more secure, reliable, and maintainable. With a strong presence in the open-source community, our solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, more than 7 million developers and 400,000 organizations globally, including industry leaders like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile, rely on our expertise.We cultivate a culture of excellence, where our commitment to our products, our users, each other, and the open-source community drives us. We maintain high standards and accountability, fostering positivity, dedication, thoughtfulness, empathy, and passion in our daily operations.Our decision-making is intentional, transparent, and urgent, allowing us to move quickly while being highly effective and operationally efficient. We work as One Team to achieve our collective goals.At Sonar, CODE is not just an acronym; it represents our mindset and operational framework.

About Our Team The DoorDash Enterprise team plays a pivotal role in shaping the strategic vision, acquiring, and nurturing relationships with the largest restaurant chains across North America. This position is crucial for DoorDash's growth in every market we serve. About the Role As a Senior Associate in Enterprise Account Management, you will be instrumental in crafting growth strategies and overseeing daily operations for a diverse portfolio of brands. Your responsibilities will encompass data analysis, operational insights, and relationship management. You will report to the Manager of Enterprise Account Management within our US Restaurant team. With the reopening of our offices, this role is anticipated to be fully remote, allowing for a hybrid work model that balances in-office and remote work. Why You Should Be Excited About This Opportunity In this role, you'll have the chance to make a significant impact on our operations and engage with some of the largest names in the restaurant industry. Your analytical skills will drive our strategic initiatives, ensuring that both DoorDash and our partners achieve exceptional growth.

Role overview Braze, Inc. is seeking a Senior Account Manager for Enterprise Clients based in Austin. This position centers on supporting large organizations that rely on Braze's customer engagement platform. The main focus is building and maintaining strong, lasting relationships with enterprise customers. What you will do Manage and nurture partnerships with enterprise-level clients, ensuring their ongoing satisfaction and success Identify client needs and recommend solutions that align with their business objectives Offer strategic guidance to help clients maximize the value they receive from Braze products Support the implementation of the Braze platform to drive customer growth Maintain clear and consistent communication with client stakeholders Requirements Experience managing enterprise accounts, preferably within SaaS or customer engagement technology Strong communication skills and the ability to build relationships with diverse stakeholders Skill in understanding client goals and translating them into actionable plans

SEON Technologies develops fraud prevention and anti-money laundering tools that help companies worldwide reduce risk and streamline compliance. The platform analyzes over 900 real-time, first-party data signals, enabling clients to strengthen customer profiles, detect suspicious activity, and simplify compliance tasks from a single interface. SEON’s results include a 95% reduction in fraud and a 32x return on investment, with digital leaders such as Revolut, Wise, and Bilt among its partners. Role overview The Senior Accounting Manager shapes and scales SEON’s global finance operations. This position leads the global closing process, manages core accounting for the U.S. entity, and works closely with international teams to ensure consolidated reporting, compliance, and audit readiness. Based in Austin, this role supports both strategic planning and daily accounting operations. Main responsibilities Oversee global monthly and annual closing cycles Manage core accounting functions for the U.S. entity Collaborate with international finance teams for consolidated financial reporting Support compliance and audit preparation across all entities Promote and implement U.S. GAAP standards Develop and refine accounting policies and processes to support company growth Balance strategic initiatives with hands-on daily accounting tasks What helps people succeed here Proactive leadership and the ability to bring clarity to complex situations Comfort with ambiguity and change Strong collaboration skills with cross-functional and international teams Experience with U.S. GAAP and advanced accounting practices Reporting and collaboration This position reports directly to Finance leadership and regularly interacts with stakeholders across the company. Location and work model The role is based in Austin, Texas, with a hybrid schedule (1–2 days per week in the office). Collaboration with colleagues in Budapest and other locations is frequent.

Join BetterUp as a Senior Enterprise Account Manager, where you will play a pivotal role in driving our mission to make coaching accessible to all. In this position, you will leverage your expertise in account management to cultivate long-lasting relationships with enterprise clients, ensuring their success and satisfaction with our innovative coaching solutions.Your strategic approach will involve identifying growth opportunities, developing tailored solutions, and collaborating with cross-functional teams to enhance client engagement. This role is ideal for a passionate professional ready to make a significant impact in a dynamic and rapidly evolving environment.

Join the global leader in language services and technology! Are you passionate about helping international brands and organizations discover and implement solutions that enhance their communication, operations, and sales? If you thrive in a fast-paced, entrepreneurial, and innovative environment focused on integrity, we want to connect with you!TransPerfect was established to assist businesses worldwide in navigating the complexities of the global market. We have evolved into an industry leader by offering a comprehensive suite of language and business support services, from translation and subtitling to multicultural marketing and technology solutions.What makes you a fit for our team? We value individuals who are proactive, ready to dive in, and take charge. We provide robust career growth opportunities and extensive training on our services, technologies, and workflows. The ideal candidate will possess excellent communication and relationship-building skills, remain composed under pressure, and take full ownership of their responsibilities to ensure client success.Key Responsibilities:Identify and develop prospective clients through various strategies including online sourcing, trade shows, referrals, and professional directories.Engage and secure new clients through referrals, cold calling, networking, and participation in industry events.Expand business from existing clients by collaborating closely with senior leadership to enhance current relationships and upsell our diverse service offerings.Innovatively address challenges to refine our new business development strategies.Negotiate rates and deadlines with both prospective and current clients.Educate clients about our services, including pricing, turnaround times, and competitive insights.Coordinate with production teams to ensure the meticulous execution of projects, maintaining a strong attention to detail.

Join The Knot Worldwide as a Senior Account Executive and elevate your career in a dynamic and innovative environment. In this key role, you will be responsible for driving revenue growth by managing relationships with our valued clients, ensuring their success and satisfaction.Your expertise in account management and strategic planning will be instrumental in identifying new opportunities and delivering tailored solutions that meet client needs.

At CaptivateIQ, we are redefining how businesses approach sales performance management. Initially focused on transforming incentive compensation management, we are now expanding our offerings to tackle broader sales planning challenges. Our innovative solutions are trusted by leading industry players such as Netflix, Figma, and Stripe, and recognized by analysts like Forrester and G2. Backed by esteemed investors including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we provide the essential insights and flexibility to drive revenue performance for high-growth companies.We invite you to join our dynamic team of professionals dedicated to addressing some of the most intricate and significant challenges in sales performance management.About the PositionCaptivateIQ is in search of an accomplished Professional Services leader with robust expertise in accounting and compliance to spearhead our Accounting & Reporting delivery team. This team is responsible for the design, implementation, and maintenance of financial reporting frameworks across intricate incentive compensation systems, ensuring precision, audit readiness, and adherence to ASC 340, ASC 606, and IFRS 15 standards.This role transcends traditional project delivery; you will lead a specialized team of consultants and architects who merge accounting prowess with technical implementation skills. Your goal is to scale a premier reporting and compliance practice that integrates operational delivery with financial accuracy and strategic business impact.

Join Coupa Software as a Senior Account Director for the Enterprise segment, where you will play a crucial role in developing and managing relationships with high-value clients. In this position, you will leverage your expertise to drive growth and improve customer satisfaction. Your strategic mindset and exceptional leadership skills will help guide your team in executing innovative solutions that meet our clients' needs.

Join Smarter Technologies as a Senior Technical Denials Specialist, where you will play a pivotal role in analyzing and resolving complex technical denials. Your expertise will contribute to improving our processes and ensuring accurate claims management. You will collaborate with cross-functional teams to effectively address challenges and implement solutions that enhance operational efficiency.

Join Contentful as a Senior Technical Enablement Architect, where you will play a vital role in empowering our clients to leverage our content management system effectively. You will collaborate with cross-functional teams to design, implement, and optimize technical solutions that enhance user experience and drive customer success.

Join our innovative client, a Series-B funded company in the Ag-Tech sector, dedicated to solving complex challenges through cutting-edge technology including Computer Vision, Machine Learning, and Artificial Intelligence. We are looking for a Senior Product Manager to be a key player in our Austin office.