About the job
Join Aspire Software as an AI Automation Engineer in Lebanon and be a pivotal part of our innovative team!
About Aspire Software: Aspire Software specializes in managing a portfolio of wholly owned software companies, delivering essential solutions across diverse sectors. Our commitment to implementing industry-leading practices ensures a swift integration process, while our decentralized model fosters rapid growth through reinvestment in our portfolio.
Role Overview: The AI Automation Engineer will spearhead the design, deployment, and enhancement of AI-driven agents and workflows aimed at transforming routine operational tasks, enhancing team efficiency, and elevating speed, quality, and scalability throughout the organization.
This role is focused on catalyzing real workflow transformations, particularly within Support, Sales, Professional Services, and internal operational processes. Collaborating closely with functional leaders and front-line teams, you will pinpoint high-value use cases, reimagine workflows, deploy impactful AI agents, and promote their adoption in daily operations.
The engineer's mission is to transition repetitive, rule-based, and data-intensive tasks to AI agents, while preserving human oversight over critical judgments, sensitive customer interactions, escalations, quality assurance, exception handling, and continuous knowledge enhancement.
Key Responsibilities:
Design and Deploy AI Agents
- Create AI agents that facilitate operational tasks, such as support triage, workflow automation, onboarding, knowledge management, and reporting.
- Develop agents and workflows that seamlessly integrate with CRM, ERP, and other SaaS platforms.
- Utilize multi-step workflows, decision logic, and orchestration patterns effectively.
- Rapidly transition from concept to pilot to production, ensuring high standards of quality and reliability.
- Implement AI solutions to streamline PDLC activities, including requirements drafting, technical research, and documentation.
- Identify and automate repetitive PDLC tasks, integrating with tools like Jira, Confluence, and GitHub.
- Collaborate with Product, Engineering, QA, and Support teams to refine and scale workflows across departments.
Redesign Business Workflows
- Work with functional leaders to identify high-value automation opportunities.
- Revamp workflows to ensure that repetitive and rules-based tasks are managed by AI where feasible.
