Loyalty Operations and Reporting Analyst

The Loyalty Operations and Reporting Analyst plays a critical role in the operational execution, process documentation, and performance analysis of our loyalty program. This position emphasizes process accuracy, adherence to procedures, data reporting, and effective operational coordination, ensuring that loyalty initiatives are consistently and efficiently …

Join Minor International as a Customer Loyalty & Operations Intern and play a pivotal role in enhancing our customer engagement strategies. This internship offers you the opportunity to work closely with our operations team, gaining valuable insights into customer loyalty programs and operational efficiencies. You will assist in analyzing customer feedback, contributing to the development of loyalty initiatives, and supporting various operational tasks that aim to improve customer satisfaction.

Join Minor Hotels as a Loyalty Intern, where you will play a vital role in supporting daily operations for the Minor DISCOVERY and GHA DISCOVERY loyalty programs. This internship offers invaluable hands-on experience, allowing you to work closely with hotel teams to address daily inquiries, operational requests, and ticket resolutions. If you're a hospitality enthusiast seeking practical experience with a prestigious international hotel group, this opportunity is tailored for you. Discover a career path in guest experience, loyalty, or hotel operations while developing your professional skills.Key Responsibilities:Hotel Operations & Support:Provide first-line support to hotels by assisting with daily tickets, loyalty-related inquiries, and operational requests.Collaborate with hotel teams to understand their challenges and identify strategies for enhancing performance and guest satisfaction.Monitor recurring issues, highlight trends, and assist the central team in implementing effective solutions.Operational & System Support:Review system accuracy for both Minor DISCOVERY and GHA DISCOVERY platforms.Support operational activities including campaign checks, account adjustments, and onboarding validations.Training & Engagement Support:Coordinate and facilitate monthly training webinars for hotels, covering scheduling, materials preparation, and attendance tracking.Assist in onboarding new hotels to ensure a seamless integration into the loyalty program.Maintain up-to-date training guides and resources.Reporting & Insights:Help prepare weekly and monthly performance snapshots.Conduct basic data analysis using Excel to identify trends and operational opportunities.CMS & Digital Learning:Gain exposure to CMS platforms and assist with simple content updates as part of the learning experience.Learn how loyalty content and campaigns are integrated into guest-facing channels.

As a Loyalty Sales Consultant, your primary responsibility will be to professionally present and sell the Accor Plus membership program to previous guests of Accor hotels. This role emphasizes outbound communication to foster positive relationships with customers, genuinely understand their needs, and offer suitable benefits through effective communication skills and a consultative sales approach. Your goal will be to meet and exceed the designated sales targets.Main ResponsibilitiesEngage with past guests of Accor hotels to promote the Accor Plus membership program professionally.Analyze and comprehensively understand customer needs while recommending appropriate membership benefits, adhering to Accor Plus sales guidelines.Strive to achieve and surpass sales targets, including established Key Performance Indicators (KPIs).Accurately record customer contact data and sales activities in the CRM system to ensure completeness and currency.Research and stay updated on product offerings, benefits, promotions, and campaigns to provide accurate and timely information.Create memorable customer experiences while reflecting the brand image of Accor as a professional organizational representative.Participate in company-provided training and ongoing coaching to enhance your skills and work performance.

As a Security Analyst in Operations at Lotus's, you will play a pivotal role in delivering outstanding security services to our customers while balancing the operational needs of the business. You will be a key figure in managing both people and projects, ensuring that our security protocols are not only effective but also aligned with business objectives.Key ResponsibilitiesProvide security guidance and implement best practices across teams and partnerships.Ensure that security controls and compliance measures are effectively integrated into all company environments.Operate and monitor essential security tools such as Antivirus, Vulnerability Assessment (VA) scans, Web Application Firewalls (WAF), Privileged Access Management (PAM), DNS, SSL Certificates, Firewalls, and Proxies.Manage and respond to security requests and incidents using IT Service Management (ITSM) processes.Utilize problem analysis and root cause analysis skills to address security issues efficiently.Oversee system inventory and change management concerning security operations.Identify security gaps in existing and proposed architectures, recommending necessary changes or enhancements.Collaborate with IT teams for ongoing audits, both external and internal, to ensure compliance with regulatory and legal requirements.Perform other security operations-related tasks as assigned.

Join agoda as a Payments Operations Analyst within our dynamic FinTech Commercial team. In this pivotal role, you will be responsible for analyzing payment transactions, optimizing operational processes, and ensuring the seamless handling of payment-related inquiries. Your expertise will contribute to enhancing our payment systems and delivering an exceptional experience for our users.

Role Overview Agoda is looking for a Product Operations Analyst based in Bangkok. This role focuses on improving product performance and supporting strategic projects. The analyst works closely with teams across the company to identify opportunities, solve problems, and help shape product direction. What You Will Do Analyze product data to find trends and areas for improvement Work with teams from different departments to implement changes Support strategic initiatives that impact product growth and customer satisfaction Contribute insights that help guide product decisions Location This position is based in Bangkok, Thailand.

About UsYouTrip stands at the forefront of the financial revolution in Southeast Asia as the premier multi-currency payment platform. Since our inception in 2018, we have introduced the region's first multi-currency digital wallet, establishing ourselves as the trusted choice for millions, handling over US$10 billion in payments annually.Our innovative offerings, YouTrip and YouBiz, are designed to empower individuals and businesses with inclusive, accessible, and cost-effective financial solutions. Our recent achievement of raising US$50 million in Series B funding, led by Lightspeed Venture Partners, showcases our dedication to transforming digital financial services across Asia and beyond.Recognized as one of CNBC’s World’s Top Fintech Companies in 2024 and awarded the title of Top Fintech Leader by the Monetary Authority of Singapore and the Singapore Fintech Association, YouTrip is committed to delivering cutting-edge digital finance solutions.We embrace an entrepreneurial culture of diversity and inclusion and are looking for passionate individuals to join our dynamic team as we continue to innovate in the fintech space.Your Role:Conduct daily checks and reconciliations to ensure regulatory compliance.Monitor chargebacks and user wallet balances, analyzing and resolving disputes promptly and accurately.Execute financial adjustments for users and prepare bank refunds efficiently.Compile and maintain daily reports and ledgers.Assist in month-end activities by preparing necessary documentation.Collaborate with cross-functional teams to enhance operational efficiency and improve user experience.Propose process improvements for greater efficiency.

Role overview Agoda is seeking a Senior Analyst to join the Finance Operations Support team in Bangkok. The position centers on improving financial processes and driving operational excellence within the finance function. Relocation support is provided for candidates moving to Bangkok. What you will do Examine financial workflows to spot opportunities for increased efficiency and accuracy Work with teams throughout Agoda to ensure finance operations run smoothly Offer insights that help develop and enhance financial processes Location This position is based in Bangkok, Thailand. Relocation assistance is available.

Overview:As a pivotal link between business stakeholders and the technical team, the Business & Data Analyst plays a crucial role in shaping the StoreOps systems. This position is responsible for gathering business requirements, designing effective store processes, defining key performance indicators (KPIs), and driving data-informed decision-making.Responsibilities:Architecture & DesignDevelop comprehensive end-to-end system architecture for StoreOps platforms including POS, inventory, supply chain, and store reporting systems.Specify microservices, event-driven, or monolithic architectures based on project requirements.Design systems that are high-availability, fault-tolerant, and scalable.Establish standards for APIs, integration patterns, and data flow architecture.Implement cloud architecture using AWS, Azure, or GCP and define infrastructure patterns.Technical LeadershipGuide backend and frontend engineers with technical direction.Perform architecture reviews and grant design approvals.Set coding standards, CI/CD pipelines, and best practices in DevOps.Enhance system performance and fortify system security.Integration & Enterprise AlignmentOversee integrations with ERP, eCommerce, CRM, payment gateways, WMS, and third-party vendors.Define security models including RBAC, authentication, encryption, and compliance protocols.Ensure adherence to enterprise IT standards and governance frameworks.Quality & Risk ManagementIdentify technical risks and develop mitigation strategies.Guarantee system observability through logging, monitoring, and tracing.Lead disaster recovery and business continuity planning efforts.

About AgodaAgoda is dedicated to connecting the world through travel. Established in 2005 by two passionate friends and entrepreneurs, we strive to simplify global exploration for everyone.Today, as a proud member of Booking Holdings [NASDAQ: BKNG], our diverse team comprises over 7,000 individuals from 90 countries, collaborating from offices worldwide. Every day, we facilitate seamless connections between travelers and their desired destinations, offering exceptional deals on millions of hotels, flights, and experiences.No two days are alike at Agoda. Our culture is driven by data and technology, fostering curiosity and innovation. If you’re eager to embark on your best journey and contribute to shaping the future of travel, we invite you to join us.About the RoleAs a Contract Management Analyst at Agoda, you will be instrumental in supporting our contract operations across various departments. You’ll collaborate closely with procurement, supply chain, and finance teams to manage the complete contract lifecycle, from creation and review through compliance and renewal. Our contracts are meticulously organized and monitored via a centralized contract management system, ensuring robust governance and control.This role presents a unique opportunity to make a meaningful impact by streamlining and centralizing contract processes, particularly within procurement, where enhancements can be made. You will be tasked with identifying and organizing contracts that may currently exist outside our central system, ensuring all contracts are coordinated, traceable, and compliant. We seek a detail-oriented individual who enjoys working with systems and can effectively connect various teams to ensure our contract management processes operate smoothly.*This is a 10-month contract position, with the possibility of renewal.

Join our dynamic team at Minor International as an Operations Manager, where you will play a pivotal role in driving operational excellence and enhancing our business processes. You will be responsible for overseeing daily operations, optimizing workflow, and ensuring the highest standards of service delivery across our locations. Your strategic mindset and leadership skills will be key in motivating your team and achieving our organizational goals.

Lalamove connects customers and drivers through a technology platform designed for fast, convenient delivery and moving services. The company supports millions of deliveries each day, working with a large network of delivery partners across Southeast Asia and Latin America. Founded in 2013, Lalamove has grown to over 1,600 employees and achieved unicorn status in 2018. Backed by leading venture capitalists, the company continues to expand its reach and impact in the logistics sector. Our mission and values Community focus: Serving local communities and empowering small and medium enterprises (SMEs) and driver partners. Execution and grit: Committed to operational excellence and continuous improvement. Humility: Fostering a culture of learning and adaptation. Lalamove’s platform helps drivers and customers connect quickly to move essential goods. The company addresses logistics challenges with practical solutions and a focus on making urban living simpler. The operations team adapts services to local business networks while building the brand internationally.

Join our dynamic People Team at cube-asia as a Talent Acquisition Analyst! This is an exciting chance to play a pivotal role in shaping and scaling our recruitment strategies from the ground up.In this position, you will not just fill vacancies; you will help cultivate our hiring culture, serve as a brand ambassador, and act as a strategic partner to the business. You will be instrumental in enhancing the entire recruitment lifecycle, working in close collaboration with our Head of People to establish and document scalable hiring processes, standardize workflows, and create a structured, data-driven recruitment function that improves the candidate experience and supports our growth across Thailand and Southeast Asia.If you thrive on developing systems from the ground up and utilize data to drive better outcomes, this is the perfect role for you!Lead the full recruitment process for various technical and business roles simultaneously, ensuring a smooth and efficient experience.Collaborate closely with hiring managers and internal stakeholders to define ideal candidate profiles, establish clear success criteria, and uphold high hiring standards for our expanding team.Create and document structured hiring processes, including screening frameworks, structured interviews, scorecards, feedback loops, and clear evaluation standards.Build a diverse and strong talent pipeline through proactive sourcing, talent mapping, passive engagement, referrals, networking, industry events, and innovative approaches.Understand the talent landscape across Thailand and Southeast Asia, utilizing the most effective local hiring channels.Enhance employer branding and talent marketing initiatives to attract top talent and boost our visibility across the region.Act as a Cube Ambassador for candidate experience, ensuring an inclusive and high-touch journey that converts every applicant into brand advocates.Establish, monitor, and report on recruitment KPIs to enhance efficiency, quality of hire, and overall hiring outcomes.Continuously refine recruitment tools, processes, and tracking systems to promote scalability and operational excellence.

Role Overview Minor International is seeking a Senior Manager of Operations based in Bangkok. This leadership role guides strategic efforts to improve performance and strengthen day-to-day operations across multiple business units. What You Will Do Oversee operations for several business units, keeping activities aligned with company goals. Lead initiatives focused on operational improvement and efficiency. Promote a culture where teams continuously look for ways to do things better. Location Bangkok

Agoda has connected travelers with hotels, flights, and experiences worldwide since 2005. As part of Booking Holdings, the company brings together over 7,000 employees from 90 countries, all focused on making travel simpler through data and technology. The Collections team, part of Credit Risk and Collections, manages overdue balances from hotel partners across several product lines. Combining in-house expertise with support from external partners, the group works to recover payments and improve collection processes. The Bangkok office is growing and now seeks a Senior Collections Analyst. Role overview This Senior Collections Analyst position centers on working directly with hotel partners to recover outstanding payments owed to Agoda. The role involves collaboration across teams to improve operations and contribute to new projects. Opportunities exist to take part in major initiatives within the collections group. What you will do Recover overdue payments by reaching out to hotel partners through calls and emails. Negotiate with partners to help them meet their contractual payment commitments. Develop repayment plans and encourage partners to follow through on them. Location This position is based in Bangkok, Thailand.

Join Funding Societies as a Credit Analyst!Funding Societies is the leading digital loans platform for small and medium-sized enterprises (SMEs) in Southeast Asia. With licenses and operations in Singapore, Indonesia, Thailand, Malaysia, and Vietnam, we are committed to providing THB35 billion in business loans annually to SMEs.In Thailand, we operate under a debt-crowdfunding license from the Securities and Exchange Commission (SEC) and offer direct lending services to SMEs. Our mission is to empower societies in Southeast Asia by creating accessible financial opportunities for all. We strive to bridge the SME financing gap while offering short-term fixed-income investment options for both individuals and institutions.As a proud member of the FinTech community, we are backed by renowned investors including Sumitomo Bank, BRI Bank (Ventures), 500 Tuktuk, and SoftBank Ventures Asia, among others. Recent strategic milestones include the acquisition of CardUp and co-investments in Indonesia’s Bank Index, strengthening our financial services ecosystem.Our dedication to impact and innovation has earned us several prestigious awards, such as the Global SME Finance Awards by IFC (2021-2023) and the Monetary Authority of Singapore FinTech Award (2016, 2021). Explore our achievements and media coverage to learn more about our impact: Thairath, Money and Banking, MGR Online, Siamrath.Join our team and contribute to our mission!

About AgodaAt Agoda, our mission is to connect the world through travel. Since our inception in 2005 by two passionate travelers and entrepreneurs, we have aimed to simplify global exploration for everyone.As a proud member of Booking Holdings [NASDAQ: BKNG], we boast a vibrant workforce of over 7,000 individuals from 90 countries, collaborating in offices worldwide. Daily, we facilitate unforgettable experiences by offering exceptional deals across millions of hotels, flights, and unique activities globally.At Agoda, no two days are alike. Data and technology are central to our culture, driving our curiosity and innovation. If you are ready to embark on an exciting journey and play a pivotal role in shaping travel for the world, we invite you to join our dynamic team.Meet Our Team:The Strategy & Analytics team is a fast-growing, innovative unit within Agoda's Strategic Partnerships department. This team comprises creative entrepreneurs who devise solutions for Agoda’s non-accommodation partners, driving both top and bottom line growth. We develop customized business and product solutions for our partners, enabling them to derive measurable value. Our team members are empowered and supported to cultivate their specific markets or accounts. The Strategy & Analytics team's responsibilities encompass profitability optimization, target setting, KPI management, data analytics, and overarching business strategy.* This position is located in our Bangkok office with a hybrid work model (3 days in-office per week). Relocation to Bangkok is a requirement, and we will only consider candidates willing to relocate (relocation assistance will be provided).

Join our dynamic team at Minor International as a Receptionist and Operator. In this role, you will be the first point of contact for our clients and visitors, providing exceptional customer service and managing communication efficiently. Your organizational skills will support our operations and enhance the visitor experience.

Join our dynamic team at Capco as a Business Analyst in the Banking sector. In this pivotal role, you will collaborate with clients to identify and analyze their business needs, translating them into actionable solutions. Your analytical skills will help drive business performance and enhance operational efficiency. If you are passionate about financial services and have a keen eye for detail, we want to hear from you!