Customer Success Manager Level 3

Join Behavox as a Customer Success Manager Level 3, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative solutions. You will be responsible for fostering strong relationships, conducting regular check-ins, and providing exceptional support to enhance customer satisfaction. Your expertise will guide cli…

unit44 is hiring a Resource Management Team Leader in Belfast. This position centers on overseeing how resources are allocated and used to support customer success. The work involves both hands-on coordination and strategic planning to ensure clients receive strong service. Role overview This leader manages a team responsible for resource planning and allocation. The goal is to match team capacity and skills with client needs, so projects run smoothly and customers are well supported. What you will do Supervise and guide a team focused on resource management Develop and refine strategies for allocating resources efficiently Work to improve processes that affect customer satisfaction and support Location This role is based in Belfast.

Join our team at Entain as a Retail Customer Service Associate! In this role, you will be the friendly face of our company, providing exceptional service to our customers and ensuring their experience is nothing short of outstanding. You will assist customers with inquiries, process transactions, and maintain a welcoming atmosphere in our retail environment.This is an exciting opportunity for individuals who are passionate about customer service and eager to contribute to a dynamic team.

Role overview Entain is looking for a Retail Customer Service Associate to support several store locations in Belfast. This role centers on creating a positive shopping experience for every visitor, no matter which site they visit. What you will do Welcome customers and help with product questions Process sales and transactions accurately Keep the store tidy and inviting Listen to customer needs and offer solutions that fit What matters here Clear, friendly communication Genuine interest in helping people Commitment to maintaining high service standards across multiple sites

Role overview This Retail Customer Service Associate position at Entain is based in Belfast and centers on face-to-face support for customers in the shop. The role involves helping visitors with their questions, managing transactions, and ensuring the retail space feels welcoming. Main responsibilities Assist customers with a range of inquiries and requests at the counter Process payments and other transactions with accuracy Help maintain a positive, friendly atmosphere throughout the shop

Role overview The Assistant Store Manager at Rituals Cosmetics in Belfast works 32 to 40 hours per week and plays a key part in shaping the customer experience. This position supports the Store Manager with daily operations, helps guide the team, and contributes to driving sales on the shop floor. What you will do Assist the Store Manager in leading and motivating team members Maintain smooth daily operations and uphold Rituals standards Foster strong customer service and encourage product knowledge within the team Present and promote Rituals' luxury product collection to customers Location This role is based in Belfast.

Join our esteemed client, a leading global finance company, as we seek talented multilingual professionals for an exciting upcoming Financial Services campaign. Located in the heart of Belfast's modern city center, this opportunity offers a variety of full-time shift options. Successful candidates will have the chance to start immediately.

Hello and welcome! Are you on the lookout for an exciting new role? Or simply exploring your options? If so, you may have just found the perfect opportunity!As a key member of Lightspeed’s Support team, you will serve as the primary point of contact for our customers seeking assistance. Your role will encompass a range of responsibilities from general inquiries to in-depth troubleshooting of hardware and software issues.Collaborating with various global teams at Lightspeed, you will investigate, troubleshoot, test, and resolve challenges faced by our hospitality clients during their service operations.Your Responsibilities:Collaborate with a diverse, multilingual team available 24/7 across APAC, EMEA, and NOAM regions.Demonstrate flexibility in working hours and shifts, including weekends.Engage positively and knowledgeably with our hospitality customers, partners, and team members, upholding Lightspeed's Gold Class support standards via phone, chat, and email.Employ effective troubleshooting techniques to swiftly identify customer issues and deliver prompt, suitable solutions.Utilize customer support platforms to document, track, and resolve customer interactions.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring follow-through to resolution with all stakeholders.Advocate for enhancements to our products and services.Work within a scheduled roster to guarantee high availability of support for our clients (in collaboration with your manager).Your Qualifications:Prior experience in customer service and/or technical support, with a strong focus on delivering an outstanding customer experience.Exceptional verbal and written communication skills in German and English.Basic familiarity with popular online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications (not required):Experience engaging with customers via phone, email, and ticketing systems.

Brennan & Co NI is seeking a Customer Service Representative to join the Belfast office in Dundonald. This position supports the surgical product portfolio and reports directly to the Business Support Manager. The role focuses on building and maintaining strong working relationships with clients across both public and private hospitals. The schedule follows standard office hours: 9 AM to 5 PM, Monday through Friday. This position is well suited to a motivated sales administrator with an interest or background in the medical sector, particularly surgical products. Main responsibilities Process a high volume of sales orders, working closely with product specialists and customers to ensure timely delivery and clear communication. Maintain strong relationships with customers, suppliers, and internal teams. Contribute to the development and continuous review of Standard Operating Procedures for the Customer Service team. Build in-depth knowledge of the surgical product portfolio and demonstrate genuine interest in these products. Become a subject matter expert in Salesforce CRM. Assist product specialists with opportunity and quote creation in the CRM system. Provide pre- and post-sales support to clients. Help product specialists keep opportunity and quote reporting accurate and current. Ensure all work complies with internal policies and external regulatory and legal requirements. What helps in this role Strong attention to detail and a customer-focused approach. Ability to manage multiple tasks efficiently. Interest or experience in the medical or surgical products sector. Background in sales administration is an advantage. Location This is an office-based role in Dundonald, Belfast. On-site attendance is required five days a week.

Join Alten as a Project Manager specializing in Configuration Management, where you will lead the planning, execution, and delivery of projects while ensuring adherence to quality standards and client specifications. You will work collaboratively with cross-functional teams to drive project success and foster innovation within a dynamic environment.

Location: BelfastShift Pattern: Monday to Friday, 40 hours per weekSalary: CompetitiveJob PurposeThe Projects Manager plays a pivotal role in ensuring the safe, compliant, and efficient execution of multi-disciplinary capital and lifecycle projects within a dynamic industrial environment and Facilities Management sector. Acting as the primary client representative for ABM, this position oversees the complete project lifecycle from feasibility and design to commissioning and handover.In this role, you will manage an on-site Project Management Office (PMO) team while collaborating with external consultants, contractors, and relevant statutory bodies to deliver building, civil, electrical, and mechanical projects. Your leadership will ensure minimal disruption to ongoing operations while adhering to quality, cost, and schedule requirements.Core ResponsibilitiesProject Lifecycle Management:Lead and oversee projects from initial feasibility, design, and business case development through procurement, installation, commissioning, and final handover.Manage multiple concurrent projects across industrial sites.Ensure all projects are completed safely, on time, within approved budgets, and in accordance with agreed specifications.Planning & Scheduling:Develop and maintain detailed project plans, timelines, Gantt charts, and schedules.Monitor progress against key milestones, identifying and addressing deviations promptly.Chair and lead regular project progress and coordination meetings.Budget & Cost Control:Prepare and manage project budgets, cost plans, and forecasts.Control project expenditures, variations, and formal change management processes.Assist in the procurement and appointment of contractors, consultants, and specialist suppliers.Review and manage contractor contracts, performance, and payment applications.Maintain a comprehensive project register and reporting dashboard covering various aspects of projects such as financials, work in progress, and completed status.

Join radiuslimited as a Provisioning Service Delivery Administrator, where you will play a crucial role in ensuring seamless operations within our Customer Service & Operations department. You will be responsible for managing provisioning processes and assisting our team in delivering exceptional service to our clients.

Role Overview Portman Dental Care is hiring a Practice Manager for its Belfast location. This position leads the day-to-day operations of the dental practice, with a focus on high-quality patient care and a supportive team environment. What You Will Do Manage and support practice staff Oversee daily operations to ensure smooth workflow Work to strengthen patient relationships Monitor and improve practice performance What We Look For Leadership experience, ideally in a healthcare or dental setting Strong organizational skills Commitment to delivering excellent patient care

Primark is looking for a Team Manager to guide a team in the Belfast store. This role centers on leading staff to deliver strong customer service, support sales goals, and keep store standards high. Role overview As Team Manager, the focus is on motivating and supporting team members each day. Creating a positive workplace helps the team succeed and develop their skills. Attention to detail and a hands-on approach are important for keeping the store running smoothly. What you will do Lead and motivate a team to deliver excellent customer service Support sales targets through effective team management Maintain high standards throughout the store Encourage a positive and supportive work environment

As a Delivery Manager at Version 1, you will play a pivotal role in ensuring the successful delivery of projects and services to our clients. You will lead cross-functional teams, facilitate communication, and ensure that projects are delivered on time and within budget. Your ability to manage stakeholders and align project goals with business objectives will be crucial to your success in this role.

Join our dynamic team as a Cost Manager at Turner Townsend in Belfast. In this critical role, you will leverage your expertise to manage cost control and budgeting processes, ensuring projects are delivered on time and within budget. Your analytical skills will be essential in forecasting and reporting, providing valuable insights to our clients.

Are you an experienced Cost Manager looking to take your career to the next level? Join our dynamic team at Turner Townsend, where we pride ourselves on delivering exceptional project management and consultancy services within the infrastructure sector. In this role, you will be pivotal in ensuring that projects are delivered on budget and that all financial aspects are effectively managed. Your expertise will drive efficiency and profitability while maintaining high standards of quality.

We are thrilled to present a remarkable opportunity for a seasoned Operations or Centre Manager to join a cutting-edge retail and leisure park. This is a minimum 6-month fixed-term contract with a leading property management company that boasts an extensive portfolio. This position offers an ambitious individual the chance to enhance their expertise while working on a site experiencing significant redevelopment projects, along with the potential to delve into more leisure-centric areas of shopping centres.Your responsibilities will include:Overseeing the efficient operational and commercial management of the centre.Proactively managing the Cleaning, Security, and M&E supplier contracts to ensure top-notch service delivery.Acting as the primary representative of the scheme, fostering and nurturing strong relationships with key external and internal stakeholders, including tenants, customers, local authorities, and business groups.Identifying and implementing strategic initiatives aimed at enhancing tenant performance and increasing asset value.Taking an active role in the development of marketing strategies, public relations, and events to boost positive media exposure, footfall, and sales.

Account Manager - Territory Engagement and Operations Manager Location: Belfast *Closing date 15th May* About Axiom: Axiom is a transformative force in the legal industry, where legal teams discover the right talent for everything from routine in-house responsibilities to intricate outside counsel assignments. Many legal departments find themselves at a crossroads, having to choose between exorbitant law firm fees, hiring unnecessary full-time employees, or resorting to low-cost agencies that fail to uphold quality standards. Concurrently, elite lawyers seek to engage with challenging legal matters while retaining control over how, when, and where they practice. Axiom bridges these gaps with our commitment to excellence, offering a “work smarter, adapt faster, go further” approach that connects expanding mid-market and Fortune 500 companies with an unparalleled pool of experienced, specialized legal talent. About the Role: The Engagement and Operations Manager will be pivotal in driving success within a designated Territory. You will collaborate closely with the Territory Leader to enhance revenue retention and growth, tackle operational challenges, and complete essential sales tasks vital for strategic expansion and achieving optimal client outcomes. This role demands the timely delivery of solutions to various operational tasks and includes engaging in more complex discussions regarding legal talent management. Additionally, you may support client interactions and undertake a variety of tasks as directed by the Territory Leader.

At Bazaarvoice, we innovate to create exceptional shopping experiences. Our extensive global network, passionate community of product enthusiasts, and cutting-edge technology unite thousands of brands and retailers with billions of consumers. We empower brands to connect with consumers and gather invaluable user-generated content on an unparalleled scale. This content reaches a global audience through our vast retail, social, and search syndication network, allowing brands to derive actionable insights from real-time consumer feedback via intuitive tools and dashboards. The outcome? Enhanced shopping experiences that foster customer loyalty, boost sales, and refine products. The challenge we address: Brands and retailers often struggle to forge genuine connections with consumers, making it difficult to deliver trustworthy and engaging content during critical moments in the discovery and purchasing journey. This disconnect results in wasted resources on content that fails to attract, convert, or retain consumers. Our commitment: Bridging the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices spanning North America, Europe, Asia, and Australia. Proudly recognized as a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK, we strive to maintain an inclusive and engaging workplace culture that empowers our team members to thrive.