DLP Escalation Engineer

About ZscalerZscaler propels digital transformation, empowering our customers to achieve agility, efficiency, resilience, and security. As an AI-driven enterprise, we leverage the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation safeguards our customers from cyber threats and data loss by securely c…

Role Overview Zscaler is hiring an Escalation Engineer focused on Data Loss Prevention (DLP) in Bangalore. This role centers on protecting client data and responding to advanced technical challenges related to DLP. What You Will Do Investigate and resolve complex DLP incidents for clients Apply technical knowledge to troubleshoot issues around data security and compliance Deliver high-quality support to help clients safeguard sensitive information Location Bangalore, IND

Role Overview Zscaler is looking for an Escalation Engineer to join the Data Loss Prevention (DLP) team in Bangalore. This position focuses on supporting customers by tackling advanced technical challenges that impact data security. What You Will Do Investigate and resolve complex technical issues related to DLP products. Work closely with teams across the company to address escalated support cases. Contribute to the customer knowledge base by creating or updating technical articles. Help train and mentor junior engineers on troubleshooting and best practices.

Role Overview Zscaler is hiring an Escalation Engineer focused on Data Loss Prevention (DLP) in Bangalore. This role tackles advanced technical challenges and supports customers who rely on Zscaler’s DLP solutions to safeguard sensitive information. What You Will Do Investigate and resolve complex DLP-related technical issues escalated by customers or internal teams Work closely with engineering, product, and support teams to ensure effective implementation of DLP solutions Help customers maintain secure and reliable use of Zscaler products

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be more agile, efficient, and secure. As a leading AI-driven enterprise, we harness the world's most extensive security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation is designed to shield our customers from cyber threats and data breaches by securely connecting users, devices, and applications regardless of their location.At Zscaler, we prioritize impact over titles and foster a culture of trust built on results. We believe in the power of AI to amplify our contributions and thrive in a dynamic environment where intelligent systems are utilized to outpace evolving threats. Our commitment to transparency and constructive debate is central to our mission of generating the best ideas swiftly. We are dedicated to forming high-performing teams that achieve significant results with high quality.We value a strong sense of urgency paired with high accountability, ensuring you are empowered to deliver your best work and realize your potential. If you are motivated by purpose, excel at tackling complex problems, and aspire to be part of a team that secures the AI era, we welcome you to bring your skills to Zscaler and help shape the future of cybersecurity.We are seeking an Escalation Engineer to join our team in a hybrid work model based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest tier of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical issues escalated from Level I and Level II support engineers.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to operate with improved agility, efficiency, resilience, and security. As a pioneering AI-driven enterprise, we continually innovate, utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications wherever they are.At Zscaler, the impact of your role is more significant than your title. We prioritize results over mere activity and value innovators who harness AI to amplify their contributions. We thrive in an environment that leverages intelligent systems to stay ahead of emerging threats. Our culture emphasizes transparency and encourages constructive, honest discussions to reach the best solutions swiftly. We assemble high-performing teams that make a rapid and substantial impact, focusing on customer obsession, collaboration, ownership, and accountability.We appreciate individuals who demonstrate high-impact performance, a sense of urgency, and are empowered to deliver their best work while maximizing their potential. If you are motivated by purpose, excel at tackling complex challenges, and want to contribute to securing the AI era, we invite you to bring your expertise to Zscaler and help shape the future of cybersecurity.RoleWe are seeking an Escalation Engineer to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will deliver exceptional post-sales technical support to internal Level I & Level II Support Engineers and provide direct assistance to customers and partners with escalated issues within an escalation team. This role also involves collaborating closely with Operations and Engineering to address bugs and requests with all necessary diagnostic information.

Join us in the exhilarating realm of technology as we fundamentally transform the data storage landscape. At Pure Storage, we encourage innovative thinking, foster personal growth, and collaborate with the brightest minds in the industry.Be part of groundbreaking work that makes a real difference in the world. If you are eager to explore limitless possibilities and make your mark, we invite you to apply.THE ROLEAs a member of the Portworx by Pure Storage team, recognized as a Gartner Cool Vendor, you will be instrumental in enabling stateful containers in production. Our technology integrates a distributed storage platform with container schedulers like Kubernetes, Mesosphere, Rancher, Nomad, and Docker Swarm, catering to a diverse client base from Global 2000 companies to innovative cloud-native startups operating across both on-premises and public cloud environments.WHAT YOU'LL DOThis senior technical position within the Technical Services COE team requires you to tackle the most complex customer challenges, acting as the final support tier before escalation to the development team. You will provide technical expertise and troubleshooting support to Technical Service Engineers (TSEs) in resolving intricate cases. In instances where issues persist or necessitate code fixes, you will effectively liaise with development resources to identify root causes and present your findings to TSEs and customers to ensure prompt and high-quality resolutions. Your primary objective will be to minimize escalations to the Development team while identifying opportunities for improvement to prevent future escalations.This role is perfect for a support professional with excellent interpersonal skills who thrives in a dynamic, high-performance, and entrepreneurial environment. We seek someone who embraces the unpredictable nature of daily tasks in a rapidly expanding business.Provide technical expertise across all phases of the Portworx case management process for field issues.Conduct initial code reviews and analysis of current issues.Resolve escalated service requests while ensuring high levels of service engagement, communication, and composure.Collaborate with customers and cross-functional teams to troubleshoot and resolve escalated issues.Act as the intermediary between Technical Services and Engineering teams.Proactively identify and address systemic issues in the field.Mentor and coach TSEs and cross-functional team members.

About ZscalerZscaler stands at the forefront of zero trust security, recognized globally as a leader in this field. The largest enterprises, critical infrastructure providers, and government entities depend on Zscaler to safeguard users, branches, applications, data, and devices while advancing digital transformation efforts. With over 160 data centers worldwide, the Zscaler Zero Trust Exchange platform, coupled with cutting-edge AI, effectively neutralizes billions of cyber threats and policy breaches daily, fostering productivity improvements for modern organizations by minimizing costs and complexity.At Zscaler, we prioritize impact over titles and build trust through results. We value transparency and encourage constructive, honest discussions—our focus is on swiftly arriving at the best ideas. We cultivate high-performing teams capable of making significant impacts rapidly and with exceptional quality. To achieve this, we are nurturing a culture of execution centered on customer obsession, collaboration, ownership, and accountability.We advocate an “AI Forward, People First” philosophy designed to accelerate innovation and empower our workforce to reach their full potential. If you are motivated by purpose, excel at solving complex problems, and aspire to make a positive global impact, we invite you to join Zscaler to help shape the future of cybersecurity.RoleWe are seeking an Escalation Engineer to become a part of our team in a hybrid work environment in Bangalore, reporting directly to the Sr. Manager of Customer Support. The Escalation Engineer will deliver exceptional post-sales technical assistance to internal Level I & Level II Support Engineers and provide direct support to customers and partners for escalated issues as a member of the escalation team. This role will also involve collaboration with Operations and Engineering to document bugs and requests, including all necessary diagnostic information.What You’ll Do (Role Expectations)Engage with customers regarding escalated support issues or critical situations, participating in a 24x7 Support Operation and on-call rotation.Collaborate with Engineering to assist customers in testing or troubleshooting processes.Reproduce customer issues to validate problems and offer feedback to Engineering and Operations teams.Document incident resolutions not covered in our knowledge base in our online technical support database.Understand product direction and customer use cases, providing insights on product and service improvements.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be agile, efficient, resilient, and secure. As an AI-driven enterprise, we continually innovate, tapping into the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology shields our customers against cyber threats and data breaches by securely connecting users, devices, and applications, regardless of their location.At Zscaler, we prioritize impact over titles and build trust through results. We seek innovators who harness the power of AI to amplify their contributions and thrive in a dynamic environment where intelligent systems are used to stay ahead of emerging threats. We believe in transparency and value constructive, honest discussions—our aim is to reach the best solutions quickly. We cultivate high-performing teams that can create meaningful impacts efficiently and with excellence. To achieve this, we foster a culture of execution centered around customer obsession, collaboration, ownership, and accountability.If you are driven by purpose, enjoy tackling complex challenges, and aspire to join a team that is shaping the future of cybersecurity in the AI era, we welcome you to bring your talents to Zscaler.RoleWe are seeking a skilled Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for addressing the most intricate and critical issues escalated from Level I and Level II support engineers.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be more agile, efficient, resilient, and secure. As a leading AI-driven enterprise, we continuously innovate by utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This groundbreaking approach safeguards our clients from cyber threats and data breaches by securely connecting users, devices, and applications regardless of their location.At Zscaler, the impact of your role takes precedence over your title. We prioritize trust based on results and advocate for innovation. We are eager to welcome individuals who harness AI to extend their influence and thrive in a dynamic environment where intelligent systems keep us ahead of advancing threats. We believe in transparency and value constructive and honest debate, focusing on swiftly arriving at the best solutions. Our high-performing teams are built to make meaningful contributions quickly and with excellence, fostering a culture centered around customer obsession, collaboration, ownership, and accountability.We cherish high-impact accountability with a sense of urgency, empowering you to perform at your best and reach your potential. If you're passionate about purpose, enjoy tackling complex challenges, and wish to be part of a team dedicated to securing the AI era, we invite you to bring your talents to Zscaler and influence the future of cybersecurity.RoleWe are seeking a knowledgeable Escalation Engineer to enhance our Customer Success team. This role is hybrid and based in Bangalore, reporting to the Escalation Manager. Our Customer Success Strategy & Operations team utilizes valuable data and market insights to ensure our customers thrive and derive value. You'll play a vital role in addressing challenges faced by our client-facing teams, enhancing Zscaler's efficiency in fulfilling our customers' needs.What you’ll do (Role Expectations)Take ownership of and resolve the highest-severity technical escalations through comprehensive analysis, ensuring swift resolutions while managing the on-call rotation for critical issues.Troubleshoot and resolve intricate issues across Zscaler cloud security services, ensuring seamless operations for our customers.

Role overview The Escalation Engineer for ZIA and ZPA at Zscaler plays a key part in resolving advanced technical issues and supporting customers facing complex challenges. This position is part of the teams located in Bangalore and Mohali. Main responsibilities Investigate and resolve technical problems related to ZIA and ZPA products. Offer expert guidance to both customers and internal teams when issues arise. Work closely with other groups to strengthen product quality and refine support processes. Address customer concerns thoroughly and ensure efficient resolution of escalated cases. Location This position is based in Bangalore or Mohali, India.

Role Overview Veolia Environnement S.A. is hiring a Lead Engineer for the Application Governance and Escalation Support team in Bangalore. This role oversees application governance processes, maintains compliance, and handles advanced support for escalated technical issues. Main Responsibilities Oversee and improve application governance processes Ensure compliance with internal standards and policies Provide expert support for escalated application issues Work with cross-functional teams to boost application performance Contribute to continuous improvement initiatives Collaboration This position works closely with technical and business teams to address challenges and implement solutions that improve reliability and efficiency.

Role Overview Zscaler is seeking an Escalation Engineer focused on Data Loss Prevention (DLP) to join the team in Bangalore. This role handles the most challenging technical issues that reach the highest level of support. The position works closely with product teams to improve DLP solutions and maintain a high standard of customer satisfaction. What You Will Do Investigate and resolve complex technical problems related to Data Loss Prevention. Act as the final escalation point for critical customer issues. Collaborate with product teams to identify areas for improvement in DLP offerings. Contribute technical insights that help shape future product enhancements. Impact This position plays a key role in maintaining service quality and strengthening the customer experience by ensuring that the toughest technical challenges are addressed with care and expertise.

At Black Duck Software, Inc., we empower organizations to develop secure and high-quality software efficiently. As a leader in application security solutions, we offer SAST, SCA, and DAST tools that allow teams to swiftly identify and rectify vulnerabilities and defects in both proprietary code and open-source components. Our unique combination of cutting-edge tools, expert services, and deep industry knowledge ensures that your organization can achieve maximum security and quality throughout the DevSecOps process and the software development lifecycle.As an Escalation Manager, you will play a pivotal role in addressing and resolving high-impact, complex issues that exceed standard support protocols. You will serve as the key liaison among customers, support teams, engineering, product management, and executive leadership.In the context of application security, you will ensure prompt resolution of issues concerning vulnerability detection, scanning, CI/CD integrations, and security workflows, while safeguarding customer trust, minimizing business disruption, and fostering continuous improvement across the organization.

Join Zscaler as a Product Support Engineer III specializing in Data Loss Prevention (DLP). In this role, you will be at the forefront of providing technical support to our customers, ensuring they maximize the value of our innovative cloud security solutions. As a key member of our support team, you will troubleshoot complex issues, collaborate with product engineering teams, and deliver exceptional service to clients around the globe.

ABOUT THE TEAM The Production Engineering team at Rubrik plays a crucial role in ensuring the availability and reliability of mission-critical platforms across expansive, multi-cloud environments. We serve as the cornerstone of operational excellence, managing incident responses, outages, observability, and continuous enhancement. Our team collaborates closely with Site Reliability Engineering (SRE) and Engineering units to proactively identify risks, minimize operational toil, mitigate outages, and construct resilient systems. We thrive in complex, high-pressure situations, utilizing sound technical judgment while relentlessly improving through learning, ownership, and accountability. ABOUT THE ROLE As a Senior Engineering Manager for Production Engineering, you will lead and nurture a high-impact team responsible for sustaining highly available, business-critical services. You will drive the technical roadmap, strategy, and execution while acting as a senior escalation point during significant incidents. Your role involves setting a compelling vision for the team, coaching engineers to handle high-pressure scenarios confidently. This position demands strong technical expertise, decisive decision-making skills, and the capability to collaborate across teams to enhance system reliability and operational maturity. What You’ll Do Lead the Production Engineering team, supporting critical infrastructure and services across multi-cloud environments, aligning with EST timezone (4:00 PM – 1:00 AM IST). Own the operational excellence for production environments by establishing robust processes, standards, and accountability for availability and reliability. Promote a metrics-driven culture focused on continuous improvement, driving initiatives to enhance operational KPIs such as MTTA/MTTR. Encourage a strong collaborative mindset by working closely with leadership to align operational priorities with business objectives and reliability targets. Develop team members through coaching, mentoring, and career advancement, empowering senior contributors to achieve maximum impact. Plan and manage on-call rotations, escalation protocols, and resource availability to guarantee sustainable support for mission-critical systems. Implement strong execution rigor through sprint planning, prioritization, and accountability, holding teams to elevated standards of delivery and performance. Experience You’ll Need A passionate leader dedicated to building technically proficient teams, with over 12 years of experience in Software Development Engineering.

Join Cision as a Director of Engineering, where you will lead our engineering teams in developing innovative solutions that empower our clients. In this pivotal role, you will be responsible for overseeing engineering projects, driving technical excellence, and fostering a collaborative environment for your teams.

About the Role:Production EngineerThe Production Engineer at Rubrik is essential for achieving operational excellence. This position involves managing alerts, addressing outages, and leading incident resolution as an Incident Manager. The ideal candidate will possess hands-on experience in maintaining highly available critical services across multi-cloud environments while continuously enhancing processes through automation and intelligent monitoring.What You’ll Do:Become a vital part of a 24/7 Production Operations team dedicated to managing and supporting critical infrastructure and services in multi-cloud environments.Supervise staging and production environments to ensure optimal uptime and reliability.Implement and uphold comprehensive observability solutions for real-time monitoring, alerting, and metrics collection.Lead incident management initiatives by promptly responding to alerts and outages, coordinating teams for timely resolutions.Investigate recurring incidents to identify root causes, minimize toil, and enhance system resilience.Design and develop automation tools to proactively detect, triage, and remediate production issues.Maintain and update runbooks to facilitate incident response and address recurring issues.Exhibit strong decision-making skills under pressure, effectively managing critical situations with urgency and composure.

Join Aerospike as a Senior Software Engineer in our Client Engineering team, where you will play a critical role in designing and enhancing our high-performance database solutions. You will collaborate with cross-functional teams to develop innovative features, optimize performance, and ensure the scalability of our database technology.

Lead Quality EngineerAs a Lead Quality Engineer at Brillio, you will spearhead our quality assurance initiatives, ensuring that our AI and data engineering solutions meet the highest standards. You will lead a team of quality professionals, driving best practices in testing methodologies and fostering a culture of continuous improvement. Your expertise will be essential in developing automated testing frameworks and collaborating closely with cross-functional teams to deliver exceptional products that exceed client expectations.