Product Support Engineer at Singular | India

About the RoleAt Singular, we are at the forefront of marketing measurement, empowering over 1,000 global brands such as Apple, Microsoft, Uber, and Nike. For three consecutive years, we have been recognized as the #1 Marketing Measurement Platform (MMP) by G2. Our platform provides marketers with the tools to make informed user acquisition decisions and eva…

Join us in transforming the way the world connects!If you feel you don't meet all the criteria listed below but are still passionate about the role, we encourage you to apply. We recognize that candidates may excel in various areas and have diverse skills.About the Position:As a Senior Technical Support Engineer at our dynamic startup, you'll be part of the Technical Support Engineering (TSE) team. This team plays a vital role in assisting Kong's customers to address intricate technical challenges in both production and pre-production settings.You will collaborate with your colleagues and our customers to support cutting-edge technologies that tackle real-world problems. Providing constructive feedback and insights to our Product and Engineering teams will be crucial as you voice our customers' needs. Your contribution will be significant, and you will have a tangible impact on customer satisfaction and relationships with Kong.This role requires availability from 4 PM to 1 AM (India Time) to align with the EST shift.Key Responsibilities:Work alongside top-tier developers globally to implement Kong's API Gateway and ServiceMesh solutions.Lead the resolution of complex technical issues, collaborating closely with customers during live troubleshooting sessions via calls and emails in an enterprise environment.Develop comprehensive knowledge articles to enhance our documentation and assist customers in understanding product functionalities.Engage with engineering and product teams by offering real-time feedback on product performance and customer requirements.Coordinate with other customer-oriented teams, including Education, Technical Account Managers, Customer Success Managers, and Professional Services, to resolve customer concerns.Contribute to innovation within the support team and across the company by seeking improved methodologies, tools, and service delivery standards for our global clientele.Provide technical guidance to team members and engage in various ad-hoc projects.Qualifications:You possess a strong desire to learn and grow, with a proactive approach to technical challenges.Experience in a related technical support role or a strong background in software development.Excellent communication and interpersonal skills.

As a Product Support Engineer III at Zscaler, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical support for our innovative security solutions. You will troubleshoot complex issues, collaborate with cross-functional teams, and work directly with customers to resolve their queries efficiently.Your responsibilities will include analyzing customer problems, developing solutions, and documenting processes. You will leverage your expertise to improve product functionality and contribute to the overall enhancement of our services.

Zscaler is seeking a Senior Product Manager in Bangalore to guide product strategy for its security solutions. This position centers on shaping the product vision and ensuring that new releases align with customer needs. Role overview The Senior Product Manager partners with teams across engineering, design, and business functions. Responsibilities include gathering and prioritizing product requirements, as well as coordinating efforts to deliver successful launches. What you will do Lead product strategy and help define the direction for Zscaler’s security offerings Work closely with cross-functional teams to translate vision into actionable plans Collect and prioritize requirements to ensure products address market and customer needs Oversee product launches from planning through execution Location This role is based in Bangalore, India.

Role Overview JumpCloud is hiring a Staff Product Manager focused on Single Sign-On (SSO) solutions. This remote position is based in India, including Bangalore. The role centers on leading the development and improvement of SSO products, with an emphasis on seamless integration and a strong user experience. What You Will Do Guide the product vision, strategy, and roadmap for SSO offerings Work closely with engineering, design, and other teams to deliver product initiatives from idea through launch Enhance and expand SSO capabilities to support secure, efficient user access management Impact This role shapes the future of identity management at JumpCloud. The work supports organizations in managing user access securely and simply. Location This is a remote opportunity in India. Candidates in Bangalore and across the country are welcome.

Role Overview JumpCloud is hiring a Senior Product Manager focused on Android. This remote position is based in India, with a preference for candidates in Bangalore. What You Will Do Lead product strategy for Android applications Work closely with engineering, design, and other teams to deliver improvements Shape user experience for a global audience Ensure Android products address a wide range of user needs About JumpCloud JumpCloud builds tools for secure access and identity management, serving customers worldwide.

Join Zscaler as a Product Support Engineer III specializing in Data Loss Prevention (DLP). In this role, you will be at the forefront of providing technical support to our customers, ensuring they maximize the value of our innovative cloud security solutions. As a key member of our support team, you will troubleshoot complex issues, collaborate with product engineering teams, and deliver exceptional service to clients around the globe.

Join Our Team at AirwallexAt Airwallex, we are revolutionizing the way global businesses manage their finances. With our cutting-edge payments and financial platform, we serve over 200,000 companies worldwide, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN. Our integrated solutions streamline everything from business accounts to treasury management, allowing our clients to thrive on a global scale.Founded in Melbourne, our team consists of over 2,000 talented individuals who are passionate about technology and innovation. With a valuation of $8 billion and support from leading investors such as T. Rowe Price, Visa, and Sequoia, we are at the forefront of financial technology. If you are eager to tackle challenging projects and make a significant impact in your career, we want you to be part of our journey.What We Look ForWe seek individuals who are proactive builders with a founder-like mindset, driven by our mission and operating principles. You should possess strong expertise in your field and demonstrate quick decision-making skills underpinned by curiosity and good judgment. A collaborative spirit is essential as you transform innovative ideas into practical solutions. You will be empowered to leverage AI tools to enhance your efficiency and problem-solving capabilities in a dynamic environment.As part of our committed IT Operations team, your role will be pivotal in providing essential support to our employees, ensuring a seamless technology experience across our global offices. If you are ready to take on complex challenges and contribute to the future of banking, we encourage you to apply.

At Coram AI, we are revolutionizing video security for today's world. Our cutting-edge cloud-native platform leverages computer vision and artificial intelligence to empower businesses to enhance safety, make informed decisions, and accelerate their operations. From real-time alerts to effortless clip sharing and comprehensive multi-site visibility, we are setting new standards in security.Join our dynamic, fast-paced team that prioritizes transparency, skillful execution, and impactful contributions. Here, every team member's voice is valued, and everyone contributes to shaping how AI enhances safety and connectivity in our world.Meet the TeamOur team at Coram AI is comprised of seasoned entrepreneurs and technology innovators with over a decade of experience building autonomous vehicles at prestigious institutions such as Stanford University, Oxford University, Zoox, and Lyft. Having successfully founded and exited various tech companies, they have embarked on this new venture with Coram AI.The Role & RequirementsWe are on the lookout for a dedicated Technical Support Engineer to become an integral part of our Bangalore team. In this role, you will act as a vital link between our customers and our product, diagnosing issues, analyzing systems and metrics, and ensuring that our clients receive prompt, insightful solutions. Additionally, you will contribute to our continuous improvement by documenting solutions and automating responses to recurring challenges.In this role, you will:Diagnose and resolve customer issues by analyzing logs, querying APIs, and utilizing monitoring tools such as GrafanaMaintain clear communication with customers throughout the resolution process, ensuring they remain informed and reassuredDevelop and maintain documentation for critical and recurring issuesIdentify trends and create automation or solutions to prevent recurring issuesCollaborate with engineering teams to escalate complex bugs and advocate for customer needsAssist in enhancing support processes and toolsYou would be an excellent fit if you have:2+ years of experience in technical support or a related customer-facing technical roleProficiency in debugging issues using APIs, logs, and observability toolsStrong ability to produce clear documentation and runbooksExperience with scripting or automation tools to enhance efficiency

Bosch Rexroth India is seeking an Engineering Application Engineer / Executive in Bangalore. This role centers on developing engineering applications and solutions tailored to customer requirements. Role overview Work closely with cross-functional teams to deliver engineering projects from concept through implementation. Apply technical knowledge and problem-solving skills to address real-world challenges and ensure project goals are met. Key responsibilities Develop engineering applications that align with customer needs Support the execution and implementation of engineering projects Collaborate with colleagues from various departments to achieve project success Requirements Technical expertise in engineering disciplines Strong problem-solving abilities Experience working in collaborative, team-based settings

As a Product Support Manager at cube, you will play a pivotal role in ensuring our customers receive exceptional support and service. You will lead a team of dedicated support specialists, providing guidance and training to enhance their skills and effectiveness. Your primary goal will be to ensure the successful adoption and use of our products by our clients, resolving issues, and delivering solutions that exceed expectations.

About JumpCloud JumpCloud® offers a unified open directory platform designed to make it easier for organizations to manage identities, devices, and access. The platform supports IT teams and Managed Service Providers (MSPs) in maintaining secure environments, no matter where people work. With JumpCloud, Windows, Apple, Linux, and Android devices can all be managed from a single place. Role Overview: Staff Software Engineer, ISPM JumpCloud is hiring a Staff Software Engineer focused on ISPM. This remote position is based in Bangalore, India.

Founding Frontend EngineerLocation: Bangalore [WeWork Embassy Tech Village] (No Remote/Hybrid options available)ABOUT OODLE.AIOodle is on a mission to revolutionize observability! Our platform (oodle.ai) empowers development and SRE teams to manage ten times more data at a fraction of the cost. We are transforming the observability landscape much like Snowflake transformed data warehousing, by creating a cohesive experience across logs, metrics, and traces. Backed by leading venture capitalists in the Observability and Infra/AI sectors, we value diverse teams and a variety of perspectives.Our founders are seasoned entrepreneurs with backgrounds in Rubrik, AWS, and Y Combinator. They have firsthand experience with the challenges of observability, having worked extensively as buyers and builders in this space. Our team has successfully launched renowned products, including the Rubrik Security Cloud, AWS S3, and DynamoDB. We not only understand startup dynamics but also how to scale them effectively.ABOUT THE ROLEAs a Founding Frontend Engineer at Oodle, you will collaborate directly with our founders, backend engineers, and a talented designer using tools like Figma, TypeScript, GraphQL, Material UI, and React. You will play a pivotal role in shaping the user experience.In this role, you will:Transform a significant market through exceptional user experiences and deep insights. Be part of an innovative product akin to Snowflake, Rubrik, DataBricks, and Confluent.Design and implement efficient, reusable frontend systems that...

Join Almabase as a Senior Software Engineer and play a pivotal role in building innovative software solutions that enhance community engagement.You will collaborate with cross-functional teams to design, develop, and maintain high-quality software applications while implementing best practices in coding, testing, and deployment.We value creativity and a problem-solving mindset, and we are looking for someone who is passionate about coding and software development.

Role Overview JumpCloud is hiring a Senior Software Engineer for the ISPM team. This position is fully remote within India, including Bangalore. About JumpCloud JumpCloud® delivers an open directory platform designed to make identity, device, and access management easier and more secure. The platform supports IT teams and Managed Service Providers (MSPs) in managing users and devices, across Windows, Apple, Linux, and Android, from one interface. The goal: help organizations keep their users productive and secure, wherever they work.

About Axi Axi, established in Sydney in 2007, has evolved from a modest two-person startup into a leading global brokerage, serving tens of thousands of clients across over 100 countries. We provide a multi-asset trading platform that empowers clients of all experience levels to realize their trading and investment aspirations in the dynamic landscape of global financial markets. Our remarkable journey is fueled by our superior product offerings, innovative trading technology, and award-winning customer service, all backed by a dedicated team collaborating worldwide. We invite you to join us and become part of this incredible story! Axi takes pride in its strong reputation for integrity, operating under stringent financial regulations in various regions worldwide, including ASIC, FCA, DFSA, FMA, and CySec. Join Axi and Make an Impact! As a member of the Performance & Reliability team, you will collaborate closely with domain PODs, SRE, and Architecture to set and uphold performance benchmarks, identify bottlenecks, and drive ongoing optimization across services, APIs, and client applications. You will advocate for performance excellence, guiding teams to design faster systems from the ground up.

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.About JumpCloud®JumpCloud® is an innovative AI-driven IT management platform tailored to meet the needs of the modern workforce. By integrating identity, device, and access management, JumpCloud empowers organizations to streamline their IT operations. Our solution not only simplifies complex IT environments but also transforms AI risks into strategic advantages, ensuring secure and efficient resource access for users and autonomous AI agents alike. Join JumpCloud for Intelligent, Secure IT Solutions.Your Role:As a Staff Software Engineer (DevOps) within our Infrastructure team, you will play a pivotal role in shaping the future of our Kubernetes-based platform. This position is designed for a technical leader who is ready to spearhead a significant infrastructure initiative and amplify the capabilities of our engineering team.You will be responsible for the technical strategy and implementation of essential infrastructure systems that support all JumpCloud services, including EKS cluster lifecycle management, infrastructure-as-code, GitOps delivery pipelines, observability practices, and multi-region networking. Collaboration with Data Platform and application engineering teams will be key to your success.

Join Bosch Rexroth India as a Field Service Engineer/Executive, where you will play a pivotal role in delivering exceptional service solutions to our esteemed clients. You will be responsible for troubleshooting, maintaining, and optimizing our state-of-the-art equipment, ensuring high standards of quality and efficiency. Collaborate closely with cross-functional teams to enhance customer satisfaction and support our mission of innovation and excellence.

Join Karat as a Senior Software Engineer and play a pivotal role in shaping the future of technical hiring through innovative technology solutions. In this fully remote position, you'll work collaboratively with a talented team to design, develop, and maintain complex software applications that enhance our platform's capabilities.

Join our innovative team at Karat as a Software Engineer (SWE3). In this fully remote role, you will collaborate with a diverse group of professionals to design and implement cutting-edge software solutions. We are looking for a passionate engineer who thrives in a dynamic environment and is eager to contribute to the development of high-quality software products.