About the job
Join Bolt as a Senior Operations Specialist (Driver Engagement) in Bangkok, Thailand, where you will play a pivotal role in enhancing the experience for customers and partners. Your mission will be to uphold and elevate operational standards while improving the quality of drivers and fleets, thus fostering engagement throughout the marketplace.
About Us:
With over 200 million users across more than 50 countries, Bolt is recognized as one of the fastest-growing tech companies in Europe and Africa. Our success is driven by our dedicated team members.
We are committed to cultivating an inclusive environment where everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or ability. Our ultimate goal is to transform urban living to prioritize people over vehicles, and we invite you to contribute to this mission!
About the Role:
As a Senior Operations Specialist, you will lead initiatives aimed at enhancing driver and fleet engagement while ensuring operational excellence across all interfaces. This involves developing scalable processes and frameworks to boost quality, monitoring essential performance metrics such as acquisition, onboarding, conversion, and engagement, and driving continuous improvements.
