Travel Agent - Amadeus Specialist (Night Shift)

Join Exoticca as a Travel Agent - Amadeus Specialist!At Exoticca, we are not just an online travel agency; we are passionate creators of unforgettable journeys. Our mission revolves around crafting exceptional long-distance trips that resonate with our customers' dreams and aspirations. We pride ourselves on delivering unparalleled value, while nurturing a d…

Exoticca, based in Barcelona, specializes in long-distance travel and curates vacation packages to destinations around the world. The company values both customer experience and environmental care, working with a diverse team committed to shaping new travel experiences. The Travel Agent - Amadeus Specialist role is part of the Flight Operations team. This position centers on supporting daily travel operations and relies on strong Amadeus GDS knowledge to ensure trips are managed efficiently. Main responsibilities Carry out travel operations tasks, such as handling flight changes, cancellations, and processing refund requests. Manage and escalate GDS-related issues, ensuring cases are followed through to resolution. Negotiate rates and process advanced refunds within the Amadeus system. Coordinate with land suppliers to address requests before and after bookings. Assist customers with emergency situations while they are traveling, using multiple communication channels.

What is Exoticca?Exoticca stands at the forefront of the online travel industry, transforming how dream vacations are conceived, crafted, and sold. Our brand is built on the principle of creating unforgettable life experiences. We pride ourselves on offering exceptional value trips, uncovering unique destinations, and curating extraordinary travel adventures, all while prioritizing genuine care for our customers and the environment.As a fast-growing, dynamic, and multicultural team, we are on the lookout for passionate individuals to join us in our mission to build the most innovative travel company of our time.Your Role:We seek talented telesales professionals to fill the role of Sales Agent within one of the most rapidly expanding travel agencies today. The position is exclusively for the night shift (22:00-07:00), focusing on handling calls primarily in English and Spanish from our North American clientele.This role presents an exciting opportunity to leverage your sales expertise in a rewarding environment with a competitive salary and attractive commission structure!Key Responsibilities:Engage with customers who have shown interest in Exoticca offerings, assess their needs, provide tailored recommendations, and highlight the benefits of an Exoticca journey.Utilize best practices to understand clients’ budgets, timelines, and decision-making processes, delivering a premium experience.Address inquiries, complaints, and feedback while managing refunds when necessary.Exhibit robust knowledge of our diverse range of products and travel packages.Ensure operational integrity by adhering to established policies and procedures.Meet personal targets and contribute to the achievement of company goals.Qualifications:Demonstrated sales experience with a proven success record.Exceptional communication and negotiation skills.A proactive attitude: coachable, highly motivated, and results-driven.Adaptability to varied schedules including evenings, weekends, and holidays. As a Sales Agent, you'll have rotating shifts to support our US and Canadian markets.Fluency in English is essential; we particularly welcome multilingual candidates, especially in the languages of our operational markets: German, French, Spanish, Mexican, UK English, US English, Canadian English, etc.Preferred Qualifications:At least 2 years of experience in a contact center within the travel sector.A degree in Hospitality, Travel, Tourism, or a related field.Familiarity with Salesforce, Amadeus, or other CRM platforms.In-depth knowledge of current travel trends.Preference will be given to native German speakers.Benefits:Competitive compensation package.Generous commission structure.

Join Exoticca - Where Adventures Begin!Exoticca is a groundbreaking online travel agency that has transformed the way we experience long-distance dream vacations. Our mission is centered around 'creating life milestones' by offering exceptional value trips, unique destinations, and unforgettable travel experiences, all while demonstrating genuine care for our customers and the environment.As part of our dynamic, multicultural team experiencing rapid international growth, we are looking for passionate individuals to help us shape the future of travel.What We Provide:As a leading travel platform in Europe and North America, Exoticca offers exciting, memorable, and affordable travel experiences across more than 65 destinations!We are currently seeking skilled customer service professionals to join our team as Night Shift Customer Service Agents at one of the fastest-growing travel companies today. You will assist our customers before their journeys and while they are at their destinations, ensuring that our customer service is unparalleled and sets Exoticca apart!This is a fantastic opportunity to hone your customer service skills while enjoying a competitive salary and limitless career advancement possibilities!Your Responsibilities:Deliver exceptional support before, during, and after trips:Manage customer interactions through various channels, including inbound calls, emails, and chats.Provide comprehensive information about destinations and trips.Assist with visa inquiries and country-specific entry requirements.Facilitate changes to excursions as needed.Process cancellations, service amendments, and refund requests.Offer details about land and flight services.Resolve booking issues efficiently.Assist customers in case of flight delays or cancellations.Inform about daily activities during their stay.Handle communications in crisis situations.Take ownership of problem resolutions and provide appropriate compensation when necessary.Meet performance targets:Productivity measures (number of calls and emails handled)Quality Assurance scoresCustomer Satisfaction (CSAT), Agent Satisfaction (ASAT), and Issue Resolution metricsAverage Handling Time (AHT)Occupancy and schedule adherenceStay current with evolving processes, procedures, and policies in a dynamic start-up environment!Qualifications:Experience Required:At least 2 years of experience in a contact center or customer service role.Preferred experience in the travel industry contact center.Experience supporting North American clients with a keen understanding of customer preferences.

About ExoticcaExoticca is an innovative online travel agency that has transformed the way long-distance dream trips are conceived, crafted, and sold. Our mission is centered around the philosophy of 'creating life milestones.' We are dedicated to offering exceptional value trips, exploring unique destinations, curating extraordinary travel experiences, and showing genuine care for our customers and the environment.As part of a professional, dynamic, and multicultural team that is rapidly expanding internationally, we are looking for new partners to help us establish the most innovative and forward-thinking travel company of our generation.Your RoleAs a Sales Agent at Exoticca, you will be pivotal in converting interested travelers into unforgettable long-distance journeys. You will engage with high-quality inbound leads, guiding customers through their travel choices with a consultative and premium approach.This position is perfect for individuals who thrive in sales, understand customer needs, and aspire to grow within a fast-paced, international travel company.Your ResponsibilitiesResponding to inbound inquiries from customers who have expressed interest in Exoticca’s offerings.Assessing customers’ needs, budget, timelines, and decision-making processes to provide tailored travel solutions.Effectively presenting Exoticca’s value proposition and benefits with a high-touch, consultative sales methodology.Building robust product knowledge across various destinations and travel packages.Meeting clear individual targets while contributing to the overall success of the team.Ensuring operational excellence by adhering to internal policies and procedures.Fostering a positive, collaborative, and performance-driven sales culture.

About ExoticcaExoticca is a trailblazing online travel agency that has transformed the way long-distance dream vacations are conceived, produced, and sold. Our brand is built on a commitment to 'creating life milestones.' We strive to provide exceptional travel experiences at the best value, exploring unique destinations while demonstrating genuine care for our customers and the planet.We are a vibrant, professional, and multicultural team experiencing rapid international growth, and we are on the lookout for new partners to help us build the most innovative travel company of our generation.Your RoleWe are seeking a B2B Travel Advisor Support Specialist to assist our travel partners effectively. In this role, you will:Support travel advisors throughout the booking processProvide product insights and resolve inquiriesGuide travel advisors in utilizing our platform independentlyAssist with market-specific queries and requirementsFollow up on quotes to enhance conversion ratesContribute to the growth of B2B revenue when opportunities ariseThis position blends customer support with a commercial focus, making it ideal for someone passionate about helping partners and motivated by achieving results. You will collaborate closely with partners across the American continent markets, gaining exposure to international sales dynamics and acquiring valuable B2B experience.Key ResponsibilitiesAssist travel advisors with inquiries related to itineraries, pricing, availability, and policies.Prepare and follow up on quotes to facilitate bookings.Identify upselling and cross-selling opportunities when applicable.Manage booking-related issues and coordinate internally as necessary.Keep accurate records in CRM and internal systems.Stay informed about product updates and promotions.Collaborate with Sales, Operations, and Customer Experience teams.QualificationsFluent in English and Spanish (mandatory).Previous experience in customer service, sales support, or travel.Comfortable communicating with international partners via calls and emails.Highly organized and detail-oriented.Commercial mindset with a proactive approach.Experience with CRM systems is a plus.Knowledge of GDS systems (Amadeus) is desirable but not essential.A passion for travel.Availability for rotating shifts from Monday to Sunday, with hours from 09:00 to 18:00.Education:Bachelor’s degree in hospitality, travel, tourism, or a related field is preferred but not essential.

indiecampers seeks a Rental Service Agent to join the team onsite in Barcelona. This position acts as the primary point of contact for customers, supporting them throughout their campervan rental journey. Role overview Help customers book campervans and related services Answer questions and manage inquiries in person, over the phone, or online Guide customers through each step of the rental process to keep things running smoothly Requirements Genuine interest in customer service Comfortable working with people and addressing issues as they arise This is an onsite role based in Barcelona, Spain.

About ExoticcaExoticca is a trailblazing online travel agency that has transformed the way long-distance dream trips are conceived, produced, and sold. Central to Exoticca's mission is our dedication to "creating life milestones." We strive to offer exceptional value trips, uncover unique destinations, design extraordinary travel experiences, and uphold a genuine commitment to the well-being of our customers and the planet.Our vibrant, multicultural team is experiencing rapid international growth, and we are on the lookout for dynamic partners to help us shape the most innovative travel company of our time.Your RoleWe are seeking a B2B Travel Advisor Support Specialist to assist our travel partners. In this pivotal role, you will:Provide support to travel advisors throughout the booking processOffer product advice and address inquiriesGuide travel advisors in independently navigating our platformAssist with market-specific questions and requirementsFollow up on quotes to enhance conversion ratesContribute to B2B revenue growth when opportunities ariseThis role merges customer support with a commercial focus, making it perfect for someone who enjoys aiding partners while being driven by results. You will collaborate closely with partners across the North American markets, gaining insight into international sales dynamics and acquiring valuable B2B experience.Key ResponsibilitiesAssist travel advisors with questions regarding itineraries, pricing, availability, and policies.Prepare and follow up on quotes to facilitate their conversion into bookings.Identify upselling and cross-selling opportunities as they arise.Manage booking-related issues and coordinate with internal teams as necessary.Maintain accurate records in CRM and internal systems.Stay updated with product changes and promotions.Work in collaboration with Sales, Operations, and Customer Experience teams.QualificationsFluent in French and English (required). Proficiency in Spanish is an advantage.Prior experience in customer service, sales support, or the travel industry.Comfortable communicating with international partners via calls and email.Highly organized and detail-oriented.Commercially minded with a proactive approach.Experience with CRM systems is advantageous.Knowledge of GDS (Amadeus) is a plus, but not mandatory.A passion for travel is essential.Available for rotating shifts from Monday to Sunday, starting between 09:00 and 18:00.Education:A Bachelor’s degree in hospitality, travel, tourism, or a related field is preferred but not mandatory.

Role overview Sixt SE is looking for an Agent Check-In & Logistics Specialist to join the team at Barcelona Airport. The role centers on assisting customers through the check-in process and managing logistics to help daily operations run smoothly. What you will do Greet and support customers as they arrive at the airport branch Guide guests through the check-in steps with care and efficiency Coordinate vehicle logistics to keep cars available on schedule Collaborate with colleagues to create a positive rental experience Location This position is based at Barcelona Airport.

What Is Exoticca?Exoticca is an innovative online travel agency that has transformed the way long-distance dream trips are conceived, produced, and marketed. Our commitment to 'creating life milestones' is at the heart of Exoticca's brand identity. We strive to provide exceptional value trips, discover unique destinations, craft extraordinary travel experiences, and demonstrate genuine care for our customers and the environment.We are a dynamic, professional, and multicultural team experiencing rapid international growth, and we are looking for new partners to help us establish the most forward-thinking travel company of our generation.What do we do?At Exoticca, our product team consists of young, dynamic professionals eager to inject creativity into the travel industry. Based in the vibrant city of Barcelona, we develop new destination offerings and provide fresh perspectives on traditional ones through in-depth research, brainstorming sessions, and robust negotiations with our global partners.We invite you to join us as a Travel Product Buyer in our city center Barcelona office, where your attention to detail will ensure that Exoticca's products deliver unforgettable experiences to our customers.Your Main Responsibilities: Create the most appealing travel packages with a focus on customer satisfaction; negotiate with key partners, design itineraries, and ensure that our customers enjoy a unique experience with your packages. Utilize strong negotiation skills to maintain a competitive edge regarding price and quality. Stay informed about market trends and understand business needs. Your experience and network in the travel industry will be essential for developing your destinations. Your role will be pivotal in creating top-quality products tailored to our customers' preferences. Requirements: A minimum of 3 years of experience in the online travel industry. Advanced negotiation skills. Experience in contracting land products. A robust travel network and product portfolio. A proactive attitude: you are eager to learn, highly motivated, and driven to succeed. Strong adaptability. Fluency in English. A passion for travel. Benefits:Competitive compensation package aligned with job responsibilities and experience.Flexible compensation management options for meals, transportation, and private health insurance through Cobee.On-site work model: based in our Barcelona office.Permanent contract from day one.Employee perks including discounted travel packages!Unlimited coffee and snacks!

Join our dynamic team at roadsurfer.com as a Work and Travel Support Specialist. In this exciting role, you will be the primary point of contact for travelers embarking on their adventures with us. You will assist them in planning their journeys, provide valuable travel tips, and ensure they have an unforgettable experience.We are looking for a passionate individual who enjoys working with people and has a knack for problem-solving. Your role will involve engaging with customers, answering inquiries, and providing support throughout their travel journey.

Exoticca is an online travel agency based in Barcelona, focused on transforming how travelers plan and book long-distance journeys. The company’s mission is to create memorable milestones for customers through unique destinations and a strong commitment to both service and sustainability. With a multicultural team and ongoing international expansion, Exoticca values energy, diversity, and ambition in every new hire. Role overview The Product Manager - Agent Experience & Customer Operations leads the evolution of the tools and platforms used by Exoticca’s call center agents. This position aims to help agents better support sales and customer needs by refining the systems and workflows behind thousands of daily customer interactions. Agents depend on platforms like Salesforce and Sprinklr to manage bookings and provide support. Improving these tools directly impacts sales conversion and customer satisfaction. The Product Manager works closely with teams across Customer Experience, Sales Operations, and Engineering to turn operational needs into scalable solutions. What you will do Platform & product ownership: Manage the roadmap for Salesforce and Sprinklr platforms used by Customer Service and Sales. Prioritize initiatives that improve agent productivity, drive sales, and enhance customer satisfaction. Agent experience & operational impact: Collaborate with Customer Service and Sales leaders to identify workflow challenges in the call center. Translate these into actionable platform improvements. Drive automation, optimize workflows, and upgrade tools to support agent effectiveness. Ensure smooth integration of platforms with customer data and communication channels. Use analytics to uncover opportunities for better operational efficiency and customer experience. Operational excellence (initial focus): Oversee daily improvements, bug fixes, and feature requests for Salesforce and Sprinklr. Apply prioritization frameworks and agile practices to platform development. Work with engineering teams and external vendors to deliver solutions on time. Track progress, address obstacles, and resolve issues quickly. Establish reporting and observability for key metrics.

Join the Future of Travel at NuitéeNuitée is revolutionizing the travel industry by providing the essential API backbone that connects hotels, OTAs, fintechs, and businesses. Founded in 2017, our mission is to simplify a fragmented travel ecosystem with cutting-edge, scalable infrastructure—like the 'Stripe for Travel.'Our platform enables effortless connectivity, allowing companies to provide reliable travel solutions efficiently. With access to extensive hotel inventory and competitive pricing, we empower our clients to thrive in the travel market.With global teams in cities such as London, New York, San Francisco, Palma de Mallorca, and Casablanca, Nuitée has established itself as a trusted infrastructure partner for leading brands like Hopper, Expedia, Priceline, Google, and Uber.Backed by prominent VCs and investors from Booking.com, Stripe, and Shopify, we are poised to redefine the B2B travel market, streamlining hotel operations and fostering innovative applications through our advanced APIs.Step into the future of travel with us as we deliver AI-driven, smarter, and personalized travel experiences.Job OpportunityWe are seeking a skilled Flight Operations Agent (FOA) to enhance our flight operations team.In this role, you will manage manual ticket servicing and execution with our flight suppliers (Sabre, Travelport, ATLAS), handling voluntary changes, involuntary re-accommodation, refunds, and intricate pricing scenarios.You will serve as the final execution authority for all post-ticket actions in a setting where Nuitée assumes ADM risk. This requires in-depth airline knowledge, sound judgment, and the ability to balance commercial objectives with audit compliance.Collaboration with L1 Support, Product, Engineering, Supply, and Finance will be crucial to ensure that our flight servicing is precise, scalable, and adheres to Nuitée's risk policies.

About ExoticcaExoticca is a trailblazing online travel agency dedicated to transforming the way long-haul travel is conceived, produced, and delivered to customers. Our mission is to create unforgettable life experiences through exceptional travel opportunities while being committed to providing the best value and caring for our planet. We pride ourselves on exploring unique destinations and crafting extraordinary journeys that leave lasting impressions.Join our vibrant, multicultural team that is experiencing rapid international growth as we strive to establish the most innovative travel company of our time.Our OfferWe are on the lookout for a meticulous and highly organized B2B Group Travel Coordinator to assist our Group Travel team with managing daily operations related to group travel bookings and coordination. This pivotal role is essential in ensuring the smooth planning, organization, and execution of group travel arrangements for travel advisors.Core Responsibilities:Assist the Group Travel team with itinerary planning, creation of bookings, and preparation of travel documentation.Manage administrative tasks such as proposal preparation, payment processing, and travel record maintenance.Communicate effectively with travel advisors to provide updates, address inquiries, and facilitate a seamless group booking experience.Contribute to marketing initiatives by creating travel brochures, itineraries, and promotional content.Work collaboratively with internal teams to optimize group travel workflows and processes.QualificationsPrior experience in travel coordination, customer service, or administrative roles (B2B or group travel experience is a plus).Exceptional organizational skills with meticulous attention to detail and the ability to handle multiple tasks simultaneously.Strong communication and interpersonal skills.Proficient in Microsoft Office Suite (Excel, Word).Able to thrive under pressure and adapt to changing travel schedules.A genuine passion for travel and commitment to excellent customer service.Why Join Us?Become part of an enthusiastic team within the dynamic travel industry.Gain valuable hands-on experience in group travel operations.Opportunities for professional growth and career advancement.Participate in our exclusive FAM Trips.BenefitsCompetitive salary package aligned with responsibilities and experience.Flexible compensation management options for diet, transportation, and private health insurance via Cobee.On-site work model: Offices located in Barcelona.Permanent employment contract from day one.Enjoy travel packages at discounted rates as part of the employee perks!Unlimited coffee, language lessons, and more.

About Exoticca:Exoticca is an innovative online travel agency that has transformed the way long-distance dream trips are conceived, produced, and sold. Our mission revolves around "creating life milestones" through best-value journeys, unique destinations, and extraordinary travel experiences, all while caring deeply for our customers and the planet.We are a vibrant, multicultural team experiencing rapid international growth and are eager to welcome new partners to help us establish the most forward-thinking travel company of our generation.Your Responsibilities:We are in search of a meticulous and organized B2B Travel Support Intern to assist our Training Coordinator and Management Team with daily operations.Maintain organized records of travel expenses, bookings, and documentation.Act as a liaison with travel agencies and stakeholders.Identify new proposals and opportunities across all Exoticca markets.Contribute to marketing initiatives by assisting in the creation of travel brochures, itineraries, and promotional materials.Collaborate with internal teams to optimize processes.

About UsPerk, formerly known as TravelPerk, is a cutting-edge platform designed for travel and expense management. Our innovative tools automate processes from travel booking to expense management, invoice processing, and beyond, significantly reducing the time-consuming manual tasks that hinder productivity. By alleviating these burdens, we empower organizations to focus on impactful work.Trusted by over 10,000 companies globally, including notable names like Wise, On Running, Breitling, and Fabletics, we address the staggering productivity loss of 7 hours per employee each week, a challenge costing businesses a remarkable $1.7 trillion annually.Founded in 2015, Perk has expanded to a global workforce of more than 1,800 professionals across 12 offices, with headquarters in London and Boston. We blend innovation, control, and simplicity to transform workplace dynamics.Our culture is defined by core values such as ownership, delivering a seven-star experience, and teamwork. We prioritize curiosity, purpose, and mindset to unlock potential. Our recruitment team includes top talents from the travel and SaaS sectors, representing over 70 countries. If you’re eager to make a meaningful impact and enhance the work experience for millions, we invite you to join our team.Visit www.perk.com to discover more.

About UsPerk, previously known as TravelPerk, is an innovative platform designed for seamless travel and expenditure management. Our mission is to eliminate the tedious manual processes that hinder productivity, enabling automation across travel bookings, expenses, and invoice processing. By resolving these inefficiencies, we empower organizations to reclaim valuable hours, enhancing both morale and innovation.With over 10,000 companies globally relying on us, including industry leaders like Wise, On Running, Breitling, and Fabletics, we are addressing a staggering productivity loss of 7 hours per employee each week—a challenge worth $1.7 trillion.Since our establishment in 2015, Perk has expanded into a global workforce of over 1,800 professionals across 12 offices, with our headquarters located in London and Boston. We blend innovation with control and simplicity to revolutionize business operations and enhance employee satisfaction.At Perk, we are guided by our core values, including ownership, delivering a 7-star service experience, and fostering a collaborative team environment. We cherish curiosity, purpose, and mindset, believing these traits unlock the full potential of our talent. Our team comprises top professionals from the travel and SaaS sectors, representing more than 70 countries. If you are eager to make a significant impact and transform how millions experience work, we welcome you to join us.For more information, please visit www.perk.com.

About UsPerk (formerly TravelPerk) is a cutting-edge platform dedicated to transforming travel and expense management. Our innovative tools streamline processes from travel reservations to expense tracking and invoice management, effectively reducing the time spent on tedious tasks that detract from productivity and innovation. By alleviating this unnecessary burden, we empower businesses to focus on what truly matters.Trusted by over 10,000 companies globally, including names like Wise, On Running, Breitling, and Fabletics, we are addressing the staggering loss of productivity—an issue costing businesses $1.7 trillion annually.Established in 2015, Perk has expanded to a diverse team of more than 1,800 professionals across 12 offices worldwide, with our headquarters located in London and Boston. We prioritize innovation, control, and simplicity to revolutionize workplace dynamics and enhance employee satisfaction.At Perk, our core values drive us—ownership, delivering exceptional experiences, and teamwork are paramount. We cherish curiosity, purpose, and the right mindset to unlock your potential. Our team is a melting pot of expertise from the travel and SaaS sectors, representing over 70 countries. If you are passionate about making a significant impact and reimagining the work experience for millions, we invite you to join us.Discover more at www.perk.com.

Accor offers an internship for a Luxury Travel Consultant in Barcelona. This position provides practical experience in the luxury travel industry, working with professionals who specialize in high-end client service. The internship centers on supporting the creation of exceptional travel experiences for clients with elevated expectations. Responsibilities Assist the team in organizing and coordinating premium travel arrangements Contribute to delivering attentive service for clients seeking luxury experiences Observe and learn about current trends and preferences in luxury travel from industry professionals Location This internship is based in Barcelona.

About Perk Perk builds tools that simplify travel and expense management through automation. Our platform helps organizations reduce manual work, giving teams more time to focus on what matters. Over 10,000 clients worldwide trust Perk, including Wise, On Running, and Breitling. We address the widespread problem of lost productivity in the workplace, helping companies reclaim hours and cut unnecessary costs. Founded in 2015, Perk has grown to over 1,800 employees across 12 offices, with headquarters in London and Boston. Our team represents more than 70 nationalities, all working together to improve the way millions experience work. Our Values Ownership: Every team member takes responsibility for their work and its impact. Exceptional service: We aim to deliver outstanding support to our clients and each other. Teamwork: Collaboration drives our success. Curiosity and purpose: We encourage learning and meaningful contributions. Workplace Experience Specialist in Barcelona Perk is looking for a Workplace Experience Specialist to help create a welcoming, efficient, and productive environment in our Barcelona office. This role supports our mission by ensuring daily operations run smoothly and employees feel empowered to do their best work. Learn More For additional details about Perk and our approach, visit www.perk.com.