Department Manager - Online Media & Data Monetization

Your RoleAs the Department Manager of Makro’s Other Income (OI) team, you will spearhead initiatives focusing on online media and data monetization, aiming to enhance non-trade revenue streams. This pivotal position involves strategizing and leading the OI team dedicated to leveraging proprietary data and digital media assets. You will oversee the complete c…

Lead the comprehensive Trade Planning strategy for the Online channel (Makro PRO) by developing and owning end-to-end trade plans that align with corporate objectives, platform traffic, sales targets, and profitability (gross margin).Plan and execute integrated online campaigns and trade mechanics by designing, managing, and optimizing online trade across key campaign moments to enhance conversion rates, frequency of purchases, and overall basket size.Take charge of category trade planning for Dry Grocery – Non-Food (Omni-Channel) by formulating category-level trade plans that include assortment focus, promotional depth, key SKUs, and pricing strategies to drive omni-channel growth.Collaborate across multiple functions to ensure effective online and omni-channel execution by working closely with Commercial, Marketing, and BI teams to translate trade plans into actionable online strategies, visibility placements, and customer-facing communication.Regularly monitor performance and optimize trade effectiveness by tracking campaign and category performance, analyzing sales data, traffic, margins, and customer behavior, and proactively adjusting trade plans to maximize results.Drive insights and foster continuous improvement through data analysis by conducting post-campaign evaluations and category performance analyses in collaboration with BI teams, utilizing data tools to generate actionable insights for future trade planning and informed decision-making.

As the Buyer Acquisition Manager, you will play a vital role in enhancing customer retention within the commercial category through the leadership of our in-house telesales team. This position requires a blend of strategic foresight and hands-on execution to effectively acquire, retain, and reactivate customers on our platform in a timely and scalable manner. Your efforts will leverage data-driven insights alongside team leadership and cross-functional collaboration to foster sustainable customer growth and engagement.Your ChallengeDevelop and own comprehensive retention strategies for the commercial category, focusing on customer acquisition, retention, and reactivation through telesales efforts.Formulate and implement strategic plans aimed at maximizing customer lifetime value and repeat purchase rates.Conduct basic and intermediate analytics on the customer database, enabling effective segmentation, opportunity identification, and prioritization of outreach efforts.Design and refine telesales call strategies, scripts, and standardized engagement routines to optimize performance.Oversee daily performance management of the telesales team, including pipeline visibility, productivity tracking, and quality assessments.Regularly monitor and report on commercial performance metrics, such as conversion rates, retention, reactivation, churn, and engagement trends.Provide coaching, training, and continuous upskilling of the telesales team to enhance overall effectiveness.Collect and synthesize customer and frontline feedback, translating insights into actionable strategies for internal teams (e.g., product, pricing, commercial policies).Build, scale, and structure the telesales team to align with business growth objectives.

Role Overview The Department Manager - Marketplace Operations at joinmakropro in Bangkok leads daily marketplace operations, focusing on vendor performance and cross-team collaboration. Main Responsibilities Supervise day-to-day operations to maintain strong vendor performance in line with key performance indicators (KPIs), such as timely and complete delivery of ordered items. Work closely with third-party logistics partners to support seamless order fulfillment. Monitor and improve vendor productivity and efficiency, identifying areas where performance can be enhanced. Drive improvements in seller support operations, ensuring agents communicate effectively with stakeholders. Create and execute strategies that reduce business and operational challenges. Review and recommend updates to system functionalities, making sure team requests are implemented accurately and on schedule to support operational goals. Coordinate with internal teams, vendors, and suppliers to build and maintain productive working relationships.

We are seeking a dynamic Department Manager for Corporate Sustainability to lead our international initiatives in sustainability practices. In this pivotal role, you will:Draft and review sustainability policies, action plans, and conduct gap analyses;Monitor sustainability performance on a monthly basis;Provide technical expertise to enhance sustainability performance;Conduct materiality assessments that engage both corporate and stakeholder perspectives;Draft and review the corporate sustainability report, supporting group-level sustainability reporting;Plan and coordinate responses for third-party sustainability assurance;Prepare for corporate sustainability assessments;Act as the primary contact for sustainability-related topics, liaising with stakeholders;Address grievances or complaints related to sustainability matters.

Role OverviewThe Department Manager for Strategy and Business Support plays a critical role in enhancing the strategic development and execution of Makro’s e-commerce and B2B operations. This position offers structured business insights, strategic analysis, and cross-departmental collaboration to facilitate informed decision-making and promote sustainable growth. Acting as a strategic enabler and partner, you will assist leadership in transforming strategic priorities into actionable plans and performance evaluations, without direct responsibility for commercial operations.Key Responsibilities:Strategic Development & Business PlanningAssist in crafting short- and mid-term strategies for Makro’s e-commerce and B2B sectors, ensuring alignment with the overarching corporate goals.Perform strategic analyses of market trends, customer behaviors, channel performance, and competitive dynamics to inform strategic decisions.Convert strategic directions into organized business plans, initiatives, and roadmaps for effective execution tracking.Support the annual planning process, mid-year assessments, and strategic presentations for management and leadership gatherings.Performance Monitoring & Insight SupportTrack and analyze key performance indicators (KPIs) relevant to the e-commerce and B2B channels.Deliver regular performance insights, variance analyses, and issue identification to aid management reviews.Create structured reports, dashboards, and management materials to facilitate leadership discussions.Identify performance gaps, potential improvements, and business risks using data-driven insights.Cross-Departmental Coordination & Strategic Execution SupportServe as a link between strategy, commercial, operations, technology, and other relevant functions to bolster strategic initiatives.Monitor the progress of strategic initiatives and ensure alignment among stakeholders.Assist in governance processes, milestone tracking, and escalation of issues related to strategic projects.Organize alignment meetings and prepare materials for steering committees or leadership reviews.Business Case & Initiative SupportAid in the preparation and review of business cases, investment proposals, and justifications for initiatives tied to e-commerce and B2B growth.Help evaluate the financial impact, operational feasibility, and strategic alignment of proposed initiatives.Contribute to post-implementation reviews to measure outcomes against objectives.Ad-hoc Strategic SupportProvide strategic analysis and support as needed by senior management.Assist in special projects related to digital transformation, B2B capability enhancement, or innovative business models.

Brand & Communication StrategyAs the Department Manager for Own Brand Communication, you will be responsible for developing and executing comprehensive marketing communication plans across all channels to drive the growth of our own brand. This includes creating and managing content calendars, crafting campaign briefs, and overseeing creative development and production.Campaigns, Events & ActivationsYou will plan and lead product launches, events, and in-store activations designed to enhance visibility and engage customers effectively. Consistent execution across both offline and online media assets is paramount.Trade MarketingYour role will involve designing and implementing promotional mechanics tailored to shopper behavior and category objectives. You will also source and manage promotional premiums, ensuring timely delivery and adherence to budget constraints, while monitoring the effectiveness of promotions to optimize future strategies.Cross-functional CollaborationCollaboration with cross-functional teams is essential to ensure seamless execution and alignment of marketing initiatives.Market Analysis & InsightsYou will analyze consumer trends and competitor activities to inform campaign planning and brand positioning, as well as monitor campaign performance to refine strategies and execution processes.Budget & Vendor ManagementEffective management and optimization of marketing budgets, along with coordination with external partners to ensure quality and cost efficiency, will be critical to your success in this role.

Join Makro Pro as a Department Manager for Merchandising in our Pharmacy and Personal Care segment, where you will play a pivotal role in shaping our product offerings and driving sales. Your responsibilities will include:Planning and selecting a diverse range of commercial Pharmacy and Personal Care products to enhance customer satisfaction.Developing strategic plans to achieve sales targets and generate additional revenue.Managing budgets and allocating resources efficiently among suppliers.Evaluating customer demand concerning price, quality, and availability.Analyzing market trends and adapting to shifts in consumer demand.Implementing and adhering to store policies effectively.Regularly reviewing financial budgets and performance indicators related to Pharmacy and Personal Care products.Maximizing profits through competitive pricing and benchmarking against rivals.Ensuring product quality meets or exceeds benchmarks while offering competitive pricing.Understanding seasonal trends and customer preferences to optimize product offerings.Managing stock levels and responding to logistical changes promptly.Negotiating contracts and maintaining relationships with suppliers.Participating in promotional activities and gaining insights into customer needs.Preparing reports and sales forecasts for presentation to the Senior Commercial Manager.Training and mentoring junior team members to foster a high-performance culture.

1. Strategic Financial PartnershipsDevelop and nurture strategic relationships with banks, fintech, and other financial service entities.• Negotiate commercial agreements that encompass revenue sharing and collaborative investment frameworks.• Design innovative payment solutions, including co-branded credit cards, installment plans, and digital wallets to boost customer engagement and retention.• Ensure full compliance with financial regulations and internal risk management standards.2. Campaign Development and Expansion• Create co-branded marketing campaigns with financial partners to enhance purchase frequency and customer loyalty.• Establish and oversee a strategic annual campaign calendar, synchronized with peak seasons and business goals.• Incorporate loyalty mechanisms, such as points earning and redemption, personalized rewards, and tiered benefits into campaigns.• Collaborate with Marketing, Loyalty, and Data Analytics teams to monitor campaign performance and optimize based on metrics.3. Fundraising and Co-Funding for Growth• Obtain external funding from financial partners to support impactful initiatives.• Develop compelling ROI-driven proposals to secure investment and increase partner co-funding contributions.• Create a systematic framework for funding distribution and track fund utilization for measurable outcomes.4. Performance Monitoring and Reporting• Establish and monitor key performance indicators for partnerships, ensuring accountability and transparency.• Provide comprehensive monthly and quarterly reports to senior management, offering insights into campaign effectiveness, fund utilization, and upcoming opportunities.• Continuously assess the impact of partnerships on sales, customer retention, and loyalty metrics.

Identify and engage new suppliers while nurturing vendor relationships, with a specific focus on suppliers in China and other Mandarin-speaking regions.Perform thorough supplier evaluations, negotiate pricing, and conduct contract reviews to ensure optimal cost-effectiveness and quality standards.Collaborate with cross-departmental teams (including logistics, quality assurance, and product development) to fulfill sourcing requirements.Translate and interpret communications from suppliers in Mandarin/Chinese to ensure clear understanding and precise documentation.Attend trade shows and supplier visits (both local and international) as necessary to enhance sourcing strategies.Keep a comprehensive and updated database of suppliers along with sourcing reports.

Join Acommerce as a Media Planner - Manager/Senior Manager and lead our dynamic team in strategizing and executing media plans that drive brand visibility and engagement. You will be responsible for analyzing market trends, optimizing media spending, and collaborating with cross-functional teams to enhance our clients' campaigns. This role offers the opportunity to work in a fast-paced environment where creativity and strategic thinking are valued.

Job PurposeThe Department Manager for Home Care Support plays a crucial role in driving the strategic development and implementation of the Home Care category at Makro. This position offers vital business insights, strategic analysis, and cross-functional collaboration that empower leadership to make informed decisions and foster sustainable growth. You will assist in translating strategic objectives into actionable initiatives and performance tracking, while not directly overseeing commercial operations.Key Responsibilities:Strategy Development & Business PlanningContribute to the formulation of short- and mid-term strategies for Makro’s Home Care category, ensuring alignment with the corporate vision.Perform strategic analyses on market trends, consumer behavior, channel performance, and competitive dynamics to facilitate strategic decision-making.Transform strategic directions into organized business plans, initiatives, and execution roadmaps for performance tracking.Assist in annual planning, mid-year assessments, and strategic presentations for management and leadership forums.Business Performance & Insight SupportMonitor and evaluate key performance indicators (KPIs) related to the Home Care category.Deliver regular performance insights, variance analyses, and identify issues to support management reviews.Create structured reports, dashboards, and management materials to facilitate discussions with leadership.Spot performance gaps, improvement opportunities, and business risks through data-driven insights.Cross-functional Coordination & Strategic Execution SupportServe as the point of coordination among strategy, commercial, operations, technology, and other relevant functions to bolster strategic initiatives.Track the progress of strategic initiatives and ensure stakeholder alignment.Support governance processes, milestone tracking, and issue escalation related to strategic projects.Organize alignment meetings and prepare materials for steering committees or leadership reviews.Business Case & Initiative SupportAssist in the preparation and review of business cases, investment proposals, and justifications for initiatives aimed at Home Care category growth.Evaluate the financial impacts, operational feasibility, and strategic alignment of proposed initiatives.Facilitate post-implementation reviews to assess outcomes against objectives.Ad-hoc Strategic SupportProvide on-demand strategic analysis and support as requested by senior management.Assist with special projects related to digital transformation, B2B capability development, or new business models.Qualifications:Bachelor’s degree in Business Administration, Economics, or a related field.Strong analytical and strategic thinking skills.Excellent communication and interpersonal abilities.Proven experience in business performance analysis and project management.Ability to work collaboratively across diverse teams and functions.

Join our dynamic team at joinmakropro as a Department Manager specializing in Finance Budgeting, Controlling, and PMO within our innovative Technology Team. In this pivotal role, you will oversee financial planning and analysis, ensuring strategic alignment with our organizational goals. You will lead budgeting processes, monitor financial performance, and drive initiatives to enhance overall efficiency.Your expertise in project management will be essential as you collaborate with cross-functional teams to support project execution and delivery. We are looking for a leader who can inspire and foster a culture of continuous improvement.

The Department Manager of Business Process Digitalization and TQM plays a crucial role in supporting the Senior Manager to advance enterprise-wide initiatives aimed at achieving operational excellence, optimizing processes, facilitating digital transformation, and upholding quality governance. This role entails the practical implementation of Digitalization, Lean Six Sigma methodologies, and TQM principles, particularly within FMCG or retail supply chain settings. The incumbent will serve as a key link between digital strategies and hands-on execution, ensuring a smooth, efficient, and customer-focused O2O (Online-to-Offline) operation. Key ResponsibilitiesProcess Digitization & ExecutionImplement comprehensive digitization of both store and back-store processes to improve O2O fulfillment speed and accuracy.Analyze and monitor process workflows to uncover opportunities for automation and data-driven decision-making.Facilitate the deployment of digital tools at the store level, ensuring high levels of adoption and minimal operational disruption.Lean & Continuous ImprovementLead Kaizen events and Lean initiatives to eliminate waste (MUDA) across the supply chain and store fulfillment processes.Leverage Lean Six Sigma tools (e.g., Value Stream Mapping, 5S, Poka-Yoke) to enhance picking paths and consolidation efficiency.Conduct

Key Responsibilities1. Sourcing Strategy & SKU Planning· Develop and implement effective sourcing strategies in collaboration with Commercial Buyers to achieve category objectives.· Establish SKU selection plans informed by market trends, business priorities, and consumer demand.· Explore and recommend new sourcing origins and innovative product concepts to diversify the product assortment.2. Market & Competitor Analysis· Perform comprehensive benchmarking of market trends and competitor activities using tools like Euromonitor and Nielsen.· Examine market and consumer data to pinpoint sourcing gaps and opportunities.3. Commercial Alignment & Cost Management· Gather and align sourcing requirements with Commercial Teams.· Calculate COGS (Cost of Goods Sold) and verify MOQ, lead times, and stock cover dates in coordination with internal and external partners.· Negotiate order volumes with internal stakeholders and suppliers to enhance inventory efficiency and cost competitiveness.4. Product Development & Launch Readiness· Prepare necessary documentation and real samples for NPIC (New Product Introduction Committee).· Ensure brand and product positioning align with target market needs and company strategy.· Collaborate cross-functionally with QA, RA, SCM, Design, and Legal teams to guarantee product compliance, quality, and readiness prior to market launch.5. Performance Monitoring & Campaign Planning· Track sales, margin, and inventory performance of sourced products.· Create and execute promotional or marketing campaign strategies in partnership with Commercial and Marketing teams to optimize category performance.

Join Minor International as a Data Solutions Manager where you will spearhead the development and implementation of innovative data solutions that drive business success. This role requires a strategic mindset and the ability to collaborate with cross-functional teams to enhance data-driven decision-making processes.

About TMGMTMGM is a premier global financial services provider, focusing on multi-asset market solutions and delivering innovative digital offerings across a variety of asset classes, including global markets. We are dedicated to providing outstanding client experiences and fostering business growth through our professional expertise and advanced technology.About the RoleWe are on the lookout for a dynamic and strategic Social Media Specialist to oversee and enhance our company’s social media presence and advertising campaigns across various platforms. This role will require you to develop engaging content strategies, manage community interaction, and elevate our visibility within local social media channels.Key ResponsibilitiesDesign and implement a targeted social media strategy for Thailand that aligns with our brand and marketing goals.Plan, create, publish, and manage engaging content across platforms like Meta (Facebook/Instagram), TikTok, LINE groups, X (Twitter), and more.Localize content to resonate with Thai language, culture, and current trends for maximum relevance and engagement.Collaborate closely with the design team to create high-quality, platform-specific creatives.Conduct comprehensive competitor and market research to identify content opportunities and optimization strategies.Manage and moderate online communities, responding to comments and messages to enhance relationships and engagement.Assist with local campaigns and reporting, as well as basic paid social setups, boosts, and optimizations when necessary.RequirementsProven expertise in developing and executing social media content strategies.Strong analytical skills for competitor research and analysis, with the ability to generate detailed reports.Experience managing social media advertisements on Meta, TikTok, and Twitter.Demonstrated experience in managing online communities, such as Telegram groups, with a focus on user engagement.Capacity to expand and oversee local social media channels to enhance brand visibility in regional markets.Collaboration skills with local sales teams to drive engagement and sales within social media communities.Fluency in both English and Thai, with the ability to translate and adapt content for specific markets.Nice to HaveExperience in the Fintech or Financial Services sector.Experience working with KOLs or influencers.Familiarity with social media campaign planning and viral content formats.A basic understanding of paid social media advertising would be advantageous.BenefitsOpportunities for professional development and career growth.A collaborative and supportive work environment.Complimentary snacks and beverages available.Join a global company with full ownership of Thailand’s social media strategy.

About WPP Media WPP is a leader in creative transformation, harnessing creativity to forge brighter futures for our people, our planet, our clients, and our communities. For more details, please visit wpp.com. WPP Media, our global media collective, specializes in uniting the finest platforms, talent, and partnerships to create limitless growth opportunities in an omnipresent media landscape. Discover more at wppmedia.com. At WPP Media, we champion a culture that empowers exceptional experiences for our clients and ourselves. In this role, embracing WPP and WPP Media's core values is crucial: o Be Extraordinary by Leading Collectively to Inspire Transformational Creativity. o Create an Open environment by Balancing People and Client Experiences through Trust. o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. About Mindshare: A Premier WPP Media Brand As a leading WPP Media brand, Mindshare is dedicated to delivering Good Growth for our clients. Acting as "Growth Architects," we foster growth that benefits all stakeholders—ensuring it's better for people, the planet, and business—through intentional media use. This strategy cultivates more meaningful consumer connections, enhances brand trust, and drives superior outcomes for everyone involved. Top 3 Highlights of This Position: 1. Collaborate with diverse brands, from traditional to digitally advanced.

ABOUT USAt Teleport, we are dedicated to revolutionizing logistics across Southeast Asia and beyond. Our mission is to provide fast, affordable, and reliable cross-border delivery solutions, empowering both large and small businesses to ship as quickly as the next day.As we continue to grow, storytelling has become a pivotal component of our strategy. It helps us build trust and engagement with our audience as a comprehensive eCommerce logistics partner.We are seeking a dynamic and creative Social Media Manager/Content Creator based in Bangkok. You will spearhead localized storytelling and content initiatives within our business segment that enables SME brands to achieve next-day, cross-border shipping. This role is not typical; you will act as a vital connector between our brand, business objectives, and the rich tapestry of Thai culture. Your focus will be on crafting highly relevant, impactful content that resonates with our audience.This is an engaging contractor role based in our Bangkok office, with occasional travel to capture stories that bring the Teleport brand to life. Get your passport ready!A DAY IN THE LIFEYour daily activities will include:Strategizing and executing content tailored for Thai SMEs and consumer audiences across various channels and formats.Localizing brand narratives to resonate with the Thai audience through compelling visual and verbal storytelling.Creating original, culturally relevant, social-first content, including static visuals, memes, and short-form videos.Performing light editing and assembly of visuals and videos using tools like CapCut or Canva to produce quick-turn social stories.Drafting clear content briefs and overseeing the production of creative assets.Contributing to our overall marketing strategy.Collaborating with teams, partners, customers, and stakeholders to gather insights and shape stories from the ground level.Analyzing content performance to iterate and improve based on audience engagement.Leading campaigns that are rich in brand and content.Staying updated on industry trends and supporting broader marketing initiatives, including assisting with video shoots.WHAT WE’RE LOOKING FORA Thai local with a deep understanding of Thai trends, humor, content styles, and cultural nuances.Proficient in English, as you will collaborate with regional and HQ teams.3 to 5 years of experience in social media, content, or creative roles, whether in an agency or on the brand side.Demonstrated ability to create, edit, and publish engaging content rapidly using mobile-friendly tools.A strong grasp of analytics to inform content strategies.

About WPP MediaWPP Media serves as the indispensable growth ally for the most prominent brands worldwide. Our exceptional team, reliable data, and strategic partnerships are unified through our innovative marketing platform, WPP Open. We empower our clients to navigate transformations, seize opportunities, and achieve significant growth.As WPP’s AI-powered media division, WPP Media integrates media, data, and partnerships to provide tailored creative solutions at scale. Through WPP Open and fueled by Open Intelligence, our clients gain insightful visibility into the effectiveness of their media investments.For more details, please visit wppmedia.com.