Escalation Engineer - Data Loss Prevention

Role Overview Zscaler is seeking an Escalation Engineer focused on Data Loss Prevention (DLP) to join the team in Bangalore. This role handles the most challenging technical issues that reach the highest level of support. The position works closely with product teams to improve DLP solutions and maintain a high standard of customer satisfaction. What You Wil…

Role Overview Zscaler is hiring an Escalation Engineer focused on Data Loss Prevention (DLP) in Bangalore. This role tackles advanced technical challenges and supports customers who rely on Zscaler’s DLP solutions to safeguard sensitive information. What You Will Do Investigate and resolve complex DLP-related technical issues escalated by customers or internal teams Work closely with engineering, product, and support teams to ensure effective implementation of DLP solutions Help customers maintain secure and reliable use of Zscaler products

Role Overview Zscaler is hiring an Escalation Engineer focused on Data Loss Prevention (DLP) in Bangalore. This role centers on protecting client data and responding to advanced technical challenges related to DLP. What You Will Do Investigate and resolve complex DLP incidents for clients Apply technical knowledge to troubleshoot issues around data security and compliance Deliver high-quality support to help clients safeguard sensitive information Location Bangalore, IND

Role Overview Zscaler is looking for an Escalation Engineer to join the Data Loss Prevention (DLP) team in Bangalore. This position focuses on supporting customers by tackling advanced technical challenges that impact data security. What You Will Do Investigate and resolve complex technical issues related to DLP products. Work closely with teams across the company to address escalated support cases. Contribute to the customer knowledge base by creating or updating technical articles. Help train and mentor junior engineers on troubleshooting and best practices.

Join Zscaler as a Product Support Engineer III specializing in Data Loss Prevention (DLP). In this role, you will be at the forefront of providing technical support to our customers, ensuring they maximize the value of our innovative cloud security solutions. As a key member of our support team, you will troubleshoot complex issues, collaborate with product engineering teams, and deliver exceptional service to clients around the globe.

As a Product Support Engineer III at Zscaler, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical support for our innovative security solutions. You will troubleshoot complex issues, collaborate with cross-functional teams, and work directly with customers to resolve their queries efficiently.Your responsibilities will include analyzing customer problems, developing solutions, and documenting processes. You will leverage your expertise to improve product functionality and contribute to the overall enhancement of our services.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be more agile, efficient, resilient, and secure. As a leading AI-driven enterprise, we leverage one of the world's largest security data lakes to fuel our cloud-native Zero Trust Exchange platform. This innovation safeguards our customers against cyber threats and data breaches by ensuring secure connections for users, devices, and applications from any location.At Zscaler, we prioritize impact over titles, fostering an environment where trust is built on tangible results. We seek innovators who harness AI to magnify their contributions and thrive in a setting that leverages intelligent systems to stay ahead of emerging threats. We embrace transparency and value constructive, honest discussions—our focus is on rapidly generating the best ideas. Our high-performing teams are designed for quick, quality impact. To achieve this, we cultivate a culture centered on customer obsession, collaboration, ownership, and accountability.We appreciate high-impact, high-accountability efforts with a sense of urgency, allowing you to perform at your best and realize your full potential. If you are driven by purpose, enjoy solving complex problems, and want to be part of a team that secures the AI era, we welcome you to bring your talents to Zscaler and help shape the future of cybersecurity.We are seeking a Senior Product Support Engineer to join our team in a hybrid role based in Bangalore. You will report directly to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for resolving the most intricate and critical issues escalated from Level I and Level II support engineers.Role ExpectationsDeliver second-line phone/email consultation to independently troubleshoot complex security/network issues.Collaborate with Engineering teams to assist customers with testing or troubleshooting.Reproduce customer issues to confirm problems and provide feedback to Engineering and Operations teams.Document incident resolutions in our technical support online database for issues not covered in our knowledge base.Understand product direction and customer use cases, providing input on product and code changes throughout the product lifecycle.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to operate with greater agility, efficiency, resilience, and security. As an AI-driven enterprise, we continuously innovate by utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications, irrespective of their location.At Zscaler, your impact in your role takes precedence over titles, and we cultivate trust through tangible results. We prioritize significant contributions over mere activities. We are on the lookout for innovators who harness AI to magnify their impact and flourish in an environment that leverages intelligent systems to stay ahead of shifting threats. Our culture promotes transparency and encourages constructive, honest discussions—aiming to reach the best ideas more swiftly. We assemble high-performing teams capable of making rapid and high-quality impacts. Hence, we are nurturing a culture of execution that revolves around customer obsession, collaboration, ownership, and accountability.We value high-impact and high-accountability approaches, coupled with a sense of urgency that enables you to perform at your best and realize your potential. If you are driven by purpose, excel at deciphering complex challenges, and aspire to join a team that is pivotal in securing the AI era, we encourage you to bring your talents to Zscaler and help shape the future of cybersecurity.We are currently seeking a Designated Support Engineer III to join our team in a hybrid format based in Bangalore or Mohali, reporting to the Manager of Global Focal Support within our Support department. You will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You’ll Do (Role Expectations)Provide second-line phone/email consultation to independently troubleshoot complex security/network issues.Collaborate with Engineering to assist customers in testing or troubleshooting.Reproduce customer issues to validate problems and provide feedback to Engineering and Operations teams.Create entries in our technical support online database to document any incident resolution that is not available in our knowledge base.Gain a thorough understanding of product direction and customer use-cases, providing input on product and code changes throughout the product lifecycle.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be agile, efficient, resilient, and secure. As a pioneering AI-driven enterprise, we continually innovate by harnessing the power of the world’s largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications across all locations.At Zscaler, we prioritize impact over title, fostering a culture of trust built on results. We encourage innovators who leverage AI to maximize their effectiveness, thriving in an environment that uses intelligent systems to stay ahead of evolving security challenges. We embrace transparency and value constructive, honest debate to reach the best solutions swiftly. Our high-performing teams are dedicated to making a significant impact quickly and with excellence. We cultivate a culture focused on customer obsession, collaboration, ownership, and accountability.If you are driven by a sense of purpose, excel at solving intricate problems, and wish to contribute to securing the AI era, we invite you to join Zscaler and help shape the future of cybersecurity.We are seeking a Senior Designated Support Engineer III to join our team in a hybrid model based in Bangalore or Mohali, reporting to the Manager of Global Focal Support in our Support department. In this role, you will provide the highest level of technical support within the TAC, resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You Will Do (Role Expectations)Deliver second-line phone/email consultation to independently troubleshoot complex security and networking issues.Collaborate with Engineering to assist customers with testing and troubleshooting needs.Replicate customer issues to validate problems and provide feedback to Engineering and Operations teams.Document incident resolutions in our technical support database, ensuring accurate records for issues not covered in our knowledge base.Understand product direction and customer use cases, contributing insights on product and code modifications throughout the product lifecycle.

About the RoleAt Singular, we are at the forefront of marketing measurement, empowering over 1,000 global brands such as Apple, Microsoft, Uber, and Nike. For three consecutive years, we have been recognized as the #1 Marketing Measurement Platform (MMP) by G2. Our platform provides marketers with the tools to make informed user acquisition decisions and evaluate the effectiveness of every advertising dollar through comprehensive marketing analytics, advanced cross-device attribution, and robust ad fraud prevention. We are also integrating cutting-edge technologies, including partnerships with AI solutions like ChatGPT, to deliver real-time insights that enhance marketing strategies.With teams operating in 12 countries and a workforce spread across 65 cities globally, including New York City, London, and Bangalore, Singular has successfully raised $100 million from top-tier investors like Norwest Venture Partners and General Catalyst.As we continue to scale, we are looking for driven, innovative, and creative individuals to join our team and help us lead the marketing measurement industry. We are currently seeking a Product Support Engineer in our India support team. This role is perfect for individuals who are passionate about technology, problem-solving, and enhancing the customer experience. In this position, you will closely collaborate with customers and internal teams to troubleshoot issues, guide product usage, and ensure a smooth customer journey.What You’ll DoDeliver prompt and effective technical support to Singular’s customers and partners.Diagnose and resolve complex product issues involving mobile SDKs, APIs, and dashboards.Collaborate with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when necessary.Develop expertise in Singular’s product offerings and the AdTech/mobile marketing landscape.Assist in creating internal documentation, FAQs, and knowledge base articles.Serve as a customer advocate by providing feedback to product and engineering teams.What You’ll Need2–5 years of experience in product or technical support, ideally within a SaaS, AdTech, or mobile environment.Strong problem-solving abilities and a customer-centric mindset.Excellent communication skills, both verbal and written.Ability to work collaboratively in a team-oriented environment.

About Our TeamWelcome to the Data Science team at Meesho, where we tackle the toughest challenges head-on, much like the Avengers of the digital world! We thrive on creating intelligent systems tailored for millions of users across various product categories. Our adventure is just beginning, and we are excited to shape the future of commerce in Bharat.Our daily endeavors involve critical tasks such as fraud detection, inventory optimization, and enhancing our platform's vernacularization.As a Senior Data Scientist, you will embark on a journey through uncharted territories, discovering innovative solutions that enrich the user experience. You will confront intriguing challenges and tackle unique customer problems in an emerging market.But that's not all! We believe in maintaining a balanced personal and professional life. When we’re not immersed in data, you might catch us singing “Summer of 69” at a karaoke bar or debating the best Spider-Man actor: Maguire, Garfield, or Holland? Join the conversation! About the RoleIf you are passionate about data and enjoy discussing solutions rather than problems, we want you on our team!Your main responsibility will be to enhance data productivity and utilization. You will collaborate closely with business stakeholders to transform fragmented information into valuable insights, sharing and presenting your findings with peers.

As a Product Support Manager at cube, you will play a pivotal role in ensuring our customers receive exceptional support and service. You will lead a team of dedicated support specialists, providing guidance and training to enhance their skills and effectiveness. Your primary goal will be to ensure the successful adoption and use of our products by our clients, resolving issues, and delivering solutions that exceed expectations.

Be Part of the Future of Supply Chain Intelligence — Driven by Agentic AIWe are eager to engage with innovative engineers and product managers who are ready to make a significant impact. If you are passionate about developing cutting-edge products, tackling real-world challenges, and collaborating within a dynamic, high-energy environment, we invite you to connect with us. Even if there are no current openings that align with your skills, consider joining our talent network to stay updated on future opportunities. Be the first to learn when the ideal role becomes available — and take the next step in your professional journey with us. Together, let's create what’s next.Why Choose Resilinc?At Resilinc, we are not just addressing supply chain challenges — we are at the forefront of developing intelligent, autonomous systems that will shape its future. Our advanced Agentic AI enables global enterprises to foresee disruptions, quickly assess impacts, and take timely actions — all before operations are affected. As a recognized leader in the 2025 Gartner® Magic Quadrant™ for Supply Chain Risk Management, we are trusted by prestigious clients across sectors like life sciences, aerospace, high tech, and automotive to safeguard what matters most — from manufacturing floors to patient care.Our strength lies not only in technology but also in the largest supplier-validated data lake in the industry, developed over 15 years and continuously enhanced by our global intelligence network. This is how we provide multi-tier visibility, real-time risk assessment, and adaptable compliance at scale.Yet, the true power of Resilinc comes from our people. We are a fully remote, mission-driven global team united by one goal: ensuring essential products reach those in need — when and where they are required. Whether it’s ensuring timely delivery of cancer treatments or identifying geopolitical risks before they disrupt critical supply chains, you will witness your impact daily. If you are passionate about creating meaningful technology, driven by purpose, and ready to be an agent of change in shaping the next era of self-healing supply chains, we would love to connect with you.Resilinc | Innovation with Purpose. Intelligence with Impact.

Senior Product Manager, Data Discovery and Classification Location: Bangalore, India About the Team: The Product Management team at Rubrik is pivotal in advancing our mission to protect global data by continuously innovating our industry-leading platform to meet complex data management and security challenges. Our Product Managers lead cross-functional teams, ensuring the timely delivery of high-quality products while navigating the various phases of the product lifecycle. They set the vision for our expanding portfolio and advocate for both user and business needs, empowering teams to excel in their work. About the Role: Rubrik is on a transformative journey in Identity and Data Security, seeking a skilled Product Manager to spearhead our Data Discovery and Classification initiatives. This role is strategically positioned at the convergence of identity, data, and AI-driven security, integral to our goal of fostering true cyber resilience for organizations. You will be tasked with formulating and implementing the strategy for Rubrik's approach to discovering, classifying, and interpreting sensitive data across both cloud and on-premises environments, thereby powering our essential product lines. In this high-visibility and impactful position, you will collaborate closely with engineering, design, go-to-market teams, and senior leadership to define the next generation of our offerings, laying the groundwork for Rubrik's forthcoming major product line. What You’ll Own: Product Strategy & Vision Develop a long-term strategy for Data Discovery and Classification across both structured and unstructured data. Collaborate with Identity, Rubrik Agent Cloud, and Data Resilience teams to establish connections between data context, identity, access, posture, and recovery workflows. Customer Discovery & Problem Definition Engage directly with CISOs, security architects, cloud leaders, data governance teams, and incident response specialists to uncover high-value challenges. Transform customer use cases into clear requirements and prioritized roadmaps, while facilitating feedback loops with design partners to validate features and iterate. Execution & Delivery Create Product Requirement Documents (PRDs) and define...

About WPP MediaWPP Media is the trusted growth partner for the world’s leading brands. Combining exceptional talent, reliable data and intelligence, along with world-class partnerships, we empower clients to navigate change and seize opportunities for transformative growth through our innovative marketing platform, WPP Open.As WPP's AI-driven media operating unit, WPP Media integrates media, data, and partnerships to deliver large-scale creative personalization. Through WPP Open and powered by Open Intelligence, our clients gain clear insights into the effectiveness of their media investments.For further details, please visit wppmedia.com.WPP Media OverviewAt WPP, we harness the power of creativity to foster better futures for our people, planet, clients, and communities. Explore more at wpp.com.WPP Media, our global media collective, thrives in a world where media is omnipresent. We unite the finest platforms, talent, and partners to unlock limitless growth opportunities. Discover more at wppmedia.com.We pride ourselves on our vibrant culture and team. This role is essential for embodying the core values shared by WPP and WPP Media:Be Extraordinary by collectively leading to inspire transformational creativity.Create an Open environment by balancing people and client experiences through trust cultivation.Lead Optimistically by championing growth and development to mobilize the enterprise.

Join Wrike as a Technical Support Engineer and become an integral part of our dynamic team! As a Technical Support Engineer, you will provide exceptional support to our customers, resolving their technical issues and ensuring they have a seamless experience with our platform.

About the RoleJoin Cyberhaven as we expand our Technical Support team in Bangalore! This is an exciting opportunity for a proactive and enthusiastic individual who is eager to make a significant impact in our dynamic environment. As a Technical Support Engineer L2, you will immerse yourself in our cutting-edge AI Data Security platform, becoming an expert on how it integrates with various endpoints used by our clients. Your passion for technology and customer satisfaction will drive you to effectively resolve issues and collaborate with our talented engineering team to enhance the security posture of our customers. In this role, you will engage with security and customer operations teams, showcasing your technical expertise and customer-focused mindset. A proactive approach to problem-solving, alongside your experience with SaaS-based security products, will be pivotal in this fast-paced, high-growth setting. This position reports directly to the Director of Support.What You'll DoDeliver clear, actionable guidance in both technical and layman’s terms to help customers troubleshoot and utilize our platform effectively.Take ownership of customer issues from initial troubleshooting through to root cause identification and resolution or escalation.Quickly identify and escalate critical issues requiring immediate attention to ensure swift resolution.Foster strong relationships with our backline engineers to collaboratively address complex technical challenges.Consistently meet or exceed customer expectations in terms of response quality, timeliness, and overall experience.Act as the primary contact for customer escalations, ensuring prompt resolution of issues.Gather data, replicate reported issues, and document bugs for the engineering team regarding product-related customer challenges.Develop process and troubleshooting documentation to enhance our support knowledge base.Collaborate with client resources to assess their data security risks and address potential threats.Work closely with the Head of Customer Experience to implement processes, reporting, and metrics showcasing support productivity and client satisfaction.

About PaybooksPaybooks is dedicated to simplifying Human Capital Management (HCM) and payroll processes for businesses. Since our inception in 2012, we have empowered over 3,000 organizations across India with automated payroll solutions, ensuring compliance with regulations while enhancing employee satisfaction. As part of the TransPerfect family, we are proud to belong to the world’s largest language and technology solutions provider, operating in more than 100 cities globally.About the TeamOur ambition is to develop a comprehensive global HCM platform, complemented by an array of AI applications that revolutionize talent management. To achieve this goal, we are assembling a dynamic team characterized by curiosity, expertise, and the resilience needed to innovate within the industry.Position OverviewWe are in search of passionate junior, mid-level, and senior Support Agents who will act as vital conduits between our software application and clients. This role requires a solid grasp of IT and payroll fundamentals, a foundational understanding of the domain, and outstanding communication skills to effectively engage with clients across multiple channels.Key ResponsibilitiesServe as the primary liaison between our software application and clients.Address client inquiries via email, phone, and chat with professionalism and empathy.Actively listen to client concerns and provide accurate, effective solutions.Maintain a solid understanding of product concepts, Cost to Company (CTC) calculations, and relevant domain knowledge.Stay updated on software enhancements, functionalities, and industry best practices.Troubleshoot and resolve client issues related to software usage and performance.Document and track client concerns, resolutions, and feedback systematically.Ensure high customer satisfaction through prompt and effective resolution of queries.Follow up to verify issue resolution and client satisfaction.Communicate technical information clearly to clients of various expertise levels.Provide thorough explanations and guidance to enhance software utilization.Identify recurring issues and suggest improvements to software features and support processes.Engage in continuous training and professional development opportunities.Develop in-depth product knowledge to conduct gap analysis between client requirements and product capabilities.

At HackerRank, we empower organizations like NVIDIA, Amazon, and Microsoft to identify and cultivate the next generation of software developers based on their abilities rather than their backgrounds. Our platform is trusted by over 2,500 of the world’s leading companies to build robust engineering teams prepared for the future.In a world where humans and AI collaborate seamlessly, the criteria for strong technical talent are evolving. We provide businesses with innovative methods to recognize and invest in future-ready skills.Our team at HackerRank is dedicated to the influence of our work and pays meticulous attention to detail, ensuring that our clients experience success with products they truly enjoy. We operate with urgency and believe that exceptional results stem from high standards.About the RoleAs a Technical Support Engineer, you will take ownership of customer-impacting technical issues from initial report to resolution and prevention. You will act as the primary technical authority for escalations, coordinating prioritization with engineering and product teams. Your contributions will enhance reliability and user-friendliness across the HackerRank platform.Key ResponsibilitiesTroubleshoot and resolve issues across the HackerRank platform, including high-severity, business-critical customer incidents that require swift diagnosis and coordinated responses involving web applications, APIs, ATS integrations, and developer tools.Engage in root-cause analysis with engineering, escalate as necessary, and advocate for timely resolutions to customer-impacting issues.Assist customers with SSO (SAML/OIDC) and SCIM integration setups involving Okta and other identity providers.Serve as the primary technical partner for customers, guiding them towards the most secure and effective technical solutions rather than just the immediate fixes.Contribute to post-incident reviews, documentation, and tooling enhancements to mitigate future issues.

Lead Data EngineerAs a Lead Data Engineer at Brillio, you will spearhead the design and implementation of data solutions that drive business intelligence and analytics. Your expertise will play a crucial role in optimizing data pipelines and ensuring data integrity across various platforms. Join our innovative team in Bangalore, where you will collaborate with cross-functional teams to leverage data in transformative ways.