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Experience
About the job
Codeway is hiring an Employee Experience Specialist in Barcelona. This role focuses on improving the workplace environment and supporting employee satisfaction. The goal: help shape a culture where employees feel engaged, productive, and included.
What You Will Do
Work with teams across the company to design and deliver initiatives that enhance daily work life
Identify and address employee needs to strengthen engagement and belonging
Support efforts to boost organizational effectiveness through people-focused programs
What Matters Here
Genuine interest in people and workplace culture
Commitment to making Codeway a place where employees thrive
Collaboration with colleagues from different departments
Role Overview Codeway is hiring an Employee Experience Specialist in Barcelona. This role focuses on improving the workplace environment and supporting employee satisfaction. The goal: help shape a culture where employees feel engaged, productive, and included. What You Will Do Work with teams across the company to design and deliver initiatives that enhance…
About Perk Perk builds tools that simplify travel and expense management through automation. Our platform helps organizations reduce manual work, giving teams more time to focus on what matters. Over 10,000 clients worldwide trust Perk, including Wise, On Running, and Breitling. We address the widespread problem of lost productivity in the workplace, helping companies reclaim hours and cut unnecessary costs. Founded in 2015, Perk has grown to over 1,800 employees across 12 offices, with headquarters in London and Boston. Our team represents more than 70 nationalities, all working together to improve the way millions experience work. Our Values Ownership: Every team member takes responsibility for their work and its impact. Exceptional service: We aim to deliver outstanding support to our clients and each other. Teamwork: Collaboration drives our success. Curiosity and purpose: We encourage learning and meaningful contributions. Workplace Experience Specialist in Barcelona Perk is looking for a Workplace Experience Specialist to help create a welcoming, efficient, and productive environment in our Barcelona office. This role supports our mission by ensuring daily operations run smoothly and employees feel empowered to do their best work. Learn More For additional details about Perk and our approach, visit www.perk.com.
About UsAt Perk, we are redefining the landscape of travel and spend management with our innovative platform. Formerly known as TravelPerk, our mission is to alleviate the burdens of time-consuming manual tasks, empowering teams to focus on what truly matters. Our suite of tools streamlines everything from travel arrangements to expense management, invoice processing, and beyond. By eradicating shadow work that diminishes productivity and morale, we aim to enable a work environment where innovation thrives.With the trust of over 10,000 global companies, including renowned names like Wise, On Running, Breitling, and Fabletics, we are addressing the staggering 7 hours of lost productivity per employee weekly, a staggering $1.7 trillion issue.Founded in 2015, Perk has swiftly risen to become a global powerhouse with over 1,800 employees spanning 12 offices worldwide, with headquarters in London and Boston. We blend innovation, control, and simplicity to transform business processes and enhance workplace satisfaction.Our values drive us at Perk, emphasizing ownership, delivering a 7-star experience, and fostering a collaborative team spirit. We value curiosity, purpose, and a growth mindset alongside knowledge, unlocking the full potential of our talent. Our diverse team unites top professionals from the travel and SaaS industries, representing more than 70 nations. If you are passionate about making a genuine impact and shaping the work experiences of millions, we invite you to join us.Learn more about us at www.perk.com.
Join us at the prestigious Orient Express as a Concierge Guest Experience Specialist, where your role will be pivotal in creating unforgettable experiences for our guests. In this full-time position, you will be the first point of contact for visitors, showcasing the elegance and charm of our historic brand.As a Concierge, you will utilize your extensive knowledge of the local area and your exceptional problem-solving skills to assist guests with their needs, whether it’s arranging transportation, recommending dining options, or providing insight into local attractions.We are looking for an individual who is passionate about hospitality and dedicated to delivering exemplary service, ensuring that every guest feels valued and cared for during their stay.
About PerkPerk (formerly TravelPerk) is a cutting-edge platform dedicated to revolutionizing travel and spend management. Our innovative tools are designed to eradicate the tedious, manual tasks that hinder productivity, automating everything from travel reservations to expense tracking and invoice management. We strive to eliminate shadow work that consumes precious hours, diminishes morale, and stifles innovation, empowering our users to focus on what truly matters.Trusted by over 10,000 companies globally, including industry leaders like Wise, On Running, Breitling, and Fabletics, we address a staggering productivity loss of seven hours per employee each week, a $1.7 trillion challenge in the workforce.Since our inception in 2015, Perk has evolved into a dynamic global organization with a workforce of more than 1,800 professionals across 12 offices, headquartered in London and Boston. We blend innovation, control, and simplicity to transform business operations and enhance workplace satisfaction.Driven by values such as ownership, delivering a 7-star experience, and teamwork, we place significant emphasis on curiosity, purpose, and mindset as key drivers of potential. Our diverse talent team comprises top experts from the travel and SaaS sectors, representing over 70 countries. If you are passionate about making a real impact and transforming how millions experience work, we would love to welcome you to our team.Learn more about us at www.perk.com.The Role:As a Senior Implementation Specialist, you will spearhead the onboarding of new customers onto the Perk platform, offering them tailored advice to enhance their overall experience. Your role will involve guiding clients from their initial signup through to successful platform launch, providing consultative, administrative, technical, and educational support to ensure maximum utilization of the Perk platform.
Join our dynamic Operations team at Darwin AI as an AI Onboarding Specialist! We are seeking an individual who is not only enthusiastic about technology and artificial intelligence but also values providing exceptional service. This position is perfect for those who enjoy initiating client relationships, converting requirements into functional AI solutions, and ensuring a seamless implementation process for our new customers.In this crucial role within our Onboarding team, you will be instrumental in the initial phase of the customer journey—helping clients to unlock the potential of Darwin AI from day one.Your responsibilities will include: Facilitating the onboarding process for new client accounts, ensuring all essential information is gathered and configured for a successful launch. Leading kick-off meetings with clients to align expectations, collect requirements, and guide them through the onboarding process. Building and configuring AI assistants utilizing internal tools, tailored to client specifications and business logic. Collaborating with Sales, Customer Support, and Product teams to ensure a smooth transition and cohesive client experience. Maintaining clear and consistent communication with clients via WhatsApp, following up regularly to address any challenges and ensure progress. Delivering the initial version of the AI solution promptly and ensuring it adheres to quality standards before going live. Monitoring and managing onboarding timelines to ensure accounts are launched within the service level agreement (SLA) and are not identified as churn risks. Providing initial training and resources to empower clients in testing and understanding their AI assistant.
Role Overview T-Systems Iberia is hiring an Employee Central Lead - Program Manager in Barcelona. This position leads the implementation and ongoing improvement of Employee Central solutions, supporting the company's digital transformation and organizational objectives. What You Will Do Direct project teams through all phases of Employee Central solution delivery Coordinate communication with stakeholders to keep projects aligned with business needs Develop and execute strategic plans to support digital transformation goals Promote technology-driven improvements to employee experience Who We’re Looking For Experience leading Employee Central (or similar HRIS) programs Strong background in project management and team leadership Skilled in stakeholder management and strategic planning Interest in digital transformation and employee experience
Role overview Delivery Hero is seeking a Customer Experience Director for its Marketplace division based in Barcelona. This leadership position plays a key role in shaping how customers interact with the platform and in setting the standards for service quality. The focus is on improving customer satisfaction and increasing engagement throughout the marketplace experience. What you will do Lead initiatives to enhance the customer journey and elevate overall satisfaction Develop and implement strategies designed to boost engagement on the marketplace platform Use operational expertise to raise service standards and improve customer interactions Requirements Proven leadership experience in customer experience management Comfortable making decisions in a rapidly changing environment Driven to achieve measurable improvements in customer outcomes This role offers the chance to influence the direction of customer experience at Delivery Hero. Candidates with a strong record of optimizing customer journeys and leading teams are encouraged to apply.
Join the vibrant team at SLS Barcelona as a Guest Experience Agent! In this pivotal role, you will be under the mentorship of the Guest Experience Manager, delivering exceptional service that embodies warmth, attentiveness, and professionalism from the moment guests arrive until their departure.Key Responsibilities:Welcome and assist guests with a friendly demeanor and professional approach.Address both standard and unique guest requests with care.Provide detailed information about hotel amenities, including dining options and local attractions.Evaluate guest feedback to enhance service quality and improve ratings.Resolve guest complaints and inquiries swiftly and empathetically, ensuring satisfaction.Stay informed about hotel events and activities, offering tailored recommendations to enhance guest experiences.Manage concierge services, including event ticketing, tour arrangements, and transportation logistics.Build and maintain partnerships with local service providers to deliver exclusive experiences for guests.Anticipate guest needs by recording preferences and managing their requests effectively.Collaborate with various departments such as Front Office, Housekeeping, and Food & Beverage to ensure seamless communication regarding guest preferences.Maintain accurate records of guest interactions to personalize future visits.Monitor public areas to ensure cleanliness and guest comfort.Assist in training staff on guest service excellence and VIP protocols.
Join Delivery Hero as the Head of Workforce Management Marketplace Experience, where you will play a pivotal role in shaping our workforce management strategies. You will lead a team focused on creating exceptional marketplace experiences while optimizing operational efficiency.
About KeyfactorAt Keyfactor, we are dedicated to fostering a connected society grounded in trust, providing identity-first security for every individual and machine. Our expertise enables organizations to rapidly establish and sustain digital trust at scale. Trusted by over 1,500 companies worldwide, our decades of experience in cybersecurity have positioned us as a leader in the industry. We are honored to consistently be recognized as a Best Place to Work, thanks to our remarkable team that nurtures our culture as we expand. We invite you to entrust your future with Keyfactor!Position: Senior UX EngineerLocation: Barcelona, SpainExperience Level: Mid to SeniorJob Function: EngineeringEmployment Type: Full-TimeIndustry: Computer & Network SecurityThe Senior UX Engineer will be a vital part of our engineering team, responsible for designing and delivering exceptional customer experiences for complex products within the Redtrust ecosystem. This role requires a blend of strong hands-on execution and ownership of UX solutions at both the product and feature levels. Collaborating closely with Product Management, Engineering, and other departments, the Senior UX Engineer will convert customer needs and business requirements into intuitive, scalable interaction models while contributing to the evolution of UX standards and design systems.This position is based in our Barcelona office, and we embrace a hybrid work model with excellent flexible working practices. Applicants must hold a valid Right to Work in Spain to be eligible for this role.
Join Scopely as an Operations and Experience Coordinator for Monopoly GO! In this pivotal role, you'll be responsible for enhancing player experiences and streamlining operational processes to ensure seamless game performance. Collaborate with cross-functional teams to implement strategies that boost engagement and retention, while also managing day-to-day operations to support our vibrant gaming community.
About UsPerk, formerly known as TravelPerk, is a cutting-edge platform designed for efficient travel and spend management. Our innovative tools automate various processes including travel bookings, expense management, and invoice processing, allowing businesses to focus on what truly matters. By eliminating tedious tasks that consume valuable time, we aim to enhance productivity and foster a culture of innovation.We are proud to support over 10,000 companies globally, including industry leaders such as Wise, On Running, Breitling, and Fabletics. Our goal is to address the staggering 7 hours of lost productivity experienced by employees each week, representing a $1.7 trillion challenge.Founded in 2015, Perk has expanded to become a global organization with over 1,800 employees across 12 offices, including our headquarters in London and Boston. We blend innovation, control, and simplicity to revolutionize workplace dynamics and improve employee satisfaction.Our core values drive us: we believe in ownership, delivering a 7-star experience, and teamwork. We prioritize curiosity, purpose, and mindset, empowering our team members to unlock their full potential. Our talent team is composed of top professionals from the travel and SaaS sectors, representing a diverse array of cultures from more than 70 countries. If you are passionate about making a significant impact and transforming the way millions experience work, we invite you to join our dynamic team.For more information, please visit www.perk.com.
About the Role anybotics is looking for a People Experience Partner for a maternity cover in Barcelona, Catalonia. This role focuses on strengthening employee engagement and supporting a positive workplace culture. What You Will Do Work closely with teams across the company to put HR initiatives into practice Help maintain and improve programs that support employees Contribute to a welcoming and collaborative environment
Rover connects pet parents with trusted pet care services across the U.S., Canada, Europe, and Australia. With headquarters in Seattle and Barcelona, Rover is committed to creating safe, personalized experiences for every pet. Employees are encouraged to use AI tools to improve the experience for the entire community. Rover has been recognized as a top workplace by Seattle Business Magazine and Puget Sound Business Journal. The company values accessibility, inclusion, and a welcoming environment for all team members. Role overview This Senior Product Engineer position focuses on the Booking Experience team in Barcelona. The team’s mission is to make booking pet care smooth and straightforward, helping pet parents quickly find the right sitter. The role is full-time and permanent, with a hybrid work model: team members work from the Poblenou office on Mondays and Thursdays. Sponsorship and relocation assistance are available for candidates relocating to Barcelona. The Booking Experience Team This cross-functional group includes seven experienced full-stack engineers who care about clean code, teamwork, and delivering high-quality user experiences. The team works closely with product, design, and data science, sharing ownership of projects and making decisions collaboratively. Improving conversion is a key goal, so the team’s work directly shapes Rover’s platform. Alongside their focus on product quality, the team values connection, team lunches, offsites, and relaxed coffee breaks on the terrace are part of their routine. What you will do Collaborate closely with a supportive group of engineers Work on projects that directly influence platform conversion and user experience Contribute to a culture that values learning, ownership, and enjoyment
Role Overview tsmg is seeking an Experienced Taxi Driver in Barcelona to support a major passenger experience project in Spain. This role focuses on providing reliable transportation and positive interactions with passengers throughout structured project activities and evaluations. The driver will operate a vehicle along set routes, ensuring safe and timely transport for passengers. Consistent, responsible driving and a strong service mindset are essential, as the quality of each journey directly impacts the project’s success.
Exoticca is an online travel agency based in Barcelona, focused on transforming how travelers plan and book long-distance journeys. The company’s mission is to create memorable milestones for customers through unique destinations and a strong commitment to both service and sustainability. With a multicultural team and ongoing international expansion, Exoticca values energy, diversity, and ambition in every new hire. Role overview The Product Manager - Agent Experience & Customer Operations leads the evolution of the tools and platforms used by Exoticca’s call center agents. This position aims to help agents better support sales and customer needs by refining the systems and workflows behind thousands of daily customer interactions. Agents depend on platforms like Salesforce and Sprinklr to manage bookings and provide support. Improving these tools directly impacts sales conversion and customer satisfaction. The Product Manager works closely with teams across Customer Experience, Sales Operations, and Engineering to turn operational needs into scalable solutions. What you will do Platform & product ownership: Manage the roadmap for Salesforce and Sprinklr platforms used by Customer Service and Sales. Prioritize initiatives that improve agent productivity, drive sales, and enhance customer satisfaction. Agent experience & operational impact: Collaborate with Customer Service and Sales leaders to identify workflow challenges in the call center. Translate these into actionable platform improvements. Drive automation, optimize workflows, and upgrade tools to support agent effectiveness. Ensure smooth integration of platforms with customer data and communication channels. Use analytics to uncover opportunities for better operational efficiency and customer experience. Operational excellence (initial focus): Oversee daily improvements, bug fixes, and feature requests for Salesforce and Sprinklr. Apply prioritization frameworks and agile practices to platform development. Work with engineering teams and external vendors to deliver solutions on time. Track progress, address obstacles, and resolve issues quickly. Establish reporting and observability for key metrics.
Full-time|Hybrid|Barcelona, Catalunya [Cataluña], Spain
JOIN OUR TEAM Located in the vibrant city of Barcelona, DegustaBox connects food and beverage brands with consumers across France, Germany, the UK, Italy, and Spain through cutting-edge In-home Sampling, Market Research, and Social Media initiatives. Our goal is clear: to deliver Surprise and Joy to homes everywhere!Our unique approach combines exciting products with exceptional people, fostering a workplace culture defined by collaboration, transparency, and positivity. We value ownership, proactivity, and a practical mindset, which allows us to stand out in the industry.YOUR NEW ROLE As a Customer Experience Executive, you will be the go-to expert and advocate for our customers in both the German and UK markets. You'll deepen your understanding of the food and beverage sector while providing outstanding service and contributing to innovative projects that enhance customer experience. Join a dynamic and spirited team and elevate your skills in Operations.YOUR RESPONSIBILITIES Assist DegustaBox customers in resolving both simple and complex issues via phone, email, and social media.Monitor and respond to reviews on public platforms such as Trustpilot and Google.Participate in team meetings to report KPIs and share valuable market insights.Collaborate on projects aimed at enhancing customer experience.Facilitate onboarding and training for new team members (interns and executives).Contribute to managing internal operational administrative tasks.Above all, ensure a high level of customer service that brings smiles to our subscribers :)
About Ukio Ukio is shaping the future of residential living with a fresh approach to renting. Founded in Barcelona in 2026, the company has quickly expanded to cities including Madrid, Lisbon, Berlin, Paris, and Milan, with plans for further growth across Europe and beyond. Ukio offers fully furnished, thoughtfully designed apartments for stays starting at one month, removing the usual hurdles of traditional rentals like lengthy contracts and large deposits. This model gives guests the freedom to settle where they want, when they want. Supported by top Venture Capital firms and named among Spain’s leading startups by LinkedIn, Ukio recently secured €27 million in Series A funding. This investment is fueling rapid expansion and team growth throughout Western Europe. Our Culture Diversity, compassion, and honesty form the foundation of Ukio’s team. Employees bring a wide range of interests, from culinary pursuits to travel, and contribute to a collaborative, engaging workplace. The startup environment values autonomy and creativity, with regular opportunities for team bonding and personal growth. Role Overview: Senior Guest Relations Specialist The Senior Guest Relations Specialist oversees the guest experience and daily operations for a specific portfolio of apartments. This position goes beyond standard support: full responsibility for assigned units includes balancing guest satisfaction, operational efficiency, and business goals. Independent decision-making is key, as choices directly affect service quality, property availability, and the overall performance of the portfolio. The role also involves close collaboration with other teams to ensure every guest feels at home and Ukio’s standards are met.
Role overview Fever Up is looking for a Senior CRM Specialist to join the team in Barcelona. The focus of this role is to shape and carry out customer relationship management strategies that drive engagement and retention. What you will do Design and execute CRM strategies that align with customer engagement and retention objectives Apply data-driven insights to continuously improve CRM processes Ensure customer communications are tailored and effective Location This position is based in Barcelona.
Role Overview Codeway is hiring an Employee Experience Specialist in Barcelona. This role focuses on improving the workplace environment and supporting employee satisfaction. The goal: help shape a culture where employees feel engaged, productive, and included. What You Will Do Work with teams across the company to design and deliver initiatives that enhance…
About Perk Perk builds tools that simplify travel and expense management through automation. Our platform helps organizations reduce manual work, giving teams more time to focus on what matters. Over 10,000 clients worldwide trust Perk, including Wise, On Running, and Breitling. We address the widespread problem of lost productivity in the workplace, helping companies reclaim hours and cut unnecessary costs. Founded in 2015, Perk has grown to over 1,800 employees across 12 offices, with headquarters in London and Boston. Our team represents more than 70 nationalities, all working together to improve the way millions experience work. Our Values Ownership: Every team member takes responsibility for their work and its impact. Exceptional service: We aim to deliver outstanding support to our clients and each other. Teamwork: Collaboration drives our success. Curiosity and purpose: We encourage learning and meaningful contributions. Workplace Experience Specialist in Barcelona Perk is looking for a Workplace Experience Specialist to help create a welcoming, efficient, and productive environment in our Barcelona office. This role supports our mission by ensuring daily operations run smoothly and employees feel empowered to do their best work. Learn More For additional details about Perk and our approach, visit www.perk.com.
About UsAt Perk, we are redefining the landscape of travel and spend management with our innovative platform. Formerly known as TravelPerk, our mission is to alleviate the burdens of time-consuming manual tasks, empowering teams to focus on what truly matters. Our suite of tools streamlines everything from travel arrangements to expense management, invoice processing, and beyond. By eradicating shadow work that diminishes productivity and morale, we aim to enable a work environment where innovation thrives.With the trust of over 10,000 global companies, including renowned names like Wise, On Running, Breitling, and Fabletics, we are addressing the staggering 7 hours of lost productivity per employee weekly, a staggering $1.7 trillion issue.Founded in 2015, Perk has swiftly risen to become a global powerhouse with over 1,800 employees spanning 12 offices worldwide, with headquarters in London and Boston. We blend innovation, control, and simplicity to transform business processes and enhance workplace satisfaction.Our values drive us at Perk, emphasizing ownership, delivering a 7-star experience, and fostering a collaborative team spirit. We value curiosity, purpose, and a growth mindset alongside knowledge, unlocking the full potential of our talent. Our diverse team unites top professionals from the travel and SaaS industries, representing more than 70 nations. If you are passionate about making a genuine impact and shaping the work experiences of millions, we invite you to join us.Learn more about us at www.perk.com.
Join us at the prestigious Orient Express as a Concierge Guest Experience Specialist, where your role will be pivotal in creating unforgettable experiences for our guests. In this full-time position, you will be the first point of contact for visitors, showcasing the elegance and charm of our historic brand.As a Concierge, you will utilize your extensive knowledge of the local area and your exceptional problem-solving skills to assist guests with their needs, whether it’s arranging transportation, recommending dining options, or providing insight into local attractions.We are looking for an individual who is passionate about hospitality and dedicated to delivering exemplary service, ensuring that every guest feels valued and cared for during their stay.
About PerkPerk (formerly TravelPerk) is a cutting-edge platform dedicated to revolutionizing travel and spend management. Our innovative tools are designed to eradicate the tedious, manual tasks that hinder productivity, automating everything from travel reservations to expense tracking and invoice management. We strive to eliminate shadow work that consumes precious hours, diminishes morale, and stifles innovation, empowering our users to focus on what truly matters.Trusted by over 10,000 companies globally, including industry leaders like Wise, On Running, Breitling, and Fabletics, we address a staggering productivity loss of seven hours per employee each week, a $1.7 trillion challenge in the workforce.Since our inception in 2015, Perk has evolved into a dynamic global organization with a workforce of more than 1,800 professionals across 12 offices, headquartered in London and Boston. We blend innovation, control, and simplicity to transform business operations and enhance workplace satisfaction.Driven by values such as ownership, delivering a 7-star experience, and teamwork, we place significant emphasis on curiosity, purpose, and mindset as key drivers of potential. Our diverse talent team comprises top experts from the travel and SaaS sectors, representing over 70 countries. If you are passionate about making a real impact and transforming how millions experience work, we would love to welcome you to our team.Learn more about us at www.perk.com.The Role:As a Senior Implementation Specialist, you will spearhead the onboarding of new customers onto the Perk platform, offering them tailored advice to enhance their overall experience. Your role will involve guiding clients from their initial signup through to successful platform launch, providing consultative, administrative, technical, and educational support to ensure maximum utilization of the Perk platform.
Join our dynamic Operations team at Darwin AI as an AI Onboarding Specialist! We are seeking an individual who is not only enthusiastic about technology and artificial intelligence but also values providing exceptional service. This position is perfect for those who enjoy initiating client relationships, converting requirements into functional AI solutions, and ensuring a seamless implementation process for our new customers.In this crucial role within our Onboarding team, you will be instrumental in the initial phase of the customer journey—helping clients to unlock the potential of Darwin AI from day one.Your responsibilities will include: Facilitating the onboarding process for new client accounts, ensuring all essential information is gathered and configured for a successful launch. Leading kick-off meetings with clients to align expectations, collect requirements, and guide them through the onboarding process. Building and configuring AI assistants utilizing internal tools, tailored to client specifications and business logic. Collaborating with Sales, Customer Support, and Product teams to ensure a smooth transition and cohesive client experience. Maintaining clear and consistent communication with clients via WhatsApp, following up regularly to address any challenges and ensure progress. Delivering the initial version of the AI solution promptly and ensuring it adheres to quality standards before going live. Monitoring and managing onboarding timelines to ensure accounts are launched within the service level agreement (SLA) and are not identified as churn risks. Providing initial training and resources to empower clients in testing and understanding their AI assistant.
Role Overview T-Systems Iberia is hiring an Employee Central Lead - Program Manager in Barcelona. This position leads the implementation and ongoing improvement of Employee Central solutions, supporting the company's digital transformation and organizational objectives. What You Will Do Direct project teams through all phases of Employee Central solution delivery Coordinate communication with stakeholders to keep projects aligned with business needs Develop and execute strategic plans to support digital transformation goals Promote technology-driven improvements to employee experience Who We’re Looking For Experience leading Employee Central (or similar HRIS) programs Strong background in project management and team leadership Skilled in stakeholder management and strategic planning Interest in digital transformation and employee experience
Role overview Delivery Hero is seeking a Customer Experience Director for its Marketplace division based in Barcelona. This leadership position plays a key role in shaping how customers interact with the platform and in setting the standards for service quality. The focus is on improving customer satisfaction and increasing engagement throughout the marketplace experience. What you will do Lead initiatives to enhance the customer journey and elevate overall satisfaction Develop and implement strategies designed to boost engagement on the marketplace platform Use operational expertise to raise service standards and improve customer interactions Requirements Proven leadership experience in customer experience management Comfortable making decisions in a rapidly changing environment Driven to achieve measurable improvements in customer outcomes This role offers the chance to influence the direction of customer experience at Delivery Hero. Candidates with a strong record of optimizing customer journeys and leading teams are encouraged to apply.
Join the vibrant team at SLS Barcelona as a Guest Experience Agent! In this pivotal role, you will be under the mentorship of the Guest Experience Manager, delivering exceptional service that embodies warmth, attentiveness, and professionalism from the moment guests arrive until their departure.Key Responsibilities:Welcome and assist guests with a friendly demeanor and professional approach.Address both standard and unique guest requests with care.Provide detailed information about hotel amenities, including dining options and local attractions.Evaluate guest feedback to enhance service quality and improve ratings.Resolve guest complaints and inquiries swiftly and empathetically, ensuring satisfaction.Stay informed about hotel events and activities, offering tailored recommendations to enhance guest experiences.Manage concierge services, including event ticketing, tour arrangements, and transportation logistics.Build and maintain partnerships with local service providers to deliver exclusive experiences for guests.Anticipate guest needs by recording preferences and managing their requests effectively.Collaborate with various departments such as Front Office, Housekeeping, and Food & Beverage to ensure seamless communication regarding guest preferences.Maintain accurate records of guest interactions to personalize future visits.Monitor public areas to ensure cleanliness and guest comfort.Assist in training staff on guest service excellence and VIP protocols.
Join Delivery Hero as the Head of Workforce Management Marketplace Experience, where you will play a pivotal role in shaping our workforce management strategies. You will lead a team focused on creating exceptional marketplace experiences while optimizing operational efficiency.
About KeyfactorAt Keyfactor, we are dedicated to fostering a connected society grounded in trust, providing identity-first security for every individual and machine. Our expertise enables organizations to rapidly establish and sustain digital trust at scale. Trusted by over 1,500 companies worldwide, our decades of experience in cybersecurity have positioned us as a leader in the industry. We are honored to consistently be recognized as a Best Place to Work, thanks to our remarkable team that nurtures our culture as we expand. We invite you to entrust your future with Keyfactor!Position: Senior UX EngineerLocation: Barcelona, SpainExperience Level: Mid to SeniorJob Function: EngineeringEmployment Type: Full-TimeIndustry: Computer & Network SecurityThe Senior UX Engineer will be a vital part of our engineering team, responsible for designing and delivering exceptional customer experiences for complex products within the Redtrust ecosystem. This role requires a blend of strong hands-on execution and ownership of UX solutions at both the product and feature levels. Collaborating closely with Product Management, Engineering, and other departments, the Senior UX Engineer will convert customer needs and business requirements into intuitive, scalable interaction models while contributing to the evolution of UX standards and design systems.This position is based in our Barcelona office, and we embrace a hybrid work model with excellent flexible working practices. Applicants must hold a valid Right to Work in Spain to be eligible for this role.
Join Scopely as an Operations and Experience Coordinator for Monopoly GO! In this pivotal role, you'll be responsible for enhancing player experiences and streamlining operational processes to ensure seamless game performance. Collaborate with cross-functional teams to implement strategies that boost engagement and retention, while also managing day-to-day operations to support our vibrant gaming community.
About UsPerk, formerly known as TravelPerk, is a cutting-edge platform designed for efficient travel and spend management. Our innovative tools automate various processes including travel bookings, expense management, and invoice processing, allowing businesses to focus on what truly matters. By eliminating tedious tasks that consume valuable time, we aim to enhance productivity and foster a culture of innovation.We are proud to support over 10,000 companies globally, including industry leaders such as Wise, On Running, Breitling, and Fabletics. Our goal is to address the staggering 7 hours of lost productivity experienced by employees each week, representing a $1.7 trillion challenge.Founded in 2015, Perk has expanded to become a global organization with over 1,800 employees across 12 offices, including our headquarters in London and Boston. We blend innovation, control, and simplicity to revolutionize workplace dynamics and improve employee satisfaction.Our core values drive us: we believe in ownership, delivering a 7-star experience, and teamwork. We prioritize curiosity, purpose, and mindset, empowering our team members to unlock their full potential. Our talent team is composed of top professionals from the travel and SaaS sectors, representing a diverse array of cultures from more than 70 countries. If you are passionate about making a significant impact and transforming the way millions experience work, we invite you to join our dynamic team.For more information, please visit www.perk.com.
About the Role anybotics is looking for a People Experience Partner for a maternity cover in Barcelona, Catalonia. This role focuses on strengthening employee engagement and supporting a positive workplace culture. What You Will Do Work closely with teams across the company to put HR initiatives into practice Help maintain and improve programs that support employees Contribute to a welcoming and collaborative environment
Rover connects pet parents with trusted pet care services across the U.S., Canada, Europe, and Australia. With headquarters in Seattle and Barcelona, Rover is committed to creating safe, personalized experiences for every pet. Employees are encouraged to use AI tools to improve the experience for the entire community. Rover has been recognized as a top workplace by Seattle Business Magazine and Puget Sound Business Journal. The company values accessibility, inclusion, and a welcoming environment for all team members. Role overview This Senior Product Engineer position focuses on the Booking Experience team in Barcelona. The team’s mission is to make booking pet care smooth and straightforward, helping pet parents quickly find the right sitter. The role is full-time and permanent, with a hybrid work model: team members work from the Poblenou office on Mondays and Thursdays. Sponsorship and relocation assistance are available for candidates relocating to Barcelona. The Booking Experience Team This cross-functional group includes seven experienced full-stack engineers who care about clean code, teamwork, and delivering high-quality user experiences. The team works closely with product, design, and data science, sharing ownership of projects and making decisions collaboratively. Improving conversion is a key goal, so the team’s work directly shapes Rover’s platform. Alongside their focus on product quality, the team values connection, team lunches, offsites, and relaxed coffee breaks on the terrace are part of their routine. What you will do Collaborate closely with a supportive group of engineers Work on projects that directly influence platform conversion and user experience Contribute to a culture that values learning, ownership, and enjoyment
Role Overview tsmg is seeking an Experienced Taxi Driver in Barcelona to support a major passenger experience project in Spain. This role focuses on providing reliable transportation and positive interactions with passengers throughout structured project activities and evaluations. The driver will operate a vehicle along set routes, ensuring safe and timely transport for passengers. Consistent, responsible driving and a strong service mindset are essential, as the quality of each journey directly impacts the project’s success.
Exoticca is an online travel agency based in Barcelona, focused on transforming how travelers plan and book long-distance journeys. The company’s mission is to create memorable milestones for customers through unique destinations and a strong commitment to both service and sustainability. With a multicultural team and ongoing international expansion, Exoticca values energy, diversity, and ambition in every new hire. Role overview The Product Manager - Agent Experience & Customer Operations leads the evolution of the tools and platforms used by Exoticca’s call center agents. This position aims to help agents better support sales and customer needs by refining the systems and workflows behind thousands of daily customer interactions. Agents depend on platforms like Salesforce and Sprinklr to manage bookings and provide support. Improving these tools directly impacts sales conversion and customer satisfaction. The Product Manager works closely with teams across Customer Experience, Sales Operations, and Engineering to turn operational needs into scalable solutions. What you will do Platform & product ownership: Manage the roadmap for Salesforce and Sprinklr platforms used by Customer Service and Sales. Prioritize initiatives that improve agent productivity, drive sales, and enhance customer satisfaction. Agent experience & operational impact: Collaborate with Customer Service and Sales leaders to identify workflow challenges in the call center. Translate these into actionable platform improvements. Drive automation, optimize workflows, and upgrade tools to support agent effectiveness. Ensure smooth integration of platforms with customer data and communication channels. Use analytics to uncover opportunities for better operational efficiency and customer experience. Operational excellence (initial focus): Oversee daily improvements, bug fixes, and feature requests for Salesforce and Sprinklr. Apply prioritization frameworks and agile practices to platform development. Work with engineering teams and external vendors to deliver solutions on time. Track progress, address obstacles, and resolve issues quickly. Establish reporting and observability for key metrics.
Full-time|Hybrid|Barcelona, Catalunya [Cataluña], Spain
JOIN OUR TEAM Located in the vibrant city of Barcelona, DegustaBox connects food and beverage brands with consumers across France, Germany, the UK, Italy, and Spain through cutting-edge In-home Sampling, Market Research, and Social Media initiatives. Our goal is clear: to deliver Surprise and Joy to homes everywhere!Our unique approach combines exciting products with exceptional people, fostering a workplace culture defined by collaboration, transparency, and positivity. We value ownership, proactivity, and a practical mindset, which allows us to stand out in the industry.YOUR NEW ROLE As a Customer Experience Executive, you will be the go-to expert and advocate for our customers in both the German and UK markets. You'll deepen your understanding of the food and beverage sector while providing outstanding service and contributing to innovative projects that enhance customer experience. Join a dynamic and spirited team and elevate your skills in Operations.YOUR RESPONSIBILITIES Assist DegustaBox customers in resolving both simple and complex issues via phone, email, and social media.Monitor and respond to reviews on public platforms such as Trustpilot and Google.Participate in team meetings to report KPIs and share valuable market insights.Collaborate on projects aimed at enhancing customer experience.Facilitate onboarding and training for new team members (interns and executives).Contribute to managing internal operational administrative tasks.Above all, ensure a high level of customer service that brings smiles to our subscribers :)
About Ukio Ukio is shaping the future of residential living with a fresh approach to renting. Founded in Barcelona in 2026, the company has quickly expanded to cities including Madrid, Lisbon, Berlin, Paris, and Milan, with plans for further growth across Europe and beyond. Ukio offers fully furnished, thoughtfully designed apartments for stays starting at one month, removing the usual hurdles of traditional rentals like lengthy contracts and large deposits. This model gives guests the freedom to settle where they want, when they want. Supported by top Venture Capital firms and named among Spain’s leading startups by LinkedIn, Ukio recently secured €27 million in Series A funding. This investment is fueling rapid expansion and team growth throughout Western Europe. Our Culture Diversity, compassion, and honesty form the foundation of Ukio’s team. Employees bring a wide range of interests, from culinary pursuits to travel, and contribute to a collaborative, engaging workplace. The startup environment values autonomy and creativity, with regular opportunities for team bonding and personal growth. Role Overview: Senior Guest Relations Specialist The Senior Guest Relations Specialist oversees the guest experience and daily operations for a specific portfolio of apartments. This position goes beyond standard support: full responsibility for assigned units includes balancing guest satisfaction, operational efficiency, and business goals. Independent decision-making is key, as choices directly affect service quality, property availability, and the overall performance of the portfolio. The role also involves close collaboration with other teams to ensure every guest feels at home and Ukio’s standards are met.
Role overview Fever Up is looking for a Senior CRM Specialist to join the team in Barcelona. The focus of this role is to shape and carry out customer relationship management strategies that drive engagement and retention. What you will do Design and execute CRM strategies that align with customer engagement and retention objectives Apply data-driven insights to continuously improve CRM processes Ensure customer communications are tailored and effective Location This position is based in Barcelona.
